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I
Rating: 4 out of 5
As described Fast delivery
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 56 835 published reviews
Summary of reviews
Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Reviews 1, 2, 3 and 4 stars
Reset filtersC
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello Chaimaa, we have just contacted you by email to help you. Have a nice day, Sandra C-MonEtiquette
L
Rating: 4 out of 5
Very good quality and beautiful rendering! Too bad there's no proofreading, I made a mistake writing the name on a label!
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I
Rating: 1 out of 5
Despite all the instructions, the labels don't stick. They peel off in the first wash. I'm extremely disappointed and annoyed. I had only positive feedback from you. Wasn't there a PB with my labels?
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Response from Petit-Fernand
Hello Isabelle, thank you for your phone call. We are sorry for this quality anomaly. In any case, do not hesitate to come back to us by email for any further information. See you soon, Sandra C-MonEtiquette
D
Rating: 3 out of 5
I can't order on a small label
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Response from Petit-Fernand
Hi Danielle, call us back later today so we can help you choose the right labels. Good day, Sandra C-MonEtiquette
I
Rating: 4 out of 5
Great labels. Delivery took over 2 weeks.
A
Rating: 3 out of 5
I have always ordered and received everything with exceptional punctuality.But this last order I never received it. .I contacted customer service and an automated response reminded me that I could make a complaint 10 days after the order. It had been 25.I wrote a new email.customer service will send my order back. Let's hope well.
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Response from Petit-Fernand
Good morning Antonella, we are sorry for this shipping anomaly by the postal services. We hope you can receive the new shipment as soon as possible and remain available for any information. Good day
J
Rating: 4 out of 5
Very pretty gourd, well decorated. Only downside: the cap is very difficult to open. 2 days of use and my daughter broke the cap trying to open it.
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I
Rating: 4 out of 5
Discounts after several orders would be welcome. Otherwise all is well
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F
Rating: 1 out of 5
Water bottle cap broke after 2 days
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Response from Petit-Fernand
Good morning, we have sent you a private message to resolve this unfortunate inconvenience. Good day Alessio, Petit-Fernand
I
Rating: 4 out of 5
The site is clear
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I
Rating: 1 out of 5
Very badly cut labels I'm very disappointed
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Response from Petit-Fernand
Hello, We're sorry to hear that you're experiencing difficulties with your labels. We have contacted you privately to find a solution to this problem. Have a nice day Alessio C-MonEtiquette
V
Rating: 4 out of 5
I've been using these products for 2 years now and have had no problems. The self-adhesive clothing labels are very practical.
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A
Rating: 4 out of 5
top products,easy to use and very durable over time
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J
Rating: 1 out of 5
They never arrived
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Response from Petit-Fernand
Good morning, we are sorry for this shipping anomaly by the postal service. We have sent you an email to find a solution. Good day Alessio
S
Rating: 4 out of 5
Beautifully presented in its little booklet. Top-quality adhesive and top-quality paper.
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I
Rating: 1 out of 5
Quality problems
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Response from Petit-Fernand
Hello Anne, we've left you a voicemail to help you. Have a nice day, Sandra C-MonEtiquette
B
Rating: 4 out of 5
Perfect match, fast service
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C
Rating: 1 out of 5
Unfortunately, I did not receive the order
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Response from Petit-Fernand
Good morning Chiara, we are sorry to learn of this anomaly on the shipment. We have taken steps to send you an email to resolve the issue. Have a good day. Alessio
J
Rating: 1 out of 5
I received tiny labels on which it was not possible to describe, so they had nothing to do with the product I was looking for.
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Response from Petit-Fernand
Hello, We are sorry for this misunderstanding. As you can see in our product sheet, our labels are fully customizable on the website. I have sent you an email to propose a solution. Have a nice day Alessio
I
Rating: 4 out of 5
This experience has been a great help to me because I have been able to develop my imagination with labels and this has been a great help to me.
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M
Rating: 3 out of 5
Occasionally a label washes off, but if you want to resell a garment you can remove the label. Also very practical are the shoe labels, the object labels and the labels in small print I put on my son's glasses sir la branche!
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Response from Petit-Fernand
Hello Marie, thank you for your message. We're sorry to hear that you're having trouble with your labels. It's not normal for them to come off if the instructions have been followed correctly. https://www.c-monetiquette.fr/coller-etiquette-thermocollante-autocollante If all the instructions have been followed and the problem persists, please don't hesitate to contact us at [email protected] Very nice day Alessio
C
Rating: 3 out of 5
Top labels. Bottle stopper broken but replaced immediately.
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Response from Petit-Fernand
Hello Christine, thank you for your comment and sorry again for the inconvenience. We remain at your disposal and wish you a nice day. Alessio
I
Rating: 4 out of 5
The speed of delivery is always appreciated. The wrong Spanish label was inserted in the leaflet instead of a label.
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J
Rating: 4 out of 5
Top labels??
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I
Rating: 4 out of 5
Order received but with printing errors, complaint made, I quickly received new labels in line with expectations.
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I
Rating: 4 out of 5
The site is very easy to access. The shipment was very fast. Now to see in time if it holds well the clothes. Thank you very much
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Y
Rating: 4 out of 5
Good workmanship and fast delivery time for the labels. I think the price is a bit high for iron-on labels.
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Response from Petit-Fernand
Thank you for your feedback. We offer a discount based on the quantity :)
I
Rating: 1 out of 5
Hello, I've ordered several times, and I've had no problems until now. The latest self-adhesive labels that I ordered from you either peel off very badly or not at all. I'm very disappointed, especially as I'm likely to order again. Could you please make me a commercial gesture? Sincerely FASSOT stephanie
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Response from Petit-Fernand
Hello, We're sorry to hear that you're experiencing difficulties with your labels. We will contact you privately to find a solution. Have a nice day Alessio
T
Rating: 1 out of 5
Hello, I did not receive my order although I had chosen a delivery in chronopost with the price which goes with. I tried to contact them to understand and no answer. Even the contact form to write them does not work. The amount of my order has been deducted from my bank account but to date, no news of this order. I am very, very disappointed. Thank you very much.
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Response from Petit-Fernand
Hello Thérèse, We are sorry to hear that you have not yet received your order. However, we notice that it was delivered by Chronopost to a relay point. We have sent you an email to give you more details about this inconvenience. Have a nice day Alessio
J
Rating: 4 out of 5
Fast shipping, quality products (gourds in different sizes) and durability too (clothing labels used for years).
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C
Rating: 4 out of 5
It was my very 1st order, everything is perfect, work and delivery respected! I recommend this company!
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J
Rating: 4 out of 5
Fast and careful shipping, possibility to choose your motif, writing color
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C
Rating: 1 out of 5
I was expecting a screen-printed image
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Response from Petit-Fernand
Hello Catherine, We are very sorry to hear that your order did not meet your expectations. However we remind you that you can consult the characteristics of our products are well described in the product page at the time of ordering. Thank you for your understanding. Good day, Alessio C-MonEtiquette
S
Rating: 1 out of 5
My order has arrived damaged. I contacted you directly, but unfortunately there was no response.
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Response from Petit-Fernand
Hi Sibylle, we are sorry to hear that the labels were damaged during transportation. We would love to see the picture of the problem and would be happy to help you if you reply to the email.
W
Rating: 4 out of 5
Attentive and responsive service
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I
Rating: 4 out of 5
From ordering to delivery, everything went very smoothly. The item is also very easy to handle.
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Response from Petit-Fernand
Thank you very much for your review! We are delighted that you enjoyed everything!
M
Rating: 4 out of 5
Very happy with my order, the little Easter bags were a hit with my grandchildren. Fast delivery? Bravo
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N
Rating: 4 out of 5
The product itself was great, but the accents on the name and text were missing. Fast delivery
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F
Rating: 4 out of 5
All very functional, only improvement to be made is in the delivery time; in fact, the last order took more than a week to be delivered (from the date of order entry). Otherwise perfect product, as always!
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