Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 52 905 published reviews
5 44,4k 84% 4 3 391 6% 3 1 452 3% 2 999 2% 1 2 672 5%

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 1, 2, 3 and 4 stars

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A
audrey Z.
Rating: 4 out of 5
following a purchase from 27/08/2025
Looks like good quality, we'll see over time if it doesn't wear out quickly
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Adeline R.
Rating: 4 out of 5
following a purchase from 27/08/2025
Rather quick delivery during this back-to-school period, products that seem to me to be of good quality. A little extra would be a brief user manual for the ink stamp, I have never loaded this type of stamp and I searched a bit (but I assure you, it didn't kill me either)
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CARMELA D.
Rating: 4 out of 5
following a purchase from 27/08/2025
Order received on time and as expected. Very practical
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Sarah O.
Rating: 2 out of 5
following a purchase from 17/08/2025
The labels came off in their first wash and didn’t survive the tumble drying either. Followed all instructions.
Response from Petit-Fernand
Hello Sarah,

Thank you for taking the time to share your feedback.
We’re sorry to hear that you experienced an issue with our products after the first wash.
Your feedback is valuable to us, and we’d like to discuss it further to find a suitable solution.
Please don’t hesitate to contact our customer service team — we’re here to help.

Best regards,
Giulia Petit-Fernand Team
C
Céline P.
Rating: 4 out of 5
following a purchase from 27/08/2025
Very well-made site and top-notch after-sales service. I recommend it because it's also very fast.
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Isabelle M.
Rating: 2 out of 5
following a purchase from 27/08/2025
The clothing labels come off at the first wash
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Response from Petit-Fernand
Hello Isabelle,

Thank you for taking the time to share your opinion. We are sorry to hear that you encountered a problem with our labels. The quality of our products is essential to us, and we want to assure you that we take your feedback very seriously. Please feel free to contact us directly so that we can offer you a solution. Your satisfaction is our priority.

Best regards,
Giulia C-Monetiquette
M
Melanie M.
Rating: 3 out of 5
following a purchase from 11/08/2025
Personalized water bottle, the letters fade after 2 weeks.
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Response from Petit-Fernand
Hello Mélanie,

Thank you for taking the time to share your opinion on our personalized water bottle. We are sorry to learn that the letters faded quickly. I saw that customer service has sent you a replacement for the defective bottle. Your feedback is valuable and helps us improve our products.
Best regards,
Giulia from C-Monetiquette
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Evelyne B.
Rating: 4 out of 5
following a purchase from 15/07/2025
very appreciated by the little girl, she used the water bottle right away
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Anne A.
Rating: 3 out of 5
following a purchase from 27/08/2025
Really great labels! For the bags, too bad the first name is a bit small...
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Response from Petit-Fernand
Hello Anne,

Thank you very much for your feedback! We are delighted that you appreciate our labels. We take note of your comment regarding the size of the first name and will incorporate it into our reflections to improve our products. Please feel free to reach out to us if you have any other suggestions.

Best regards,
Giulia from C-Monetiquette
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Imogen F.
Rating: 1 out of 5
following a purchase from 01/07/2025
They've all unstuck after 1 wash or fallen out of my sons rain jacket and shoes. The stick is terrible. Complete waste of money as you'll need a new sticker every time you wash the clothes or weekly for rain jackets etc.
Response from Petit-Fernand
Hello Imogen,

Thank you for your feedback.
We’re sorry to hear that our stickers did not meet your expectations.
Customer satisfaction is our top priority, and we take your comments very seriously.

We invite you to contact our customer service team so we can better understand your situation and find a suitable solution.
Your feedback helps us improve our products and ensure their quality.

Thank you for your understanding and your trust.

Giulia Petit-Fernand Team
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Margareth C.
Rating: 2 out of 5
following a purchase from 27/08/2025
The labels were printed with small mentions on the right (unintelligible) that should not have been there.
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Response from Petit-Fernand
Hello Margareth,

Thank you for taking the time to share your opinion. We are sorry to learn that your experience with our labels did not meet your expectations. Please know that your comment is valuable and we are examining it carefully to improve our service. Do not hesitate to contact us directly to resolve this issue. Your satisfaction is our priority.

Best regards,
Giulia from C-Monetiquette
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MARINE R.
Rating: 3 out of 5
following a purchase from 27/08/2025
I love the concept but a bit disappointed with the outcome between the design on the site and the result upon receipt.
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Response from Petit-Fernand
Hello Marine,

Thank you very much for taking the time to share your feedback on C-Monetiquette. We are glad that you like our concept, but we are sorry to hear that the outcome did not meet your expectations. Your feedback is valuable and will help us improve the quality of our products. Please feel free to contact us directly to discuss your experience.

Best regards,
Giulia C-Monetiquette
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Nakou T.
Rating: 3 out of 5
following a purchase from 27/08/2025
The labels are very pretty but not strong enough! I preferred the previous ones that are applied with an iron because the last ones I received for the return do not hold up after a machine wash and that is very unfortunate
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Response from Petit-Fernand
Hello Nakou,

Thank you for your feedback and we are glad that you like the labels aesthetically. We are sorry to hear that they do not meet your expectations in terms of durability. Your feedback is valuable and we take it into account to improve the quality of our products. Please feel free to contact us directly to discuss your experience, we would be happy to find a solution for you.

Best regards,
Giulia from C-Monetiquette
R
Ronan T.
Rating: 3 out of 5
following a purchase from 27/08/2025
Good product but one item was missing from the package
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Response from Petit-Fernand
Hello Ronan,

Thank you for your feedback regarding your order on our C-Monetiquette site. We are glad that you appreciated our products, but we are sorry to hear that an item was missing from your package. We invite you to contact us directly so we can resolve this issue as soon as possible. Your satisfaction is our priority.

Best regards,
Giulia C-Monetiquette
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Faustine P.
Rating: 2 out of 5
following a purchase from 27/08/2025
The labels come off with each wash
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Response from Petit-Fernand
Hello Faustine,

Thank you for taking the time to share your experience. We are sorry to hear that you encountered issues with our labels. Your feedback is valuable and will help us improve our products. Please feel free to contact us directly so we can find a suitable solution.

Best regards,
Giulia from C-Monetiquette
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Mélissa F.
Rating: 4 out of 5
following a purchase from 26/08/2025
I received a sheet in someone else's name
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Julie L.
Rating: 4 out of 5
following a purchase from 26/08/2025
The models are just not rethought often enough. For several years, the same customization options have been offered. It's a shame! That's why I'm taking away one star.
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Cassandra G.
Rating: 4 out of 5
following a purchase from 26/08/2025
Good
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Susana P.
Rating: 4 out of 5
following a purchase from 26/08/2025
Disappointed. The visual of the decor and the first name seemed bigger
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Barbara P.
Rating: 1 out of 5
following a purchase from 16/08/2025
Good afternoon, this is the third year I buy the complete sticker pack, and they have come pixelated with low quality in the paper and ink. Very sad, to be honest. They used to be great, now they are changing. Thank you
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Response from Petit-Fernand
Hello Barbara,

Thank you for sharing your opinion.
I'm sorry that your labels arrived pixelated. I just contacted you to help you

Have a good day,
Camille Petit-Fernand
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Nadia K.
Rating: 1 out of 5
following a purchase from 26/08/2025
Big disappointment! I ordered 90 labels for objects, I received 60 labels for clothing. If you want to make a complaint, the address is in Corsica and is called Étiquettes Folies, and they do not respond! I strongly advise against.
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Response from Petit-Fernand
Hello,
after checking, you did indeed place an order with us, C-MonEtiquette, for 60 labels for clothing, which you have received. However, the order for 90 labels for objects seems to have been made with another company, Étiquettes Folies, which has no connection with us.

We remain at your disposal for any questions regarding your C-MonEtiquette order.

Best regards,
Chiara, C-MonEtiquette
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Laura D.
Rating: 1 out of 5
following a purchase from 20/08/2025
I did not receive my order...
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Response from Petit-Fernand
Hello Laura,
thank you for your feedback and your loyalty. Our customer service has already contacted you and has resolved this situation.

Best regards,
Chiara C-MonEtiquette
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Romain M.
Rating: 1 out of 5
following a purchase from 26/08/2025
Never received my order
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Response from Petit-Fernand
Hello Romain,
thank you for your feedback and your loyalty. Our customer service has already contacted you and has proceeded to resolve this situation.

Best regards,
Chiara C-MonEtiquette
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Elena R.
Rating: 2 out of 5
following a purchase from 26/08/2025
10 days to receive an order seems like a lot
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Response from Petit-Fernand
Hello Elena,

Thank you for your feedback. We are sorry to hear that the delivery time did not meet your expectations. Please know that we are constantly working to improve our timelines to provide you with a better experience. Do not hesitate to contact us with any questions.

Best regards,
Chiara C-Monetiquette
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Jean louis D.
Rating: 1 out of 5
following a purchase from 18/08/2025
I still haven't received my order, can you do what is necessary, thank you
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Response from Petit-Fernand
Hello Jean Luis,
thank you for your feedback and your loyalty. Our customer service has already contacted you and has proceeded to resolve this situation.

Best regards,
Chiara C-MonEtiquette
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Severine D.
Rating: 1 out of 5
following a purchase from 24/08/2025
I received my package in 2x and one item is missing
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Response from Petit-Fernand
Hello Severine,
we are sorry for this issue when receiving your order. Our customer service has already contacted you and has provided a solution to your request.

Best regards,
Chiara C-MonEtiquette
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audrey S.
Rating: 1 out of 5
following a purchase from 25/08/2025
Very satisfied with the labels. But this is the first time I order something other than labels and I am disappointed. I just received the order that had been delayed and it is not the right design..
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Response from Petit-Fernand
Hello Audrey,
thank you for your feedback and your loyalty. We are sorry for this design error. Our customer service has already contacted you and has resolved this situation.

Best regards,
Chiara, C-MonEtiquette
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Marie M.
Rating: 4 out of 5
following a purchase from 26/08/2025
Very happy with the textile labels. However, the font size for the stamps is too small
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Anjaratiana Léonie M.
Rating: 1 out of 5
following a purchase from 26/08/2025
Delay in the delivery of the order and lack of responsiveness and follow-up from customer service.
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Response from Petit-Fernand
Hello,

Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order was disrupted and that our customer service did not meet your expectations. Your feedback is valuable and will help us improve our responsiveness.

Best regards,
Chiara C-Monetiquette
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Florence M.
Rating: 2 out of 5
following a purchase from 26/08/2025
Way too expensive, the cup is small, only one image, and we'll see about its durability over time.
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Response from Petit-Fernand
Hello Florence,

Thank you for your feedback. We understand your concerns regarding the price and size of the cup. Our products are designed with quality materials to ensure their durability. We appreciate your comments and will work to improve our offer. Please feel free to contact us if you have any other questions.

Best regards,
Chiara C-Monetiquette
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Mohammed M.
Rating: 1 out of 5
following a purchase from 26/08/2025
-
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Response from Petit-Fernand
Hello Mohammed,
We are sorry to hear that our labels do not meet your satisfaction. Our customer service will contact you by email to assist you as best as possible.

Best regards,
Chiara C-MonEtiquette
J
Julien D.
Rating: 1 out of 5
following a purchase from 25/08/2025
The items are in accordance with the description, but the fast delivery method by Chronopost, which is very expensive, was useless; I received it 7 days after the shipment by the company. So don't pay for fast delivery because that's not the case.
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Response from Petit-Fernand
Hello Julien,
We are sorry for this inconvenience regarding the delivery. We have just contacted you to help you and quickly find a solution.

Best regards,

Chiara, C-MonEtiquette
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Laura G.
Rating: 4 out of 5
following a purchase from 16/08/2025
All good
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Erwann V.
Rating: 4 out of 5
following a purchase from 25/08/2025
Very good!
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Fidaa B.
Rating: 1 out of 5
following a purchase from 24/08/2025
Order not received
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Response from Petit-Fernand
Hello,
we are sorry that you have not received your order. Our customer service has already contacted you to assist and has sent a new package.

Best regards,
Chiara, C-MonEtiquette
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Valentine W.
Rating: 1 out of 5
following a purchase from 25/08/2025
Order for the return still nothing received
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Response from Petit-Fernand
Hello Valentine,
we are sorry for this delay regarding the delivery. We have just contacted you to assist and quickly find a solution.

Best regards,
Chiara, C-MonEtiquette
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Pascaline T.
Rating: 1 out of 5
following a purchase from 25/08/2025
Very disappointed! I pay an extra fee to be delivered quickly and it takes more than a week to receive my product when it was supposedly sent in 24 hours! It was something urgent so I am disappointed.
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Response from Petit-Fernand
Hello Pascaline,

we are sorry for this setback regarding the delivery. We have just contacted you to help you and quickly find a solution.

Best regards,
Chiara, C-MonEtiquette
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Fiore I.
Rating: 4 out of 5
following a purchase from 15/08/2025
Great purchase, I will definitely buy again, but the delivery times need to be improved as they are a bit too long.....
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Cécile D.
Rating: 1 out of 5
following a purchase from 24/08/2025
I bought labels recently and many of them came off after the first machine wash. I am surprised because I had made a purchase two years ago and that did not happen.
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Response from Petit-Fernand
Hello Cécile,

Thank you for taking the time to share your experience. We are sorry to learn that the labels you purchased did not meet your satisfaction. Your feedback is valuable to us, and we will review it to improve the quality of our products. Please do not hesitate to contact us directly so we can assist you better.

Best regards,
Giulia C-Monetiquette
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Chantal C.
Rating: 4 out of 5
following a purchase from 11/08/2025
A guarantee.
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