The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello, We're very sorry about this incident. We have sent you a message so that we can understand and find a solution together that will suit you! Have a nice day, Ophélie C-MonEtiquette
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Sabine Hautier
Rating: 1 out of 5
I anticipated my order, my children went to camp, the labels arrived on the day of departure and both my purchases were lost.
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Response from Petit-Fernand
Hello Sabine, We are very sorry for the delay caused by the postal service. We hope your order meets your expectations. Have a nice weekend, Ophélie C-MonEtiquette
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Hélène E
Rating: 4 out of 5
Very good experience. Easy to buy. One small drawback to the clothing labels I bought is that the contrasts between the first and last name on the background are less obvious on screen than in real life. In this case, red on a dark background...
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Lisa G.
Rating: 1 out of 5
This time I ordered it never arrived and I rang up and it still didn't come after that such a disappointment as I constantly order from you
Response from Petit-Fernand
Hello. We are very sorry that you have yet to receive your order. We will be in touch this morning to help you with this issue. We are here to help! Have a nice day ? Luce Petit-Fernand
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Carole
Rating: 4 out of 5
Quality labels in a variety of designs? They sometimes lack adhesion on synthetic surfaces such as gym bags, dinner bags, sports bags...
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customer
Rating: 4 out of 5
Correct delivery times and compliant products
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Invité
Rating: 4 out of 5
Delighted! Fast order and delivery, beautiful finish
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Yas
Rating: 1 out of 5
Goods have not arrived twice !!!!
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Response from Petit-Fernand
Hello Yasmin, your order was reshipped at our expense on August 12 and should arrive on August 24. Your goods are therefore already on their way. We wish you a good day. Elise, EsIstMeins
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Frau H.
Rating: 2 out of 5
I bought the stickers, but unfortunately I find them more and more often in the washing machine or dryer or on other items of clothing. What a pity
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Response from Petit-Fernand
Hello, We are sorry to hear that your labels are peeling off - of course this should not happen! We have contacted you so that we can suggest a solution. Have a nice day, Elise, EsIstMeins
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Ariana Purriños candal
Rating: 1 out of 5
I have not received it
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Response from Petit-Fernand
Hi Ariana, we have sent you an email to help you with the tracking of your order. We are sorry to hear that there was a transport anomaly. Good day, Sandra Petit-Fernand
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Elodie de POULPIQUET
Rating: 4 out of 5
Very happy with my purchase, as usual (10th order since 2017!). Small drawbacks this time: - the background with the purple flowers around the labels is not very visible on the small labels (the printing of the flowers is more present on the notebooks than on the labels themselves) - a mix of labels (normally, each child has his notebook, but I have two notebooks that have been mixed up...so I have to undo the staples and reconstitute the notebooks).
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Jess J.
Rating: 3 out of 5
Nice product but took ages to arrive
Response from Petit-Fernand
Hey Jess, thank you for your lovely message on our products ?? We are sorry to hear the delivery took a long time. We do recommand to allow 3 to 10 working days for delivery, however we are still dependant on the postal services. Kind regards, Jessica, Petit-Fernand
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Erika F.
Rating: 1 out of 5
If I had read the reviews first I would never have purchased. I paid 2 extra to have trackable shipping and they send me an INEXISTENT number. They do not respond to emails. I will report this to the European dispute board. DO NOT BUY.
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Response from Petit-Fernand
Good morning Erika, we contacted you by phone to provide information about your order. We remain available and wish you a good day. Alessio, Petit-Fernand
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Invité
Rating: 2 out of 5
Unfortunately the stickers arrived really late (12 days)
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Response from Petit-Fernand
Hello, We are sorry to hear that your order has arrived late. Unfortunately, we have no control over the postal service, but we are still pleased that your order has arrived. We hope you enjoy our products. Have a nice day, Elise, EsIstMeins
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Fanny Martin
Rating: 1 out of 5
I did not receive what I ordered the color and size are wrong and there is not even the design I requested
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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H.H.
Rating: 4 out of 5
Had to order a 2nd time as the first one didn't arrive. But it was sent a second time and delivered on the day of school enrollment. Delivery takes a while but the quality is very good. I was also helped quickly with my problem. Thank you
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Response from Petit-Fernand
Hello Heike, your order was reshipped at our expense on Thursday, August 10 and the latest date of receipt is Tuesday, August 22. You have opted for delivery without tracking, which is why you cannot track your order. However, we hope that your order will arrive soon. Have a nice day, Elise, EsIstMeins
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Stephanie Schrobiltgen-Sassel
Rating: 1 out of 5
I haven't received my order yet
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Invité
Rating: 3 out of 5
I loved the site, very easy to order, but I still have not received my order and where to see where it is?
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Response from Petit-Fernand
Hello. We're sorry that you still haven't received your order. I will contact you this morning to give you more information! We are always available to help you. Luce C-MonEtiquette
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Magni E.
Rating: 4 out of 5
We had an order that did not arrive within ten working days. We reported it and were refunded the money. A day later the order did arrive. We reported it again and they said that we no longer had to pay for the order.
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Response from Petit-Fernand
Thank you for your review. We are always here to help our customers in the best possible way. We are glad to hear that your order has arrived and hope that you like our products. Have a nice day, ? Elise, EsIstMeins
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Christin H.
Rating: 1 out of 5
The description said delivered within 48 hours. Ordered on Friday evening and still not there on Wednesday. I ordered by express delivery which cost me 9.50.??????
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Response from Petit-Fernand
Hello Christin, We are sorry that you have not yet received your order. Unfortunately, we have no control over the postal service and it may be that Chronopost's delivery is delayed. Please do not hesitate to contact us after the delivery deadline so that we can find a solution for you. We hope that you will receive your order soon. Have a nice day, Elise, EsIstMeins
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Carina M.
Rating: 1 out of 5
Order was forgotten to be produced and dispatched. Ordered over 4 weeks ago.
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Response from Petit-Fernand
Hello Carina,? On August 9, we sent your order to production a second time. It was produced in less than 48 hours, and on August 10th it was sent again at our expense. It will arrive by August 22 at the latest. As we have already said on the phone and in previous emails, we have to wait until the delivery deadline has passed before we can submit a complaint. Unfortunately, we also have no control over the postal service, which is why the post office sometimes takes a little longer to deliver the order. We have also refunded the shipping costs. We hope you receive your order soon. Have a nice day, Elise, EsIstMeins
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Pauline gola
Rating: 4 out of 5
Quality products, colorful customizable labels, it's top! The only problem is the budget. The 30-euro booklet is starting to weigh heavily on a back-to-school budget with 2 children...
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Invité
Rating: 2 out of 5
concern the labels do not hold i left 72h before washing at 30 ALL AND PART, and not practical that sticks directly on the labels i would prefer the one to iron but good
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Response from Petit-Fernand
Hello. I'm sorry to hear that you are not entirely satisfied with our products. I will contact you in the morning to discuss the situation with you. Please note that we also sell iron-on labels! We remain available to help you. Have a nice day? Luce C-MonEtiquette
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Catherine Midrez
Rating: 1 out of 5
I simply haven't received my order! Can you please do the necessary?
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Xisca Suau
Rating: 1 out of 5
The order did not arrive.
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Response from Petit-Fernand
Good afternoon Xisca, we apologize for this anomaly in the delivery with the post office. We have refunded your order. For anything you need, do not hesitate to contact you again. Good day, Sandra Petit-Fernand
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Noelyn V.
Rating: 1 out of 5
I still haven't received the package the courier says to deliver it to me and I've been waiting for days.
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Response from Petit-Fernand
Good morning Noelyn, we are sorry for delay in shipment by the postal service. I have contacted you to find a solution. We remain available and wish you a good day. Alessio, Petit-Fernand
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Cathy
Rating: 4 out of 5
It's fun and useful
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Audrey Louis
Rating: 4 out of 5
fast, free delivery
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Invité
Rating: 4 out of 5
Problem on the site when placing the order, taken care of by customer service (file followed by Ophélie whom I thank for her support) file resolved and closed. The problem I had had nothing to do with the labels, which are of very high quality. The work done deserves 5 stars (for my problem, which took a long time to resolve, I took off one star).
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Response from Petit-Fernand
Hello Anne-Lise, We've tried to contact you by phone and e-mail. We apologize for the inconvenience, a solution has been proposed. We look forward to hearing from you, Ophélie C-MonEtiquette
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Laura Di Stefano
Rating: 4 out of 5
Fast order, high quality labels. Never disappointed.
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Orelie
Rating: 2 out of 5
I have already purchased from this site but I am not completely satisfied. I bought 2 races for my son which are extremely difficult to open and close. They are already damaged after 1 year of use. I lost the cap of the gourd I sent a msg via Instagram never answered! So I had to buy another 8euros!!!! Knowing that the gourd costs almost 18euros! When the labels to stick to clothes it does not hold either! I won't order from them anymore!
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Response from Petit-Fernand
Hello. I'm sorry that you are not entirely satisfied with our products. I will contact you in the morning to see what can be done. We remain available to help you. Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 2 out of 5
Hello I can't give my opinion because I haven't received my labels yet, is this normal?
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Response from Petit-Fernand
Hello Fahima, We're sorry to hear that your order did not arrive. We have contacted you by email in order to find the best possible solution to your problem. Have a nice day, Léa C-Monetiquette
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Ali
Rating: 4 out of 5
The name stickers are great and this my third time purchasing them. However I ordered a kids bottle which looks lovely but the lid is useless. My 5 year old really struggles to open it on her own. I'm gutted as this was meant to be her new bottle for school for September but it looks like i will need to buy her another one!
Response from Petit-Fernand
Hello and thank you for your comment. I have just sent you an email regarding this water bottle cap issue. Thank you for being such a loyal customer! Have a nice day ? Luce Petit-Fernand
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cindy de sousa
Rating: 4 out of 5
Simple and quick to read reason I recommend as I do every year
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Invité
Rating: 1 out of 5
Nothing has come to me
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Response from Petit-Fernand
Good morning Francesca, we are sorry for the shipping anomaly by the postal service. I have contacted you to find a solution. We remain available and wish you a good day. Alessio, Petit-Fernand
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Julia B.
Rating: 2 out of 5
Very long shipping, stickers do not deliver what is promised
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Response from Petit-Fernand
Hello Julia. We are very sorry that you are not satisfied. The labels should not come off if all instructions have been followed correctly. Please contact customer service and describe the problem so that we can find the best solution for you. With kind regards, Ana
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frederic soulier
Rating: 4 out of 5
Very nice product, a little heavy depending on age.
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Shahaji
Rating: 3 out of 5
Overall designing and purchasing was great. However, the stickers were delivered in a paper envelope on a rainy day, therefore the envelope was soaked and so was the book the stickers came in. Maybe in future you change your packaging to plastic or maybe coat the book in a plastic layer.
Response from Petit-Fernand
Hello, we are sorry that your order was delivered like this. We do try to limit plastic use when shipping our products which is why your order arrives in a simple paper enveloppe. However, we will send your order back to you since we do not want you to be unable to use your stickers! Have a nice day ? Luce Petit-Fernand
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Invité
Rating: 3 out of 5
I loved being able to personalize the labels with my son's favorite colors and characters. The Maternelle kit is complete and I quickly received my order. The only downside is that the iron-on labels for the clothes don't hold up very well after a first wash, and half of them came off. ?? The rest of the labels (objects...) are perfect.
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Response from Petit-Fernand
Hello Sarah, Our customer service has contacted you by email so that we can find a solution to your problem. Have a nice day? Léa
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PGH
Rating: 4 out of 5
Fast, uncomplicated processing.
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Response from Petit-Fernand
Thank you for ordering from us! We hope to see you again and wish you a great experience with our products and services!
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