The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Invité
Rating: 2 out of 5
We have a problem with the labels coming off. I've never had this problem before. If you could do something. Thank you very much. The problem is that I put all the labels on my son's pens but the next day everything came off.....
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Response from Petit-Fernand
Hello, we're sorry that you're not entirely satisfied with our products. I'll send you an e-mail to discuss possible solutions. Have a nice day? Luce C-MonEtiquette
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Vanessa Pessiot
Rating: 4 out of 5
Delighted with my purchase. The only hitch is that the quantities are a little unclear in the explanations. Otherwise, I'm delighted with my purchase.
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Gaëlle
Rating: 4 out of 5
Cute and useful labels, fast delivery, the downside is the price...
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BERNARD v.
Rating: 4 out of 5
easy, fast and no sewing!
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Sam
Rating: 1 out of 5
Hello, Parcel indicated as delivered in my letter box except that I did not receive anything! It's a shame because school starts in 2 days!
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Response from Petit-Fernand
Hello. We are very sorry that you have not yet received your order. Please contact us at [email protected] so that we can help you. We remain available to help you. Luce C-MonEtiquette
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Gouhier
Rating: 4 out of 5
I've been dropping your labels for years, and I'm a little disappointed with the quality over the years, but they're still quite good.
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Tiphanie SÉJOURNÉ
Rating: 4 out of 5
Easy ordering and fast delivery.
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Invité
Rating: 1 out of 5
I've been waiting for my order since 18/08. Still no news and a useless after-sales service that reassures me about delays that are only increasing.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. We contacted you this morning to discuss possible solutions. We remain available to help you. Luce C-MonEtiquette
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Kelly Millet
Rating: 4 out of 5
Perfect control
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Invité
Rating: 1 out of 5
I received an incomplete order
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Response from Petit-Fernand
Hello, we apologize for this production error. I hereby reconfirm that the missing elements of your order have been reproduced and that you will receive them very soon! Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
My labels ordered for stationery don't stick, customer service tells me I should have taken labels for small stationery... Total disappointment, I ended up with a huge batch of labels that I wasn't going to use and that didn't stick, even though it wasn't specified on the site and I'd bought them in the stationery tab... Really disappointed When it comes to shoe labels, the transparent film also peels off, making the label all sticky.... Really not great
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Response from Petit-Fernand
Hello, I'm sorry you're having problems with your labels. We've just e-mailed you to discuss the solutions we can offer you. Have a nice day? Luce C-MonEtiquette
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Ana Maria Cantonas
Rating: 3 out of 5
The size of the personalized bags, the turquoise ones, are too small, so they can't be used for spare clothes and especially not for nap blankets.
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Response from Petit-Fernand
Hello, I'm sorry that you're not entirely satisfied with our products. Indeed, the personalized bags size M are designed to carry small toys or a snack. Size L may be better suited to what you seem to want to put in it! Don't hesitate to contact us at [email protected] if you need more information! Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
I never received it and I can't track my order.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Invité
Rating: 3 out of 5
Bonjour dommage que ce n'est pas précisé que il faux le collé avec un fer a repasser sinon rien a redire elle son vraiment jolie
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Response from Petit-Fernand
Hello, the instructions for iron-on labels are available for consultation in the "Care and Use" tab! We're also available via our contact form to answer any questions you may have. Please don't hesitate to contact us there. Have a nice day? Luce C-MonEtiquette
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LOUISE VERHAEGEN
Rating: 1 out of 5
Very disappointed! After just one run in the washing machine, all the labels came off (the self-adhesive ones and the thermo-adhesive ones)! After spending two hours gluing everything together, I'm extremely disappointed!
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Response from Petit-Fernand
Hello, I'm sorry you're having trouble with your labels. I will contact you this morning to discuss a solution. Have a nice day? Luce C-MonEtiquette
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S Dins
Rating: 1 out of 5
Never received my order
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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Marie Grandchamps
Rating: 4 out of 5
Very happy with my order.
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Mathilde
Rating: 3 out of 5
I bought iron-on labels and they peeled off when I first washed them and put them in the dryer.
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Response from Petit-Fernand
Hello, I am sorry that our products do not give you complete satisfaction. I will contact you by email to help you. Have a nice day? Luce C-MonEtiquette
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Juliana PADRE
Rating: 4 out of 5
Fast and the product is practical and top
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Sylvie
Rating: 1 out of 5
Labels do not stick to pencils, felt-tip pens, etc. Yet the surface has been degreased
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Response from Petit-Fernand
Hello. We're sorry that you're not entirely satisfied with our products. Indeed, the 1-line object labels are made to fit on thick felt-tips or pencils! The "mini" format is better suited to thin pens such as colored pencils and ballpoint pens. I'll be in touch to help you. Have a nice day? Luce C-MonEtiquette
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Mbaki
Rating: 4 out of 5
I made one mistake with the autothermic labels: I only wanted stickers.
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Noelia Plazas Gascon
Rating: 3 out of 5
I placed an order on August 16 and it hasn't arrived even though the order tracking shows it as delivered. I have already bought several times and it's a shame that the delivery service is so bad. 5 days before the start of school I have no labels!!!!
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Response from Petit-Fernand
Good morning Noelia, we are sorry to hear that you did not receive your order. In general, they usually arrive in 6 days. We invite you to contact our customer service team so we can help you. Have a nice day, Sandra Petit-Fernand
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Olivia Kuan
Rating: 3 out of 5
Labels of insufficient quality
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Response from Petit-Fernand
Hello, We're sorry to hear that you've experienced difficulties with our labels. We have contacted you by email in order to find a solution to your problem. We're here to help. Have a nice day? Luce C-MonEtiquette
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ER
Rating: 3 out of 5
On the positive side, I would like to highlight how nice the order was and on the negative side, it took longer than they said and I wrote twice to the company to ask if there was any delay and to this day I still have not received an answer.
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Response from Petit-Fernand
Good morning Estefania, we have just sent you an email, unfortunately we have not received any email from you. We are glad that the order is to your liking. Have a nice day :) Sandra Petit-Fernand
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Invité
Rating: 1 out of 5
I followed the instructions to the letter, and out of 15 labels applied, half fell off on the 2nd day, on cotton t-shirts. Very disappointing.
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Response from Petit-Fernand
Hello. I'm sorry you're having trouble with your labels. I will contact you to provide you with solutions. Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 4 out of 5
The deadline is short and respected and the labels seem to hold up. We'll see in 1 month?
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Fleur
Rating: 1 out of 5
As I write, I still have not received my order, nor any proposal from the after-sales service to respond to this situation, apart from emails containing surveys to find out if I am satisfied with their services.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Tracey
Rating: 3 out of 5
The personalized lunch boxes and water bottles are very good quality and practical. Unfortunately, however, the iron-on labels for clothes are a disaster! Firstly, I had to buy an ordinary iron to put them on, as they don't adhere to the fabric at all with a steam iron (which is not clearly indicated, if at all!). Secondly, they come off very easily once I've put them on, not to mention the result after washing. Given the price, this is extremely disappointing. I'll definitely be ordering no more!
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Response from Petit-Fernand
Hello, We're sorry to hear that you've experienced difficulties with our labels. Please contact us by email at [email protected] to find a solution to your problem. We're here to help. Have a nice day? Luce C-MonEtiquette
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Miriam
Rating: 1 out of 5
I have not received my order after almost a month.
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Response from Petit-Fernand
Hi Miriam, we have sent you an email to help you as soon as possible. It is a postal anomaly, because your order should have arrived. Good morning, Sandra Petit-Fernand
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Invité
Rating: 4 out of 5
Fast and clear. Only downside: the price is overrated for the product.
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Invité
Rating: 2 out of 5
I never received my order. At least the after-sales service was very reactive and offered to send it back to me or give me a refund. A few days before the start of the new school year, I preferred a refund.
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Response from Petit-Fernand
Hello. We are very sorry about this delivery anomaly from the postal services. We thank you for your understanding and remain available to help you. Have a nice day? Luce C-MonEtiquette
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Stephanie
Rating: 4 out of 5
Very good, I recommend.
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Amandine S
Rating: 4 out of 5
Labels can be customized for both font and color. For objects, large labels work well on pens and pencils.
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lucie Auer
Rating: 3 out of 5
Good service, good product, have to check if the labels stick well. Delivery time a little long. Price is correct.
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Response from Petit-Fernand
Hello. We are delighted to read that you like our products. We apologize for the slightly longer delivery times in view of the back-to-school period. Have a nice day? Luce C-MonEtiquette
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Anne
Rating: 4 out of 5
Very pretty labels, but unfortunately they don't stay stuck on the supplies...it's a real shame because they seem to be very well made.
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Invité
Rating: 4 out of 5
Easy to order, just one problem with the delivery but my order was returned without a hitch after my call.
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lilo
Rating: 4 out of 5
This is the second time I've ordered from c-MonEtiquette and I'm very satisfied with the service. I find the labels very useful and very pretty. I like the fact that you can customize everything (designs, fonts, etc.). The labels are delivered quickly. The only downside is that on my last order I had to add extra purchases because the amount of my order was too low (3Euros) and therefore impossible to validate!
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Beril
Rating: 4 out of 5
Everything great, I gave four stars for the delay in delivery. Otherwise everything else is okay.
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Charles BOUCHER
Rating: 4 out of 5
Simple order, fast delivery. Gluing rather effective overall
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