Customer reviews of Petit-Fernand

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9,3 /10
Overall rating: 9,3 out of 10
Based on 52 948 published reviews

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 1, 2, 3 and 4 stars

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D
De Nitto Karine
Rating: 3 out of 5
Order finally received on Tuesday August 29th, too bad it arrived after my son started nursery which was on Monday 28th. I had to make all the labels for the clothes and other items by hand. The order had been placed since Saturday August 19, and the envelope arrived all torn! Nevertheless, I'll probably place another order when it's time to mark the winter clothes.
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Response from Petit-Fernand
Hello Karine, We are sorry that you have received your order late. Our customer service has contacted you by email. Have a nice day, CMonetiquette
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Bourlion
Rating: 1 out of 5
Sorry, I received labels with Lucas's first name instead of louise.
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Response from Petit-Fernand
Hello Maryline, We're sorry you still haven't received your order. Our customer service has contacted you by email in order to help you. Have a nice day, Cmonetiquette
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laure drevet
Rating: 4 out of 5
Very good experience, delivery a little long.
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Client
Rating: 3 out of 5
Impeccable labels for clothes, but average for objects
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Response from Petit-Fernand
Hello, We're sorry to hear that your order did not give you complete satisfaction. Our customer service has contacted you by email in order to help you. Have a nice day Cmonetiquette
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Erell De vadder
Rating: 1 out of 5
I still haven't received my order, even though it was shipped on August 14th. Today is 30/08, 5 days before the start of the school year?
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Response from Petit-Fernand
Hello, Following our exchange, I can confirm that we have proceeded with the refund as planned. We wish you a nice day, Cmonetiquette
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Emilie
Rating: 4 out of 5
I usually receive the labels on time, but this time they arrived late. As a result, I wasn't able to put them on my daughter's clothes before she went to boarding school... But apart from that, the labels are still very good.
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Hawa
Rating: 4 out of 5
I've been ordering labels from you for 3 years and I'm very satisfied.
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Anna
Rating: 4 out of 5
I didn't receive my parcel when I first requested it (postal problem), but customer service was very responsive and offered to send me the parcel, which they did immediately. I received the parcel and I'm delighted with the result, which is what I expected.
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Response from Petit-Fernand
Hello Anna, We're sorry to hear that you still haven't received our labels. Our customer service has contacted you by email in order to find a solution to your problem. Have a nice day, Cmonetiquette
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Delphine
Rating: 4 out of 5
Order arrived on time. Personalized labels, top result. Thank you
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Alexandra Boulon
Rating: 4 out of 5
I really appreciate your products, which are practical and of high quality. I've already placed 3 orders and they won't be the last. On the other hand, the print quality seems slightly worse than before. It's a pity.
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Invité
Rating: 4 out of 5
Good quality label. However, there was a shipping error, I received the order from someone else. Customer service: Excellent! I received the correct order 3 days later. Thank you
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Moyne Laurie
Rating: 3 out of 5
I don't know if it was me who chose the wrong format or if there is a problem with the format but I chose labels for objects like pencils and given the size of the labels it doesn't work.
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Response from Petit-Fernand
Hello, We're sorry to hear that you're experiencing difficulties with our labels. Our customer service has contacted you by email to help you. Have a nice day, CMonetiquette
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Invité ernoux
Rating: 1 out of 5
I still haven't received my order. And there is no parcel tracking.
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Response from Petit-Fernand
Hello Amandine, We are sorry to hear that you have not received your order. We have contacted you by email to propose solutions to your problem. Have a nice day, Cmonetiquette
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Magalie
Rating: 4 out of 5
Satisfied good product
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Alicia
Rating: 4 out of 5
The labels are great, I love the snack box, but the gourd is very hard to open for a 3 year old girl who is starting kindergarten. I had to order another one from another site to get her in because it was impossible to open it on its own.
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Beatrice
Rating: 4 out of 5
very cute and nice labels
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SarCa
Rating: 3 out of 5
The photos showing the snackboxes are not the right ones, so I end up with two boxes in which I can't even put a compote in a gourd. The first gourds I bought broke regularly, and you sent me a cork. Fortunately, the new gourds are better. On the other hand, the caps are both black, so it's hard for me not to mix them up for my two boys. Otherwise, the labels are fine. So are the kits. It's great that you've suggested colors! I bought two kits for Adrien when you only had white, and I'm very sorry, they're dirty all the time, and look really cheap, even though I paid a lot for them. I'm thinking of continuing to buy the labels but for the rest I think I'll stop (I had bought two beautiful colored kits for the teachers and one was very badly sewn) Cordialement
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Response from Petit-Fernand
Hello, We are sorry to hear that you are not completely satisfied with our products. Please do not hesitate to contact us by email so that we can help you as best we can. Have a nice day, CMonetiquette
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Nouvelle Cliente
Rating: 2 out of 5
Hello, I placed an order for stick-on clothing labels. I received them by mail without any problem, I have nothing to say about the design of the labels, and the result is very nice. However, the labels don't stick to the clothes. I did put them on the labels inside the clothes, but they wash off in the first wash (30°). I feel like I've thrown my money out the window. Why offer a product that doesn't serve its purpose? I strongly advise against this type of glue-on label.
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Response from Petit-Fernand
Hello, We are sorry to hear that your order does not give you complete satisfaction. I invite you to contact us by email so that we can find a solution to your problem. Have a nice day, CMonetiquette
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Cloe
Rating: 4 out of 5
Very good labels, the ones for items that are a bit large for a compass chisel and the like. Simple site and fast delivery
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Marcelle Amont
Rating: 3 out of 5
Easy to use site, nice selection of snack boxes, fast shipping. Incomplete or even misleading information on the site about the self-adhesive labels. I had to order others from another site, and these will be used as "lamba" labels, which are very expensive for this purpose.
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Response from Petit-Fernand
Hello Marcelle, We are sorry to hear that your order did not give you complete satisfaction. Please do not hesitate to contact us by email so that we can find a solution to your problem. Have a nice day, CMonetiquette
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Invité
Rating: 4 out of 5
Nice labels and good quality. A little downside this year, as the typography chosen in previous years was no longer present, I chose another, which turned out to be much less legible - a shame!
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Katia Brovka
Rating: 4 out of 5
The team listens and is very attentive with beautiful products.
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DEBORAH
Rating: 1 out of 5
We didn't receive the order 2 days before school started! I've written to you but haven't heard back! It's been almost 15 days. Usually no problem, but I just don't get it!
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Response from Petit-Fernand
Hello Déborah, We're sorry to hear that you still haven't received your order. Our customer service has contacted you by email in order to help you. Have a nice day, Cmonetiquette
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Vera Bajrami
Rating: 2 out of 5
I ordered the labels on August 18 with Express delivery 9.50 Delivery time: 24 hours) I never received them in 24 hours! I received them after only 5 days!
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Response from Petit-Fernand
Hello, We're sorry to hear that you didn't receive your order in time. Please contact our customer service so that we can reimburse you for the delivery costs. Have a nice day, Cmonetiquette
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Marie Clement
Rating: 4 out of 5
Fast delivery, I order every year and the quality is always there for a good price.
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cliente
Rating: 1 out of 5
Very disappointed! I thought I'd avoid the chore of making labels (paper and tape) as I do every year, so I ordered the "standard" labels. In the end, they didn't stick to the pencils and I had to tape them to make them stick - a waste of time and money - I won't be getting them back!
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Response from Petit-Fernand
Hello, We're sorry to hear that your order is not to your complete satisfaction. Please contact our customer service so that we can provide you with a suitable solution. Have a nice day, Cmonetiquette
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Anthony
Rating: 4 out of 5
Great labels ??? ?? Delivery ?? a little long.
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Invité
Rating: 4 out of 5
Fast delivery
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Lara
Rating: 4 out of 5
Delighted with my purchase. Just what I asked for.
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Invité
Rating: 1 out of 5
I still haven't received my order
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Response from Petit-Fernand
Hello, We're sorry to hear that you still haven't received your order. Our customer service has contacted you by email in order to find a solution to this problem as soon as possible. Have a nice day, Cmonetiquette
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Paula
Rating: 1 out of 5
The order took a very long time.
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Response from Petit-Fernand
Good morning Paula, We are sorry that the post office took so long to deliver. However, we hope you like our products. Good day, Camille Petit-Fernand
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Invité
Rating: 3 out of 5
I received labels containing the name and surname of another child.
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Response from Petit-Fernand
Hello, We are very sorry that you have received an order that was not intended for you. As agreed, we have resent your labels. They will be delivered as soon as possible. Have a nice day, CMonetiquette
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Invité
Rating: 4 out of 5
This is my second order
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Invité
Rating: 1 out of 5
Misinformed the labels I ordered were supposed to be for school items I can't even put them on a pen too big
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Response from Petit-Fernand
Hello Adeline, We're sorry to hear that you're not entirely satisfied with your order. Our customer service has contacted you by email to help you find a solution. Have a nice day, CMonetiquette
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An Ln
Rating: 2 out of 5
The labels come off too easily, I'm disappointed with my purchase, I'm going to order elsewhere now.
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Response from Petit-Fernand
Hello, It's not normal for your labels to come off. Our customer service has contacted you by email in order to solve this problem as soon as possible. Have a nice day, CMonetiquette
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marie-isabelle GONZALEZ
Rating: 4 out of 5
Good product . A little expensive.
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Vb
Rating: 1 out of 5
There is no greaseproof paper in the label pack.
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Response from Petit-Fernand
Hello Victoria, I'm sorry to hear that you have received an incomplete order. Our customer service department has contacted you by email in order to send you back the missing part as soon as possible. Very nice day to you, CMonetiquette
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Violette Pineau
Rating: 4 out of 5
Received promptly. Quite satisfied, but the parchment paper for the iron-on labels is missing (should be supplied as explained in the booklet). We'll have to see how they hold up over time.
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Gamze Kurtulus
Rating: 1 out of 5
Labels received from another person. No commercial gesture and it was impossible for me to receive the new order on time. They claimed a postal error when in fact they had written my name and address on the envelope with the wrong labels inside... So it can't be a postal error.
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Response from Petit-Fernand
Hello, We are sorry to hear that our customer service did not meet your expectations. Our customer service has contacted you by email in order to find a solution that would suit you better. Have a nice day, CMonetiquette
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Melanie Savey
Rating: 3 out of 5
The items I received were of good quality, but my order was incomplete. A bit disappointed for my first experience.
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Response from Petit-Fernand
Hello, We are sorry that you have received an incomplete order. As agreed with our customer service department, the missing order has been reshipped to you and will be delivered as soon as possible. Have a nice day, Cmonetiquette