The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I ordered 2 lunch boxes for my children's snacks. There are several compartments and everything is removable. You don't have to use all the compartments, which is great, especially for homemade snacks that don't always come in standard sizes (e.g. gourds to fill). What's more, they're beautiful :)
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Francisco J López
Rating: 1 out of 5
I paid a surcharge to receive the product in two days and it has been more than 15 days since I received it, and the tracking code for the shipment does not appear in the shipping company's locator. What is the next step?
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Response from Petit-Fernand
Good morning, We have contacted you to help you with this situation. Hello, Camille Petit-Fernand
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Julien DI GIORGIO
Rating: 4 out of 5
order fast and conform to the request the little one was delighted. we wait to see if the drawing does not leave with time.
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Anonyme
Rating: 3 out of 5
Nice designs, great choice of personalization, only the label dimensions are sometimes too big and to my great disappointment the labels stick very badly despite following the recommended sticking instructions. Some are starting to peel off
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Response from Petit-Fernand
Hello, Thank you very much for your message. I'm very sorry to hear that you're having problems with your labels. We've contacted you by e-mail to discuss the matter. Have a nice day, Ophélie C-MonEtiquette
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Anna
Rating: 1 out of 5
The product has not yet arrived for me and at this point I don't even know if it will arrive. I sent a request but got an automated email back.
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Response from Petit-Fernand
Good morning Anna, we are sorry for this failure to be sent by postal services. We have contacted you to find a solution. We remain available and wish you a good day. Alessio, Petit-Fernand
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Squittieri R.
Rating: 3 out of 5
Very nice labels. However, the water bottle broke right away, I was filling it and the cap slipped and broke off. Plus the inner part where the drinking spout is easily detached, making it difficult for the baby to open it to drink because every time he tries to lift it, it comes off completely. Too bad
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Response from Petit-Fernand
Good morning Rita, we are sorry to hear about this defect. We have contacted you to provide a solution. Good day Alessio, Petit-Fernand
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Ana Fernandez
Rating: 1 out of 5
It took a long time to arrive
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Response from Petit-Fernand
Good morning, We are sorry for this delay in delivery by the post office. However, we hope that you will still like our products. Good morning, Camille Petit-Fernand
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Invité
Rating: 1 out of 5
Hello, I have not received my order!
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Response from Petit-Fernand
Hello, We're very sorry about this incident. I invite you to reply to the e-mail we've just sent you so that together we can find the solution that best suits your needs. Have a nice day, Ophélie C-MonEtiquette
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Invité
Rating: 3 out of 5
Delivery and everything was fast, but the quality of some of the labels was terrible - I needed Scotch tape to hold them securely on pencils and pens.
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Response from Petit-Fernand
Hello, I'm sorry to hear that you're having trouble with your labels. It's not normal for them to come off. We've contacted you by e-mail to discuss the matter. Have a nice day, Ophélie C-MonEtiquette
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Charlotte Fargeas
Rating: 1 out of 5
I still haven't received my order, I've contacted you several times but no answer as to where my order is?
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Response from Petit-Fernand
Hello Charlotte, Thank you for your message! We have contacted you by e-mail to discuss this matter. We look forward to hearing from you. Have a nice day, Ophélie C-MonEtiquette
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Aurélie Martani
Rating: 3 out of 5
My daughter's diaper bag looks great.
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Response from Petit-Fernand
Thank you for your kind feedback! We are delighted that you like our products! Have a nice day? Luce C-MonEtiquette
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Laetitia Pandiella Rodriguez
Rating: 2 out of 5
I ordered on Wednesday and paid 9.50 for it to arrive in 24 hours! In the end it only arrived the following Tuesday.
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Response from Petit-Fernand
Hello Laetitia, I'm sorry that the Chronopost delivery did not meet the deadlines announced, I have just contacted you by email to reimburse you for these costs. Have a nice day? Luce C-MonEtiquette
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Neny
Rating: 4 out of 5
Very good product. My son was delighted with the labels and his snack box!
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Catherine
Rating: 4 out of 5
Fast delivery and very practical for school stuff thanks to you for this site??????
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Mélissa FERMENT
Rating: 2 out of 5
It was not agreed that there would be any additional taxes to pay, and unfortunately the letter carrier demanded an extra 15 euros for customs.
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Response from Petit-Fernand
Hello, It's not normal to be charged customs fees. I have just contacted you by e-mail to help you. Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
After 2 weeks the order has still not been delivered and there is no traceability! Very dissatisfied!
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Invité
Rating: 3 out of 5
Half of the order was forgotten but after a call the order was quickly reshipped. Unfortunately we weren't at home but on vacation and my labels got wet in our letterbox. If I'd received my entire order the first time, this wouldn't have happened because I'd planned ahead to be able to receive them.
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Response from Petit-Fernand
Hello, I'm sorry your labels arrived wet. I've just emailed you to help you. Have a nice day? Luce C-MonEtiquette
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Ellie L.
Rating: 1 out of 5
I'm really disappointed that despite making a big thing of printing the labels within 48 hours on their marketing, the delivery timescale is 3-10 working days. Why so long to deliver a little pack of labels!!! It's been 10 days since I ordered and still no sign of them.
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Response from Petit-Fernand
Good morning Ellie, we are very sorry to know about this delivery of the postal services. Thank you for your review and please contact us at [email protected] and we will be ready to find a solution. Have a nice day Alessio, Petit-Fernand
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Invité
Rating: 4 out of 5
I am satisfied with my order. However, I thought the pencil labels weren't as wide!
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Gessica
Rating: 3 out of 5
Nice and good labels. Sorry about the water bottle, it is nice but the cap broke right away
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Response from Petit-Fernand
Good morning Gessica, we are sorry to hear about this quality prblem. We have contacted you to provide a solution. Good day Alessio, Petit-Fernand
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Invité
Rating: 4 out of 5
I'm always very happy with my orders. The labels are really nice.
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Belén
Rating: 1 out of 5
Every year I order stickers but this last time the name does not come in the middle but on the top????.
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Response from Petit-Fernand
Good morning Belen, We will contact you to help you. Good morning, Camille Petit-Fernand
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Bacle Josiane
Rating: 3 out of 5
Hello For the creation of labels impossible to write more than 15 letters How to please when the name and surname is long?
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Response from Petit-Fernand
Hello, Thank you for your comment which I will pass on to the relevant department! Have a nice day? Luce C-MonEtiquette
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client(e)
Rating: 4 out of 5
Superb labels Except for clothes that don't hold up too well, but are so practical
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Sira
Rating: 1 out of 5
I HAVE NEVER RECEIVED THE PRODUCT
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Response from Petit-Fernand
Good morning, After our call yesterday, I confirm that your order is being remanufactured. We are very sorry for this situation. Good morning, Camille Petit-Fernand
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Aurélie
Rating: 4 out of 5
Yes, but... Not enough tiny labels for pens and markers. I would have liked more self-adhesive labels for clothing (medium size). The self-adhesive labels are small, so if you want something bigger, it's iron-on in the pack. Some labels are not as well precut as others. At least 2 per sheet. This was a first for a back-to-school pack.
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Invité
Rating: 4 out of 5
I've ordered labels for the 8th year in a row and I'm always so pleased when I receive them. They're pretty and high quality, and the kids love them!
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Nadia
Rating: 4 out of 5
Very cute and good quality of both the snack box and the canvas bag. The girls had a lot of fun choosing colors and decorations. Very fast shipping. Slightly high price,
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Invité
Rating: 4 out of 5
A good week to arrive but no worries
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Chantal SINAY
Rating: 2 out of 5
Although I followed the instructions to the letter, it took me longer to get the iron-on labels to stick to the fabric. A friend, who recommended your site to me, had left one of your labels on a garment. I realized that the label was much thicker and fibrous. So I'm very disappointed. I have serious doubts about the gluing process, having had to repeat it several times on fabrics, and having even damaged the cotton collar of a polo shirt with the iron on linen. In addition, the shoe labels didn't hold on some models of leather inner shoes.
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Response from Petit-Fernand
Hello, I am sorry that you are not entirely satisfied with our products. I have just contacted you by e-mail to discuss the problem directly. Have a nice day? Luce C-MonEtiquette
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Alice
Rating: 4 out of 5
The site is well done easy to navigate and allows one to quickly explore content of interest. Prices quite good, shipping time quite long unless overcharged in my opinion.
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Clément L.
Rating: 2 out of 5
The first order went well. For the second, I paid for express delivery (24 hours later, including Saturday) for almost 10 bales and the service was not carried out correctly and I received my labels too late. I contacted the site which sent me an automatic reply "How to track my parcel" before sending me a satisfaction form...
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Response from Petit-Fernand
Hello, I am sorry that the Chronopost delivery did not meet the deadlines announced, I invite you to reply to the automatic email you received so that we can help you directly! Have a nice day? Luce C-MonEtiquette
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Valentine
Rating: 4 out of 5
The labels are niquels . A little disappointed that I paid for express delivery in 24h and that it did not arrive within 24h.
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Response from Petit-Fernand
Hello, I'm sorry that the Chronopost delivery did not meet the deadlines announced. I have just notified you of the reimbursement of these costs by e-mail! Have a nice day? Luce C-MonEtiquette
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Laura C.
Rating: 4 out of 5
Very good quality of prints. Slightly longer delivery time than stated.
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Tamara
Rating: 2 out of 5
It takes a long time for the product to arrive. When you write it off and claim, that's when it arrives.
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Response from Petit-Fernand
Good morning Tamara, We are sorry to hear that the post office took so long to deliver your order. We hope you still like our products. Hello, Camille Petit-Fernand
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Hanane Bourass
Rating: 4 out of 5
Beautiful
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Invité
Rating: 1 out of 5
We need to improve our shipping so that it arrives on time, especially when we have to pay extra to receive it faster.
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Response from Petit-Fernand
Hello. We're very sorry that your order arrived late, as the postal service was slightly delayed during the summer. I will contact you this morning to discuss the solutions I can offer you. We remain available to help you. Luce C-MonEtiquette
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Angelika B.
Rating: 1 out of 5
PLESE DO NOT BUY !!!!! wrong label arrived after over 3 weeks of waiting..I have contacted customer services and was told that my order will be reprinted... 2 weeks later still no email or response from customer service... my messages are being ignored.... Update:I am more then aware that most businesses do not operate on weekends but i have contacted you on Wed, Thursday, Friday and Sunday all my messages were read and ignored. I have now received answer from yourselves with an update and finally someone replied to me. No I wasn't told any of the information you have provided in the answer below. Let's hope I receive them soon as my daughter already started school and I initially ordered them over months ago. Thank you for addressing this issiue.
Response from Petit-Fernand
Hello Angelika, Thank you for your message and apologies we did not answer your message sooner. For information, our offices are closed at the weekend so any messages sent during that time will be treated on the following Monday. The new shipment of your order was put into production on the 28th August and shipped on the 29th August 2023,therefore the customer service has definitely been in touch with you less than a week ago. At the time, you would have been offered the option of a full refund, or a new shipment at our costs, informing you that your order would unlikely get to you before the start of school. We will still get in touch with you by email regarding this matter and hope you will receive you order soon! Kind regards, Jessica
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Laura Sanchez fernandez
Rating: 1 out of 5
Not home yet
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Response from Petit-Fernand
Good morning, We are sorry to hear about this situation. We have just contacted you by email to help you. Hello, Camille Petit-Fernand
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Caroline Canny
Rating: 4 out of 5
Good quality labels that fit very well and look nice. I find the time between order and receipt too long.
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