The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Bad. Order sent September 16, 2022, transfer arrived September 18 labels mia arrived. They sent the order to my home address and not the address I specified for sending the labels. When I pointed out the error they also asked me for money to send it back. Really unprofessional.
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Response from Petit-Fernand
Hello Scarlett, we are sorry for this inconvenience. However, we have shipped your order to where you requested when you placed your order. Once sent, it is no longer possible to change the address, so we have offered you to remanufacture the order at our expense by charging you only the shipping cost of 2.40 euros. Good day Alessio
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Valeria
Rating: 2 out of 5
The labels are nice, however, unfortunately, the thermoadhesive ones despite following all the instructions do not stick well
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Response from Petit-Fernand
Dear Valeria, I am very sorry to hear that you have experienced problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please do not hesitate to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution Good day ? Alessio
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Silvia M.
Rating: 4 out of 5
To date, I have not yet received my order
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PALOMA BALSALOBRE ORTIZ
Rating: 1 out of 5
I have placed the same order 2 times and have NOT received any of them.
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Response from Petit-Fernand
Hi Paloma, your order is on schedule :) We have sent you an email to help you with the tracking. Good day, and sorry for the delay !!!!
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Sonia
Rating: 2 out of 5
Very long wait time, quality not as described (they are plastic anyway).
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Response from Petit-Fernand
Good morning Sonia, we are sorry to hear that your order did not meet your expectations. We thank you for your understanding and wish you a good day. Alessio
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Diana
Rating: 4 out of 5
The stickers are great and good quality. I keep buying these ones and not in other sites because you can make your own "package" with different sizes and small or big quantities depending on your needs. What I don't like is that there's not that many options in sizes or designs, specially for stickers for shoes. Another thing that I don't like is that there's not an option to get your stickers quicker and one can only hope they will arrive soon.
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Ardita H.
Rating: 4 out of 5
I am satisfied.
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Noelia Salgado
Rating: 1 out of 5
Last year the order took almost 3 weeks to arrive. This year it did not arrive directly.
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Response from Petit-Fernand
We regret the loss of your order. Your purchase has been refunded. Good day
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Iris
Rating: 3 out of 5
Extremely long delivery time - the goods were sent the next day, contrary to what was promised. But the goods are ok!
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Response from Petit-Fernand
Hello Iris! We are very sorry for this inconvenience. Please accept our apologies with the discount code via the email.
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andrea
Rating: 4 out of 5
Excellent product , graphics and color combinations , designs and media superior to the average offering on other sites. Unfortunately, shipping is extremely slow.
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Patricia Gracia Bonel
Rating: 1 out of 5
I have not received my order yet
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Response from Petit-Fernand
Dear Patricia, we have contacted you by email to help you with the follow-up. Regards
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Giuseppe C.
Rating: 1 out of 5
Negative experience as my order never arrived , ordered on 09/09/2022.
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Good day ? Alessio
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Francesca N.
Rating: 4 out of 5
Beautiful and colorful thermo adhesive labels, there are patterns for all tastes. I haven't done the wash yet so I don't know how long they will last but they seem well made. Just a shame about the slightly long receiving time.
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Irina
Rating: 1 out of 5
One month later and I am still waiting for my order. And no response to emails. Very disappointed. They keep the money and don't tell you anything. I will never buy from them again. I do not recommend it. Fraud!
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Response from Petit-Fernand
Good morning Irina, we are sorry we have not been able to help you for the moment. You could send us an email to: [email protected] We will contact you during the day, greetings.
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Mg
Rating: 2 out of 5
Lousy customer service
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Response from Petit-Fernand
Hi Marta, we have contacted you again by email to give you a solution. Regards
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Patricia
Rating: 1 out of 5
Order takes a long time to arrive.
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Response from Petit-Fernand
Good morning Patricia, could you contact us by email so we can help you ? We leave you our direct email : [email protected]
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Aida García
Rating: 1 out of 5
It takes too long They don't stick well They are too small
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Response from Petit-Fernand
Good morning Aida, we invite you to send us an email with a picture of the labels. We will help you :)
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Costanza
Rating: 2 out of 5
I washed the labeled garments in the washing machine and some of the labels came off, I hoped it wouldn't happen. I don't think I will buy from this retailer again, at least no more labels for garments.
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Response from Petit-Fernand
Good morning, I am very sorry to hear that you have experienced problems with your labels. It's abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution Good day ? Alessio
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Cristina Alamino Montes
Rating: 1 out of 5
I still have not received my order and it has been three weeks since I placed it.
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Response from Petit-Fernand
Hello Cristina, we are sorry for the delay of your purchase. We contacted you yesterday by email to help you find the solution that best suits you. Regards
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Natividad Ramirez
Rating: 1 out of 5
I have not received my order yet
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Response from Petit-Fernand
Good morning Nati, we have written to you privately so we can help you. Greetings
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Alejandra Rojas sepulveda
Rating: 1 out of 5
Not arriving on time
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Response from Petit-Fernand
Thank you for the time agreed on the phone. We will be in touch :)
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Elena S.
Rating: 4 out of 5
Slow shipping due to post office, but very kind and efficient in sending back the order thinking it was lost. Thank you
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Irene C.
Rating: 1 out of 5
My order has not arrived yet. I would like a refund. Thank you
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Response from Petit-Fernand
Good morning Irene, we are sorry for this delivery anomaly. We have made the refund as requested. We thank you for your understanding Have a nice day ? Alessio
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Sheila Maria Sartal Nieto
Rating: 4 out of 5
Very pleased
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Noemí López Mantecón
Rating: 4 out of 5
All correct
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Response from Petit-Fernand
Thousands of thanks Noemi
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Ghuman
Rating: 2 out of 5
Arrived much too late, in addition much too small the font not clearly visible, the colors are also not intense enough I will not order again! It was definitely not worth the money!
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Response from Petit-Fernand
We are very sorry that you are not satisfied with the labels. Could you please email us some details so that we can find a solution?
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Suze W.
Rating: 1 out of 5
Most stickers came off after a month. Customer service couldn't help as I had bought in advance. Wouldn't purchase again, followed instructions and only left with a few which are half on.
Response from Petit-Fernand
Dear Suze, we understand your disappointment and we are very sorry about this situation. However, we can not know how the labels were stored during the 5 months, which could have an effect on the quality. Unfortunately, we can not offer you a free replacement after this time.
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Carmen maria Mota barea
Rating: 1 out of 5
Yes, I am not saying otherwise, but I still have not received the product. I will send the product again thank you very much.
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Response from Petit-Fernand
Good morning Carmen, we have contacted you several times by email to help you :)
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Paula
Rating: 3 out of 5
I trusted your labels again because of the previous positive experience, but this time I paid the same and there was only one sheet with stickers (for iron-on), when the previous time, for the same price, there were 5 pages. I was really disappointed.
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Response from Petit-Fernand
Hi Paula, we appreciate your trust. We have sent you an email to help us understand your request. Best regards :)
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Giovanna
Rating: 1 out of 5
I ordered bottle cap and labels. arrived package containing only the cap and the labels have not yet arrived, despite email reminder to assistensta.
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Response from Petit-Fernand
Good morning, we are sorry to hear that your order has aarrived incomplete. We will report the error to our shipping department and will send you the remainder of the order as already communicated to you by email. Have a nice day ?
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Cristina A.
Rating: 1 out of 5
The material never arrived...I wrote several times but no response. I asked for a new shipment or refund but no response....
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Response from Petit-Fernand
Good morning Cristina, we are sorry for this delay from the postal services. i see that my colleague responded to you, we are doing our best to find a solution. Good day Alessio
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Bendy
Rating: 4 out of 5
Very nice labels, sticks well on items and clothes. Shipping a little slow and not much choice for personalization but all in all can go.
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Sheema J.
Rating: 3 out of 5
The iron on lables fall off. I've ironed on clothes 200°c heat, left for over 24hours before wearing and also washed in 30°c temp but all the ironed on lables are peeling off
Response from Petit-Fernand
Dear Sheema, we are sorry to hear this! It should not happen if all the instruction has been followed correctly. We wrote to you an email with a few offers to find the suitable for you solution.
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Laura Carretin
Rating: 1 out of 5
I have not received my order, I have no news if it has been delivered elsewhere, but I have received this email to give my opinion, I guess it will have been delivered and I do not know anything.
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Response from Petit-Fernand
Good morning Laura, we have contacted you by email to help you as soon as possible. Good day
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Rosaria A.
Rating: 1 out of 5
the label after a couple of washes has already lifted, the nest kit includes too many adhesive labels for objects (useless for a nest) , while there are few labels for clothes
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Response from Petit-Fernand
Good morning, thank you for your feedback. Please note that we offer the possibility to choose the desired quantity of labels. Regarding quality, it is not normal for labels to come off. Please feel free to contact us by email at [email protected] communicating us a picture of the defective product and we will do our best to find a solution. Have a nice day Alessio
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FG
Rating: 1 out of 5
Unable to order despite numerous attempts. There are bugs throughout the ordering process. My account had been deleted, then an error message in Spanish when paying (even though I'm ordering from Belgium). In short, after 5 attempts, I gave up.
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Response from Petit-Fernand
We are very sorry to read your message. Our IT team has resolved this technical incident. Have a nice day!
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Ivana Vondrackova
Rating: 1 out of 5
It's been almost a month since I placed the order but I haven't received the labels yet!!!!!.
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Response from Petit-Fernand
Ivana, thank you very much for your time on the phone. We will confirm the reshipment again. Please let us know if you need anything else.
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Martina Trujillo
Rating: 1 out of 5
I have not received my order, placed the first week of September, and I have not received any solution to date. And it is now October 2nd.
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Response from Petit-Fernand
Dear Martina, we are waiting for your reply by email so we can help you. Good day
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Sandra Lorenzo
Rating: 4 out of 5
I bought the labels and the truth is that they are very cool. The stick on objects is amazing, I stuck them on a glass of my baby and I have washed and not removed but on the contrary the heat adhesive stickers for clothes came off when I washed them, I contacted them and very kindly they will send me back to send the labels. Very happy and exceptional treatment. I will buy them again if the ones they send me do not peel off.
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Response from Petit-Fernand
Hi Sandra, we have sent you an email to help you with the thermo labels. Regards
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Manu
Rating: 3 out of 5
Could be good if it weren't for the adhesive ones that in markers and crayons tend to come off and you have to tape them. So sufficient.
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Response from Petit-Fernand
Good morning, we are sorry to hear that the order did not meet your expectations. please feel free to contact us by email at [email protected] communicating a photo of the defective product and we will do our best to find a solution Alessio
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