The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Despite a delivery error, the problem was dealt with properly. Very pleasant person on the phone.
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Response from Petit-Fernand
Hello Mélanie, We are very sorry for this delivery error! We hope you enjoy your order! Have a nice week, Ophélie C-MonEtiquette
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Julia
Rating: 4 out of 5
Unfortunately, my first delivery was lost in the post. However, after I contacted esistmeins, I was immediately offered a new delivery at their expense or a refund of the price!
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Response from Petit-Fernand
We are very sorry that your first order was lost. But we are always here to help and are glad we could offer you a solution. Have a nice day, Elise, EsIstMeins
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Invité
Rating: 1 out of 5
To this day, I still haven't received my order :(
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I have just tried to contact you by phone and sent you an email to discuss a solution. Please accept our apologies for this postal delivery anomaly. Have a nice day? Luce C-MonEtiquette
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Viviana S.
Rating: 4 out of 5
Great labels, easy to customize is very cute Cute bottles but a little difficult to use for small children
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Response from Petit-Fernand
Good morning Viviana, thank you for sharing your opinion. ?? We are currently working on a new baby water bottle model. See you soon on our website! ? Alessio, Petit-Fernand
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Maria
Rating: 4 out of 5
I love the labels from EsIstMeins. Easy ordering with a very large selection. Shipping just takes a little long. We waited about 7-10 days. Tracking would also be great.
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Response from Petit-Fernand
Hello Maria, thank you very much for your order and your review. With this order you had selected the delivery standard letter and unfortunately you cannot track your order. We do indeed offer the option to place an order with tracking. Please do not hesitate to contact us if you need help with an order. Have a nice day, Elise, EsIstMeins
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Anaïs
Rating: 1 out of 5
To date, after 15 days, I still haven't received my order. A letter with no follow-up because the price of delivery is far too expensive when compared to the purchase price but is this a reason to never receive the items? I say never because last year I had the same problem.
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Response from Petit-Fernand
Hello, following our telephone conversation, I can confirm that your order will be reproduced and returned to you! Please accept our apologies for this delivery anomaly by the postal services. Have a nice day? Luce C-MonEtiquette
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Cristiana M.
Rating: 1 out of 5
The order has not arrived and I have no news of it
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Response from Petit-Fernand
Good morning Cristiana, we are sorry for this shipping anomaly by the postal service. We have contacted you to find a solution. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
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JM
Rating: 3 out of 5
I still haven't received my order...so I can't rate the product They have replied quickly to resolve the issue
Response from Petit-Fernand
Hello Julia, I have contacted you via email regarding this matter. Kind regards, Jessica, Petit-Fernand
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María
Rating: 1 out of 5
I am still waiting for them to arrive. I claimed 10 days ago again but have not received it. A month later, I have placed the order elsewhere because I doubt I will receive it with Petit-Fernand. Money and time wasted.
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Response from Petit-Fernand
Good morning Maria, We are sorry for this delivery anomaly by the post office. We will contact you to help you. Hello, Camille Petit-Fernand
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Maryse
Rating: 4 out of 5
Quality products and fast delivery
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Stéphanie
Rating: 4 out of 5
The site is very detailed, and we can see the results of the labels in real time. What's interesting is the choice of decals, colors and patterns. My daughter loved being able to create her own labels. The labels come in booklet form when we receive them. However, I was a little disappointed when it came to peeling off the labels. Some don't peel off properly. I think we need to improve this aspect. Otherwise, the labels stick well to the objects. Fast delivery. The price is right, with frequent discounts.
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Response from Petit-Fernand
Thank you very much for your comment and your remark about peeling off the labels! I'll pass it on to the dedicated department! Have a nice day? Luce C-MonEtiquette
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Sonja B.
Rating: 4 out of 5
Unfortunately, I never received the labels because the package was lost, however, they immediately credited me back the amount spent.
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Response from Petit-Fernand
Dear Sonja, We are sorry for this shipping anomaly by the postal service. ?? We thank you for your confidence. We hope to see you back on our site soon! ? Alessio, Petit-Fernand
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Marie
Rating: 4 out of 5
Good quality, lots of choice in customization. Too bad some designs are only available in packs.
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Response from Petit-Fernand
Hello, thank you for your suggestion about the illustrations. We'll take it into account and pass it on to the relevant department! Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 4 out of 5
Products conform, diversity in the choice offered, received quickly, however remains a little expensive.
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MalikaJ
Rating: 4 out of 5
My children's labels were all mixed up in the same notebook. Really impractical, I had to cut out the pages.
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Lempereur
Rating: 3 out of 5
Satisfied with the fast delivery and the self-adhesive labels are nice, but several of them stick to the backing and are therefore unusable.
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Response from Petit-Fernand
Hello, we're sorry that you're not entirely satisfied with our labels. Please do not hesitate to contact us at [email protected] with photos so that we can help you as best we can! We're here to help. Have a nice day? Luce C-MonEtiquette
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Annelise Henry
Rating: 4 out of 5
I learned about it on Facebook and I'm very happy with it. That's why I'm recommending it for the third time.
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Justine
Rating: 4 out of 5
Very satisfied with the order and the quality of the labels.
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Lucy C.
Rating: 4 out of 5
Excellent and efficient service - great product
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Clavel
Rating: 1 out of 5
Receive labels from other families.
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Response from Petit-Fernand
Hello. We are sorry to read that you did not receive your labels. I will contact you this morning to resend the correct labels. We apologize for this shipping anomaly. Have a nice day? The C-MonEtiquette team
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Gm
Rating: 4 out of 5
Easy to create
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Karine Fauchereau
Rating: 1 out of 5
It's the third time I've ordered and it's the first time I've received neither the right color nor the right size of labels - too bad!
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Response from Petit-Fernand
Hello. We're sorry to read that the labels you received are not what you ordered. I will contact you this morning so that we can discuss a solution. Have a nice day? Luce C-MonEtiquette
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Monique Q.
Rating: 2 out of 5
I have already ordered the second time and now I was unfortunately not satisfied at all because not a sticker has stuck to the pens only the lunch box sticker stuck. Very disappointing this time, unfortunately
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Response from Petit-Fernand
Hello Monique, We are very sorry that your labels are peeling off. We have sent you an email so that we can suggest a solution. We look forward to hearing from you. Have a nice day. Elise, EsIstMeins
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Casa S.
Rating: 1 out of 5
Package never arrived and non-existent assistance! I repeatedly asked for info about my order that was supposed to arrive between July 8 and July 13 but never received a response!
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Response from Petit-Fernand
Good morning Sara, we apologize for the late reply. Probably your message was not delivered to us, we usually respond in 24 business hours. We have contacted you to find an appropriate solution. Good day Alessio, Petit-Fernand
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Marcela C.
Rating: 3 out of 5
I received another customer's product and my order was also sent to a different address. But fast replacement and free of charge!
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Response from Petit-Fernand
Hello Marcela, We are sorry that you received a different order than yours. We hope you like our labels. Have a nice day, Elise, EsIstMeins
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Sophie
Rating: 4 out of 5
Easy to design, make and ship. The stickers are great. My boy was initially happy to have a sheet of stickers as a gift and it's true that the idea is too cool. But in the end he was disappointed because they're images from "Miraculous" and for a boy that's not interesting. But that's a detail because it's not a problem with the object of my order, just a suggestion.
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gagniere
Rating: 4 out of 5
This is my second purchase but this time I was a little disappointed. I had ordered labels with different names and patterns. I therefore expected to receive two notebooks and not just one. Not practical for giving to two different people.
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Response from Petit-Fernand
Hello and thank you for your feedback. Yes, as part of our environmental policy, we only send one booklet whenever possible. However, an exception can be made, just ask us via our contact form after placing your order! We're here to help you, have a nice day? Luce C-MonEtiquette
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Invité
Rating: 4 out of 5
Very clear site, very fast ordering and delivery
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Invité
Rating: 4 out of 5
Very good transaction
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Aurélie BOSSIS
Rating: 2 out of 5
Self-adhesive garment labels do not wash off.
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Response from Petit-Fernand
Hello. We're sorry to hear that you're not entirely satisfied with our labels. It's not normal that they don't stand up to washing, so I'm going to contact you to discuss a solution. We're here to help. Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 4 out of 5
Oh top for marking my kids' school supplies
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Celine
Rating: 4 out of 5
Perfect??
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????
Rating: 1 out of 5
I paid for the order but did not receive it
Response from Petit-Fernand
Hello Anna, i am sorry to hear you haven't received your order yet! I have sent you an email so we can find a solution together. Kind regards, Jessica, Petit-Fernand
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Magali Depreay
Rating: 1 out of 5
We have not received our order
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Response from Petit-Fernand
Hello. We're sorry you still haven't received your labels. I will contact you this morning to discuss a solution. We apologize for this delivery anomaly on the part of the postal service. Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
I have not received an order to date and have not received an answer to my inquiries!!!
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Response from Petit-Fernand
Hello Maria, we have actually had IT problems with your freenet.de email address and our team has been working on it for a few days. This morning we tried to write you an email to find a solution regarding your order. We look forward to hearing back from you. Have a nice day. Elise, EsIstMeins
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MIRANDA PEREIRA SERGIO
Rating: 4 out of 5
I've been taken care of, delivered very quickly and I'm always satisfied. The only downside, hence the 4 stars, is the payment methods, not at all practical not being able to pay by credit card.
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Cristina Alvarez Sodre
Rating: 1 out of 5
I never received my order and there is no way to contact them and I am very disappointed.
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Response from Petit-Fernand
Good morning Cristina, We will contact you this afternoon to help you. Good morning, Camille Petit-Fernand
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Laetitia
Rating: 4 out of 5
High-quality labels, but slightly difficult to remove for use on object
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ELENA A.
Rating: 2 out of 5
Wrong first and last names for both children
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Response from Petit-Fernand
Good morning Elena, we are sorry for this error on our part. We have contacted you to propose a solution, we hope you will be satisfied. Good day Alessio, Petit-Fernand
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MARION CARON
Rating: 4 out of 5
I'm used to ordering my daughter's labels from this site and I'm always delighted. The only downside is the price increase. Last year I got more labels for less, but now I'll probably have to recommend it during the year, which is a shame.
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