The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
The order arrived 15 days late. I think this is a bad service that they should consider fixing.
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Response from Petit-Fernand
We are sorry for the delivery anomaly. We hope you will be satisfied with our products. Have a nice day.
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Beatriz Santos
Rating: 1 out of 5
I have not received my order. I have informed them and have not received a reply. I am very dissatisfied
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Response from Petit-Fernand
Hi Beatriz, following our telephone conversation, I can confirm that your order has been returned :) Have a nice day, Sandra - Cmonetiquette
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Carole
Rating: 4 out of 5
Fantastic product, really easy to use and has great longevity despite a high volume of laundry! Delivery could have been faster though.
Response from Petit-Fernand
Hi Carole, thank you very much for your feedback. We are glad to hear that the labels are holding up well and that you like our products. We also work with local delivery services and rely on them. Delivery usually varies between 2 and 6 working days.
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Belén
Rating: 4 out of 5
Good product, lots of models to choose from, easy to use. I did not receive my shipment, I claimed it and they sent me another one right away. Good customer service.
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Response from Petit-Fernand
Thank you Belen :) Have a nice day, Sandra - Petit Fernand
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Céline BOUVY
Rating: 1 out of 5
I never received my order...
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Response from Petit-Fernand
Hello Céline, we are very sorry about this delivery anomaly with the postal services. Following your request 15 days ago, we can confirm that the refund has been made. Good day to you, Sandra - Cmonetiquette
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Tiphaine
Rating: 4 out of 5
Good quality labels. Delivery time longer than expected. New designs would be a plus!
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Response from Petit-Fernand
Thanks for your feedback Tiphaine . Our superb team of graphic designers are working on new illustrations :) Very nice day, Sandra - CmonEtiquette
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NATHALIE
Rating: 1 out of 5
Late delivery 1 week wait
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Response from Petit-Fernand
Hello Nathalie, we're sorry for the delay in delivery. Our orders usually arrive within 2 to 4 working days. Good day, Sandra - CmonEtiquette
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Yana T.
Rating: 3 out of 5
Great service overall, however stickers do not stick that great for that long. Also, sometimes is tricky to find some features on the website. For example, I wanted single line Max but couldn't fine the option for single line, so I got an empty space and my son's three-letters-name, not that great
Response from Petit-Fernand
Hi Yana, thank you for your review. We are sorry to hear that the labels started to peel off. This should not happen and we would like to find out more over the email. We always available to answer your questions in a case you can not find some products or require more information on our products. Kind regards, Ana
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Invité
Rating: 4 out of 5
Very pretty labels that wash off well
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Invité
Rating: 1 out of 5
24 days to receive my order... I contacted by mail, I had a return but no commercial gesture !!! The labels on the other hand are of good quality, nothing to say about that!
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Response from Petit-Fernand
Hello Océane, we are happy to read that your order has finally arrived after two shipments from us. Our apologies for the delivery anomaly. Good day, Sandra - Cmonetiquette
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Abousefian
Rating: 3 out of 5
I put only 3 stars because I did not receive the 3 of sharing sponsorship which are always waiting. I placed 2 orders in January and was not able to take advantage of the 3. We exchanged phone calls and emails. And the problem is still not solved
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Response from Petit-Fernand
Hello, I'm surprised to read your message, because the 3 sponsorship euros are automatically transferred to your customer account. To use them, just enter "3" at checkout. Have a nice day, Sandra - Cmonetiquette
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Mylene
Rating: 3 out of 5
Good product, I recommend it. On the other hand, paying for fast shipping to receive it more than a week later is average.
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Response from Petit-Fernand
Hello Mylene, thank you for your confidence :) On the other hand, I'm sorry but on your order, you've selected free standard shipping with the post office. If you have two orders in progress, including one with chronopost, we invite you to contact us by phone to better understand and help you. Good day, Sandra - CmonEtiquette
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Chantal
Rating: 1 out of 5
Hello, I have already reported this. I was very disappointed by the form of communication concerning the shipping time of your products. You announce 48 to 72 hours, but in fact it's the time it takes to prepare your parcel, not the time it takes to receive your order. Maybe I'm stupid, but unfortunately that's what I realized when I wanted to order quickly, and it created frustration and disappointment because I didn't receive the labels in time for my son's Classe De Neige and I found myself having a lot of trouble labeling all his things. That's why I wouldn't recommend you.
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Response from Petit-Fernand
Hello Chantal, I'm sorry that there was a confusion between the manufacturing time and the delivery time of the postal services. In fact, we manufacture orders within 48 hours and then the Post Office delivers within 2 to 4 working days. Good day, Sandra - CmonEtiquette
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Invité
Rating: 3 out of 5
Adhesive labels for clothes are resistant to washing,unfortunately,on the other hand,with the thermoadhesive ones I did not find very good because they almost all came off after the first or second wash.I recommend using them on light cotton to make them last a little longer.
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Response from Petit-Fernand
Good morning Chiara, I am sorry you have encountered problems with our labels. It is abnormal for them to come off if the instructions were followed correctly. I have sent you an email so that we can bring you a satisfactory solution. Have a good day. Margaret
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Rose
Rating: 1 out of 5
I am disappointed I did not receive the right labels this one are to stick with the iron (or I wanted the other )that stick without the iron very disappointed
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Response from Petit-Fernand
Hello Rose, we're sorry to read your message, but when you place an order, the labels print automatically. We'll be in touch later today to help you. Have a nice day, Sandra - Cmonetiquette
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Invité
Rating: 1 out of 5
My order never arrived.
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Response from Petit-Fernand
Good morning, I am sorry you did not receive your order. I hope the solution proposed by phone will satisfy you. We wish you a good day. Margaret
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Pascaline
Rating: 1 out of 5
I didn't receive what I ordered! Despite messages left on my voicemail and on the evaluation tool, I was never contacted again. Move on, there are more serious competitors out there!
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Response from Petit-Fernand
Hello Pascaline, We'll be in touch later today to help you. Have a nice day, Sandra - Cmonetiquette
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Invité
Rating: 4 out of 5
Awesome labels!!! Too bad about the delay in delivery.
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Jenifer
Rating: 3 out of 5
Some iron-on labels don't really hold, I have to go over them several times. And the labels could have been a bit smaller.
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Response from Petit-Fernand
Hello Jenifer! That can't be :( I'll send you a private message right away so that we can find a solution.
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Emilie
Rating: 1 out of 5
I've emailed your services 2 times because I hadn't received my order.
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Response from Petit-Fernand
Hello Emilie, we have just contacted you by email to help you with the return of the order. Please reply within the day, to help you as quickly as possible. Good day, Sandra - Cmontiquette
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Annette Tchokaklian
Rating: 2 out of 5
I WAS DISAPPOINTED WITH MY LABELS, WHICH WERE TOO SMALL. THE REPLICATION CHANGED AND I WAS MISINFORMED ABOUT THE DIMENSIONS, WHICH IS A SHAME BECAUSE I REALLY LIKED THIS SITE. WHY CHANGE THINGS WHEN IT WORKS WELL
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Response from Petit-Fernand
Hello Annette, we've tried to reach you by phone to help you better understand how we can help you. Our instructions for use have not changed. Good day, Sandra - C-monEtiquette
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tiana CLUZEAUD
Rating: 4 out of 5
I've been ordering this product for several years now and I'm very satisfied with it for my children's clothes. Adapted, easy to use, fast delivery, I am delighted and thank you to the team.
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Response from Petit-Fernand
Hello Tiana , We are delighted to read your message, and we sincerely thank you for your loyalty. We hope to get 5 stars next time ;) Sandra - CmonEtiquette
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Sophie
Rating: 4 out of 5
Good, fast
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SD
Rating: 1 out of 5
I never received the labels, and despite a message to notify the team, no response!
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Response from Petit-Fernand
Hello Stéphanie, we have just contacted you by email in order to help you with the follow-up of your order. We apologize for the delay in delivery. Have a nice day, Sandra - CmonEtiquette
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Elodie
Rating: 4 out of 5
Nice, practical labels. However, no free tracking. 2 weeks to arrive.
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Christelle
Rating: 4 out of 5
Good finish and quality labels. Holds well on both clothing and objects. I recommend
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Invité
Rating: 4 out of 5
Nice labels, fast delivery, but the stickers come off after a few washes (at 30 degrees).
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Virginie BENOIST
Rating: 4 out of 5
As ordered Too bad the labels are a little too long
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Nathalie
Rating: 4 out of 5
Good value for money
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Sadie
Rating: 1 out of 5
Still havnt received my order
Response from Petit-Fernand
Hello Sadie, this shouldn't happen :( I just send you an email to confirm you adress. As soon as you reply I'll be able to send your order again.
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Poli
Rating: 4 out of 5
It was a first, we will renew the order if necessary. Very satisfied
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Catherine Boutin
Rating: 4 out of 5
Just as I ordered and fast!
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Invité
Rating: 3 out of 5
Unfortunately, the first stickers have already fallen off during the 1st wash at 30 degrees !!!
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Response from Petit-Fernand
Good morning, we have just replied to your email and will resend the labels in the next 48 hours.
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Sebastian
Rating: 3 out of 5
Unfortunately, the shipping costs are very high, so a lunch box actually costs 28.00. The first tin lasted almost 3 years.
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Response from Petit-Fernand
Hello Sebastian, thank you for your review! We are doing our best to reduce shipping costs.
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Lucy E.
Rating: 1 out of 5
Haven't received my order, ordered over 8 days ago. Didn't receive a tracking number as stated. Needed these before my son started nursery. And on the website it said 2-3 days shipping.
Response from Petit-Fernand
Hello Lucy, sorry you didn't receive your order. It was produced as planed in 48 hours and sent to you on the 18th. I just sent you an email to make sure the adress is correct.
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Stella C.
Rating: 1 out of 5
really bad store,rude saleswoman aesthetically very ugly store,dangerous location because it is on the side of the road.
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Response from Petit-Fernand
Good morning Stella, this must be an error in that we do not have a physical store. I think your review is meant for someone else. I wish you a good day. Margaret
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Anne
Rating: 3 out of 5
Unfortunately I have to give a bad rating. I have never waited so long for an order. I have already written 2 emails. Where each time only a prefabricated automatic reply mail comes. So you can't do anything with it. We needed them so urgently by tomorrow. And then that's just extremely annoying! We are curious to see when they will finally arrive. And hope that at least the labels will do a good job.
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Response from Petit-Fernand
Hello Anne, unfortunately I can't find your order because your email address is invisible. You are welcome to reply to our email so that we can help you! It can sometimes take longer than planned between shipment and actual delivery.
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Invité
Rating: 3 out of 5
Too slow shipping
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Response from Petit-Fernand
Good morning Barbara, I am sorry you found the shipment too slow. It may be a delivery anomaly, I have sent you an email. I wish you a good day. Margaret
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Laetitia
Rating: 1 out of 5
The gourd itself is a very good product, too bad the cap is of very poor quality. I'm on my second broken cap, which I really regret because I love the container and the personalization. But I can't spend all my time buying new caps at 8 euros (an excessive price given the lack of quality) all the time, so I'm forced to change brands.
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Response from Petit-Fernand
Hello Laetitia, I have just contacted you by email to help you. Have a nice day :) Sandra - CmonEtiquette
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Irati González Barcena
Rating: 4 out of 5
This is the second time I order and as always they are beautiful and of good quality.
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Response from Petit-Fernand
Thank you for your confidence Irati :) Have a nice day, Sandra - Petit Fernand
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