The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Adhesives release and lose glue. They shift and slide off the pencil or marker to which they were attached. Bad.
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Response from Petit-Fernand
Good morning Annalisa, we are sorry to hear that your order did not meet your expectations. i have emailed you privately to find a solution. Good day Alessio
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Loredana C.
Rating: 4 out of 5
Thanks to customer service , they resent my order, hope it will arrive this time :)
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Response from Petit-Fernand
Good morning Loredana, we are sorry for this anomaly on the part of postal services. However, I confirm that we have reshipped as communicated to you. We hope to receive your order soon Good day Alessio
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VALENTINA R.
Rating: 1 out of 5
I bought a personalized water bottle for my son, but after not even a week the name and other designs were already ruined, they sent me a replacement water bottle but the second one arrived ruined as well. I would not buy it again it is not a quality product.
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Response from Petit-Fernand
Good morning Valentina, we are sorry for this inconvenience. We will report it to the quality department so that they can make the appropriate checks on the product. We remain available for any information and wish you a good day Alessio
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Teresa P. R.
Rating: 1 out of 5
The order did not arrive. I contacted them and they invited me to wait a few more days, without giving any explanation of what happened. I contact them again days later demanding a refund, you can lose the package, I understand, but their attitude leaves much to be desired.... NOT AT ALL RECOMMENDABLE
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Response from Petit-Fernand
We regret this anomaly with the post office, and we apologize again.
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Marilena P.
Rating: 1 out of 5
All the labels are coming off ...the operation was performed to the letter but it was definitely money wasted!
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Response from Petit-Fernand
Good morning, We are sorry to hear that your order did not live up to your expectations. It's not normal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to resolve this inconvenience. Alessio
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Elise
Rating: 4 out of 5
Fast delivery Original design
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Faustine
Rating: 2 out of 5
The labels don't stick very well. Some didn't even wait for the first wash to come off. They're big and they stick out of the labels on the clothes, so it's not always possible to stick them on the label. I usually buy them from ludilabel, but I switched because I needed so many and it was cheaper. I'm very disappointed and will have to buy a lot more.
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Response from Petit-Fernand
Hello Faustine, we have just contacted you by phone to help you with the labels that are coming off. A very nice day to you
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naiara zarra larrea
Rating: 1 out of 5
I have placed two orders because the labels are very cute. In the first order I was left with the doubt if they were defective because they did not hold anything on the clothes. The thermo adhesive labels do not stick well and disappear after the first wash. As I thought they were defective this year I have placed another order and they are the same, it is not worth it, you will be picking up labels all over the house. Very bad quality.
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Response from Petit-Fernand
Hi Naiara, we recommend you to contact us by email with the order number and some pictures of the labels. We will help you. Good day :)
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CAROLA
Rating: 4 out of 5
easy and intuitive site choice of current payment methods
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GIULIA P.
Rating: 3 out of 5
I was a little disappointed, some labels after the first wash are already wasted indeed one even came off, maybe I must have done something wrong even though I seem to have followed the instructions to the letter.
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Response from Petit-Fernand
Good morning, I am very sorry to hear that you have experienced problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution Alessio
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DELPHINE ROUX
Rating: 4 out of 5
Very Good Just a small delay in delivery
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Cri.Ra.
Rating: 4 out of 5
Very cute and customizable labels with many decorative solutions. Fast and accurate shipping
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Audrey Bertaux
Rating: 2 out of 5
I'm happy with the product but not so happy with the service. They made a spelling mistake on the first name and they kindly give me a promo code to buy a new one! Thanks but no thanks, I won't be buying from this site again.
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Response from Petit-Fernand
Hello Audrey, we're sorry that our commercial gesture did not meet your expectations. Have a nice day
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Claudia Garcia
Rating: 3 out of 5
The labels are very cute but the thermo-adhesive labels come off quickly from the clothes without going through the washing machine. The object labels are still intact for now.
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Response from Petit-Fernand
Hi Claudia, we just sent you an email to help you :)
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BERENICE
Rating: 4 out of 5
I am very happy with the labels. I took the nursery pack and it's perfect!!! I later took back the clothing labels because they weren't enough for me. I only put 4 stars because on some clothes it doesn't stick... After a wash it comes off. Otherwise very satisfied
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Stef2016
Rating: 3 out of 5
This is the second time I bought products from them: the first time in 2019 thermoadhesive labels x clothes and stickers for objects and to this day they still resist, especially those for clothes that I also wash at 60* and dry in the dryer. While the second time, that is a month ago, I bought only the thermoadhesive ones and unfortunately I have to say that despite the good quality, already one out of 4 has come off but I want to be positive and hope that by passing over it again with the iron, it can reattach ????
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Response from Petit-Fernand
Good morning, I am very sorry to hear that you have experienced problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Should the problem persist, please do not hesitate to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution. Alessio
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Beatriz Hernández Hernández
Rating: 4 out of 5
I love them, I've been buying them for a while now, the only thing is that the last ironing ones have been coming off since the first wash.
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Response from Petit-Fernand
Hi Beatriz, Thanks for sharing your opinion :) It is not normal for them to peel off. We have contacted you by phone to help you. Have a nice day, Sandra - Petit Fernand
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Invité
Rating: 3 out of 5
Iron-on labels all peel off.
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Response from Petit-Fernand
Hello, we're sorry to read that you're having trouble with the labels. In order to help you, we have contacted you by email :) Have a nice day
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Laura Gutiérrez Quinteros
Rating: 3 out of 5
I have not yet received the order, I understand that it is due to customs problems and is unrelated to the company itself, but I can not evaluate the product.
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Response from Petit-Fernand
Hi Laura, I am sorry to hear that you are delayed due to customs control. We hope it arrives soon. Good day
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Johanna
Rating: 4 out of 5
Perfect, I've been ordering labels for over 2 years now and they're perfect.
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Maria E.
Rating: 3 out of 5
I have been buying Petit-Fernand labels for my daughter since she was in daycare. I find them to be beautiful and comfortable. Unfortunately, with the last 2 supplies I have noticed that the glue on the stickers is not what it used to be, on the school pencils they would peel off and I had to tape them down. The old ones also resisted the washer, dryer and even the dishwasher. The graphics, on the other hand, are always beautiful. I recommend them and will still buy them again.
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Response from Petit-Fernand
Good morning Maria Eleonoora, We are very sorry to hear that you have experienced problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please do not hesitate to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution ! Have a nice day ? Alessio
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Adeline
Rating: 4 out of 5
I was delighted with my order, which arrived in 48 hours.
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Nelly Lombard
Rating: 4 out of 5
Fast delivery and quality labels. I took a school trip pack and ran out of iron-on labels.
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SW
Rating: 4 out of 5
Lovely stickers and amazing customer service. Thank you!
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Sara M.
Rating: 4 out of 5
Adhesives ottiimi Even if there was a mistake.. They send everything back to you.. Great service
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lyhiah karlson
Rating: 3 out of 5
Various problems when ordering, the payment method chosen at the start did not work. 2nd payment method, the discount did not work. Fortunately, after contacting customer service, they refunded the difference.
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Response from Petit-Fernand
We are sorry for this technical anomaly. Very nice day
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rodberg lyne
Rating: 2 out of 5
the labels come off after the 1st wash although I am very satisfied with the 1st purchase
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Response from Petit-Fernand
Hello , we invite you to contact us by email with your order number, in order to help you :)
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Asmae Bachiri
Rating: 1 out of 5
I never received the labels nor the refund order made on September 1 and Refund supposedly activated on September 26 we are October 18 still nothing
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Response from Petit-Fernand
Thank you for your message. Indeed, the repayment period depends on the bank. Very nice day
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Megane
Rating: 4 out of 5
I love these labels, very pretty and fast delivery. The only downside, and this is just my personal opinion, is that they don't stick very well. As soon as I put them in the washing machine for the 1st time, they start to peel off.
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Cédric
Rating: 4 out of 5
Nothing to say great
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Giulia
Rating: 2 out of 5
Despite the fact that I meticulously and scrupulously followed the directions on the instructions and used neither high-turn spin dryer nor dryer, the labels came off (about half of them) and as a result I cannot be satisfied with my purchase. A real shame since the graphics are really quite nice!
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Response from Petit-Fernand
Good morning, I am very sorry to hear that you are experiencing problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva We have sent you an email to find a solution as soon as possible Good day ? Alessio
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Alessandra
Rating: 3 out of 5
The labels are wonderful, as always! Too bad the shipping by regular mail has been worse. Last year they arrived in a paper envelope, inside a hard cardboard envelope. This year in a plain envelope which, with the rain in the mailbox, failed. Most of the labels were saved but part of the pad was damaged. With what the order cost, it is a shame.
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Response from Petit-Fernand
Good morning Alessandra, we are sorry for this inconvenience with postal services. We have sent you an email to find a solution. Have a nice day ? Alessio
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Rocío García Rocha
Rating: 1 out of 5
Total scam by this company. If anyone is thinking of ordering from them please do not waste your time or money. More than a month waiting for my order, they offer to send it again instead of refunding and nothing arrives. As if the first order has gone to the Bermuda triangle, they don't give you any explanation why you are not going to receive it, they just tell you that it might not arrive. Sorry ? You write them an email and they reply as if nothing happened and they don't regret their mistake. It is not a mistake, it is a real SCAM.
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Response from Petit-Fernand
We apologize again for the delay of your order, and we hope it will be solved as soon as possible. Good day
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BÉATRICE JOST-SCHMITT
Rating: 4 out of 5
Personalized water bottle for three people after ordering the labels. I'm very satisfied with the quality of the products, but I'm a little disappointed that I had to pay the shipping costs. This does not encourage me to place another order.
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Samia V.
Rating: 4 out of 5
Great product, only delivery a little slow.
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Kare
Rating: 3 out of 5
Good product but VERY slow shipping.
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Response from Petit-Fernand
We are sorry for the delay in the delivery of your order. Good morning Kare
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Laura
Rating: 3 out of 5
Stick on labels haven't stayed on care labels during normal washing cycle this time as they have done with previous orders.
Response from Petit-Fernand
Dear Laura, we are sorry to hear about this. We can send the replacement or refund if you wish. We have more information over the phone.
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Judit Glez
Rating: 1 out of 5
My opinion is bad, basically because I cannot comment on the product BECAUSE I HAVE NOT RECEIVED IT, I have contacted you and have not received a response.
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Response from Petit-Fernand
Hi Judit, we sent you an email on Monday, October 10, to help you. We are waiting for your response to help you as soon as possible :)
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Cindy
Rating: 1 out of 5
Order received 1 month and a half later. No commitment from customer service.
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Response from Petit-Fernand
Hello Cindy, a voicemail was left this morning to help you. Have a nice day!
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Maldo
Rating: 4 out of 5
It was my first purchase.
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