The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
We are very sorry that the postal services fail to deliver your order. We sent you the email with the dispatch and estimated time of reception on 21st April. Our customer service will get in touch with you to offer a few possible solution. Kind regards, Stacy
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Clérenne Nicolas
Rating: 4 out of 5
Very good but very long delivery. Usually I received the envelope within 2 days after my order. This time, 8 days after my order, I received a torn envelope. It would be wise to send in thicker boxes or envelopes.
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cécile P. Soisy
Rating: 4 out of 5
please bear in mind that lead times are 2 days after creation, so allow 4-5 days after payment. labels are impeccable and hold up very well to washing.
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Invité
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Hello Berta, we have contacted you by email to help you as soon as possible. Hello, Sandra Petit-Fernand
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Lisa
Rating: 4 out of 5
The clothing and item stickers have been great, we ended up ordering a second lot when our daughter went up clothes size. The item stickers have lasted on dummies for a couple of months so far, going through being washed and sterilised. However, the iron on name tags came off really easily. We may have not read the instructions properly, but they only lasted a few washes.
Response from Petit-Fernand
Dear Lisa, thank you for being our customer:) Even if the instructions has not been followed correctly, you can still iron over the iron-on labels to make sure that the glue has melted and the labels will be permanent!
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Co
Rating: 4 out of 5
Easy, inexpensive and useful
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Invité
Rating: 1 out of 5
I ordered on April 28th and it's now May 15th and I still haven't received the labels!
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Response from Petit-Fernand
Hello Manon, as agreed by email, your order will be resent. We are very sorry about this delivery anomaly due to the Post Office. Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 1 out of 5
I did not like the shipping, they lost my order, I needed it for the nursery and they sent it again by the same method, very bad experience especially when you need it and it is delayed.
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Response from Petit-Fernand
Hi Maria, we apologize for this delivery incident. Have a nice day, Sandra Petit-Fernand
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Stéphanie g
Rating: 2 out of 5
I am always satisfied with the labels. However, I was surprised not to automatically benefit from the offer that was advertised on the site for my spontaneous order.
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Response from Petit-Fernand
Hello Stéphanie, we're very surprised by your message. For a promo code to be applied, it must be entered manually in the space provided. Please contact us by phone or email if necessary. Have a nice day, Sandra C-MonEtiquette
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Katia
Rating: 1 out of 5
Still haven't received my order without any news. Please contact me
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Response from Petit-Fernand
Hello Katia, we've replied by email to help you and check your postal address with you. Have a nice day, Sandra C-MonEtiquette
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ELENA TERUEL PRESTON
Rating: 4 out of 5
I did not receive the order, but they have sent me another one free of charge. The problem was with the post office. I hope to receive it soon
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Response from Petit-Fernand
Good morning Elena, we apologize for this logistical incident with the post office. We have sent you an email to help you. Have a nice day. Sandra Petit-Fernand
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Invité
Rating: 1 out of 5
It's been 2 weeks since I received my order.
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Response from Petit-Fernand
Bonjur Elife, we have left you a voicemail and an email in order to help you as soon as possible. Sorry for this delivery anomaly with La Poste. Have a nice day, Sandra C-MonEtiquette
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FM
Rating: 4 out of 5
Bonjour je viens donner mon avis car ça fait longtemps que je suis sur ce site et que je commande pas mal d'étiquettes pour mon premier fils maintenant que j'ai un deuxième fils j'ai commandé ils ont fait un nouveau système en fait de carnet qui est pratique mais malheureusement le carnet que j'ai reçu tout a été mélangé avec les deux prénoms de mes enfants voilà mais c'est quand même une très très bonne idée
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Gaby
Rating: 4 out of 5
Order arrived very quickly and in notebook format, quite easy to use (easier if the sheets of the notebook detached more easily) because I had ordered very small labels to put on tubes of wedding bubbles.
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Isabelle Goblet
Rating: 4 out of 5
The labels are very pretty and seem (very recent purchase) to hold well. The printing is of very good quality, the presentation practical and the number right for the price.
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Angel
Rating: 3 out of 5
Fast and easy ordering. Fast and careful delivery. Unfortunately, the iron-on labels were badly precut and did not come off easily. As a result, some were torn. As for the object labels, they're perfect.
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Response from Petit-Fernand
Hello Angélique, we're very sorry to read your opinion, as this is indeed a quality incident, which is not normal. We invite you to contact us by phone so that we can send you back the labels in question. Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 1 out of 5
I have not received my order.
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Response from Petit-Fernand
Hello Gerty, an email was sent to you on 11/05 to inform you that the Post Office has returned your order to us. We are waiting for your return to correct the address or provide additional information. Good day, Sandra C-MonEtiquette
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Invité
Rating: 4 out of 5
Choice, speed, quality
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Invité
Rating: 1 out of 5
Product not received
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Response from Petit-Fernand
Hello William, we've just sent you an email to help you. Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 1 out of 5
Unfortunately, I cannot report positively this time. The labels cannot be removed by hand, only by using a knife.
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Response from Petit-Fernand
We are very sorry, this should not happen. Can you please reply to our email with more details so we can find a solution for you. MFG, Ana
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cliente
Rating: 1 out of 5
Hello I'm very disappointed I've always ordered my labels from you being more than satisfied and I've even recommended you my daughter today is 17 years old her doudou still has the name on it to this day I have a 7 month old baby I ordered 100 labels from you once received the texture changed very difficult to peel off the board and from the first wash they don't stick anymore I'm sorry but I must not leave a good evaluation and in the first place I'm very disappointed. to remove from the board and from the first wash they no longer stick I have well respected the way to do with the iron I'm sorry but I must not leave a good review and in the obligation to recommend on another site it's really too bad I've always trusted you
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Response from Petit-Fernand
Hello Emilie, I've just contacted you by email to help you. Have a nice day, Sandra C-MonEtiquette
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Mme Aurelie Sablier
Rating: 4 out of 5
Product as ordered! Always good quality
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Invité
Rating: 1 out of 5
I never received my order. 1st time this has happened. More than 31euros
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Response from Petit-Fernand
Hello Alexandra, your second order has been sent, as agreed by email 3 days ago :) Beautiful day, Sandra C-MonEtiquette
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Jennifer F.
Rating: 4 out of 5
It is super easy to iron on.
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Alessandra
Rating: 1 out of 5
I did not receive the product.
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Response from Petit-Fernand
Good morning Alessandra, we are sorry that you have not received it yet. We will resend it to you free of charge. We will be in touch, and if you have any questions, we are here to help you. Sandra Petit-Fernand
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Amelie
Rating: 4 out of 5
Fast, very good quality it's not the first time I order but I seem to have had a problem with the advertised discount I thought I paid 29.80 and I finally paid 35.80 maybe the shipping costs at the last moment ...
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vigneron 84
Rating: 4 out of 5
products as expected very fast delivery
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Caroline Dubos
Rating: 1 out of 5
I ordered 70 self-adhesive textile labels. Most of them come off in the first wash.
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Response from Petit-Fernand
Hello Caroline, we have just contacted you by email to help you :) It's not normal for labels to come off. Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 4 out of 5
perfect label and delivered as agreed, in a small booklet.
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Manson
Rating: 3 out of 5
I paid more for express delivery, but the product was delivered within the same time frame as standard delivery! My product arrived late and I paid more! What a shame!
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Response from Petit-Fernand
Hello Sophie, delivery with chronopost is estimated at 24 hours (excluding public holidays), which is why your delivery has been delayed by 1 day. Don't hesitate to call us for more information. Have a nice day, Sandra C-MonEtiquette
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????
Rating: 4 out of 5
I'm always pleased with the results of the stickers and how long they last on objects or clothes.
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Mariona
Rating: 3 out of 5
There are labels that are difficult to read and do not hold up in the washing machine.
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Response from Petit-Fernand
Good morning Mariona, we are sorry to hear that you don't like the font you have chosen. Do not hesitate to contact us through the contact form so that we can help you. Regards, Sandra Petit-Fernand
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Monsieur ROSSOTTO
Rating: 4 out of 5
Quality silk-screen printing on just a paper base, I thought a coated fabric.
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aurélie nzungu
Rating: 3 out of 5
I have not received my full order.
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Response from Petit-Fernand
Hello Aurélie, we have just contacted you by phone in order to help you. We're sorry for the delay in preparing your order. I invite you to contact us by phone later today :) Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 4 out of 5
good product quality and true to what I ordered. quick and easy to install.
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alizee vigier
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Hello Alizée, an email was sent to you this morning to help you with the order tracking. Have a nice day, Sandra C-MonEtiquette
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María
Rating: 1 out of 5
The heat-sensitive labels and stickers have peeled off with the first wash, now I have to buy something else.
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Response from Petit-Fernand
Good morning Maria, we just wrote you by email to help you. Hello, Sandra Petit-Fernand
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JL
Rating: 1 out of 5
The shipment has not arrived yet!
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Response from Petit-Fernand
Good morning Jose Luis, we have contacted you by email to help you, because it should have reached you. Good morning, Sandra Petit-Fernand
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Costanza
Rating: 4 out of 5
Nothing to say, fast delivery and neat products!
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Monserrat Fernandez Gayo
Rating: 1 out of 5
Disastrous! This is the second time that my order has not arrived. First they give me a long time and finally nothing. I gave it a chance, but I no longer risk being left stranded again. They haven't refunded my money yet either.
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Response from Petit-Fernand
Good morning Monserrat, we regret this anomaly in the delivery with Correos. Don't worry, the refund has been made as soon as you ordered it. It will be reflected in your account in the next 5 working days. Have a nice day, Sandra Petit-Fernand
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