Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 56 679 published reviews
5 47,9k 85% 4 3 495 6% 3 1 495 3% 2 1 027 2% 1 2 723 5%

Summary of reviews

Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.

Reviews 1, 2, 3 and 4 stars

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C
Corinne P.
Rating: 4 out of 5
following a purchase from 06/10/2025
Satisfied
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Pozzerle O.
Rating: 4 out of 5
following a purchase from 21/09/2025
Very good quality, good service
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Silvia A.
Rating: 2 out of 5
following a purchase from 08/09/2025
The writing on the water bottle is already fading and the closure is not very secure, I honestly expected better given the cost
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Response from Petit-Fernand
Good morning Silvia,

Thank you for your feedback. We are sorry to hear that the water bottle did not fully meet your expectations. We invite you to contact our customer service to resolve the situation and find an appropriate solution. We wish you a pleasant day!

Best regards,
Giulia from Petit-Fernand
B
Burcu G.
Rating: 1 out of 5
following a purchase from 25/09/2025
Sorry, but all the name labels came off when I put the clothes in the washing machine. (30 degree) Some also came off during ironing, even though I didn’t apply heat directly to the sticker — only from the back side. I’ve ordered different labels from another place now. This has been disappointing for me.
Response from Petit-Fernand
Hello,

Thank you for your feedback, and we’re really sorry to hear about the issues you’ve experienced with the labels. We always strive to provide high-quality products, and it’s disappointing to learn that your labels did not meet your expectations.

Please be assured that our iron-on labels are designed to withstand washing at 30 degrees and ironing from the back. It sounds like there may have been a problem with this batch, and we’d like to make it right for you.

Could you please send us some photos of the labels and how they came off? We’ll be happy to offer a replacement or a refund based on what we find.

Thank you for giving us the chance to resolve this, and we look forward to your reply.

Best regards,
Giulia Petit-Fernand
R
Rachel S.
Rating: 1 out of 5
following a purchase from 23/09/2025
Unfortunately half of the ones I applied have come off in the wash
Response from Petit-Fernand
Hello Rachel,

Thank you for your feedback. We’re sorry to hear that some of the stickers did not hold up as expected. Please reach out to our customer service, and we would be happy to assist you.

Best regards,
Giulia Petit-Fernand Team
C
Clémence P.
Rating: 4 out of 5
following a purchase from 15/08/2025
Order received as expected. The labels are very practical.
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Ghionna V.
Rating: 1 out of 5
following a purchase from 21/09/2025
The water bottle dents at the first fall, terrible quality. Moreover, the images are not printed, but stuck on like stickers. I could have done this myself.
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Response from Petit-Fernand
Good morning Veronica,

Thank you for your feedback. We are sorry to hear that the water bottle did not meet your expectations. We are committed to continuously improving the quality of our products and your observations will be very valuable to us. If you wish, you can contact us directly to find a solution. I would also like to inform you that the customizations on our water bottles are not stickers but the bottle is placed on a machine that directly prints the color onto the object, following 3 processes: the first with white ink to neutralize the background color of the bottle, the second with the actual colors of the illustration, and the third a glossy transparent layer that seals the print.

Best regards,
Giulia from Petit-Fernand
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Myriam D.
Rating: 4 out of 5
following a purchase from 01/10/2025
fast
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Massari C.
Rating: 4 out of 5
following a purchase from 20/09/2025
Beautiful and work perfectly
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Chrystel M.
Rating: 4 out of 5
following a purchase from 30/09/2025
I received my labels super quickly and they match what I ordered. Thank you, I recommend 100% for the weekend.
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Marie B.
Rating: 4 out of 5
following a purchase from 29/09/2025
I loved being able to personalize the nursery pack labels which is super complete. I would have liked to make a matching keychain but it was impossible to match the small backpack with the toiletry bag. But we are very happy with the personalization of the backpack, snack bag, and cotton bag for dirty laundry
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Response from Petit-Fernand
Hello Marie,

Thank you very much for your review and your rating of 4/5! We are delighted to hear that you appreciated the personalization of the labels and the complete nursery pack. We understand your wish to have a matching keychain and will take your feedback into account for our future improvements. Your satisfaction is essential to us. Do not hesitate to come back to us with any other suggestions!

Best regards,
Giulia C-Monetiquette
S
Solene B.
Rating: 1 out of 5
following a purchase from 22/09/2025
First wash in the machine at 40 degrees, I found rockets in the drum despite the proper and applied setup
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Response from Petit-Fernand
Hello Solene,

Thank you for taking the time to share your experience with us. We are sorry to hear that your wash did not meet your expectations. Please be assured that your feedback is valuable to us and will help us improve our products. Do not hesitate to contact us directly for any assistance or questions.

Best regards,
Giulia C-Monetiquette
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Iuliia K.
Rating: 1 out of 5
following a purchase from 29/09/2025
The label came off after the first wash. Not recommended.
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Response from Petit-Fernand
Hello IULIIA,

Thank you for taking the time to share your experience. We are sorry to hear that the label did not meet your expectations. Your feedback is valuable and will help us improve our products. Please feel free to contact us directly to discuss your situation, we would be happy to assist you.

Best regards,
Giulia C-Monetiquette
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Marilyne L.
Rating: 4 out of 5
following a purchase from 23/09/2025
I hope this will last over time! I remember a different quality when I ordered some for my other little girl!
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Federica C.
Rating: 4 out of 5
following a purchase from 16/09/2025
Excellent products
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Aurélie C.
Rating: 4 out of 5
following a purchase from 29/09/2025
Everything went well (order + delivery) but unfortunately the labels come off in the wash.
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Scalvini M.
Rating: 1 out of 5
following a purchase from 15/09/2025
Too expensive! The water bottle leaks.
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Response from Petit-Fernand
Good morning Michela,

Thank you for your feedback. We are sorry to hear that you have encountered problems with the water bottle and we understand your concerns. We are always available to listen to our customers and improve our products. If you need further assistance, please do not hesitate to contact us.

Best regards,
Giulia Petit-Fernand
F
Fontanive S.
Rating: 2 out of 5
following a purchase from 17/09/2025
Unfortunately, the heat adhesive labels, while beautiful in print and colors, do not stick well to the garments and peel off at the corners.
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Response from Petit-Fernand
Good morning Serena,

Thank you for your feedback. We are sorry to hear that the heat adhesive labels did not meet your expectations. We invite you to contact us directly to find a solution that can improve your experience.

Best regards,
Giulia from Petit-Fernand
M
Marine D.
Rating: 3 out of 5
following a purchase from 07/09/2025
Hello, I was very satisfied with my purchase until a third of the heat-adhesive labels came off after one to two washes in the machine. I specify that I followed all the instructions to the letter. The shoe labels and the stickers are great: pretty and hold perfectly.
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Response from Petit-Fernand
Hello Marine,

Thank you for your feedback and we are delighted that you were satisfied with our shoe labels and stickers. We are sorry to hear that some of our heat-adhesive labels did not meet your expectations and we take your comments very seriously. Please do not hesitate to contact us directly so that we can find a solution together.

Giulia C-monetiquette
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Allison B.
Rating: 4 out of 5
following a purchase from 15/09/2025
Great labels, stay stuck after machine washing. The only minor issue is the slow delivery.
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Marion P.
Rating: 2 out of 5
following a purchase from 26/09/2025
Labels for objects too big. I was expecting smaller ones like my previous order.
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Response from Petit-Fernand
Hello Marion,

Thank you for taking the time to share your feedback with us. We are sorry to hear that the size of the labels does not meet your expectations. Your feedback is valuable and will help us improve our offering. Please feel free to contact us directly if you need assistance with your order.

Best regards,
Giulia C-Monetiquette
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Roberta B.
Rating: 1 out of 5
following a purchase from 15/09/2025
I ordered the mini stickers especially for my daughter's colorful pens! And they are just too big .. Order received but unfortunately not good
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Response from Petit-Fernand
Hello Roberta,

Thank you for taking the time to share your feedback with us. We are sorry to hear that the mini stickers did not meet your expectations. However, I see in the system that you ordered stickers for items with one line and not the mini stickers. Please do not hesitate to contact us directly so we can resolve the issue together.

Best regards,
Giulia Es-Ist-Meins
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Francesca M.
Rating: 4 out of 5
following a purchase from 15/09/2025
Good product
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Francesca M.
Rating: 4 out of 5
following a purchase from 15/09/2025
Order arrived as requested, unfortunately the fast delivery did not happen, in fact I was refunded.
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Charlotte R.
Rating: 4 out of 5
following a purchase from 24/09/2025
Very good!
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Sara M.
Rating: 4 out of 5
following a purchase from 10/09/2025
Very satisfied with the stickers, this is the third time I repeat. I don't give 5 stars this time because of the shipping method: having it delivered to a pickup point as the only option when it could fit in the mailbox does not convince me at all.
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Marta G.
Rating: 3 out of 5
following a purchase from 14/09/2025
I bought some stickers that I thought would be a larger size since they are medium.
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Response from Petit-Fernand
Dear Marta,

We sincerely appreciate your feedback and regret that the stickers did not meet your expectations regarding size. Your comment is very valuable to us, and we will take it into account to improve our product description. If you need further assistance, please do not hesitate to contact us.

Sincerely,
Sandra Petit-Fernand
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Angélique P.
Rating: 4 out of 5
following a purchase from 21/09/2025
We'll see over time if the labels hold up well. In the meantime, they are nice and the customization is easy
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Cavallo M.
Rating: 4 out of 5
following a purchase from 13/09/2025
Beautiful and well-readable labels.
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N’guessan G.
Rating: 1 out of 5
following a purchase from 23/09/2025
I received my labels but in the name of another person unfortunately
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Response from Petit-Fernand
Hello,

Thank you for taking the time to share your experience. We are sorry to hear that you received your labels in the name of another person.
I confirm the reshipment of your order within the next 48 hours.

We apologize for this oversight.
Sandra C-MonEtiquette
A
Alexandra Clément P.
Rating: 2 out of 5
following a purchase from 19/09/2025
2nd order of special clothing labels The 1st time very satisfied The 2nd time the labels do not hold after one wash I fear that the process has changed Very disappointed
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Response from Petit-Fernand
Hello Alexandra,
We have just replied to your second review.
Have a very nice day,
Sandra C-MonEtiquette
T
Tennes J.
Rating: 3 out of 5
following a purchase from 08/09/2025
The stickers for the pens are a bit too wide, that could be improved. I once ordered some elsewhere that were great.
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Response from Petit-Fernand
Good day, Jessica,
You have chosen single-line labels. For pens, we recommend the minis, which are more suitable. Do not hesitate to contact us in the future so that we can advise you.
We wish you a nice day,
Customer Service EsIstMeins
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Sabrina N.
Rating: 1 out of 5
following a purchase from 12/09/2025
Unfortunately, I did not receive my order, which I find very unfortunate
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Response from Petit-Fernand
Hello Sabrina,

Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that your order did not reach you. Please be assured that we are doing everything we can to resolve this issue quickly. We have sent you an email to clarify the problem.

Your satisfaction is our top priority, and we hope to provide you with a better experience in the future.

Best regards,
Your Es-Ist-Meins Team
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Lea G.
Rating: 1 out of 5
following a purchase from 22/09/2025
I bought self-adhesive labels that were supposed to withstand washing at 60°C and after washing at 30°C everything came off...
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Response from Petit-Fernand
Dear Léa, thank you very much for your message. It allows us to improve.
I just replied to your first complaint.
Have a nice day,
Sandra C-MonEtiquette
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Annah H.
Rating: 3 out of 5
following a purchase from 21/09/2025
I have been ordering for several years but this time I wanted to change a bit, the labels are not iron-on but to be stuck on the garment label whereas I need them for my sewing collections. Second point, the last letter is confused in the flower, although on the order screen it was clearly distinct, third point shipping mix-up, I received someone else's labels! Even though customer service resolved the issue, it forced me to return to the pickup point.
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Response from Petit-Fernand
Hello Annah,

Thank you for taking the time to share your feedback on C-Monetiquette. We are delighted to have you as one of our customers for several years. We apologize for the inconveniences encountered with the non-iron-on labels, the confusion regarding the last letter, as well as the shipping problem.

We invite you to send us photos via our contact page on our website.

Best regards,
Sandra from the C-MonEtiquette team
J
Josiane T.
Rating: 4 out of 5
following a purchase from 21/09/2025
Delivery times respected Good work done. Waiting for use to confirm my satisfaction.
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Merce L.
Rating: 3 out of 5
following a purchase from 07/09/2025
I paid for express shipping and it arrived as if I hadn't paid for it.
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Response from Petit-Fernand
Hello Merce,

You can contact us directly through the website with all the information.
We will help you.

Sandra from Petit-Fernand
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Lara V.
Rating: 1 out of 5
following a purchase from 11/09/2025
Despite following the instructions and ironing and resting times, all have come off between the 1st and 2nd wash.
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Response from Petit-Fernand
Good morning Lara,

I invite you to contact us directly through our website. We will help you ;)
Sandra Petit-Fernand
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Martinez I.
Rating: 4 out of 5
following a purchase from 11/09/2025
The labels are beautiful! I don't give 5 stars because the shipping was longer than expected.
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Ieva V.
Rating: 4 out of 5
following a purchase from 09/09/2025
excellent labels, shipping times to improve, really long.
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