Customer reviews of Petit-Fernand

I haven't received anything... this is my 2nd order without delivery!

Superb customer service

Fast delivery. Good quality.

Super happy with the order! Very good quality and multiple choice of models. Delivery took a little while, but it was worth it.

I never received the labels, after several complaints I was told to send them by registered mail, but nothing happened.

I like the large selection and the ease of use. Unfortunately, some stickers quickly disintegrated into their layers. Overall, it fits.

I am happy with the stickers but they took a long time to arrive.

My order placed on the 13th of November has still not arrived!

The labels don't just stick to the clothes, you have to iron them with an iron for a few seconds. Sometimes the clothes burn because the iron sticks to them. If I had known this beforehand, I would never have ordered these labels. Contacting customer service didn't help either, as they explain how to iron the labels onto the clothes. Very helpful ?? P.S. I have already contacted customer service and they only explain how to put the labels on the clothes, as you do in your reply, but don't offer any other labels to stick on.

Good quality product, but it took forever to arrive. It was ordinary mail, but still...

I've made 2 complaints by e-mail and I still haven't had a reply for 2 weeks! No communication and yet it's important to satisfy customers, my products don't conform and have manufacturing defects and it's total silence!

Everything perfect, arrived in a few days in the mailbox. The stickers are holding up very well despite washing.

Unfortunately, the thermoadhesive labels start to peel off already after the first wash slightly, while the adhesive labels are too big x enter to be attached on all the inner labels

Of the 5 packs ordered, 1 is unusable because the images don't peel off. The numbers on the stickers are missing on some stickers, and on others they're so crooked that I had trouble knowing which number went with which image. What's more, you have to search for the assembly instructions with a QR code, and once you're on the site, there are only product titles without images, and the titles aren't written on the packs. It's a bit tricky to find out which one matches

We were able to choose from very nice backgrounds, fonts and designs. On-time delivery. All satisfied!!!

I ordered the labels to stick on the windows. It's a shame there wasn't an explanation on paper, as it would have made assembly much easier.

My order never arrived

The quality of the labels has gone down. I have been using them for years and in this latest batch they have changed. They are no longer integrated with the fabric and are stiff, so that they are uncomfortable when in contact with the skin.

I purchased clothing stickers in 2018 from Petit-Fernand and returned to them because the quality and durability are superb.

Express delivery is totally misleading and in my eyes a cheek. 9.90 for getting the package faster. But in the small print it says express delivery (within 48 hours) only from the time the package was sent. So 10 euros paid for nothing.

It is already the third time that I order on this site ,everything beautiful but some label does not come off well and in the end I have to throw it away

Poor quality stickers. Didn't peel off well. I'm disgusted at the price!

I ordered the crèche pack for my son's first day of school! The service was very fast and of high quality, although I would have put more labels on the clothes and a little less on the objects, as I don't think they're useful yet. The only small drawback was that I had to iron the iron-on labels several times, and after the first wash I had to iron them again to fix them properly, as some of the ends could come off. But otherwise I highly recommend them and I'll be ordering again in the future!

It was fast and efficient, both in terms of online ordering and delivery. The product is of good quality.

Very nice product. Good quality, reasonably priced.

I gave it 4 stars because of the labels peeling off.

Nice label, reasonable price, to be seen after several washes.

Great, I'm glad

Unfortunately the order didn't arrive, I was asked to wait a little longer, but nothing arrived anyway. My order was then sent again and fortunately it arrived The first time I washed it, a sticker unfortunately came off

Hello, I'm used to ordering labels from you and I've just noticed that they don't hold up as well on this latest order. Barely 2 or 3 passes through the machines and they come off. On the other hand, my 1st order was of exceptional quality. A bit of a shame

More than 20 days from order to receipt at home. It had not happened before but I had to claim it twice.

Labels are really okay, but I waited 14 days for them to arrive in this day and age!!!!

I have not received my order yet.

My order arrived incomplete. I then contacted them twice via the contact form with no result. Then I left a message on the machine, no response. Then I contacted them again by e-mail. And still tried my luck again by phone the next day. At the same time, I finally received an answer by e-mail. We then clarified the problem over the phone. 6 days later, the rest was finally in my letterbox. I wouldn't order from them again, it was just too much effort!

Disappointed because the stoppers on the children's bottle leak...

First and last time with this company: The ordering interface is quite intuitive and nice. But then everything went wrong! The order never arrived and you're asked to wait and wait. For a letter that was supposed to arrive in a day (supposedly priority rate), you were asked to wait 2 weeks (lol, face file...) horrible customer service by phone and cgu...apart from a "I can't help it, it's not our fault...no refund possible until the 10 working days have passed, ah yes I understand...sorry" In short, the refund works...fortunately...between 7 and 10 days...but site to flee from. Order shipped November 3...she must not want to come back from the North Pole! Yours Santa! Ps: thank you for your reply, incredible customer service, we understood that the order had been misplaced! The problem is your reactivity and your way of getting sidetracked... "oh the order is lost, we don't care...and we leave you in the lurch!!!! Hey have a nice day too!

The shipment was very well made and met our expectations. We were aware in advance that the post from France would take a little longer. We will definitely recommend the store to others.

Order has not arrived

Round stickers were bigger than expected and too big for most labels. Great quality and service

Customer claim made and no returns. Label size was wrong.