The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Order never arrived! After 3 emails sent to report it, still no answer! However I have been debited... Abusé ! I'm going to continue my e-mail reminders because they receive them well, I have an automatic e-mail that replies to me!
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Response from Petit-Fernand
Hi Audrey, we're really sorry to read this. Please send us an email and leave us your phone number at: [email protected] We'll call you back as soon as possible.
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Kay
Rating: 1 out of 5
I have not received my order over 5weeks now. No contact number to call them and if you email they don't respond correctly. Very disappointed
Response from Petit-Fernand
Dear Kay, you provided with the incomplete address and therefore your order could not reach you. Please, see more details and a few solutions over the email.
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Marisa Da Silva
Rating: 4 out of 5
I bought a nursery pack at Petit Fernand, I am very happy with the stickers because they have very good adhesion but the shipping took me a little longer than what the page says and there is no way to track it (they put it in the mailbox and that's it).
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PIERLUIGI
Rating: 3 out of 5
Aesthetically beautiful labels but some were not properly pre-cut and would not come off.
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Response from Petit-Fernand
Good morning, we are sorry to hear that the order did not meet your expectations. please feel free to contact us by email at [email protected] communicating a photo of the defective product and we will do our best to find a solution Alessio
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Valeria G.
Rating: 3 out of 5
I had aquaistas before and always got along well, but this time..I got personalized labels for clothing and objects. Unfortunately only one sheet was for garments to be glued with iron, the rest were simple stickers..and honestly 30 euros for stickers
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Response from Petit-Fernand
Good morning Valeria, you were able to choose the type of labels when ordering. We have therefore produced the requested labels. We thank you for your understanding Have a nice day ? Alessio
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Patricia Gómez Ramos-Izquierdo
Rating: 3 out of 5
I like the material very much but it has arrived too late.
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Response from Petit-Fernand
Hello Patricia, thank you for your trust, and we apologize for the delay. Good day
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Linda L.
Rating: 1 out of 5
I haven't received yet my stickers, I didn't got any update that they where delivered or anything
Response from Petit-Fernand
Dear Linda, after the conversation over the phone , we confirm that we will remanufacture and send the order again! Apologies for the inconvenience.
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Julia
Rating: 4 out of 5
The stickers are great as always, the only thing is that the shipping took a long time.
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Elke B.
Rating: 4 out of 5
I made 2 orders. The first time the envelope was wet because of the rain and the name tags were wavy. Now the 2nd time everything has arrived dry and I am satisfied!
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Federica C.
Rating: 1 out of 5
I never got the product ( the labels)
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Have a nice day ? Alessio
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cristina
Rating: 1 out of 5
I have not received
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Response from Petit-Fernand
Good morning Cristina, We have sent you a private email to help you as soon as possible.
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Nerea Casado Rodriguez
Rating: 3 out of 5
Fun stickers for kids, they recognize their stuff with them. Delivery took longer than expected.
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Response from Petit-Fernand
Thank you very much for your message Nerea, and sorry for the delay.
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Miriam M.
Rating: 3 out of 5
Beautiful self-adhesive stickers. A pity that after the second wash a few of them fell off.
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Response from Petit-Fernand
Hi Miriam, thank you for your message. In order to help you with the stickers that have peeled off, we invite you to send us an email with your order number and a photo of the stickers. We leave you the email : [email protected]
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Chiara
Rating: 3 out of 5
Product as pictured, nice colors. Very cute bags, printed well. Love her personalized mini beauty!!! The labels are easy to personalize and use. I did not give 5 stars because I found that some of the labels after the first wash started to peel off a bit in the ends, despite following the directions provided.
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Response from Petit-Fernand
Good morning Chiara, It is not normal for labels to come off if the instructions were followed correctly. Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution. Have a nice day ? Alessio
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Invité
Rating: 1 out of 5
Lousy customer service! Order placed end of August, still nothing received. Shipped without address, already sent several emails never answered.
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Response from Petit-Fernand
Hello Aurélie, We apologize for the address error. We have tried to contact you by phone to confirm the return of your order. Have a nice day!
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Borja palacio
Rating: 4 out of 5
It is good but has arrived too late
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Maria
Rating: 3 out of 5
The stickers are very good but they have taken a long time to arrive. I tried to call but I always got that they were busy.
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Response from Petit-Fernand
We apologize for the delay Maria
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Annamaria
Rating: 1 out of 5
Very bad service late order and after reminders never arrived I asked for refund Very disappointed and I will not use the service anymore
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Response from Petit-Fernand
Good morning Annamaria, we are sorry for this delivery anomaly by postal services. We have made the refund as requested. Thank you for your understanding and have a nice day Alessio
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Natalia belen Cabrera miranda
Rating: 3 out of 5
It is good but takes too long to arrive
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Response from Petit-Fernand
We apologize for the delay Natalia
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elena R.
Rating: 4 out of 5
School labels of various sizes. Excellent choice of text fonts and colors and themes. On-time shipping. 4 stars only for a difficulty in the payment process and related communication, later resolved.
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Melanie
Rating: 1 out of 5
After 4 weeks since placing the order, the goods have still not arrived. I have also not received any feedback within the specified 72 hours. Once and never again!
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Response from Petit-Fernand
Hello Melanie, we are very sorry that your order was never delivered and was lost in transit. If the post office has lost the order, unfortunately we can only offer a refund or resend the order. You opted for the refund and we refunded your money a week ago.
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Ivano G.
Rating: 1 out of 5
Unfortunately, the labels come off after a few gionors despite being applied strictly following the instructions. They sin, so they become unusable
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Response from Petit-Fernand
Good morning, we are sorry to hear that the order did not meet your expectations. please feel free to contact us by email at [email protected] communicating a photo of the defective product and we will do our best to find a solution Alessio
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Eduardo G.
Rating: 3 out of 5
Super late merchandise, labels not adhering well, coming off
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Response from Petit-Fernand
Good morning, we are sorry to hear that the order did not meet your expectations. please feel free to contact us by email at [email protected] communicating a photo of the defective product and we will do our best to find a solution Alessio
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Nuria
Rating: 4 out of 5
Very pleased with the treatment I've had, as soon as I had a problem they have not been slow to solve it and answer me q is the important thing. I will use it again
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GIULIA
Rating: 4 out of 5
Great solution fast and fun!
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Rocío
Rating: 1 out of 5
If I had received my order I could have given my opinion but it's been almost 1 month and I don't know anything about my clothing labels.... The service is lousy and you have no one to contact. You send e-mail and they don't answer you, you call and they are saturated...a lot of coincidence no? The pity I saw late the bad reviews they already have.
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Response from Petit-Fernand
Good morning Rocio, we apologize for our delay in getting back to you. We have forwarded you an email to help you today with your order. Good day
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Giada
Rating: 3 out of 5
My order did not arrive in the described timeframe so I immediately contacted customer service and they were operative and resent it to me. I purchased through Instagram but maybe due to some bugs in my account I was not seeing the tracking of the order but only that it was shipped. Therefore have to thank the customer service without which I would not have known how to solve it.
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Response from Petit-Fernand
We are the ones who thank you for your opinion and understanding. We remain at your disposal and wish you a good day ?
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Raquel Portero Bermúdez
Rating: 4 out of 5
The product is good, the website is easy to use. The shipping for me took quite a long time, about 2 weeks.
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claudia M.
Rating: 2 out of 5
I placed the first order, which was LOST, the customer service was very fair to me re sending the order, which however has yet to arrive. i have heard very good things about this company, i gave it a negative rating because i hope they improve the shipping service
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Response from Petit-Fernand
Good morning Claudia, Thank you for your review, we will take it into account in order to improve the quality of our services. We hope to receive your order soon. Good day Alessio
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Stefania B.
Rating: 1 out of 5
I waited for more than 20 days but nothing ever arrived now I am still waiting for the refund!!!
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Response from Petit-Fernand
Good morning Stefania, we are sorry for this delivery anomaly by postal services. We have made the refund as requested. Thank you for your understanding and have a nice day Alessio
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Sara Salvador Mirallas
Rating: 1 out of 5
It took a long time to send the package
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Response from Petit-Fernand
Hi Sara, our sincere apologies for the delay.
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Nieves de los Santos
Rating: 2 out of 5
The products are good and for that reason I have been buying your labels for about 7 years now. BUT the shipping is soooo slow, it always takes much longer than promised. You should look for another way of shipping, because looking at the complaints on the web, many people say the same thing.
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Response from Petit-Fernand
Nieves, we apologize for the delay. We are doing our best so that our deliveries are not so late. Good day
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Serena R.
Rating: 1 out of 5
The package never arrived I tried to contact you several times to no avail what should I tell you?
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Response from Petit-Fernand
Good morning Serena, we are sorry for this delivery anomaly. We have contacted you to find a solution Good day Alessio
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Guadalupe Zapata valera
Rating: 3 out of 5
The labels were great but took too long
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Response from Petit-Fernand
We apologize for the delay.
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Daniela G.
Rating: 1 out of 5
The order arrived to me incomplete. I am still waiting for the labels
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Response from Petit-Fernand
Good morning, we are sorry for this inconvenience. We have been in touch with you to find a solution. Good day Alessio
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Fr. H.
Rating: 2 out of 5
Ordered on 06.09.22 and after 20 days it was finally delivered successfully. As a gesture of goodwill, it was printed a second time and delivered again.
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Response from Petit-Fernand
Hello Melanie. We are very sorry that your first order was lost in the post. We hope that you have received the replacement and that you like the product!
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Marina Chacártegui
Rating: 4 out of 5
The website is easy to use and has many options. The only thing was the delivery time, in my case, a shipment of 80 stickers took more than 15 days.
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Leo
Rating: 3 out of 5
Good product, but shipping takes a long time and they don't make it clear when you order.
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Response from Petit-Fernand
We apologize for the delay Leo . Good day
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Ingrid Romero
Rating: 1 out of 5
Hi, my order never arrived, I wrote to you and have not received a reply. Thank you
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Response from Petit-Fernand
Hi Ingrid, We have sent you an email to help you. Good day
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Laura Bottari
Rating: 3 out of 5
It is very nice only that in the petit that I stuck in the baby of the little one is peeling off with the washes ?? maybe I'll buy again ??
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Response from Petit-Fernand
Hi Laura, send us an email so we can help you. [email protected] Good morning
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