The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello Emma, we are terribly sorry that the quality of your labels is unsatisfactory! This is not normal and we have now reached you by email to offer a solution. Looking forward to hearing from you! Jessica, Petit-Fernand
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Kelly
Rating: 1 out of 5
DONT ORDER OF THIS WEBSITE!! Didn't receive my order and is impossible to get a response from emails shocking service clearly a scam and will be taking this further
Response from Petit-Fernand
Hello Kelly, Thank you for your review.We are so sorry your requests have been left unanswered so far; we are currently dealing with a high level of request so it is always best to reach us by phone. The phone number is indicated on the contact page, on our website. It would have been good to leave either your email address or order number on this review so we could contact you directly. Jessica, Petit-Fernand
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Stellou Lénine
Rating: 4 out of 5
Nice labels that met my expectations, but there was a problem with the delivery between the advertised time and the actual delivery date...
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Natacha N
Rating: 4 out of 5
The proposals are interesting and well explained, so you know what you're ordering in terms of labels.
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Marta
Rating: 4 out of 5
Great product and delivery on time
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Delmastro C.
Rating: 4 out of 5
The product is great I had already been able to verify with previous purchases, this time I would add that the service was also great.
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Invité
Rating: 1 out of 5
Poor quality labels, they peel off after 1/2 washes. I lost time and money. Catastrophic experience
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Response from Petit-Fernand
Hello, I'm very sorry to hear that you're having problems with your labels. I've just sent you an e-mail to help you! Have a nice day? Luce C-MonEtiquette
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Milene
Rating: 1 out of 5
The labels don't take the hexagonal shape of the pencils and end up peeling off. I used to order from a competitor's site and their labels take the shape well and don't come off. The C mon etiquette labels come off the object and stick together in my son's pencil case. Very disappointed.
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Response from Petit-Fernand
Hello, I'm very sorry to hear that you're having problems with your labels. I've just sent you an e-mail to help you! Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
After almost a month waiting, I have not received the order, which is supposed to have been sent twice.... When I ask for explanations they only tell me that they have no idea what has happened... lousy customer service and no ability to solve the problems they cause the customer....
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Response from Petit-Fernand
Good morning, We are sorry to hear that your order has not yet been delivered. However, the second shipment that we have sent you is on its way and will not take long to arrive. Good morning, Camille Petit-Fernand
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Ophélie Bannier
Rating: 3 out of 5
So the labels are perfect, no worries on the site, it's easy, but I asked for delivery in 24 hours and paid 950 for delivery in 24 hours, and I waited 4 days for delivery, so not very cool, but they did what was necessary very quickly. I'd still recommend them because the clothing labels are objects.... Good help for back-to-school
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Response from Petit-Fernand
Hello, I'm sorry that the Chronopost delivery did not meet the deadlines announced. I have just sent you an email before helping you! Have a nice day? Luce C-MonEtiquette
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Mario Da Cruz
Rating: 1 out of 5
After several weeks of waiting, I still haven't received anything.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Kathryn
Rating: 1 out of 5
I have not received my order. I have tried to contact customer services and have not received any response. I have requested my items to be sent or a refund.
Response from Petit-Fernand
Hello Kathryn, We are sorry to hear your order hasn't reached you yet! We have replied to your email with the desired choices. Jessica, Petit-Fernand.
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Monica L.
Rating: 4 out of 5
Long delivery time...great product
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PatReb
Rating: 4 out of 5
Very good product but very long delivery
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Nathalie Niesen
Rating: 4 out of 5
Order conforms to the request a little long to receive in Belgium but good...
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Cristina Sobrino Aires
Rating: 4 out of 5
The labels stick very well on clothes, are beautiful and eye-catching and do not peel off in the washing machine.
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Ayumi Nakayama
Rating: 2 out of 5
The product did not arrive on schedule and I had to call customer service twice asking where the product went because the tracking showed that it had already arrived at my house. I needed it before school started and I ordered it 3 weeks in advance but it arrived safely.
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Response from Petit-Fernand
Good morning, We sincerely regret this delay in delivery. However, we hope you liked our labels. Good day, Camille Petit-Fernand
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Invité
Rating: 1 out of 5
Bad quality! They came off after a wash. Product is overrated.
Response from Petit-Fernand
Hello Supama, we are sorry to hear the quality of your labels is unsatisfactory. This shouldn't happen as the quality of our labels is checked on a regular basis. We have of course replied to your email with solutions. Jessica, Petit-Fernand
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Anabel Aliaga
Rating: 1 out of 5
I ordered the labels on August 29th and still have not received anything. I contacted them, they replied saying I could choose whether they would re-release the order or reimburse me, I replied and I'm still waiting I needed the labels for the beginning of September for my two children and I haven't been able to label anything. They could advise actual delivery times. A pity because I have bought from you before and I really like your products.
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Response from Petit-Fernand
Good morning, We are sorry that this time the delivery had a problem. I confirm that we will resend your order. Good day, Camille Petit-Fernand
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Alex
Rating: 1 out of 5
Paying for express delivery only to receive the parcel a week later doesn't put you in a good mood Thermal labels don't stick I wouldn't recommend it
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Response from Petit-Fernand
Hello, I'm sorry that the Chronopost delivery did not meet the deadlines announced and that you are experiencing problems with your labels. I have just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
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Tracey
Rating: 4 out of 5
Ordered for my 2 children's first day of school, very satisfied.
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Kerstin
Rating: 4 out of 5
The labels on some items of clothing are coming loose.
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Response from Petit-Fernand
Hello Kerstin, we are sorry to hear this. This should not happen. We will get in touch with you to resolve this issue. MFG, Ana
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Santangelo S.
Rating: 4 out of 5
Practical and durable. Recommended by relatives for kindergarten material
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Maria Montalbán Cárdenas
Rating: 1 out of 5
They sent me exactly half the number of stickers I ordered from each pack. I ordered 2 packs of 50 units and they sent 25 units, and the last one was a pack of 60 and they only sent 30 units.
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Response from Petit-Fernand
Good morning, It is not normal that you have received your order in its entirety. We have just contacted you to help you. Hello, Camille Petit-Fernand
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Olly Kim
Rating: 1 out of 5
I ordered my parcel more than 3 weeks ago and it's still not delivered.
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Response from Petit-Fernand
Hello, We are very sorry to hear that you have not received your order yet. Our team sent you an email to help you. Kind regards, Camille Petit-Fernand
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SLM
Rating: 3 out of 5
Purchase with delivery in 24h included Saturday, but not respected. So in the end I had to do without. And a customer service that does not respond to messages.
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Response from Petit-Fernand
Hello, We are very sorry to hear that your order did not arrive in time. We have contacted you by e-mail to discuss the matter. Have a nice day, Ophélie C-MonEtiquette
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Sara
Rating: 4 out of 5
Positive experience for the third time. Very good graphics, colors and quality. The themes are always the same but the service very good.
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JL
Rating: 3 out of 5
The gourds are beautiful but not delivered in 5 working days as advertised on the site. Annoying when you don't have the gift for the big day. The package was opened but nothing was missing.
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Response from Petit-Fernand
Hello Jérôme, We are delighted to hear that you are happy with your order. However, we are very sorry about this delivery anomaly. We have also contacted you by e-mail. Have a nice day, Ophélie C-MonEtiquette
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V Vincent
Rating: 4 out of 5
I've been ordering for 7/8 years and I'm always satisfied. Quality products for a fair price. Fast service. I had a small problem and customer service is very responsive. I appreciate this type of service.
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camilla
Rating: 1 out of 5
Order placed on August 18 and, after almost a month, only one product arrived! Excessively slow shipping and bad service.
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Response from Petit-Fernand
Good morning Camilla, we are sorry to hear about this delivery anomaly. We have already taken the necessary steps to be able to provide a solution. However, we remain available and wish you a good weekend. Alessio, Petit-Fernand
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Ludivine CHAUVINEAU
Rating: 1 out of 5
I still haven't received my labels! How can I let you know what I think?
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Response from Petit-Fernand
Hello Ludivine, Your order is being delivered. It should arrive in your mailbox shortly. We have also contacted you by e-mail to discuss your order. All the best, Ophélie C-MonEtiquette
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Julie
Rating: 1 out of 5
I bought a water bottle for my daughter. I'm very disappointed, it's really heavy and the cap is impossible for a child to open. 22 e for not using it. What a shame!
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Response from Petit-Fernand
Hello Julie, Please do not hesitate to contact our customer service department so that we can help you. Have a nice day, Ophélie C-MonEtiquette
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Carmen pispi Manso
Rating: 1 out of 5
I placed the order on August 29,they say that the labels are sent in 48h.they were sent on the 4th and arrived on September 12.it seems to me a long time 2 weeks to receive some stickers.I will not repeat,besides I had to call a 902,I left a message on the answering machine and no one contacted me.The quality of the labels at least is good,but the girl started school with everything unlabeled.
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Response from Petit-Fernand
Good morning, We are sorry to hear that you had to wait so long to receive your labels. We hope you still like our products. Hello, Camille Petit-Fernand
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BOUDOURIS ETHANN
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Hello, an e-mail has just been sent to you with various options for dealing with this incident. Have a nice day, Ophélie C-MonEtiquette
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patience M.
Rating: 4 out of 5
Easy to stick on cloths
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Elena P.
Rating: 1 out of 5
Very long shipping, tomorrow is 10 days, go ahead and buy elsewhere you also get free shipping, not worth it, the internet is full of label sellers
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Response from Petit-Fernand
Good morning Elena, we are sorry for this delay on the part of postal services. Please feel free to contact us at [email protected] and we will do what is necessary to help you. Have a great day
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KOUTELE MAXIME
Rating: 2 out of 5
having paid for rapid delivery via chronopost, delivery scheduled for 02 September, I only received my parcel on Monday 4 September. Big disappointment for me who wanted to label my children's things before the start of the new school year.
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Response from Petit-Fernand
Hello, We are very sorry for this incident. We have opened a complaint on Chronopost following this late delivery. We have also reimbursed you for the delivery costs incurred. Have a nice day, Ophélie C-MonEtiquette
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Tajukilimani
Rating: 4 out of 5
Super great stickers for school and the personalized lunch box made eyes sparkle. Only the delivery time was really very long, almost too long therefore 4 stars
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Response from Petit-Fernand
Thank you very much for this great review. Delivery always takes a little while because we are a French company sending the products from France, so delivery may take longer than expected. However, we have no control over the postal service. We are very pleased that you like the stickers! Have a nice day, ? Elise, EsIstMeins
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LP
Rating: 3 out of 5
Nickel label, correct delivery time. However, the gourd we received was damaged. We reported it and no reply. Too bad, I wouldn't recommend it and wouldn't recommend it either.
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Response from Petit-Fernand
Hello Laureen, Thank you for your message. We've contacted you by e-mail to discuss the matter. Have a nice day, Ophélie C-MonEtiquette
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Paula
Rating: 1 out of 5
I have not received
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Response from Petit-Fernand
Good morning, We are sorry to hear that Correos has not yet delivered your order. Our customer service team has been in contact with you to help you with this situation. Good morning, Camille Petit-Fernand
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