The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
product arrived soaking wet and when dried out sticky had obviously stopped being sticky so not too impressed. ordered b4 and no issues but not good post wise x
Response from Petit-Fernand
Hi Laura, we are sorry to hear about the Royal Mail delivery services. Obviously, we didn't send the labels soaking wet and we could not influence the postal services or see the state of your letterbox. However, we are happy to resend the labels again on our cost. You can also contact our customer service in the future if you have any concerns. Kind regards, Ana from Petit-Fernand
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Valeria L.
Rating: 3 out of 5
I would have asked for adhesive cloth labels to put on fabrics Instead I got everything in paper Please explain Thank you Valeria Lauro
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Response from Petit-Fernand
Good morning Valeria, we have sent you an email so that we can bring you all the help you need. We wish you a good day. Margaret
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NoName
Rating: 3 out of 5
Unfortunately not convincing in terms of quality.
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Response from Petit-Fernand
We are sorry to hear that there is something wrong with the window stickers. Can you please provide us with more details by replying to our email. Ana from Esistmeins
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Dorset M.
Rating: 2 out of 5
Delivery took a very long time. Product is not double-sided, which means that the window stickers can only be seen indoors. Very disappointed. Just look like white splodges from the other side.
Response from Petit-Fernand
Many thanks for taking your time to write us a review. We are sorry to hear that you have expected something else. We do advice that the labels are repositioned but not double sided. Regarding the delivery time, it took all together 8 working days due to the strikes on the post and busy Christmas period. Usually, it is in a frame of 2-6 working days. Kind regards, Ana from Petit-Fernand.
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Louarn Alicia
Rating: 3 out of 5
Fast, careful delivery, the labels are very pretty. The big problem: they come off in the first wash, which took place a week after ironing.
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Response from Petit-Fernand
Hello Alicia, we have just contacted you by email to help you with the labels in question. Have a lovely day, Sandra - CmonEtiquette
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bordes christian
Rating: 4 out of 5
fast service,easy to use,RAS,I would definitely recommend
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BM
Rating: 4 out of 5
Very nice idea to have tags to help the Wise Men wrap. I wish they were twice as big even if they fit less and had more shine, but happy with the purchase. They could speed up the shipping a little more and it would be perfect.
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Response from Petit-Fernand
Hi Beatriz, thanks for sharing your opinion :) Have a nice day, Sandra - Petit Fernand
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Jennifer Verhulst
Rating: 1 out of 5
Labels to put on the window that weren't even pre-cut - I didn't know what to do with them!
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Response from Petit-Fernand
Hi Jennifer, we'll be in touch later today to help you out. Have a lovely day and happy holidays , Sandra - C-MonEtiquette
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Chrislaine
Rating: 4 out of 5
Fast, on-time delivery. Very satisfied with the rendering of the stickers. I had to pay customs fees when the package arrived.
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Maud
Rating: 3 out of 5
I ordered yellow labels with white writing. On the web, it looked good but in reality you can't read anything ! I would have appreciated if the quality department or another Petit Fernand had warned me of the poor visibility before receiving the labels at home.
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Response from Petit-Fernand
Hello Maud, we will contact you during the day to help you with your order. Have a nice day and happy holidays, Sandra - Petit Fernand
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Silvia C.
Rating: 4 out of 5
I have been using your online site to create adhesive labels for nursery clothing. Congratulations on the variety! Seen in person they are even more beautiful! Only note:faster shipping
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Nathalie JACQUES
Rating: 3 out of 5
does not wash well, even at 40°.
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Response from Petit-Fernand
Hello Nathalie, we'll be in touch later today to help you. Have a nice day, Sandra- C-MonEtiquette
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B.RBC
Rating: 3 out of 5
The delivery time announced was not respected. The labels I needed for my son's camp arrived 1 day after his departure. No e-mail was sent to inform me of the delay, which could have enabled me to cancel the order, which was becoming unnecessary. I had to contact customer service and hope to receive the parcel in time, but it was in vain....
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Response from Petit-Fernand
Hi Barbara, we'll be in touch later today to help you with the follow-up. Have a nice day, Sandra- C-MonEtiquette
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Gloria Maria Garcia Valverde
Rating: 2 out of 5
Labels do not stick to different materials/utensils properly
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Response from Petit-Fernand
Hi Gloria, we are sorry to hear that you are having difficulties with the labels. We will contact you during the day to help you. Hello, Sandra - Petit Fernand
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Laetitia Thouvenin
Rating: 4 out of 5
I ordered some Christmas mugs for my children and dogs, and I'm very happy with them. The only small problem is that one of the mugs is missing part of the design, but I have no regrets. A personalized mug was a hit and has been used every day since.
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Response from Petit-Fernand
Hello Laetitia, we are sorry to read that our product does not meet your expectations. We'll be in touch later today to help you. Have a nice day, Sandra - C-MonEtiquette
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la.
Rating: 4 out of 5
Good experience, nice labels, fast shipping. However, I sponsored a friend who placed an order and received it more than a week ago and the amount of 3, for sponsoring, is still pending. I don't understand why.
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Response from Petit-Fernand
Hello Adeline, we invite you to contact us by phone to help you, as sponsorship is automatic. Have a nice day, Sandra - C-MonEtiquette
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Tania
Rating: 1 out of 5
Hello, I'm still waiting for my delivery!
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Response from Petit-Fernand
Hi Tania, unfortunately we don't deliver to New Caledonia :( I have to cancel your order. The refund will be effective within a few days. I have just sent you an email to confirm this. Good day to you, Mathilde
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Valentin C.
Rating: 4 out of 5
Seriosity and quality
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Sonia
Rating: 1 out of 5
The Christmas labels wouldn't come off the backing, so they tore. The decorations to stick on the windows are not as shown in the photos, some labels are missing. Very disappointed with my order
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Response from Petit-Fernand
Hello Sonia, we're extremely sorry that the quality of the stickers we received did not live up to your expectations. I've just sent you an e-mail to try and find a solution with you. We can also discuss this over the phone. Good day to you, Mathilde
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DAMARIS
Rating: 4 out of 5
The product is very cool but it took me a long time to receive it.
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Response from Petit-Fernand
Good morning Damaris, thank you for sharing your opinion with us. I'm sorry it took a while to arrive. I hope that next time the delivery will be faster :) Have a nice day, Sandra - Petit Fernand
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Gimena Gómez Curti
Rating: 4 out of 5
Very good price and product quality
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Response from Petit-Fernand
Hi Gimena, thanks for sharing your opinion :) Good morning, Sandra - Petit Fernand
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Laura
Rating: 4 out of 5
Incomplete shipment, I contacted the SAV never had a return Finally following my comment I had the service SAV which offered me a refund which was made directly! Thank you so much!
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Response from Petit-Fernand
Hello Laura, we're sorry we haven't received a message from you regarding your order tracking. We have just contacted you by email in order to help you as soon as possible. Have a nice day, Sandra , Equipe C-monetiquette
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client
Rating: 1 out of 5
Stoppers too fragile, already 4 broken in a few months of use. I regret buying these bottles.
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Response from Petit-Fernand
Hello Alfonso, we have just sent you an email so that we can help you. Happy holidays to you, and thank you for your trust, Sandra , Equipe C-monetiquette
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Nadège Bourdet
Rating: 4 out of 5
Very well done as usual!!!!!
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DAVID BECARD
Rating: 1 out of 5
Product already purchased and very satisfied the first time but on my last order the labels do not stick to the clothes
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Response from Petit-Fernand
Hello David, we're sorry about this quality anomaly with the labels. We'll be in touch later today to help you find a solution. Have a nice day, Sandra , Team C-monetiquette
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CP
Rating: 1 out of 5
I placed an order in October which never arrived. I wrote to the after-sales service who explained to me that they had delivery delays. After more than 2 months I asked for a refund, but have received no reply.
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Response from Petit-Fernand
Hello , We are sorry to read your message, as we respond within 24 hours to all requests. We invite you to contact us by phone : 05 19 88 01 72 Very nice day to you Sandra , Equipe C-monetiquette
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Anna P.
Rating: 4 out of 5
Very nice items. Cotton could be heavier.
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Cova
Rating: 4 out of 5
I love the labels and am super happy with the result. I would have liked each child's name to have come on its own cardboard, but otherwise great.
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Response from Petit-Fernand
Thank you very much for sharing your opinion Cova. For ecological reasons, we ship in a single package. If you need to separate next time, do not hesitate to contact us to separate it. Have a nice day and happy holidays. Sandra - Petit Fernand
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Turtle
Rating: 4 out of 5
Order arrived rather quickly, counting custom manufacturing. Really beautiful and eye catching products. I got the preschool label set and the wooden one to hang on my backpack....beautiful all of them! Plus nice giveaways!!!
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Monica Fernández
Rating: 4 out of 5
As always, the window stickers are unbeatable! They stick and peel off super well and have an unbeatable print. The only downside is that I thought they were transparent, so that you could see the drawing on both sides. But they look beautiful anyway.
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Response from Petit-Fernand
Thank you Monica :) Sandra- Petit Fernand
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Invité
Rating: 2 out of 5
The order never arrived at my home address, so I made a complaint. The second shipment never arrived either (despite checking my delivery address). I'll have to make another claim for the same order. Quite disappointed, although I'd had good reviews.
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Response from Petit-Fernand
Hello Angélique, an email has been sent to you to help you. It is abnormal that the order did not reach you. Standard delivery is made by La Poste. Have a nice day Sandra, C-monetiquette team
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Valentine
Rating: 4 out of 5
The items I ordered are really very pretty. Despite a clerical error at the outset, it was sorted out by return without a hitch.
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Mélissa B.
Rating: 4 out of 5
Always beautiful design. Received it so quickly. Second time I've ordered. A little disappointed with the colour of the writing I've chosen but my fault not theirs ;) Overall I would strongly recommend
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Sonia MECHRI
Rating: 1 out of 5
Very disappointed, I placed an order for a 48 hour delivery, I'm a week and a day down the line and I still haven't received anything. I call and they tell me it's impossible to get a refund. I will never order from this site again.
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Response from Petit-Fernand
Hi Sonia, we're sorry, but it takes 48 hours to manufacture and then 2 to 4 days to deliver. We hope your order will arrive soon. Good day, Sandra , Equipe C-monetiquette
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Giulia C.
Rating: 4 out of 5
Nice label customization, easy to use, fast shipping
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Leticia de Cendra
Rating: 4 out of 5
All good except that it takes a little while to arrive.
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Response from Petit-Fernand
Hi Leticia, thank you for trusting us :) Hopefully your next order will be delivered faster.
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Valeria R.
Rating: 4 out of 5
The water bottle has a wonderful thermal seal, both in summer and winter (also tested on another purchased in the summer), the cap on the other hand is weak, not so much because of the seal, but because it dents easily.
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Claudia
Rating: 4 out of 5
On-time delivery and quality products. Wonderful personalized Christmas bags.
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SBK
Rating: 1 out of 5
My order never arrived
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Response from Petit-Fernand
We are sorry that the order never arrived. Can you please confirm your address via the email and we can resend at our cost.
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Marine Burel
Rating: 1 out of 5
Extremely disappointed All my labels came off in one or two washes I did what was necessary Admittedly the personalized side is very cute but for me that's it In my day we used to go to haberdashery and now we couldn't remove them In the end I had no use for this product
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Response from Petit-Fernand
Hello Marine, we are sorry to read your message, and we invite you to contact us by email in order to help you. A photo or two and your order number will help us resolve your quality issue as quickly as possible. Here's our email address: [email protected] Sandra , Equipe C-monetiquette
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