The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
The product is of good quality, but to wait 15 days and when you make the purchase it says 48 hours, it is misleading.
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Response from Petit-Fernand
Good morning, We are sorry you had to wait 15 days to receive your order. Hello, Camille Petit-Fernand
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anna P.
Rating: 4 out of 5
Great selection of products and good value for money.
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BRENDA B.
Rating: 1 out of 5
Well the package never arrived .
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Response from Petit-Fernand
Good morning Brenda, We are sorry that your order did not arrive due to the mail, however you have been fully reimbursed for your purchase. Good day, Chiara Petit-Fernand
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Nora B
Rating: 4 out of 5
Delivery took too long but as usual the labels are perfect.
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Fa Da
Rating: 1 out of 5
The labels came off after the first wash despite meticulously following the installation instructions.
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Response from Petit-Fernand
Hello, I'm sorry you're having problems with your labels. It is abnormal for them to come off if they have been correctly applied. I will contact you this morning to help you. Have a nice day? Luce C-MonEtiquette
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Nicole
Rating: 3 out of 5
Labels are great Shipping took way too long...! Approx. 10 days for an envelope is too long
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Response from Petit-Fernand
Thank you for your purchase and your rating. The delivery time actually takes up to 10 days. As we are a French company that manufactures the products in France and ships from France, delivery may take longer than expected. However, we are very pleased that you like our products. Have a nice day, ? The EsIstMeins team
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cliente
Rating: 1 out of 5
Order NEVER Received
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Response from Petit-Fernand
Good morning Luisa. We are sorry to read this message. Unfortunately, we cannot intervene when the mail loses orders, which is why you were promptly refunded. We are also sorry that you did not receive your order. Good day, Chiara Petit-Fernand
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Eleonora B.
Rating: 1 out of 5
Labels ordered in late August and shipped on September 2 never arrived! If the post office is not reliable, do not offer the service!
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Response from Petit-Fernand
Good morning Eleonora, we are very sorry that you did not receive your order. I will contact you later today to find a solution together. Good day, Chiara Petit-Fernand
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Simona T.
Rating: 1 out of 5
I am waiting for my order since September 2,the day e6 was shipped. Very kind,I was assured that it will be sent back to me and will arrive soon...let's hope so because I have been buying these labels for years and have always been satisfied.
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Response from Petit-Fernand
Good morning Simona, we are very sorry for the delay of your order. I will contact you later today with updates. Good day, Chiara Petit-Fernand
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Claudia F.
Rating: 4 out of 5
Delivery took a very long time, otherwise all good
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Response from Petit-Fernand
Hello, Our products are made in France and shipped from France, so delivery may take longer than expected. However, we hope that you will enjoy our products. ? Have a nice day, The EsIstMeins team
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Miriam
Rating: 1 out of 5
Unfortunately, I spent more than 30 but the product never arrived
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Response from Petit-Fernand
Good morning Miriam, We are very sorry that you did not receive your order. I will contact you later today to find a solution together. Good day, Chiara Petit-Fernand
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Graziella
Rating: 4 out of 5
Easy label design, a little slow for shipping
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Jasmin D.
Rating: 3 out of 5
Long delivery time
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Response from Petit-Fernand
Thank you for your order and your review. Our products are actually made in France and shipped from France, so delivery may take longer than expected. However, we hope you enjoy our products. ? Have a nice day, The EsIstMeins team
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Agurtzane Rodriguez
Rating: 1 out of 5
I have been waiting for the order for a month. They only give me the tracking number, which does not clarify anything. Order paid for, and no response from them.
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Response from Petit-Fernand
Good morning, We are sorry to hear that your order has not yet been delivered. We have just contacted you to help you as soon as possible. Hello, Camille Petit-Fernand
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elisa F.
Rating: 4 out of 5
VERY fast compared to other service tried, maybe stickers for pencils are a little few in the envelope. High quality though, friendly and efficient service
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Isabell
Rating: 4 out of 5
Cute stickers, exactly as described and selected. However, shipping took a very long time.
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Response from Petit-Fernand
Hello, Thank you for your order and your review. We are sorry that the delivery time took longer than expected. However, we are pleased that you like the stickers. Have a nice day, ? Elise, EsIstMeins
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Rescol
Rating: 1 out of 5
The shipment took several weeks to arrive.
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Response from Petit-Fernand
Good morning, We are very sorry that it took so long for the post office to deliver your order. We hope you still like our products. Good day, Camille Petit-Fernand
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Vanessa Gómez Jimenez
Rating: 1 out of 5
I have not received the product, I have claimed it and I still have not received it.
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Response from Petit-Fernand
Good morning, The second shipment is on its way to you and will arrive this week with Correos. Good morning, Camille Petit-Fernand
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Dada
Rating: 4 out of 5
I ordered the box for lunch and 2 boxes for snacks, which I find too large for snacks. Otherwise, in terms of quality and design, they are very beautiful.
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Adélie Lecerf
Rating: 4 out of 5
Fast as usual Very happy with my order
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Jenia P.
Rating: 1 out of 5
The labels were delivered late. The maximum number of days (10 days) was not enough. The labels were probably also dried. The envelope with the contents was in poor condition. Unfortunately, the labels did not stick properly either. We have already had to replace many of them. I don't know what the problem is, but our labels are of very poor quality.
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Response from Petit-Fernand
Hello, thank you for your review. We have contacted you to offer you a solution. We look forward to your feedback. Have a nice day, The EsIstMeins Team
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N.L
Rating: 3 out of 5
Delivery time very long
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Response from Petit-Fernand
Hello, thank you for your review. We are sorry that you received your order late, but unfortunately we have no control over the postal service. ?? However, we hope you enjoy our products. Have a nice day, The EsIstMeins Team
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Invité
Rating: 3 out of 5
The labels are attractive and well-made. The clothing and shoe labels stick well. As for the clothes, I put them in the washing machine and the labels stuck well :-)
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Response from Petit-Fernand
Hello, I'm sorry you're having problems with your labels. It's not normal for them to come off if they've been correctly applied. I will contact you in the morning to help you. Have a nice day? Luce C-MonEtiquette
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Karen F.
Rating: 1 out of 5
We haven't even received it yet!
Response from Petit-Fernand
Hello Karen, we are sorry to hear you haven't received your order! I have now contacted you by email regarding delivery times and to arrange for a solution. Jessica, Petit-Fernand
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Mme Marielle
Rating: 4 out of 5
Very pretty flask and practical spout opening system. It seems to last over time. On the other hand, my eldest son got the better of the cap, which broke off. Perhaps it needs to be stronger? Otherwise, there's nothing wrong with the labels.
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Jazmin Burga Recuenco
Rating: 3 out of 5
The order took much longer to arrive than I was told at the time of purchase.
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Response from Petit-Fernand
Good morning, We are sorry to hear that the post office has been late in delivering your order. However, we hope that everything is to your liking. Hello, Camille Petit-Fernand
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Serena M.
Rating: 1 out of 5
Not received the package and had to make the refund
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Response from Petit-Fernand
Good morning Serena, we too are sorry that you did not receive your package, unfortunately we cannot intervene on the postal services. In fact, to remedy this anomaly we have proposed several solutions, including a full refund of your order. Good day, Chiara Petit-Fernand
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Stéphanie Völz
Rating: 1 out of 5
I paid 9.90 for express delivery of 50 (delivery within 48 hours) only to receive my order 2 weeks later. Disgraceful!
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Response from Petit-Fernand
Hello, I'm sorry your order has been delayed by Chronopost. I have just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
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Francis
Rating: 4 out of 5
All good but the order arrived a week late
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María Gaona Blaya
Rating: 2 out of 5
It did not arrive when it was supposed to, even though I paid for it to arrive in 24-48 hours. But to say that they refunded me the money, and that says a lot about you I will count on you again when I need it.
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Response from Petit-Fernand
Good morning, Thank you for your message. We are sorry to hear that SEUR took longer than expected to deliver your order. Hello, Camille Petit-Fernand
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cliente
Rating: 4 out of 5
Everything is perfect, they just take a long time to arrive. It is the only downside. If you want to have them, order them in time.
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Julie Masset
Rating: 4 out of 5
The labels are great, but I'm disappointed with the iron-on labels, which don't stick at all.
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Diana Barrantes Eyzaguirre
Rating: 2 out of 5
The page advertised 48-hour delivery, and it arrived after 2 weeks, when the school year had already started, and therefore I no longer needed the identification tags.
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Response from Petit-Fernand
Good morning, We are sorry to hear that it has taken so long for Correos to deliver your order. We ship our products within 48 working hours and then the delivery takes between 3 to 10 working days with Correos. Good day, Camille Petit-Fernand
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Isabel G
Rating: 4 out of 5
Good quality products. Nice designs and good adhesion to fabrics, slippers and objects. I repeat every year.
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Clara GUYOT
Rating: 4 out of 5
I find the labels qualitative, but when you take the kindergarten pack it's quite fair in terms of material labels and also in primary school. Especially the thin labels. Otherwise, for primary school too, it's perfect. Very happy with my order. Thank you very much. Just when the postage is free, the wait for the package is very long, more than a week. Otherwise, the background colors and fonts are clear and colorful, which is good.
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Ingrid Mendez
Rating: 2 out of 5
Incident in the shipment, if I do not claim it I would still be waiting. Given the error could track the same or express shipping.
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Response from Petit-Fernand
Good morning, We are sorry to hear that the post office has not yet delivered your order. Your second shipment is on its way to you and will arrive as soon as possible. Hello, Camille Petit-Fernand
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Valentina Z.
Rating: 4 out of 5
The thermoadhesive labels that were sent to me were faded and poorly printed, with poorly defined outlines and blurry designs. I wrote two emails to customer service and they replied with an automated message that did not respond to my problem, then they did not respond again. I also tried to contact them through the IG page, same result. I am very disappointed. I will not buy again.
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Response from Petit-Fernand
Good morning Valentina, we are so sorry for this anomaly. We hope that the new order we sent back to you will meet your expectations. The opinion of our customers is very important to us.
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Invité
Rating: 4 out of 5
Took longer to be delivered that expected.
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Almu
Rating: 1 out of 5
The order arrived very late, so much so that I had to order other labels online for my children's back to school because they did not arrive on time. I had ordered other years but this year the shipping was terrible. I had to spend double money.
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Response from Petit-Fernand
Good morning, We are sorry you had to wait so long to receive your order. We hope that everything is still to your liking. Good morning, Camille Petit-Fernand
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FEDERICA M.
Rating: 4 out of 5
Labels resistant to many washes, with well-defined designs and lettering.
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