The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I am satisfied, and would recommend it to others, I have not only ordered once, and continue to order
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Response from Petit-Fernand
Thank you for your order and thank you for your trust! Team Esistmeins
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Raluca M.
Rating: 1 out of 5
My order never arrived,I received no response to my solicitation requesting where it went
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Response from Petit-Fernand
Good morning, we are sorry for this shipping anomaly by postal services. We have written to you privately to find a solution. Good day Alessio
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Maria Del Rosario Linares Buch
Rating: 1 out of 5
The order never arrived. A month waiting for a refund. In short, they took my money.
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Response from Petit-Fernand
Hello Maria del Rosario, we apologize for the delay. Good morning Sandra, Petit Fernand Team
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ANIKA CHELALA CAMPAÑA
Rating: 4 out of 5
Good service.
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Response from Petit-Fernand
Hi Anika, Thank you very much for your trust :) Good morning, Sandra - Petit Fernand
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Laura Tess
Rating: 3 out of 5
Super practical and very nice design. But they have taken a long time to arrive home and we live in barcelona.
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Response from Petit-Fernand
Hi Laura, thank you for sharing your opinion :) We apologize for the delay in delivery with the post office. Sandra , Petit Fernand Team
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elena sanmartin
Rating: 1 out of 5
Bad experience, I did not receive my order, they did not know how to tell me anything and misleading advertising. After several emsil, they paid the order.
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Response from Petit-Fernand
We are sorry there was an anomaly in the delivery. Have a nice day, Sandra , Petit Fernand Team
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Dori Moreno López
Rating: 4 out of 5
This is not the first time I have ordered, everything is fine.
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Response from Petit-Fernand
Thank you very much for sharing your opinion with us :) Aii , we hope to reach the fifth star next time :) Have a nice day, Sandra - Petit Fernand
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María
Rating: 1 out of 5
I do not receive the order. They do not send tracking number, nor transport company. The customer service phone number that appears on the website, according to the voice message, does not correspond to any customer. No response to emails. I am writing this review in the hope of getting a response.
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Response from Petit-Fernand
Hi Maria, I'm sorry you couldn't reach us by phone. Contact us at : [email protected] We will contact you as soon as possible. Sandra , Petit Fernand Team
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EMANUELA P.
Rating: 2 out of 5
The labels are beautiful but they come off alas!
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Response from Petit-Fernand
Good morning, I am very sorry to hear that you have experienced problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please do not hesitate to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution Good day Alessio
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Chiara T.
Rating: 4 out of 5
Very high performing labels, they stick very well and do not come off easily. I find the clothing labels very useful and well made. The personalization makes little ones happy and makes their things even more recognizable. Only downside, very long shipping....
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Angelica
Rating: 1 out of 5
I still have not received the order, placed Oct. 13. Customer service claims that the cap is wrong and the order should go back. From the website, the order appears delivered. To whom? Absurd them and their not very credible excuses. Meanwhile they ask me if I want to reorder the labels, denying me a refund for the phantom order. Very bad service.
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Response from Petit-Fernand
Good morning Angelica, we are sorry you did not receive your order. In our exchanges we pointed out to you that the cap entered was wrong attributing to this the cause of the missed shipment. Although the error was not our fault we have equally proposed solutions and made the refund. Good day Alessio
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eli
Rating: 1 out of 5
The clothing labels never arrived. I have written two emails, without receiving a reply.
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Response from Petit-Fernand
Hello, I am very sorry. What is your order number please? Sandra , Petit Fernand Team
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Katrin
Rating: 3 out of 5
Delivery took a while and the color of the stickers did not quite match the expectation. The quality of the stickers is great.
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Response from Petit-Fernand
We are sorry if the color was not satisfactory. If you wish, you can send us a photo so that we can check it.
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Deniz Urulbay
Rating: 3 out of 5
I have been ordering labels for 4 years but in the last order I received, the quality of the thermoadhesive labels dropped significantly. It is much more difficult to stick them with an iron, and in one wash in the washing machine they came off. I do not recommend thermoadhesive labels.
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Response from Petit-Fernand
Good morning, We have just contacted you by email to help you with your order. We look forward to hearing from you so that we can help you as soon as possible. Mathilde , Petit Fernand Team
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Julius C.
Rating: 2 out of 5
The booklet was in an envelope. It arrived totally curled and creased! As a result, all the pages I bought had a defect or blemish. The letter also looked like it had been wet once. What a pity. Not worth the money in this condition!
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Response from Petit-Fernand
It probably rained on the way! I have just sent you an email so that we can solve the problem.
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Elisa
Rating: 3 out of 5
They come off easily despite the fact that I bought thermoadhesive labels :(
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Response from Petit-Fernand
Good morning, I am very sorry to hear that you have experienced problems with your labels. It's abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution. Have a good day ? Alessio
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Monica M.
Rating: 1 out of 5
I did not receive the package
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Good day ? Alessio
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Maria Fraga Mayo
Rating: 3 out of 5
THE STICKERS DO NOT HOLD UP TO WASHING OR DRYING. SEVERAL STICKERS HAVE COME OFF SINCE I STARTED USING THEM. AND I DO STICK THEM ON THE BRAND/SIZE LABELS AND I DO PUT A LOT OF PRESSURE WHEN I STICK THEM ON.
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Response from Petit-Fernand
Good morning, We have just contacted you by email to help you with your order. We look forward to hearing from you so we can help you as soon as possible. Sandra , Petit Fernand Team
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M arnaud desplaces
Rating: 3 out of 5
Does not hold bond on all labels
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Response from Petit-Fernand
We are sorry that the product does not give you complete satisfaction. I have just sent you an email to let you know how to proceed.
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Sarah F.
Rating: 2 out of 5
After a few washes, the labels come off. I have problems with this new material, the ones from before were rough and stayed on without any problems. These are shiny and the hold is scarce.
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Response from Petit-Fernand
Good morning, I am very sorry to hear that you have experienced problems with your labels. We have not changed the type of materials, so we can only assume it is a defect. Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution. Have a nice day ? Alessio
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Aurora
Rating: 3 out of 5
It has taken 20 days to arrive in my mailbox.
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Response from Petit-Fernand
We are sorry for the delay of your order. And thank you for your confidence. Sandra , Petit Fernand Team
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marie Mélanie
Rating: 1 out of 5
Order carried out on October 21st Payment made on the same day but no order number The telephone numbers listed on the site do not exist and to this day I have received nothing Customer service cannot be reached and I have no information about my order
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Response from Petit-Fernand
Hello Marie Mélanie, we're sorry to read your message. We can be reached by telephone on 05 19 88 01 72 from 9am to 1pm and from 2pm to 5pm. Have a nice day, Sandra, Equipe C-MonEtiquette
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Maria T.
Rating: 3 out of 5
Deliveries in biblical time, even paying for expedited delivery. Fortunately, customer service is responsive. In one case got a refund of expenses.
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Response from Petit-Fernand
Good morning Maria, we are sorry for this shipping anomaly by the postal service. We remain at your disposal and wish you a good day Alessio
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Sabato
Rating: 1 out of 5
I'm absolutely not happy all the labels go after a few washes !!!!!!!
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Response from Petit-Fernand
An email has been sent to you to help you as soon as possible. Have a nice day Laura, Sandra, C-MonEtiquette Team
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Laura Jauffret
Rating: 1 out of 5
Order placed on October 9, 2022, after several emails sent no response and impossible to reach them by phone....to date I still have not received anything. I'm in the transport business and personally I've never seen such a long delay for a shipment! Disappointed?
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Response from Petit-Fernand
Hello Laura, we are sorry to read your message. We can be reached by telephone on 05 19 88 01 72 from 9am to 1pm and from 2pm to 5pm. Have a nice day, Sandra, Team C-MonEtiquette
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Muriel GARCIA
Rating: 1 out of 5
I still haven't received my labels, I have ordered them several times since 27/09/22 very unhappy because in addition to not receiving them and losing 28 I lose business at the nursery.
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Response from Petit-Fernand
Hello, I see that you are already in contact with our customer service department. We replied to you the first time and did not receive a reply to confirm the postal address. Following your change of address, the order will be produced again and returned., Mathilde, C-MonEtiquette Team
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Santos
Rating: 4 out of 5
The labels have arrived very well in terms of time, but they are not as effective as I thought because after two washes they are already peeling off, I have followed the instructions as it says, but I think the quality is not very good.
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Response from Petit-Fernand
Hello, you can contact us by email at [email protected] We will help you :) Hello, Sandra - Petit Fernand
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Emmanuelle Bersier
Rating: 4 out of 5
Good quality labels, nice choice of fonts and images. Too bad you can't choose different label sizes (I took self-adhesive clothing labels), or I didn't see how to do it.
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Guest
Rating: 4 out of 5
I'm doing very well
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INES
Rating: 4 out of 5
Delayed delivery on a flood of orders, but labels as ordered. However, iron-on labels are more or less durable, depending on the fabric.
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ligot
Rating: 1 out of 5
I've ordered several times before and everything was fine. But this time, I'm very disappointed. I placed my order on October 09 and still haven't received anything!
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Response from Petit-Fernand
Hello Floriane, we're sorry for the delay. We have just contacted you by email to help you as soon as possible. Have a nice day, Sandra, C-MonEtiquette Team
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Eva B.
Rating: 4 out of 5
Labels as described. Delivery arrived in the specified time window
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Valentina P.
Rating: 1 out of 5
Order never arrived!!!!
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Response from Petit-Fernand
Good morning, we are sorry for this shipping anomaly by postal services. We have sent you an email to find a soluzone. Good day Alessio
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Invité
Rating: 1 out of 5
It's been 1 month since I ordered and I haven't heard anything about the labels, which is a real problem given the delivery times announced.
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Response from Petit-Fernand
Hello Anthea, We have just contacted you by email to help you. Have a nice day, Sandra, C-MonEtiquette Team
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Nathalie Honorez
Rating: 1 out of 5
Never received my package?
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Response from Petit-Fernand
We have just contacted you by email to help you. Good day Nathalie, Sandra, C-MonEtiquette Team
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Cristina Muñoz
Rating: 2 out of 5
It has taken a long time, almost a month since I ordered them.
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Response from Petit-Fernand
Good morning Cristina, we have sent you an email to help you with the tracking of your order. We are sorry for the delivery delay with the post office. Good morning Sandra , Petit Fernand Team
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Li
Rating: 2 out of 5
After 2 weeks it still hadn't been delivered. I was supposed to get in touch again. I did so again after 2.5 weeks. Was then probably produced again. After more than 3.5 weeks, I still haven't received anything
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Response from Petit-Fernand
There has indeed been a delay in the second production run. You will soon receive an email informing you of the reshipment. We apologize for this delay.
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Suzanne
Rating: 3 out of 5
I have used your name tags before and always rated them - but this most recent set didn't stick as well ??
Response from Petit-Fernand
Really sorry to read that Suzanne! I just send you an email to solve your problem
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Invité
Rating: 3 out of 5
The labels are pretty, but the iron-on ones don't wash off.
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Response from Petit-Fernand
Hello Vanessa, we have just contacted you by email to help you as best we can. Have a nice day!
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justine Pouget-Asloum
Rating: 3 out of 5
Complicated start-up. Order misplaced, difficult to contact. But customer service was responsive to my comment, and the staff were understanding and helpful. Can't wait to receive my labels.
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Response from Petit-Fernand
Hello Justine, we are very sorry to read your message. Unfortunately, we have not received any inquiries regarding your order. We are available by phone all day from 9am to 1pm and from 2pm to 5pm. We invite you to contact us by phone, so that we can help you as soon as possible. Have a nice day!
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