The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
The first order I took for my 2 children. This year my son has grown up and no longer wants them, but I ordered them for my daughter. The only thing to say is that the label doesn't stick completely to the felt-tip pens or pencils, but it's still good all year round. (The edges don't stick, the middle does).
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Response from Petit-Fernand
Thank you for your feedback. It's true that 1-line labels are not suitable for pens and pencils. On the other hand, the "mini" size labels are made for them! Don't hesitate to contact us directly by e-mail at [email protected] to make sure you get the right labels! Have a nice day? Luce C-MonEtiquette
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Client
Rating: 4 out of 5
I've been ordering my back-to-school labels for 4 years now and I'm always satisfied!
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Cynagith
Rating: 1 out of 5
The delivery times are quite long, the order was shipped on 08/07/2023 and it is now 20/07/2023 and I still haven't received anything!
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Response from Petit-Fernand
Following our telephone conversation, I can confirm that your order has been put back into production and will be reshipped to you as soon as possible! Thank you for your understanding. Have a nice day? Luce C-MonEtiquette
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Jessica Bolnet
Rating: 4 out of 5
Nice label, fast delivery. Not tried yet
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elisabeth payen
Rating: 4 out of 5
SPEED OF DELIVERY
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Anne Duhautpas
Rating: 3 out of 5
I like the labels, but the children's bottles don't have very good stoppers. The original caps were broken, so I recommended two new ones a year ago. Unfortunately, the caps didn't close. I asked for new ones, they confirmed it, but both caps were lost in shipping apparently... Now, a year later, I've recommended the same stoppers again, as we like gourds, but I'm afraid they won't last long. It's a shame...
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Response from Petit-Fernand
Hello Anne, We are sorry that you are not entirely satisfied with our products. Please don't hesitate to contact our customer service department ([email protected]) so that we can find a solution for you, including our screw caps! We'll be happy to help. Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 4 out of 5
Very good, only better quality before?
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Amandine Granier
Rating: 4 out of 5
Order as expected.
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Invité
Rating: 4 out of 5
Product as always in order. Too bad that only limited colors are selectable for the font
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Response from Petit-Fernand
Hello Andreas, thank you for your order and your review. We have contacted you to have details about it and to pass on your comments to our teams. We wish you a good day. Elise, EsIstMeins
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Valentina B.
Rating: 4 out of 5
Beautiful graphics. Very timely delivery
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Response from Petit-Fernand
Good morning Valentina, we are glad you are satisfied with our products.??? We hope to see you back on our site soon!? Alessio, Petit-Fernand
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Invité
Rating: 4 out of 5
Well, I order very often.
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Guyliane RAHIR
Rating: 3 out of 5
Label very good, but I ordered 2 packs for 2 different kids and the 2 packs are mixed up. Sometimes in one and sometimes in the other. When we put the same color labels for 2 boys. Guaranteed waste of time! I'm going to unhook everything and redo it, but hey...
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Response from Petit-Fernand
Following our telephone call, I would like to thank you once again for this feedback and we have passed it on so that this does not happen again! Thank you for your understanding. Have a nice day? The C-MonEtiquette team
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Tess
Rating: 4 out of 5
Positive points: easy customization and fast shipping Negative points: payment method. I have vouchers from my company. These vouchers are considered as promotional vouchers and therefore cannot be combined. This forces me to make 3 separate purchases with 3 shipping charges instead of one.
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Stephanie Cheron
Rating: 4 out of 5
Fast, efficient delivery
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Laetitia Le gal
Rating: 4 out of 5
Order received quickly! Meets my expectations!
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Rosa Maria Luis Hernández
Rating: 4 out of 5
The labels are beautiful
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Response from Petit-Fernand
Hello Rosa, Thank you very much ? Camille Petit-Fernand
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Mari
Rating: 2 out of 5
I ordered thermoadhesive labels for my daughter but they arrived late, my daughter left and the labels arrived after she left, which was July 12 I had ordered them on June 26. Now I have the labels but I don't need them anymore.
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Response from Petit-Fernand
Good morning Mari, we are really sorry for this delay by the postal services. Please do not hesitate to contact us for any information on [email protected] A good day Alessio, Petit-Fernand
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Anne-Cécile
Rating: 3 out of 5
Fast and careful delivery, quality labels. No forgotten order this time... But I'm still disappointed that I never received a return or refund for my previous order, even though they forgot to place it. Unprofessional customer service.
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Response from Petit-Fernand
Hello Anne-Cécile, we'll be contacting you by phone this morning to find out more about your order, as we can't find any order history. Good day, Sandra C-MonEtiquette
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ASTRID NEMEGEER
Rating: 1 out of 5
Delivered late even though I paid for express delivery
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Response from Petit-Fernand
Hello Astrid, we are very sorry about this delivery anomaly by the postal services. I have contacted you by e-mail so that we can better help you and discuss a solution that will suit you. Have a nice day. The C-MonEtiquette team
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Nadia El Morabet
Rating: 4 out of 5
Very easy to order and use, but the delivery time is a bit long.
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Invité
Rating: 1 out of 5
13 days after my order, I still haven't received it. My daughter went to camp and I had to mark everything with a pen.
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Response from Petit-Fernand
Hello Aurelia, We have just sent you an email to help you. Have a nice day Camille C-MonEtiquette
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Huvelin
Rating: 1 out of 5
I carefully follow the instructions for ironing the labels onto clothes, none of them hold up in the first wash, everything comes off, very disappointed. I hesitated to place my second order because that's what happened to me the first time, and then I said to myself, "OK, I'll try again, but I wouldn't recommend this again.
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Response from Petit-Fernand
Hello Cindy, We have just contacted you by email to help you. Have a nice day, Camille C-MonEtiquette
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Toader Andreea
Rating: 4 out of 5
Great site discovered thanks to an ad on Instagram. Happy with the 2 bags I ordered for my baby.
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Tanit
Rating: 1 out of 5
Out of 2 orders I have placed for labels, I have not received any, neither I nor any of my friends who have ordered.
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Response from Petit-Fernand
Good morning Tanit, After our call, I confirm that your order is on its way. Your friends can contact us so that we can help them. Have a nice day Camille Petit-Fernand
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Maike
Rating: 4 out of 5
So far I have always been very satisfied with the labels. They last through every wash and are easy to use. This time I was pleased that a new format is now also available.
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Response from Petit-Fernand
Thank you very much for your review. That's great that you like our labels. Have a nice day, Elise, EsIstMeins
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Marlene
Rating: 4 out of 5
Many possible combinations (color, font, background, logo) to create your child's unique label. Quick and easy to create Fast delivery I recommend
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Anno
Rating: 1 out of 5
Cheek!!!! I would never order anything here again or recommend it to others - first I get the bottled goods - then I am assured that the correct goods will be sent within 24 hours. Then they forgot to send the correct goods - then they supposedly sent them - after asking again, it took another 11 days - will the goods be sent within 24 hours? I have not received any goods yet!!!!!!!!!!
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Response from Petit-Fernand
We apologize for the inconvenience! We understand that long waiting times are stressful. We send the labels with the tracking number as you requested and unfortunately the delivery is entirely dependent on the post office. If they are not delivered on time, unfortunately we have no control over Deutsche Post. The only solution we can offer is to resend or refund the order. We will contact you again by email to find the best solution for you. LG, Ana
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Client
Rating: 1 out of 5
I ordered labels as I had done before, but unfortunately I'm very disappointed. The yellow letters don't stand out at all against the yellow background. Despite having reported this to customer service, no correct solution (e.g. replacing them) has been found!
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Response from Petit-Fernand
Hello Julie, as we told you, this is the writing and background you chose when you personalized your order. We've just contacted you again by email. Have a nice day, Sandra C-MonEtiquette
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Aurélie Dekairelle
Rating: 4 out of 5
Perfect order, confirms what I ordered and very cute. Hopefully the labels will last. Just the time between order and delivery a bit long.
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Kunde
Rating: 4 out of 5
They look great visually. Great for larger items. But to be honest, they are too wide for pens. But what I think is great is that my wishes were subsequently changed
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Response from Petit-Fernand
Thank you for your order. Actually, we also suggest mini labels for pens, which you can find in the item labels section.
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Emma N.
Rating: 3 out of 5
I have ordered labels before and been happy with the quality, however, my most recent order the labels were not as clearly printed, the white font had bleeding/ smudging from the blue background. When I contacted customer service they stated it was not obvious from my photo (perhaps images are compressed when uploaded because I can clearly see it) and it was because the font was different from my previous order. I would expect the same level of print clarity from all font choices. I was not offered a reprint or refund but a discount off further purchases. With the risk of the same thing happening again I will buy from elsewhere in future.
Response from Petit-Fernand
Hello Emma, thank you for taking the time to write this review. We are sorry you feel that way about our company. After examining the photo you sent us, it appeared the colour and writing were exactly the same as what you ordered online. In this case, you were not offered a reprint of your order as they would have been printed exactly the same way as the first batch. We are committed to providing satisfactory customer service, and this is why we offered you a personal discount so you could try out a new design that would satisfy you best. Kind regards, Jessica, Petit-Fernand
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R B.
Rating: 4 out of 5
They seem good quality but I haven't tested yet to see how long they stay on. I would just say the envelope needs to be brighter or bigger as my husband thought it was junk mail and nearly threw it away
Response from Petit-Fernand
Hello! Thank you for your positive review! I'll make sure to forward your suggestion to our management team ?? Jessica, Petit-Fernand
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Marine Boisnard
Rating: 3 out of 5
I ordered 2 kindergarten packs with different names; for 3 different families and you mixed up the 2 names in the notebooks; I can't tell you how disappointed the 2 little girls were when they opened ...
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Response from Petit-Fernand
Hello Marine, We are very sorry for this error. We have sent you an email to help you. Have a nice day, Camille C-MonEtiquette
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Alexandra Hory
Rating: 4 out of 5
Nothing wrong with the labels though, shame the promo codes only arrive after you've placed your order!!!!
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Sonnia Da silva
Rating: 1 out of 5
I haven't received anything I did change my address on the site mm though at no time was I asked to confirm the delivery address....
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Response from Petit-Fernand
Hello Sonia, we'll be in touch by phone this morning to help you quickly. Good day, Sandra C-MonEtiquette
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Sarah Baikeche Coppola
Rating: 4 out of 5
I love your products but I ordered two different sizes of fabric bag and I received the same two, which is a shame.
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Walid SAIEM
Rating: 1 out of 5
I haven't received anything yet. I placed my order on July 1st and still haven't received anything on July 17th.
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Response from Petit-Fernand
Hello Walid, we'll be in touch by phone this morning to help you quickly. Good day, Sandra C-MonEtiquette
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Caroline
Rating: 3 out of 5
Great product (self-adhesive labels for clothes) but supposedly fast delivery ( 42-48h with an extra charge of 10 euros) and unfortunately this was not the case. First time we've been disappointed by the service!
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Response from Petit-Fernand
Hello Caroline, I have just sent you an email concerning the delivery. Our apologies for this delivery anomaly by the chronopost service. Have a nice day, Sandra C-MonEtiquette
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Sandra Desindes
Rating: 1 out of 5
I have not received my parcel
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Response from Petit-Fernand
Hello Sandra, we have just contacted you by email to help you with your order tracking. We look forward to hearing from you to help you as soon as possible. Have a nice day, Sandra C-MonEtiquette
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Ana Domingues Azeiteiro
Rating: 1 out of 5
Disappointed because I trusted the reviews. I stuck labels on my son's school supplies for his first day of primary school and they peeled off after 24 hours. I really don't recommend it!
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Response from Petit-Fernand
Hello Ana, we're surprised by your message, as our labels stick to objects and clothing for a very long time. We invite you to contact us by email via [email protected] so that we can help you and better understand why they came off so quickly. Have a nice day, Sandra C-MonEtiquette
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