The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I have always ordered and received everything with exceptional punctuality.But this last order I never received it. .I contacted customer service and an automated response reminded me that I could make a complaint 10 days after the order. It had been 25.I wrote a new email.customer service will send my order back. Let's hope well.
Translated reviews
Response from Petit-Fernand
Good morning Antonella, we are sorry for this shipping anomaly by the postal services. We hope you can receive the new shipment as soon as possible and remain available for any information. Good day
J
Julie Liso
Rating: 4 out of 5
Very pretty gourd, well decorated. Only downside: the cap is very difficult to open. 2 days of use and my daughter broke the cap trying to open it.
Translated reviews
I
Invité
Rating: 4 out of 5
Discounts after several orders would be welcome. Otherwise all is well
Translated reviews
F
francesca M.
Rating: 1 out of 5
Water bottle cap broke after 2 days
Translated reviews
Response from Petit-Fernand
Good morning, we have sent you a private message to resolve this unfortunate inconvenience. Good day Alessio, Petit-Fernand
I
Invité
Rating: 4 out of 5
The site is clear
Translated reviews
I
Invité
Rating: 1 out of 5
Very badly cut labels I'm very disappointed
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that you're experiencing difficulties with your labels. We have contacted you privately to find a solution to this problem. Have a nice day Alessio C-MonEtiquette
V
Victoria Rolin
Rating: 4 out of 5
I've been using these products for 2 years now and have had no problems. The self-adhesive clothing labels are very practical.
Translated reviews
A
antonella G.
Rating: 4 out of 5
top products,easy to use and very durable over time
Translated reviews
J
Jessica
Rating: 1 out of 5
They never arrived
Translated reviews
Response from Petit-Fernand
Good morning, we are sorry for this shipping anomaly by the postal service. We have sent you an email to find a solution. Good day Alessio
S
Stéphanie Legros
Rating: 4 out of 5
Beautifully presented in its little booklet. Top-quality adhesive and top-quality paper.
Translated reviews
I
Invité
Rating: 1 out of 5
Quality problems
Translated reviews
Response from Petit-Fernand
Hello Anne, we've left you a voicemail to help you. Have a nice day, Sandra C-MonEtiquette
B
bordes christian
Rating: 4 out of 5
Perfect match, fast service
Translated reviews
C
Chiara
Rating: 1 out of 5
Unfortunately, I did not receive the order
Translated reviews
Response from Petit-Fernand
Good morning Chiara, we are sorry to learn of this anomaly on the shipment. We have taken steps to send you an email to resolve the issue. Have a good day. Alessio
J
Jean louis Remy
Rating: 1 out of 5
I received tiny labels on which it was not possible to describe, so they had nothing to do with the product I was looking for.
Translated reviews
Response from Petit-Fernand
Hello, We are sorry for this misunderstanding. As you can see in our product sheet, our labels are fully customizable on the website. I have sent you an email to propose a solution. Have a nice day Alessio
I
Invité
Rating: 4 out of 5
This experience has been a great help to me because I have been able to develop my imagination with labels and this has been a great help to me.
Translated reviews
M
Marie-George Bui
Rating: 3 out of 5
Occasionally a label washes off, but if you want to resell a garment you can remove the label. Also very practical are the shoe labels, the object labels and the labels in small print I put on my son's glasses sir la branche!
Translated reviews
Response from Petit-Fernand
Hello Marie, thank you for your message. We're sorry to hear that you're having trouble with your labels. It's not normal for them to come off if the instructions have been followed correctly. https://www.c-monetiquette.fr/coller-etiquette-thermocollante-autocollante If all the instructions have been followed and the problem persists, please don't hesitate to contact us at [email protected] Very nice day Alessio
C
Christine Soares
Rating: 3 out of 5
Top labels. Bottle stopper broken but replaced immediately.
Translated reviews
Response from Petit-Fernand
Hello Christine, thank you for your comment and sorry again for the inconvenience. We remain at your disposal and wish you a nice day. Alessio
I
Invité
Rating: 4 out of 5
The speed of delivery is always appreciated. The wrong Spanish label was inserted in the leaflet instead of a label.
Translated reviews
J
Jennifer Teste
Rating: 4 out of 5
Top labels??
Translated reviews
I
Invité
Rating: 4 out of 5
Order received but with printing errors, complaint made, I quickly received new labels in line with expectations.
Translated reviews
I
Invité
Rating: 4 out of 5
The site is very easy to access. The shipment was very fast. Now to see in time if it holds well the clothes. Thank you very much
Translated reviews
Y
Yvonne
Rating: 4 out of 5
Good workmanship and fast delivery time for the labels. I think the price is a bit high for iron-on labels.
Translated reviews
Response from Petit-Fernand
Thank you for your feedback. We offer a discount based on the quantity :)
I
Invité
Rating: 1 out of 5
Hello, I've ordered several times, and I've had no problems until now. The latest self-adhesive labels that I ordered from you either peel off very badly or not at all. I'm very disappointed, especially as I'm likely to order again. Could you please make me a commercial gesture? Sincerely FASSOT stephanie
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that you're experiencing difficulties with your labels. We will contact you privately to find a solution. Have a nice day Alessio
T
Thérèse
Rating: 1 out of 5
Hello, I did not receive my order although I had chosen a delivery in chronopost with the price which goes with. I tried to contact them to understand and no answer. Even the contact form to write them does not work. The amount of my order has been deducted from my bank account but to date, no news of this order. I am very, very disappointed. Thank you very much.
Translated reviews
Response from Petit-Fernand
Hello Thérèse, We are sorry to hear that you have not yet received your order. However, we notice that it was delivered by Chronopost to a relay point. We have sent you an email to give you more details about this inconvenience. Have a nice day Alessio
J
Julia NICOLLO
Rating: 4 out of 5
Fast shipping, quality products (gourds in different sizes) and durability too (clothing labels used for years).
Translated reviews
C
Corinne.C
Rating: 4 out of 5
It was my very 1st order, everything is perfect, work and delivery respected! I recommend this company!
Translated reviews
J
jennifer
Rating: 4 out of 5
Fast and careful shipping, possibility to choose your motif, writing color
Translated reviews
C
Catherine Mazodier
Rating: 1 out of 5
I was expecting a screen-printed image
Translated reviews
Response from Petit-Fernand
Hello Catherine, We are very sorry to hear that your order did not meet your expectations. However we remind you that you can consult the characteristics of our products are well described in the product page at the time of ordering. Thank you for your understanding. Good day, Alessio C-MonEtiquette
S
Sibylle W.
Rating: 1 out of 5
My order has arrived damaged. I contacted you directly, but unfortunately there was no response.
Translated reviews
Response from Petit-Fernand
Hi Sibylle, we are sorry to hear that the labels were damaged during transportation. We would love to see the picture of the problem and would be happy to help you if you reply to the email.
W
Widy Domenech
Rating: 4 out of 5
Attentive and responsive service
Translated reviews
I
Invité
Rating: 4 out of 5
From ordering to delivery, everything went very smoothly. The item is also very easy to handle.
Translated reviews
Response from Petit-Fernand
Thank you very much for your review! We are delighted that you enjoyed everything!
M
Mamie Claire
Rating: 4 out of 5
Very happy with my order, the little Easter bags were a hit with my grandchildren. Fast delivery? Bravo
Translated reviews
N
nadine LEFEBVRE
Rating: 4 out of 5
The product itself was great, but the accents on the name and text were missing. Fast delivery
Translated reviews
F
Fabiana
Rating: 4 out of 5
All very functional, only improvement to be made is in the delivery time; in fact, the last order took more than a week to be delivered (from the date of order entry). Otherwise perfect product, as always!
Translated reviews
C
charlotte C.
Rating: 1 out of 5
Unfortunately the sticker that was attached to a label in my son's top detached and fell off in the very first wash. Really disappointing. A shame as it was very cute. I was a victim of Style over substance in this case!
Response from Petit-Fernand
We are very sorry to hear that the label peeled off. This is not suppose to happen and we obviously offer other quality. Please, see our email for more details. Apologies for the inconvenience, Stacy.
J
Jessica David
Rating: 3 out of 5
I'm always very happy with the multitude of possible combinations on the label products. I usually order for school supplies. This time I wanted to test the one for clothes. But some of them are already sorry after the first wash and end up in the drum of the washing machine. It's a shame. But I am glovally satisfied.
Translated reviews
Response from Petit-Fernand
Hello Jessica, this is not normal. We have just contacted you by email to help you with the labels in question. Have a nice day, and thank you for your trust. Alessio C-MonEtiquette
V
vanessa sidhoum
Rating: 2 out of 5
all the labels peel off the backing very badly, they stick. the transparent film on top wasn't cut correctly for the size of the labels, it's a pain to remove. and this isn't the 1st time i've ordered, previous times went well.
Translated reviews
Response from Petit-Fernand
Hello Vanessa, we have just contacted you by email to help you with the labels in question. Have a nice day, and thank you for your confidence. Alessio C-MonEtiquette
I
Invité
Rating: 1 out of 5
Ordered labels 27/3 and still not received
Response from Petit-Fernand
We are very sorry that the Royal Mail failed to deliver your order. Please, advice which solution suits you most following our email. Apologies for the inconvenience ! Stacy
C
Client
Rating: 4 out of 5
Good experience even if one of the labels on the batch ordered is not of good quality (as if the ink had run off without having time to dry). I'd still give it 4/5, as it only concerns one label out of the whole lot.
Translated reviews
E
Estella Gesbert
Rating: 3 out of 5
I'm taking off two stars because I paid for a rather expensive express delivery in 24 hours and my order arrived in 5 days. When I called to be reassured a nice lady answered, the call went well. It's true that I live in Holland but after updating my address I was told that my order would still arrive in 24h... However, my order arrived on time, i.e. the day before the christening. The self-adhesive labels are of excellent quality!
Translated reviews
Response from Petit-Fernand
Hello Estella, thank you for your comment and we apologize for the delay on the part of the postal service. We have sent you a refund of the delivery costs. Have a nice day Alessio, C-mon Etiquette
We use cookies for audience measurement and improving user experience.
English 