Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
The thermoadhesive labels that were sent to me were faded and poorly printed, with poorly defined outlines and blurry designs. I wrote two emails to customer service and they replied with an automated message that did not respond to my problem, then they did not respond again. I also tried to contact them through the IG page, same result. I am very disappointed. I will not buy again.
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Response from Petit-Fernand
Good morning Valentina, we are so sorry for this anomaly. We hope that the new order we sent back to you will meet your expectations. The opinion of our customers is very important to us.
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Invité
Rating: 4 out of 5
Took longer to be delivered that expected.
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Almu
Rating: 1 out of 5
The order arrived very late, so much so that I had to order other labels online for my children's back to school because they did not arrive on time. I had ordered other years but this year the shipping was terrible. I had to spend double money.
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Response from Petit-Fernand
Good morning, We are sorry you had to wait so long to receive your order. We hope that everything is still to your liking. Good morning, Camille Petit-Fernand
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Federica M.
Rating: 4 out of 5
Labels resistant to many washes, with well-defined designs and lettering.
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Virginie Reynouard
Rating: 1 out of 5
I'm still waiting for my labels which were sent 2 weeks ago and which I really need for my dad in Ehpad.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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Viaud
Rating: 4 out of 5
I'm very happy with the products. It's a pity that the wooden binder labels don't have more gender-neutral designs.
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Syl
Rating: 3 out of 5
In fact, my labels were sent to someone else! Fortunately, the person who received them had the good sense to send me an SMS to let me know (my number was written on the labels!) and was kind enough to send them to me by post. All's well that ends well, but I don't know what happened on your side to make my order end up with someone else...
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Response from Petit-Fernand
Hello, I'm sorry that your order was subject to such a human error. Indeed, enveloping is done by humans and it is possible for an error to occur. We're delighted that you were able to get your order! We remain available to help you. Have a nice day? Luce C-MonEtiquette
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Nuria Cullell Roca
Rating: 2 out of 5
Products take a long time to be delivered
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Response from Petit-Fernand
Hello, We are sorry for this delay of delivery by Correos. We hope you like our products. Hello, Camille Petit-Fernand
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K.
Rating: 3 out of 5
Express shipping is not adhered to Customer service does not respond to the e-mail The products are nice and hold up so far But the rest well customer friendly looks different
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Response from Petit-Fernand
Hello, thank you for your message. We are sorry that you received your order late, but unfortunately we have no control over the postal service and therefore cannot be held responsible for delays in delivery by Chronopost. ?? We have refunded the shipping costs. However, we are pleased that you like our articles! Have a nice day, The EsIstMeins team
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Belén
Rating: 3 out of 5
All good, although I don't like that they send it by regular mail. You are not sure if and when it will arrive.
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Response from Petit-Fernand
Good morning, Thank you for your message. Good morning, Camille Petit-Fernand
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Maria Jose Sotelo Lopez
Rating: 4 out of 5
Good material
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Naima Anounou
Rating: 1 out of 5
The service is excellent but unfortunately I can't say the same about the delivery. I asked for delivery within 24 hours, so I paid the extra charge and received the labels 5 days later. Which is a pity because I didn't have any more to read...
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Response from Petit-Fernand
Hello, I'm sorry that this delay in delivery is affecting the usefulness of our labels. I have just sent you an e-mail to discuss the situation directly with you. We're here to help. Have a nice day? Luce C-MonEtiquette
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Dannia Nadarajah
Rating: 2 out of 5
Has not arrived
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Response from Petit-Fernand
Good morning, We are sorry that you were not able to enjoy our products. I confirm that we have refunded your order. Hello, Camille Petit-Fernand
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Arantxa Díez Rios
Rating: 4 out of 5
The first experience was not satisfactory but they immediately contacted me and solved it quickly and very efficiently, I am very happy.
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Vs
Rating: 3 out of 5
I always order with you for my kids, this time I also ordered something for a friend - so the names in teh order were obviously different. But you put them all in one booklet, so for the present of my friend it looked a bit weird.
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Response from Petit-Fernand
Hello, thank you for your comment. We only produce separate booklets when value packs are ordered! You can however contact our customer service and ask for separate booklets right after ordering. We are here to help, Have a nice day ? Luce C-MonEtiquette
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Marta M.
Rating: 3 out of 5
Product arrived on time. Well made and seems durable too! I recommend it
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Response from Petit-Fernand
Good morning Marta, We are glad you are satisfied with our products. We thank you for your trust and hope to see you again soon! :-) Alessio, Petit-Fernand
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Sophie
Rating: 4 out of 5
The labels are very pretty and easy to use. They wash very well. The only little problem that makes me lose a star is the delay in processing the order and delivery... whatever the size of the order, it takes at least a week to get it home. But I think the problem is with the post office, so there's not much you can do about it.
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Sandra R.
Rating: 4 out of 5
I waited to do my review because my order, placed at the end of August, when the maximum time expired was not delivered to me, despite the order status giving it as such. I contacted customer service who responded within 48 hours (as indicated), they sent my order back to me again which arrived today (4 business days after shipment). Unfortunately, they arrived late for the start of school, but I still feel like giving a good review because the labels are beautiful, the customer service is really efficient, and because I found them to be reliable. I'm afraid the delivery issue is not up to them; in fact, they may have even lost out.
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Mgg
Rating: 1 out of 5
I placed an order for school supplies. I paid for express shipping so that it would arrive at my home within 24-48 working hours as indicated on the website. The order arrived in 5 days (counting Saturday and Sunday). So the delivery time is false. I sent emails but they don't even pay attention to you. The order arrived late and on top of that the block was wrinkled. I will not buy again or recommend it for anything.
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Response from Petit-Fernand
Good morning, We are sorry to hear that SEUR did not meet the deadline. We have just contacted you. Hello, Camille Petit-Fernand
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Mlle Lucile Lesiuk
Rating: 2 out of 5
I ordered 2 new stoppers for my son's water bottle because he had broken the original stopper. Disappointed with both the order process (long delivery time, incomprehensible parcel tracking as it was indicated as "Léa") and the reception of the 2 stoppers as they were in the box without any protective paper, an invoice, nothing. And the stoppers are extremely hard to close, impossible for a small child to give the necessary force to really clip the stopper, so the gourd always remains ajar. I'd already ordered quite a few labels from the site without any problem, but now I'm reluctant to recommend them, which is a shame.
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Response from Petit-Fernand
Hello, I'm sorry you're having problems using your plugs. I've just sent you an email to suggest a solution! We're here to help. Have a nice day? Luce C-MonEtiquette
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Valentina
Rating: 1 out of 5
I paid for priority delivery because I had an urgency and instead the Delivery was made after exactly 7 days
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Response from Petit-Fernand
Dear Valentina, We are sorry for this delay on the part of the postal service. We have contacted you offering a business gesture to apologize. Good day Alessio, Petit-Fernand
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Laia Cardenas Dosantos
Rating: 1 out of 5
I have not received my order yet.
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Response from Petit-Fernand
Good morning, The second shipment that we have made is on its way. It won't take long to arrive with Correos. Good morning, Camille Petit-Fernand
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Giada F.
Rating: 1 out of 5
Labels never arrived
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Response from Petit-Fernand
Dear Jade, We apologize for this delivery anomaly by the postal service. We reconfirm that the refund you requested has been effected. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
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Ana Perez
Rating: 1 out of 5
This is the second time I have ordered stickers and again they arrived quite late even though I ordered them in advance and the same thing happened to me. Bad delivery times.
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Response from Petit-Fernand
Good morning, We are sorry you had to wait so long. We hope that everything is still to your liking. Good morning, Camille Petit-Fernand
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Silvia
Rating: 1 out of 5
The delivery time was far too long, 14 days and completely non-transparent in advance. Unfortunately, the stickers only arrived after school had started and were therefore unusable
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Response from Petit-Fernand
Hello, we are sorry that you received the labels too late. Unfortunately, we have no control over the postal service. ?? We have contacted you today to have more details about this. We look forward to hearing back from you. Have a nice day, The EsIstMeins team
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Miriam Siekappen
Rating: 4 out of 5
They're nice in any case. My daughter liked
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Ana Diaz Lopez
Rating: 1 out of 5
I HAVE NOT RECEIVED THE STICKERS! They sent me an email saying they had been sent and the stickers have not arrived. I do not recommend it at all.
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Response from Petit-Fernand
Hello, You can send us an email to [email protected] with your order number so we can help you as soon as possible. Hello, Camille Petit-Fernand
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Camille Tourres
Rating: 4 out of 5
I received my labels quickly and in excellent quality. The booklet format is ideal for carrying around and reduces packaging.
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Brenda
Rating: 1 out of 5
Never received, after 15 days I was told the package was sent to the wrong person. Asked for a refund.
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Response from Petit-Fernand
Good morning Brenda, we are sorry for this delivery error. We have already made the refund you requested. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
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Isabel
Rating: 3 out of 5
The presentation is very good, but the object labels, after only a week of using them in the canteen and tupperware, have come unhooked....
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Response from Petit-Fernand
Good morning, It is not normal for your item labels to have peeled off. We have just contacted you to help you. Hello, Camille Petit-Fernand
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Paqui Marmolejo Guzmán
Rating: 1 out of 5
On August 27th I placed an order and as of today, September 20th, I have not yet received it.
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Response from Petit-Fernand
Good morning, We are sorry to hear that the post office has not yet delivered your order. We have just contacted you to help you. Hello, Camille Petit-Fernand
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Sandra Magdalena Casado
Rating: 1 out of 5
I placed an order and the package never arrived, I am disappointed?
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Response from Petit-Fernand
Good morning, We are sorry to hear that your order has not yet been delivered to your mailbox. We have just sent you an email to help you as soon as possible. Hello, Camille Petit-Fernand
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Monica
Rating: 4 out of 5
C-MonEtiquette is a great way not only to keep your school stuff together, but also to get your dishes back from friends when they can't remember whose box it was... too bad you don't make separate notebooks for each name, or at least propose a separation of orders.
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Response from Petit-Fernand
Hello, we're delighted to read such a nice comment! Your remark is well noted, we thank you for this suggestion ;) Have a nice day? Luce C-MonEtiquette
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Laura
Rating: 1 out of 5
I didn't receive my order and when they sent it back, they sent back one part and not the other... frankly, absolutely unprofessional.
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Response from Petit-Fernand
Hello Laura, I can confirm that your entire order has been returned to you as agreed with you over the phone. Have a nice day? Luce C-MonEtiquette
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Michela Machado Barros
Rating: 3 out of 5
The order was supposed to arrive on the 11th and it arrived on the 18th, I am not happy with the delay.
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Response from Petit-Fernand
Good morning, We are sorry it took so long for the post office to deliver your order. However, we hope that everything is still to your liking. Good day, Camille Petit-Fernand
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Amparo Moreno Meléndez
Rating: 1 out of 5
My order has not arrived yet!
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Response from Petit-Fernand
Good morning, We are sorry to hear that your order has not yet been delivered. We have just contacted you to help you as soon as possible. Hello, Camille Petit-Fernand
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Catherine Sneessens
Rating: 3 out of 5
Usually very happy with the labels, here I'm disappointed with the sticky labels for clothes. They don't stick to textiles at all compared to the old ones. On the other hand, the labels for objects are great.
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Response from Petit-Fernand
Hello, I'm sorry you're having problems with our self-adhesive garment labels. Please note that these labels are not designed to be applied directly to the textile, but to the care label or brand label of the garment! I'll be in touch with you to discuss the problem further. Have a nice day? Luce C-MonEtiquette
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Leticia Torres Sequeiros
Rating: 1 out of 5
The labels are very nice and of very good quality but they do not meet the delivery times. They only meet them if you pay the express service of almost 10 euros and even then you write to them and they do not solve your problem. I placed the order on August 31 and to date I have not received anything.
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Response from Petit-Fernand
Good morning, We are sorry to hear that you have not yet received your order that you placed in August. We have just contacted you to help you. Hello, Camille Petit-Fernand
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Danielle D.
Rating: 2 out of 5
Label didn't even make it through one wash and already peeling off clothing label.
Response from Petit-Fernand
Hello Danielle, We are sorry to hear the labels were peeling off clothing on the first wash! This is obviously not normal and we have contacted you by email to offer a replacement. Jessica, Petit-Fernand
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Aisha C.
Rating: 1 out of 5
I placed my ordered a month ago and still have not received it. I have contacted Petit-Fernand numerous times since my order was due and despite calls and emails, no one has bothered to get back to me. I am still waiting for either a call back or email or my order! My order wasn't cancelled and the money has been taken out of my account. There needs to be better customer service in place so if there is a long delay in the customer receiving their order we are fully aware.
Response from Petit-Fernand
Hello Aisha, we are sorry to hear our customer service did not get back to you sooner. We have had a higher number of requests by email however we can always be reached by phone between 9am and 4pm. Jessica, Petit-Fernand
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