Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
I've been a customer for many years, but in recent months the quality of iron-on labels has changed, and not for the better. The print is less sharp, coarser, more pixelated and less elegant, but also the quality of the backing is really less good, thinner, more plasticized, the label melts on the fabric losing its shape, it "dislocates" and drools. When I placed my second-to-last order, I thought it was a serial problem. I didn't want to make a complaint, as I'd already had to do one for a gourd (and the after-sales service had done a good job on that one), I didn't want to act like a never-satisfied customer, so I made do with these labels, which I was moderately satisfied with, hoping that it would be better with my future orders (with 3 children, I use a lot of labels). But with my new and latest order, I see that it wasn't just a serial defect, but a change in quality. So I don't think I'll be ordering again, as the result on the clothes is really unfortunate. It's a pity, because up to now I've been more than satisfied!
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Response from Petit-Fernand
Hello. I'm sorry to read about such a quality problem. I will contact you this morning by e-mail to discuss the situation. Have a nice day? Luce C-MonEtiquette
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Stéphanie Borbone
Rating: 4 out of 5
Oui très bonne les enfants son près pour la rentre merci
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Sabine
Rating: 4 out of 5
Good product except that after several washes it comes unstuck.
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Gemma C.
Rating: 1 out of 5
Order was dispatched 11 days ago still no sign. Contacted them and they have offered a refund or send again. I've opted for refund as I need it before school starts soon so will have to go elsewhere, its a shame as they had good reviews for quality.
Response from Petit-Fernand
Dear Gemma, thank you again for choosing us. We are sorry again that the postal services lost your order. We rely on the post same as you are and unfortunately we could not influence their delivery or delays. Everything that depends on us was offered to you and we hope you will give our labels another chance!
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Amelie
Rating: 3 out of 5
I ordered two gourds and loved them. I would recommend them. However I am very disappointed with the labels, too small and poorly explained for the order I will not repurchase. For these I'm not happy at all.
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Response from Petit-Fernand
Hello, I'm sorry that our labels are not what you wanted. I will contact you to discuss how we can improve! Have a nice day? Luce C-MonEtiquette
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Sarah Zaghouani
Rating: 4 out of 5
Nice label
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Fatoumata Diaby
Rating: 4 out of 5
Order received in 72, fast and reliable
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Invité
Rating: 2 out of 5
Having ordered elsewhere, I was disappointed! Not many labels ... especially for items, I had to buy others... I'll go back to pepehart.
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Response from Petit-Fernand
Hello. The number of labels is well specified when placing your order, we are sorry that it does not correspond to what you wanted. We remain available to help you. Have a nice day? Luce C-MonEtiquette
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In C.
Rating: 4 out of 5
Punctual and accurate service
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Invité
Rating: 1 out of 5
Out of two books of labels, one did not bear my child's name!
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Response from Petit-Fernand
Hello, I'm sorry you didn't receive your full order. I have just contacted you by email to help you! Have a nice day? Luce C-MonEtiquette
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Angelique Cattin
Rating: 3 out of 5
Delivery time too long.
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Response from Petit-Fernand
Hello, I'm sorry that delivery is taking longer than usual at a time when the post office is overloaded. I will contact you this morning to make sure that you have received your order. Have a nice day? Luce C-MonEtiquette
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Lucie
Rating: 4 out of 5
quality product, fun for children fast shipping
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Francesca C.
Rating: 1 out of 5
Never arrived anything and they didn't answer the email
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Response from Petit-Fernand
Good morning Francesca, we are sorry for delay in shipment by the postal service. I have contacted you to find a solution. We remain available and wish you a good day. Alessio, Petit-Fernand
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Angela
Rating: 4 out of 5
The labels I ordered are great. They stick really well to the textiles. Delivery took a little longer, but it was still okay.
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Response from Petit-Fernand
We are sorry that the delivery took a little while. However, we are pleased that you are satisfied with the labels. Have a nice day, ? Elise, EsIstMeins
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Invité
Rating: 2 out of 5
The label doesn't hold much after ironing and hangs on the net for more than 10 seconds, but after 1 wash it's completely gone! Very disappointed considering the price and time spent! Would not recommend
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Response from Petit-Fernand
Hello, I'm sorry that you are not entirely satisfied with our products. I will contact you in the morning to discuss the problem! We are available to help you. Have a nice day? Luce C-MonEtiquette
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Jennifer Houtin
Rating: 4 out of 5
First order not received. I wrote to customer service who immediately sent a new shipment at their expense. The labels are very pretty and stick very well. Satisfied with my purchase, I recommend it.
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Melissa Renaud
Rating: 3 out of 5
I thought I'd get the labels in grey and the writing in white, but it's the other way round. I find it difficult to know which color to select. The names of the colors are not indicated. I'll do with those this time.
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Response from Petit-Fernand
Hello, I'm sorry to hear that the labels you received are not what you ordered. I've just contacted you to discuss the matter! Have a nice day? Luce C-MonEtiquette
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Verónica
Rating: 1 out of 5
The order says delivered and I.bo have received nothing, I try to contact them and they only send satisfaction surveys or delivery periods.
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Response from Petit-Fernand
Good morning, We will contact you today to help you. Hello, Camille Petit-Fernand
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Maud Bouillet
Rating: 1 out of 5
As I haven't received my order yet, I can't really give my opinion. Is it being delivered?
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Response from Petit-Fernand
Hello. We're sorry that you still haven't received your order. I can confirm that your order has been returned! We hope you will receive it soon! We remain available to help you. Luce C-MonEtiquette
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Ct
Rating: 1 out of 5
Still waiting for product to be delivered a month from ordering
Response from Petit-Fernand
Hello Cathrin, I am sorry to hear there are some issues with the postal services and you haven't received your order yet. I have sent you an email to offer you further solutions. Kind regards, Jessica, Petit-Fernand
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Large
Rating: 4 out of 5
Very satisfied with my order, which arrived fairly quickly. I would have liked more fonts but otherwise perfect. I order every year for my daughter.
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Denise
Rating: 4 out of 5
I always make more stickers for co''vosotros clothing, but it always takes too long to arrive. Otherwise everything is fine.
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Viviana Garcia
Rating: 1 out of 5
I am still waiting for the order, since July 27th and I have placed the order, in the status it says that it has been delivered and here I have not received anything, my daughter is about to start school and I still don't have the stickers!
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Response from Petit-Fernand
Good morning, We are sorry for this delivery anomaly by Correos. We will contact you today to help you. Hello, Camille Petit-Fernand
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User
Rating: 4 out of 5
Parcel received in less than 2 weeks. I took a pack for the nursery to which I added labels for objects. The shoe labels are great, too bad there aren't many in the pack. The labels stick perfectly well on a smooth surface, but some are the wrong shape or length and form air bubbles, for example the object labels on a water bottle. Also, none of the labels are suitable for a pacifier or its attachment, so I had to cut them out. If you're the sort of person who removes the original labels from clothes, you won't be able to stick on clothing labels. Nevertheless, I'd recommend them. It's practical and quick for everyone, whether parents, children or the staff who look after your children during the day.
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Invité
Rating: 2 out of 5
We ordered the labels before leaving on vacation. They arrived while we were away. When we got home, we discovered that they didn't have the unicorns we wanted to go with the child's name.
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Response from Petit-Fernand
Hello. I'm sorry that our products are not what you wanted. I see from your order that you did not order a unicorn illustration! I will contact you in the morning to discuss this with you. Have a nice day? Luce C-MonEtiquette
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Vicky
Rating: 4 out of 5
The name stickers are very high quality, stick well and look very nice.
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Response from Petit-Fernand
Thank you for your order and your rating. We are very pleased that you like our labels. Have a nice day, ? Elise, EsIstMeins
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Lara
Rating: 1 out of 5
Very bad delivery time
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Response from Petit-Fernand
Good morning Lara, we are sorry for delayed shipment by the postal service. I have contacted you to find a solution. We remain available and wish you a good day. Alessio, Petit-Fernand
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Myriam Crapeau
Rating: 4 out of 5
Hello, I've been ordering products from you for years now and I'm always satisfied. But there were 2 downsides to the last order: - the "thin" 1-line labels, with no design, seem to be of poorer quality than in previous years, less solid and less thick. - concerning the sandwich box accessories, it's good to be able to find/change the fasteners, but they're impossible to fit together... any ideas? It's also a shame not to be able to use the same colors as before... it makes for some strange color mixes... Thanks
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Gemma M.
Rating: 4 out of 5
Delivery is too long and not specific enough. 3-10 business days. I would pay more for next day or a few days delivery. I love the labels and have ordered more but now have to wait another potential 10 business days.
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Cliente
Rating: 1 out of 5
Order not received!
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Response from Petit-Fernand
Good morning, We will contact you today to help you as soon as possible. Hello, Camille Petit-Fernand
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Laury
Rating: 4 out of 5
Fast delivery Product conforms to the description hate to see in time now
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Gissela Mejia
Rating: 1 out of 5
The package was lost and I had to call to have it sent to me.
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Response from Petit-Fernand
Good morning, Your new order will be delivered next week by Correos. We are sorry for this anomaly. Good morning, Camille Petit-Fernand
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Madame Aurélie Eckhout
Rating: 4 out of 5
Satisfied with the labels only small reproach the dimensions are not clear (my labels objects are too large I did not find the mini ??) Otherwise I recommend, very serious! Thank you
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Marinieves Fernández
Rating: 1 out of 5
The order has not arrived yet and I ordered it a month ago.
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Response from Petit-Fernand
Good morning, Your order has been shipped again on 18/08 so it will arrive next week. We are sorry for this situation. Good day, Camille Petit-Fernand
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Invité
Rating: 4 out of 5
Everything is great!
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Response from Petit-Fernand
Thank you for your order and your review. Have a nice day, ? Elise, ItIsMine
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Anna D.
Rating: 2 out of 5
My labels never arrived
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Response from Petit-Fernand
Good morning Anna, as communicated to you we have reshipped your order. You will receive the new order within this week. If not, please do not hesitate to contact us. Good day Alessio
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Invité
Rating: 4 out of 5
Super! Great product
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Lucy A.
Rating: 1 out of 5
Never received my delivery
Response from Petit-Fernand
Hello Lucy, I apologise there were some issues with the postal services and your first order didn't reach you. Following our email conversation, I have now sent a new shipment of your order ?? Hope you receive it soon! Jessica, Petit-Fernand
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Pat
Rating: 1 out of 5
I placed a first order and it didn't arrive and they sent me a new one and it hasn't arrived either.
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Response from Petit-Fernand
Good morning, Your order has been shipped again on 15/08, it will arrive at the end of this week. We are very sorry for this anomaly on the part of the Post Office. Hello, Camille Petit-Fernand
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Stephanie Vautrain
Rating: 1 out of 5
Incomplete order. Complained to customer service three times. After 10 days still nothing. Claim made on paypal. I do not recommend I will order elsewhere
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Response from Petit-Fernand
Hello. We're sorry that you still haven't received your order. I can confirm that your order has been returned! We hope you will receive it soon! We remain available to help you. Luce C-MonEtiquette
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