The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Thank you for your feedback regarding our site. We take your comment about the font size into account and we will consider improvements on this matter. Your opinion is valuable to us.
Sandra from C-MonEtiquette
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Jen A.
Rating: 4 out of 5
following a purchase from 27/08/2025
Overall good value for money a few of the iron on ones have come off in the wash though
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Ioana Daniela C.
Rating: 4 out of 5
following a purchase from 25/08/2025
Gut
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Response from Petit-Fernand
Good day, Ioana,
we are very pleased that everything went smoothly and that you are satisfied.
Have a nice day,
Customer Service EsIstMeins
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Faty S.
Rating: 1 out of 5
following a purchase from 06/09/2025
I have never received my tickets
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Response from Petit-Fernand
Hello Faty,
Thank you for taking the time to share your experience. We are sorry to hear that you have not received your tickets. We have contacted you by email to find a solution :)
Alice C-Monetiquette
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Poliseno M.
Rating: 3 out of 5
following a purchase from 27/08/2025
Unfortunately this time the stickers were not cut well and it was very difficult to separate them from the sheet…
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Response from Petit-Fernand
Dear Marco,
Thank you for sharing your experience with us. We are sorry to learn that the stickers were not cut correctly. Your feedback is valuable and will help us improve the quality of our products. We invite you to contact our customer service to find an appropriate solution.
Best regards,
Giulia from Petit-Fernand
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ROMANA A.
Rating: 3 out of 5
following a purchase from 05/09/2025
The thermal adhesive clothing labels do not hold up in the wash..... too bad since I wash at 20 degrees.
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Response from Petit-Fernand
Hello Romana,
Thank you for taking the time to share your feedback. We are sorry to hear that you are experiencing difficulties with our thermal adhesive labels.
An email has been sent to you to assist you.
Have a nice day,
Sandra C-MonEtiquette
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Franco M.
Rating: 4 out of 5
following a purchase from 26/08/2025
good quality product a bit expensive. since there are extra stickers maybe I would have put them in another type (e.g. iron-on) in order to try other products and more in line with the style I chose (I received monster stickers that we will never use)
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Mandy L.
Rating: 2 out of 5
following a purchase from 02/09/2025
I already ordered for my son when he was in kindergarten and had no issues, but this year I regret ordering for my daughter, all the labels are peeling off one after the other, I don't understand why? Disappointed with the quality but the design is still nice.
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Response from Petit-Fernand
Mandy, thank you very much for your loyalty.
We will resend the labels for your daughter.
I just sent you an email to confirm all of this.
See you soon,
Sandra C-MonEtiquette
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Rosa M.
Rating: 1 out of 5
following a purchase from 25/08/2025
On one of the sheets the names came out blurry.
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Response from Petit-Fernand
Hello Rosa,
We greatly appreciate your comment. We are sorry that one of the names came out blurry. Your experience is very important to us.
We are available for anything :)
Have a good day,
Camille Petit-Fernand
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Nicoleta B.
Rating: 2 out of 5
following a purchase from 26/08/2025
I paid for the product and another 7 euros upon pickup, which means I paid 15 euros for a few labels.
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Response from Petit-Fernand
Good day, Nicoletta,
Unfortunately, I do not quite understand your review. Your order has a total value of 9 € and you opted for free shipping via mailbox. Please do not hesitate to contact us so that we can learn more details about this issue.
I wish you a nice day,
Customer Service EsIstM
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cecile D.
Rating: 1 out of 5
following a purchase from 05/09/2025
Very disappointing product, I previously bought adhesive labels and did not encounter any difficulties. This time, the labels do not detach easily from the backing, as if they were poorly cut. Really disappointed
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Response from Petit-Fernand
Hello Cécile,
Oh no! I am really sorry, this is a quality anomaly.
I have sent you an email with the confirmation of the return.
Thank you again for the trust you place in us.
Have a nice day,
Sandra C-MonEtiquette
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Copina G.
Rating: 2 out of 5
following a purchase from 26/08/2025
I ordered for 2 children... the labels for the items are great, nothing to say, beautiful... but the labels for the fabrics are a total disappointment, they detach after washing..30 euros wasted....I have to buy others elsewhere
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Response from Petit-Fernand
Good morning Giovanna,
Thank you for sharing your experience with us. We are glad that you appreciated the labels for the items, but we are sorry to hear that the labels for the fabrics did not meet your expectations. We are constantly working to improve our products and your feedback is very valuable. We invite you to contact us directly to discuss your situation.
Best regards,
Giulia from Petit-Fernand
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Talya E.
Rating: 2 out of 5
following a purchase from 26/08/2025
I moved from iron on to stick on labels - and they’re absolutely useless, I was saying to my husband earlier how they are already washing off!!!
Response from Petit-Fernand
Hello Talya,
Thank you for your feedback. We're sorry to hear about your experience and would love to assist you in resolving this issue. Please reach out to our customer service team, and we'll do our best to help you.
Best regards,
Giulia Petit-Fernand Team
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fatiha A.
Rating: 2 out of 5
following a purchase from 05/09/2025
Choosing labels is complicated and not intuitive. I made a mistake on the size of the labels. The delivery time is not clear either. It can take up to 10 days. What stress. Your customer service has remained very evasive in its response.
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Response from Petit-Fernand
Hello Fatiha,
Thank you for taking the time to share your experience. We are sorry to hear that navigating our site and the delivery time did not meet your satisfaction. Your feedback is valuable and we will work to make our label selection more intuitive.
We hope to keep you among our customers and provide you with a better experience in the future.
Best regards,
Sandra C-MonEtiquette
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Johanne P.
Rating: 1 out of 5
following a purchase from 05/09/2025
I am a regular customer but on the last lunch box ordered, the personalized label was poorly stuck so it peels off, I will never keep it as long as the first one and given the price, I am very disappointed
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Response from Petit-Fernand
Hello Johanne,
An email has been sent to you by our Customer Service to find you the best solution.
A huge thank you for your loyalty.
Have a nice day,
Sandra C-MonEtiquette
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Catherine C.
Rating: 4 out of 5
following a purchase from 19/07/2025
I received the open ink so it disappoints me a bit. The ink tends to fade when washed (is it related?)
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Francesca M.
Rating: 4 out of 5
following a purchase from 25/08/2025
Almost complete satisfaction except for the endless delivery times
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Alexandra D.
Rating: 3 out of 5
following a purchase from 02/09/2025
The format has changed and it does not stick at all on my son's school items. First year I am disappointed
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Response from Petit-Fernand
Hello Alexandra,
Thank you for taking the time to share your opinion. We are sorry to hear that the new format does not meet your son's needs. Your feedback is valuable, and we will make sure to review it to improve our products.
I confirm the reshipment of the entire order.
See you soon,
Sandra C-MonEtiquette
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Laura R.
Rating: 3 out of 5
following a purchase from 25/08/2025
The stickers are hard to remove. Especially for children. Additionally, I find the whole booklet and the extra stickers unnecessary.
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Response from Petit-Fernand
Good day, Laura,
I ask you to contact our customer service and attach photos of the labels so that a solution can be offered to you. The additional labels are goodies. I wish you a nice day.
Best regards
Customer Service EsIstMeins
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Marsano F.
Rating: 4 out of 5
following a purchase from 25/08/2025
I was unfortunate because the order did not arrive on time but with a 3-week delay and the labels were a bit bent because the envelope got wet. However, they refunded me immediately as soon as I contacted them via email to notify them of the delay and my son had already started school. Mistakes can happen but they behaved very correctly. Thank you! I will definitely order other things.
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Response from Petit-Fernand
Dear Francesca,
Thank you for sharing your experience with us. We sincerely apologize for the delay in delivery and for the damaged labels. We are glad to know that our customer service resolved the situation satisfactorily. We look forward to your future orders and will do our best to ensure you impeccable service.
Best regards,
Giulia from Petit-Fernand
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Sandra V.
Rating: 2 out of 5
following a purchase from 25/08/2025
Too big.
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Response from Petit-Fernand
Hello Sandra,
Thank you for your comment. We are sorry that the sizes were not to your liking. Your opinion is important to us and we will work to improve. If you need help with an exchange, please feel free to contact us.
Have a good day,
Camille Petit-Fernand
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Cristina P.
Rating: 1 out of 5
following a purchase from 25/08/2025
The heat-adhesive labels detach from the clothes
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Response from Petit-Fernand
Good morning Cristina,
Thank you for sharing your experience. We are sorry to hear that the heat-adhesive labels did not meet your expectations. Our goal is to ensure the highest quality of our products. We invite you to contact our customer service to find a solution.
Best regards,
Giulia from Petit-Fernand
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R B.
Rating: 2 out of 5
following a purchase from 25/08/2025
Fast delivery and nicely organised but stickers did come off a few days after washing.
Response from Petit-Fernand
Hello R.,
Thank you for your feedback! We’re glad to hear you appreciated the fast delivery and organization. We’re sorry to learn about the issue with the stickers. Your experience is important to us, and we will investigate this matter to ensure better quality in the future. If you have further concerns, please feel free to reach out.
Best regards,
Giulia Petit-Fernand Team
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De Angelis F.
Rating: 4 out of 5
following a purchase from 24/08/2025
Good product arrived on time
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Salomé B.
Rating: 2 out of 5
following a purchase from 03/09/2025
Delivery delay too long, I am still waiting even though I ordered on September 3 and it said 5-6 days delivery time
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Response from Petit-Fernand
Hello Salomé,
We are sorry, we have followed up on your order, you can check your email, I have renewed your order.
Best regards,
Loriane from C-MonEtiquette
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Cesaro J.
Rating: 3 out of 5
following a purchase from 24/08/2025
Difficult to detach, especially the small ones. However, very beautiful and of quality
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Response from Petit-Fernand
Dear Jessica,
Thank you for your feedback and for appreciating the quality of our products. We apologize for the difficulties encountered in detaching the smaller labels; we will take your suggestion into account to improve further. We are always available for any further needs.
Best regards,
Giulia from Petit-Fernand
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Lady C.
Rating: 3 out of 5
following a purchase from 03/09/2025
Disappointed with the water bottle because the tone-on-tone first name is not visible, I would have preferred a verification service to advise or alert us like the one that exists on some personalization sites.
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Response from Petit-Fernand
Hello Lady Cha,
Thank you for taking the time to contact us.
I am surprised, as it is the font you selected during your order.
I just sent you an email so we can discuss this.
Have a very nice day,
Sandra
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M. Dolors C.
Rating: 4 out of 5
following a purchase from 23/08/2025
Good quality-price relationship. P.S.: This year I missed the self-adhesive labels for clothing. Measurements 2 x 2cm, 2 lines
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Lucie B.
Rating: 4 out of 5
following a purchase from 03/09/2025
I was missing the sulfur paper, yet it was indicated as provided.
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Response from Petit-Fernand
Hello Lucie,
Thank you very much for your feedback and for your rating of 4/5. We are sorry to learn that there was a mistake regarding the parchment paper. Your comment is valuable and we will make sure to correct this. Please feel free to contact us if you have any other questions or suggestions.
Best regards,
Loriane C-Monetiquette
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Cernov T.
Rating: 4 out of 5
following a purchase from 24/08/2025
Happy with the product!
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Beatrice B.
Rating: 4 out of 5
following a purchase from 03/09/2025
The labels are good, however the sulfur paper was missing. Too bad for a first order.
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Magali S.
Rating: 4 out of 5
following a purchase from 01/09/2025
The order arrived very quickly. The labels are of good quality and hold up very well over time. A bit disappointed with this order, I ordered red labels and unfortunately they are more orange than red.
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Anne-Christin B.
Rating: 4 out of 5
following a purchase from 24/08/2025
I have been using you for several years and have always been very satisfied. But the new labels are no longer as fine and delicate in the writing.
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Response from Petit-Fernand
Good day, Anne-Christin,
thank you very much for your review, which we are happy to acknowledge. Please do not hesitate to send us photos to illustrate your impressions.
We wish you a nice day,
Customer Service EsIstMeins
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Élise F.
Rating: 4 out of 5
following a purchase from 01/09/2025
Great
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Louise E.
Rating: 4 out of 5
following a purchase from 24/08/2025
Good items but a bit expensive for what they are.
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Brigitte P.
Rating: 4 out of 5
following a purchase from 03/09/2025
Great labels except that in low temperature washing they come off
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Mazza A.
Rating: 4 out of 5
following a purchase from 24/08/2025
Satisfied, cute.
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Ernestina C.
Rating: 3 out of 5
following a purchase from 24/08/2025
Unfortunately the labels don't stick like they should.
Response from Petit-Fernand
Hi, I'm sorry for the inconvenience and I understand your frustration. We’ll contact you via email to find a solution :) Have a great day!
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Maffezzoni P.
Rating: 4 out of 5
following a purchase from 23/08/2025
The purchased products are as always excellent, smart, very easy to use and fun. The home delivery was expensive, in previous years it was free with a minimum purchase.
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Pauline D.
Rating: 1 out of 5
following a purchase from 02/09/2025
the labels come off after a wash
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Response from Petit-Fernand
Hello Pauline,
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered issues with our labels. Your feedback is valuable and helps us continue to improve the quality of our products.
I confirm the reshipment of the order.
Sandra
The C-MonEtiquette team
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