The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I am so sorry but since I placed an order on October 29 specifying the address well but I did not receive anything then viewing the order message it does not say the address but only the country the recipient and the house number. Is it not right to pay in advance without receiving the requested material ??
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Response from Petit-Fernand
Good morning, I am sorry you did not receive your order. If the address is not complete, the postal services cannot deliver it. We have replied to you privately by bringing you a satisfactory solution. Have a good day.
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Edouard Ch
Rating: 1 out of 5
Order arrived 24h too late
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Response from Petit-Fernand
We are sorry for the delay of your order, and we wish you a good day. Sandra , C-monetiquette Team
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Susana Romero Saez
Rating: 4 out of 5
Promptness and good communication with the supplier
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Response from Petit-Fernand
Thank you very much for trusting us Susana. Regards
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Marta
Rating: 3 out of 5
The labels are ideal and arrive quickly and well, but the iron-on ones, the truth is that they peeled off after a few washes.
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Response from Petit-Fernand
Hi Marta, we have contacted you by email so we can help you. Good morning, Sandra , Petit Fernand Team
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Alba
Rating: 1 out of 5
I thought the idea of the Avatar bag for children who can't read was a very good one, but there is not one for girls with short hair or without hair (there are bad boys who would like to look like that).
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Response from Petit-Fernand
Hello Alba, Thank you for the recommendation. We will forward your message to our graphic designers to be able to realize it. Good morning, Sandra , Petit Fernand Team
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Sam
Rating: 1 out of 5
I ordered labels on 12/10 and never received them despite my reminders. Please refund my money.
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Response from Petit-Fernand
Hello Samiha, we apologize for this delivery anomaly. We have sent you an email and of course the refund has been made. Good day to you, Sandra , Team C-monetiquette
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Raquel Rodríguez
Rating: 1 out of 5
I ordered the stickers on Wednesday 26, two and a half weeks later they arrived, a little late, but not very important, once they arrived it turns out that the thermal stickers come wrong, it should be noted that they were the most lacking, so I had to send an urgent mail to see what could be done, they told me they would send them back, a week and a half later and I'm still waiting I do not know if I will order again through petit fernand. It's a shame because I had high expectations with this site.
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Response from Petit-Fernand
Good morning Raquel, we apologize for the delay in delivery of your order. It is about to arrive, do not worry. We have sent you an email so that you can track your order. If you need anything, please contact us by phone. Good day, Sandra , Petit Fernand Team
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bordes christian
Rating: 4 out of 5
easy to use, fast service, would definitely recommend
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Margherita B.
Rating: 1 out of 5
I still haven't received what I ordered. It has been almost a month. I would like to get a refund of my money. I have contacted customer service several times but they do not respond. I wrote emails that went unanswered. Very bad experience. I would like someone to contact me.
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Response from Petit-Fernand
Good morning, I am so sorry and apologize if Customer Service did not bring a solution to you quickly. I can confirm that we have processed your request. I wish you a good day.
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White Marie-hélène
Rating: 4 out of 5
I received my order in a very short time and everything was perfect! no surprises! Thank you very much
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Ilaria Rocca Hilary Rock
Rating: 4 out of 5
The pressure sensitive labels are great and good quality. This is the third time I have purchased. I am happy with my purchase, but this time the colors are darker than I thought.
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Response from Petit-Fernand
Thanks for sharing your opinion llaria :) Have a nice day, Sandra - Petit Fernand
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Kadi
Rating: 4 out of 5
Ordered on October 24 and never arrived. After trying to contact customer service for two weeks, they managed to find a solution I've just received the labels, they're beautiful, exactly as I wanted them. I hope they'll be as strong as the ones I ordered 2 years ago?
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Response from Petit-Fernand
We're sorry you didn't receive your order? Have you contacted our Customer Service? I've just sent you an e-mail to solve the problem.
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Tina S.
Rating: 4 out of 5
Beautiful and varied products and fast delivery service.
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Francesca R.
Rating: 1 out of 5
The order has not arrived; it has been 20 days. Customer service has not responded. Too bad, previous orders (about two years ago) had gone well.
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Response from Petit-Fernand
Good morning, sorry you did not receive your order. We have responded to you privately via email. Have a nice day
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Mrs P.
Rating: 1 out of 5
I brought something as an option that you cannot see, pink with white writing. It should not be an option to choose as you physically cannot see it.
Response from Petit-Fernand
Dear Mrs. P Wood, we are sorry to hear that you are not satisfied with your order. We can offer you to choose another design. Please, see more details over the email.
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Anna L.
Rating: 1 out of 5
They all came off, and I mean all plus had.problems even sticking with iron. TOTALLY DISAPPOINTED
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Response from Petit-Fernand
Good morning, thank you for your time on the phone. Bringing support and satisfactory solutions to our customers is very important to us. Have a good day
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Simone Marrocchella
Rating: 1 out of 5
The parcel arrived all torn up and I took photos which I sent by e-mail. To date no one has replied. This was my second order but it will be my last.
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Response from Petit-Fernand
Hello, unfortunately we did not reply correctly to your request. I've just sent you an email to solve the problem (return or refund) Sandra , Equipe C-monetiquette
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Laurence K.
Rating: 1 out of 5
I still haven't received my order and I still haven't received a reply to my e-mails!
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Response from Petit-Fernand
Hello, we're sorry the delivery didn't work out. I have just requested that your order be returned. Sandra , C-monetiquette Team
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Laura Crpz
Rating: 1 out of 5
The green color I ordered for the labels doesn't look at all like the one that appeared on my screen when I ordered. So I'm disappointed, I wasn't expecting such a dark green.
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Response from Petit-Fernand
Hello, can you send us some photos so that we can see the problem? You can simply reply to my e-mail just now. Good day to you, Sandra , C-monetiquette Team
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sabrina
Rating: 4 out of 5
I bought personalized clothing labels that arrived in a quick time. They are very cute. My babies also really liked the personalized water bottles. The caps on the water bottles broke after a short time and I had to replace them twice already. Otherwise great products
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Laura Jauffret
Rating: 1 out of 5
You're sorry to read my message!! but I see that you're not sorry to rip people off!!! You take the trouble to reply to people's negative reviews on the internet! but not the possible trouble to look where my order is! or at least to refund me for it! Which has now been ordered since October 8! Your telephone service is strangely always busy! Please don't take buyers for fools! Say instead that you're not a reliable site! Who doesn't care if the consumers who order have received their goods! After all, you've already collected the money! I'm sorry to see that fraudulent sites like yours still exist! ????
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Response from Petit-Fernand
Hello, I can't find any orders with your first and last names as shown here. Please call us on 05 19 88 01 72 Sandra , Equipe C-monetiquette
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Mag Cntn
Rating: 1 out of 5
Order processed very quickly, sent the same day by priority mail according to the site. D+11 I still haven't received anything and when I report it, I'm told to wait again! As a reminder, delivery time for priority mail = 1 working day. So I don't mind that there were public holidays, but still. Too bad for me it was urgent. So I don't recommend it. Already called and emailed 4 times, no reply to my request for a refund, so please avoid messages of convenience! I repeat, company far from professional and rigorous in customer service! Flee!
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Response from Petit-Fernand
Hello, we can indeed return your order after a certain period of time (10 days). Most of the time, the envelopes arrive before this time, but sometimes it can take longer. However, if you haven't received your order, we can send it back to you without any problem. Just send us an e-mail or call us back. Sandra , C-monetiquette Team
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Sophie P.
Rating: 1 out of 5
Delivery and presentation was fantastic however the iron on labels are absolutely terrible and a complete waste of money. The majority peeled off almost immediately so I tried reapplying to the labels rather than the fabric of the clothes. Even these are now peeling off after two months. Avoid!
Response from Petit-Fernand
Dear Sophie, we are very sorry to hear about this! The iron-on labels should be permanent and hold for years. Please, see our email with more details and a solution to offer.
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Nana Eve
Rating: 2 out of 5
The iron-on labels came off after a few washes. I did follow the instructions... The self-adhesive clothing labels also came off. I'm very disappointed and have to start all over again labelling clothes for school. Only the labels for objects are valid.
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Response from Petit-Fernand
Hello, have you contacted our Customer Service? We can help you. Sandra , C-monetiquette Team
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Jordi Muniesa
Rating: 3 out of 5
Delivery was fast and the product were of good quality. Only problem was communicating with the customers representative
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Response from Petit-Fernand
We're happy to hear that you are happy with our products. I couldn't find any communication between our customer service and you with the name that I see here, but don't hesitate to write us an email via our contact form on our website to explain what was the problem.
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Margherita B.
Rating: 1 out of 5
The order is listed as shipped on October 27 and still has not arrived. I wrote to request clarification but only received an automated reply e-mail.
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Response from Petit-Fernand
Good morning, I am sorry you have not yet received your order. We have sent you an email so that we can bring you a satisfactory solution. Have a good day
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Emili
Rating: 3 out of 5
The labels are fine, but in my case they are too long and I have to cut them, as they cannot be cut to a shorter size. The quality seems fine to me, they look good on my products, and they stick in a few seconds with the iron. What I liked the least is that they took a long time to arrive.
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Response from Petit-Fernand
We regret that the delivery time is unusually long. Your order was produced within 48 hours. Mathilde , Petit Fernand Team
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Jessica Hoffmann
Rating: 1 out of 5
I did not receive what I ordered (a cap for a can).
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Response from Petit-Fernand
Hello, the carrier indicates that the package has been delivered. Have you tried to contact us? Anyway, I've just sent you an e-mail to solve the problem. Sandra , C-monetiquette Team
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Pablo B.
Rating: 3 out of 5
I placed an order on 20.10.2022. On 21.10.2022, I received an email that my order had been sent. But it has not arrived. On 28/10/2022 I sent an email complaining and received no reply. Then on 10/31/2022 I called them. They were very helpful when I called them. They created a new order again. And on 11/9/2022 I finally received the order. The quality of the labels is very good, and the designs are nice, but too much delay for me. They should change the delivery service.
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Response from Petit-Fernand
Hello Pablo, Thank you very much for your order and your review! We are sorry that the post office has lost your labels initially. We are doing everything we can to make the delivery more sufficient and will look for a new partner!
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Invité
Rating: 1 out of 5
I never received my order and never got my money back.
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Response from Petit-Fernand
We're sorry the delivery didn't work out :( I've just emailed you to solve your problem. Sandra , C-monetiquette Team
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Raphaelle De lisle
Rating: 1 out of 5
I never received my order. I wrote to customer service and never got a reply.
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Response from Petit-Fernand
Hello, we replied on October 30. I have just sent you an email to solve your problem. Sandra , C-monetiquette Team
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Alexandra
Rating: 4 out of 5
Super glue, beautiful designs ?? fast processing, everything worked great, keep it up! One point less because I haven't fully tested them yet and they haven't been through the washing machine yet!
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Response from Petit-Fernand
Hello Alexandra. Thank you for your order. Our labels are machine washable up to 60°C and suitable for tumble drying. If you have any problems, please contact customer service. It's my team
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Juju
Rating: 1 out of 5
Ordered a month ago, never received! Customer service answers me with automatic messages but no real answer and they don't want to refund me.
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Response from Petit-Fernand
Hello, unfortunately I don't see your order number here. Can you answer our messages by e-mail? That way I can help you (return the order or give you a refund) Sandra , Equipe C-monetiquette
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Denisa M.
Rating: 4 out of 5
The stickers adhere well and the selection is very large. I have ordered twice for my daughter. One star less for the fact that they advertise that the stickers will arrive within 48 hours, we waited at least a week each time.
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Response from Petit-Fernand
Hello Denisa, Thank you for your review! We are glad that you liked our products. We offer production within 48 hours and delivery is 2-6 business days, so you cale order as promised! Team Esistmeins
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Maryna S.
Rating: 4 out of 5
Long delivery. Nevertheless, I am satisfied
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Response from Petit-Fernand
Dear Maryna, thank you very much for your review! We hope that the delivery will be faster next time! EsIstMeins Team
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María Teresa Gomar Climent
Rating: 3 out of 5
THE FONT SIZE COULD BE LARGER. IF YOU OVERDO IT A LITTLE WITH THE IRON, THE LABEL WILL BREAK DOWN. AT LEAST MY ENVELOPE WITH LABELS DID NOT HAVE THE PAPER THAT THE INSTRUCTIONS PUT ON IT. ANYWAY, IT IS A QUICK AND USEFUL IDENTIFICATION, ESPECIALLY IF IT CAN WITHSTAND WASHING, WHICH TIME WILL TELL.
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Response from Petit-Fernand
Hello and sorry if the instructions were not clear to you. There is usually a QR code on the envelope that allows you to access the instructions. There are only self-adhesive labels on your order, so there is no need to use the iron on. Mathilde , Petit Fernand Team
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Nghia Tran
Rating: 1 out of 5
Ordered 09.07.2022, never received. Wrote to customer service with no response. Finally I called and customer service made a new order. This one didn't arrive either. After several attempts by mail and phone without response I gave up. Now, 4 months later, I've asked for my money back. At least it worked.
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Response from Petit-Fernand
Hello, we're sorry the delivery didn't work twice :( Alessio , Team C-monetiquette
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Katia P.
Rating: 2 out of 5
Labels not arrived, good on the customer care who made me send them back but I still remain in trouble having to wait again. Basically two months to get labels that I need every day for the nest. You should make standard shipments faster, 10 days not even riding a horse and carriage.
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Response from Petit-Fernand
Good morning Katia, we apologize for this delay on the part of the postal service. I can confirm that the postponed order should be in the home stretch. We remain at your disposal and wish you a good day Alessio
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Elena
Rating: 4 out of 5
Beautiful labels that you design to your liking (background color, typography and name color, drawing). It facilitates the recognition of the label faster. I still need to check how it holds up to machine washing.
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Response from Petit-Fernand
Hi Elena, thanks for sharing your opinion :) Have a nice day, Sandra - Petit Fernand
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CDoor
Rating: 1 out of 5
Order still hasn't shown up and it's been over a month. Emailed their support a number of times and heard nothing.
Response from Petit-Fernand
Really sorry to read you didn't receive your order yet. We did answer your request on the 11th october. I just processed the refund.
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