The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I find the result blurred, although I wasn't disappointed with my first order.
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Response from Petit-Fernand
Hello Emilie, we don't fully understand your request. We invite you to contact us by email via [email protected] so that we can help you and better understand what this is all about. Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 1 out of 5
Because I thought I was getting simple labels and there's a soccer ball at the end and for a girl who's not great I didn't select anything on purpose and it's just the same.
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Response from Petit-Fernand
Hello Noémie, on the preview of your order there is a soccer ball, because you have validated this illustration. We also invite you to check on the confirmation email you received when validating your order, and come back to us if this is an error on our part or not. Have a nice day, Sandra C-MonEtiquette
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customer
Rating: 1 out of 5
I did not receive anything although I had requested express delivery...
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Response from Petit-Fernand
Hello Alice, following our telephone conversation, I can confirm the refund of your delivery costs. Good day, Sandra C-MonEtiquette
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Bénédicte Painvin
Rating: 1 out of 5
The label came off in the wash (temperature 30 degrees). Not at all satisfied!!!
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Response from Petit-Fernand
Hello Bénédicte, we have just contacted you by email in order to help you. We apologize for this quality anomaly. Have a nice day, Sandra C-MonEtiquette
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Émilie
Rating: 4 out of 5
Quality product, but the printing on the bottle leaves something to be desired.
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Invité
Rating: 4 out of 5
Super-fast delivery, and the labels are great! For the packs, we should be allowed to choose several types of superheroes or others.
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Alison O.
Rating: 1 out of 5
I bought a personalised water bottle. On the second time my grandson took it to school the seal on the lid came off and was unfortunately lost. The bottle, as you would expect now leaks and is not fit for purpose. I would like to add that I have been very pleased with the response from Petit-Fernand. Thank you
Response from Petit-Fernand
Hello Alison, we are sorry to hear that you are not satisfied with your water bottle. I have contacted you by email so we can help you with this matter ?? Kind regards, Jessica, Petit-fernand
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Fabrine B.
Rating: 4 out of 5
Very good quality, delivery takes a while to the UK, I bought it for my son's camping 1 week before and it didn't arrive in time. overall is very good. I recommend and will buy again
Response from Petit-Fernand
Hi Fabrine, We are very sorry to hear you didn't get your order on time for your son's camping trip! Delivery to the UK takes between 3 to 10 days so i it's always better to plan a little bit in advance ?? Thank you for your positive review and for being our customer ?? Jessica, Petit-Fernand
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Ana F M
Rating: 4 out of 5
I received what I ordered and it meets my expectations.
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Response from Petit-Fernand
Hello Anne, We are delighted ! Camille Petit-Fernand
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Defays A.
Rating: 4 out of 5
Great product, good quality, fast delivery. But the price is getting higher and higher
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Nana
Rating: 3 out of 5
Efficient delivery of compliant products
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Response from Petit-Fernand
Thank you for your feedback :) Beautiful day, Sandra C-MonEtiquette
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Guest
Rating: 2 out of 5
We have been loyal for years, but this time, the thermal stickers are of poor quality, they peeled off in the first wash. I do not recommend them
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Response from Petit-Fernand
Good morning Maria Isabel, thank you very much for your message. We have just contacted you by email to help you. Regards, Sandra Petit-Fernand
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Invité
Rating: 2 out of 5
Delivery unfortunately did not arrive. Nevertheless, quick refund.
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Response from Petit-Fernand
We are sorry that the labels have not arrived. Unfortunately, we are dependent on the delivery partner and could not influence the delivery by the post office. As the order has been lost, we have refunded you the total amount. However, we can always offer to resend the labels at our expense to find a solution. LG, Ana
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Mercedes
Rating: 1 out of 5
Well, I've been waiting for more than a month for the order, so my rating right now is bad. It seems that there was an error with the address but no one called me or contacted me, so I'm still waiting for it.
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Response from Petit-Fernand
Good morning Mercedes, we hope your order arrives quickly. Good morning, Sandra Petit-Fernand
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Mme HUET Christelle
Rating: 4 out of 5
The latest labels we've received are top-notch? pretty and easy to attach to children's clothes!
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Anna R.
Rating: 2 out of 5
I have purchased several times from your site but lately I am not finding it as good as initially.... The adhesive labels tend to lift very easily while the ones to put on with the iron after the first few washes discolor
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Response from Petit-Fernand
Good morning Alessandra, we are sorry to hear that your order did not meet your expectations. We have contacted you by phone to propose a solution, we hope you will be satisfied. Good day Alessio, Petit-Fernand
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Invité
Rating: 1 out of 5
Unfortunately the parcel has not arrived.
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Response from Petit-Fernand
We are sorry that you have not received your order. It was handed over to the post office on June 19th and the delivery depends entirely on the post office. We would like to check your address before we can send you the order again by e-mail.
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Invité
Rating: 4 out of 5
Unfortunately, the wrong order arrived, but it was processed immediately and the correct order arrived quickly.
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Response from Petit-Fernand
Thank you for your order and your review. We are always here to help you. Have a nice day, Elise, EsIstMeins
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Ddg
Rating: 4 out of 5
I thought my order was lost but it arrived later than expected. Customer service was top notch and offered me various solutions. Responsive, professional and pleasant! Thank you very much and see you next time ; )
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Hansen
Rating: 1 out of 5
Unfortunately I have not received an order.
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Response from Petit-Fernand
Dear Mrs. Hansen. We are sorry that you have not received your order. It was handed over to the post office on June 19th and the delivery depends entirely on the post office. We would like to check your address before we can send you the order again by e-mail. LG, Ana from Esistmeins
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Invité
Rating: 1 out of 5
Delivered a week after the order, when I didn't need it!
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Response from Petit-Fernand
Good morning Marta, we are very sorry for this delivery anomaly on the part of the Post Office. Have a nice day, Camille Petit-Fernand
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Invité
Rating: 4 out of 5
Very good, I really like the product, but they take a long time to ship.
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Response from Petit-Fernand
Hello, Thank you for your message :) We're sorry it took you so long to receive it. Camille Petit-Fernand
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Angélique Durand
Rating: 2 out of 5
I received the labels half-tied in the notebook, not very presentable I think and especially not practical.
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Response from Petit-Fernand
Hello Angélique, we're sorry about this error. We have just contacted you by email. Have a nice day, Camille C-MonEtiquette
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Krol
Rating: 4 out of 5
Easy and accessible site... sufficient choice
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Claudia N.
Rating: 4 out of 5
the site is full of choices for every taste. placing the order is easy and fast, delivery always on time
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Response from Petit-Fernand
Good morning Claudia, we thank you for your review.? We hope to see you again soon!!! Alessio, Petit-Fernand
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Susanne
Rating: 4 out of 5
Super nice stickers fast delivery
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Response from Petit-Fernand
Thank you very much for your kind review. Have a nice day. Elise, ItIsMine
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Invité
Rating: 1 out of 5
Product never arrived in post!
Response from Petit-Fernand
Hello Mairead, we are very sorry to hear you are not satisfyed with your order. We have contacted you via email so we can discuss this matter further and find a positive solution. Kind regards, Jessica, Petit-Fernand
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sophie
Rating: 3 out of 5
disappointed, I tried another brand last year which is much better, more pleasant and above all cheaper with better quality, I won't be coming back to you.
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Response from Petit-Fernand
Hi Sophie, we're sorry our products didn't meet your expectations. Have a nice day, Camille C-MonEtiquette
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TheHomer565
Rating: 4 out of 5
Everything is fine, unfortunately shipping takes a bit long.
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Response from Petit-Fernand
Hello Thomas, thank you very much for your order and your review. We are sorry that the delivery time took quite a long time. Have a nice day. Elise, EsIstMeins
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Amélie Morin
Rating: 4 out of 5
I love the concept of stickers on clothes. Now choosing a pattern around the edges doesn't do much good as half of it is cut off and I find that a bit of a shame.
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Catherine B.
Rating: 3 out of 5
Took a long time for then to be delivered They were also alot smaller than I was expecting overall was a bit disappointed Clear labels but not what I was after
Response from Petit-Fernand
Hello Catherine, we are very sorry to hear your order took some time to get to you and that you were subsequently disappointed with your labels. We have contacted you via email regarding this matter. Kind regards, Jessica, Petit-Fernand
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Invité
Rating: 1 out of 5
I have not received my order and I ordered it 20 working days ago.
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Response from Petit-Fernand
Good morning Nathalie, we have sent you an email to help you. Have a nice day, Camille Petit-Fernand
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JungenMama
Rating: 4 out of 5
Fast delivery, good quality.
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Response from Petit-Fernand
Hello, thank you very much for this great review. Have a nice day. Elise, EsIstMeins
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frederic soulier
Rating: 4 out of 5
I had already ordered as I was pleased and recommended other products.
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Response from Petit-Fernand
Hello Frederic, thank you for your confidence! Good day, Camille C-MonEtiquette
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Invité
Rating: 4 out of 5
Easy-to-use labels
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Farjon Vanessa yael
Rating: 4 out of 5
The labels are very pretty L shipment takes a little while
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Invité
Rating: 4 out of 5
Very satisfied with the product. Thank you quality, speed
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Angélique
Rating: 3 out of 5
It's useful to be able to buy a bottle stopper on its own. Unacceptable to have a compulsory minimum order. It encourages people to buy without needing to (for my part, I was 1 euro short of the minimum). The bottles are beautiful, that's for sure. On the other hand, at the slightest impact, the enamel splinters, which is normal, but it's a shame for items intended for children not to have a more suitable coating. Fast delivery.
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Response from Petit-Fernand
Hello Angélique, thank you for your message which helps us to improve our services. Have a nice day, Camille C-MonEtiquette
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Caroline
Rating: 1 out of 5
Order not received. No response when trying to contact
Response from Petit-Fernand
Hello Caroline, following our email conversation, we have now manufactured your order again and it will be given to the postal services within 48 hours ?? We wish you good reception of your order and remain here to help should you require any further information. Kind regards, Jessica, Petit-Fernand
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Aurélie PARENT
Rating: 4 out of 5
Clothing and object labels. Great patterned background for the minis, as no icon is possible! It's a real eye-catcher!
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