Customer reviews of Petit-Fernand

Order never arrived, so cannot really feedback on item.

Order process was easy and the children enjoyed choosing their designs. Delivery isn't the fastest but that was made clear when I ordered. The extra fun stickers are a nice touch but I would rather have paid less or got more name stickers for my money as they will be wasted - my children are 9 and 11. Frustratingly, a couple of the and stickers I stuck into clothes came off in the first wash and I found them stuck to other things. I've never had this problem with the brand I usually use. If any more come off, I will approach the company for a refund. I probably won't order from here again.

Ordered 3 weeks ago nothing received, when you contact them they just tell you to wait longer!! I needed them for the start of school, I have now ordered from a trustworthy supplier which arrived in 3 days and your labels have still not arrived?!

It has been over two weeks and still no labels. I followed up today to say there was a postage issue which absolutely doesn't make any sense. Ther is no confirmation to say labels have dispatched or tracking number. There are other companies that arena lot quicker and less admin!

Adhesives for clothing are cute in design. Easy to use. Hold well. Shipping took a long time. Unfortunately arrived 4 days after school started.

The stickers are cute, but the delivery took far too long.

I ordered two different names and it was only put in a booklet, which I didn't like because I put the name stickers in the school bags, so I won't be ordering anything from here again.

The product is very nice, but I thought I was ordering from a German website as it ends in .de. The fact that the product came from France meant that it took too long for me. Despite ordering on time during the vacations, the product only arrived after a good 2 weeks and school had already started.

my order didn't arrive for some reason and didn't take long for them to reply to me about this and sorted it out straight away recieved them today and they are look so good

Order was not delivered

Fast and good quality, the stickers lack a bit of quality.

I ordered on 27 August and today 12 August, still no labels. I have emailed at least 5 times but get no reply. I would like a refund. Very unhappy customer order 4001620396

The checkbook principle is TOP, you know where you stand, you can easily see the various uses ... only regret is the delivery, I paid a lot to finally get it 2 days after the announced deadline. But transport is always the weak point ...

it's a great site with everything, customizable water bottles, bags, and lots of other customizable items. just a little problem with the label packs: you can't choose another little image.

Labels are brilliant, we have ordered more. Only down side is delivery does take a while

Fast delivery, as ordered. The labels are nice.

First time using these labels after previously having used iron on labels from the local uniform shop and other websites. About 75% peeled off after the first wash. I followed the instructions exactly and only wash non 30°. The shoe stickers have stayed on so far, but will not bother purchasing the iron on labels again

The product never arrived, I filed a claim, they told me they were sending it but I never received anything. And as it is by regular mail I can not track the order. I am very disappointed. I demand my money back.

I pay for a fast delivery but the delivery still took 1 week to arrive. I ask for a gesture to at least recover the delivery but no possible shameful.

The delivery time was a little long.

Where I ordered for the first time the product arrived quickly and we were at peace

I took the most expensive shipment to receive my parcel quickly. This was not the case, my delivery was late and the shipping rate was overpriced as a result.

Initially, I received another person's labels due to a shipping error. The customer service team responded quickly and offered me a solution that would enable me to receive new labels on time. Claim on August 30, express dispatch on the 31st for receipt on September 1. Despite this, delivery arrived on September 4 (delayed by Chronopost to the 2nd and then to the 4th due to logistical problems...).

Ordered my labels in August. I still haven't received anything and now customer service have gone silent on me. Very disappointed. Feel like I've been scammed.

Delivery very very long, I have trouble removing the labels.

Possibly because the order was placed during the summer vacations, the post office was later than expected in the delivery. The order had not been left in the mailbox. I contacted Petit-Fernand.es and they told me not to worry at all, that they were re-releasing the labels and would get them to me free of charge (unless I received them in a couple of days, in which case they asked me to call back to cancel the re-release). The next day I received the order in my mailbox so I contacted Petit-Fernand.es again to let them know so they wouldn't have to reprint them. I thought that was wonderful and it makes me value the customer service very positively. The only drawback was the cost of the calls, which were premium rate calls.

The iron-on labels unfortunately do not last long ..5-10 washes

The labels are fantastic and well presented with added extras! Delivery time was longer than expected.

I did not receive my order

The labels are nice, but the print quality isn't top-notch (white on color, drooling and poor legibility).

It is not the first time I buy your products and I will continue to do so, beautiful colorful and fun. thank you.

I've contacted you 4 times now and also on social media - no response other than an automated acknowledgement. Please can you resend my order that has still not arrived - with tracking. Order number 4001616346.

Easy to use site. Great quality product. Only downside is cost.

I didn't receive my order and I contacted you by email but didn't receive any response

They do not meet the shipping deadlines. I placed an order in August and even though they sent me another package that was supposed to arrive on September 5th at the latest, I am still waiting for that second shipment and NOTHING, it has not arrived. The worst of all is that I send emails to their customer service email to inquire about my order (since they do not do it) and there is little or no response from them. I don't know if they are planning to send me a third shipment now because the tracking of the package is NEGATIVE.

I've ordered previously had no issue, this time around I waited for delivery for nearly a month and didn't receive order after trying to make contact numerous times was offered a re order but again nothing has arrived as of yet. Asked for a full refund, it's been a waste of valuable time!

Accurate and reliable. This is the second time I have purchased from them. This time I was a little disappointed with the printing success, but I probably made the wrong choice of colors. A support chat bot perhaps would be helpful.

Stickers all came off in the first wash Even after following instructions to leave them for few days. Complete waste of money

Hello I never received my order. I was charged. I do not recommend this site. Big scam?

Very expensive. In addition, we pay taxes at the end of the order while the prices are TTC ... promo when you buy two products, but the promo on free shipping are not cumulative ... misleading advertising ... I do not think I will recommend ...!!