Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
After 2 weeks it still hadn't been delivered. I was supposed to get in touch again. I did so again after 2.5 weeks. Was then probably produced again. After more than 3.5 weeks, I still haven't received anything
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Response from Petit-Fernand
There has indeed been a delay in the second production run. You will soon receive an email informing you of the reshipment. We apologize for this delay.
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Suzanne
Rating: 3 out of 5
I have used your name tags before and always rated them - but this most recent set didn't stick as well ??
Response from Petit-Fernand
Really sorry to read that Suzanne! I just send you an email to solve your problem
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Invité
Rating: 3 out of 5
The labels are pretty, but the iron-on ones don't wash off.
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Response from Petit-Fernand
Hello Vanessa, we have just contacted you by email to help you as best we can. Have a nice day!
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Justine Pouget-Asloum
Rating: 3 out of 5
Complicated start-up. Order misplaced, difficult to contact. But customer service was responsive to my comment, and the staff were understanding and helpful. Can't wait to receive my labels.
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Response from Petit-Fernand
Hello Justine, we are very sorry to read your message. Unfortunately, we have not received any inquiries regarding your order. We are available by phone all day from 9am to 1pm and from 2pm to 5pm. We invite you to contact us by phone, so that we can help you as soon as possible. Have a nice day!
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Emma.r
Rating: 4 out of 5
For one of our children, the labels don't come out as well as they did in the simulation. Other than that, great!
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Giorgia B.
Rating: 1 out of 5
Very bad service. Absolutely do not buy. The shipping service is not tracked and nothing gets to you. After a long wait they say they sent it by mail but the letter carrier never found anything for me. Scam!!!
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Response from Petit-Fernand
Good morning, we are sorry to hear about this unpleasant experience. We have contacted you privately to find a solution! Good day Alessio
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Lucía Cárceles Larrañaga
Rating: 1 out of 5
The order has not arrived. After 20 days. I am still waiting for an answer.
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Response from Petit-Fernand
Hi Lucia, we have sent you an email to help you. We apologize for this delivery anomaly. Good day
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Invité
Rating: 4 out of 5
I am satisfied
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Chiara L.
Rating: 4 out of 5
I purchased only the adhesive clothing labels, the ones that don't need to adhere with the use of an iron, and I have been very happy with them. So far I have done very few washes of the things I attached them to but I am satisfied
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Delph
Rating: 2 out of 5
Hello, I have lots of labels that don't peel off properly... impossible to stick them on clothes because the paper comes with them! I regret my purchase.
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Response from Petit-Fernand
Hello Delphine, an email has been sent to you to help you as soon as possible with your order. Have a nice day!
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Froggy35
Rating: 4 out of 5
Nice labels, affordable price and understanding customer service. Only downside: the late delivery meant that we couldn't use the labels because they arrived on the day our child left on his trip, despite the 48-hour delivery time announced (which is why we'd chosen this brand in the first place). Should we order again (now that we know the brand) we'll keep a margin for delivery to avoid this little inconvenience. Thank you to C Mon étiquette for making a gesture in the face of this inconvenience.
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Response from Petit-Fernand
Thank you very much for your message :)
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Charles
Rating: 3 out of 5
As soon as I put them on, some iron-on labels came off in the first wash. However, I seem to have correctly applied the procedure (hot iron, 8s without steam with the sulfur paper supplied). Hopefully others won't come off too quickly.
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Response from Petit-Fernand
Hello Charles, we have sent you an email in order to help you as much as possible. We apologize for this quality anomaly. Have a nice day!
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Rocio Garcia Alvarado
Rating: 4 out of 5
Fast shipping
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Response from Petit-Fernand
Rocio thank you for sharing your opinion :) Sandra - Petit Fernand
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Stéphanie Chevalier
Rating: 3 out of 5
Super disappointed, I thought I had ordered iron-on labels and not stickers to stick on the labels, as I cut them all off.......
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Response from Petit-Fernand
We have sent you an email to help you as much as possible. We apologize for the gluing anomaly with our labels. Have a nice day Stéphanie
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Maylor
Rating: 4 out of 5
Excellent service
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Sissi L.
Rating: 1 out of 5
I placed the order on 12/10/2022, then I get the email notifying me that the order started on 17/10/2022. To date after 10 days I still have not received anything. Money thrown away. Never again!!!!
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Response from Petit-Fernand
Good morning, we are sorry for this shipping anomaly. We have sent you an email to find a solution. Have a nice day Alessio
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Marina K.
Rating: 2 out of 5
The labels did not match the color ??????
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Response from Petit-Fernand
We are sorry to read this. I have just contacted you by email so that we can resolve the problem.
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Alicia Miñana Golfe
Rating: 1 out of 5
I placed an order... and paid and everything has not arrived and it says it has been delivered. And I did it on September 8
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Response from Petit-Fernand
Good morning Alicia, We have just contacted you by email to help you with your order. It is not normal that you have not received it. We look forward to hearing from you so that we can help you as soon as possible.
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Angelina A.
Rating: 4 out of 5
Beautiful motifs! The stickers are really good. Only after washing several times do some of the stickers on the clothes come off. But most of them stay on. Some of them don't even come off at all. :) keep up the good work and thank you for being here ??
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Inmaculada Castillejo Del Rosal
Rating: 3 out of 5
So far the order has not arrived, other previous orders have arrived before 15 days but this one has not arrived yet.
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Response from Petit-Fernand
Good morning Inma, we hope it arrives as soon as possible. Good morning :)
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Alexia
Rating: 4 out of 5
Product conforms to the order, very pretty and well made. There are also some little touches in the parcel. Just pay attention to the size because I thought the gourd was bigger and it's too small for my 9 year old daughter.
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Mona H.
Rating: 1 out of 5
Unfortunately I have still not received the order yet and I have tried getting in touch however have not been able to log in to my account as it has been locked.
Response from Petit-Fernand
Hi Mona, we are sorry if you still did not received your order. Please, confirm your address by answering to our email.
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Jennifer
Rating: 3 out of 5
The adhesives are good but unfortunately too expensive and delivery takes far too long.
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Response from Petit-Fernand
Hello Jennifer, thank you very much for your order. We are pleased to hear that you liked our labels. We are sorry that you had to wait for delivery. We are working on new delivery options!
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Lorena Roldán Paz
Rating: 4 out of 5
Everything is great. Very happy with my order. The only negative criticism I have concerns the time I had to wait to receive my order (20 days since I was notified by email that it had been sent to me). I know that this aspect does not depend directly on Petit Fernand!, but they can use other more efficient courier companies.
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Response from Petit-Fernand
Thank you for your message Lorena. We hope to improve our delivery service. Good day
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Stefanie D.
Rating: 3 out of 5
Part of the delivery was forgotten and had to be delivered later. The stated delivery time was greatly exceeded. Delivery from France takes at least 1 week longer
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Response from Petit-Fernand
Hello Stefanie, thank you very much for your order. We did indeed have an error in production and 10 labels were missing. We are truly sorry for this mistake and we hope you like the labels!
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Hai N.
Rating: 1 out of 5
I have not received an order? Wait 2 weeks
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Response from Petit-Fernand
Hello Hai, we are sorry that there are delivery problems. The order should be delivered within 2-8 working days. Can you please confirm your address via the email?
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Rachel S.
Rating: 1 out of 5
We have not received our order. I have contacted via the website and received no response. Thank you for response - yes please resend. Thanks
Response from Petit-Fernand
Hi Rachel, thank you for your order. We are sorry to hear that your order still did not arrive. We sent you twice the reply regarding the delivery but you never replied. We will be happy to resend the order again on our cost.
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Bárbara Felip Martínez
Rating: 1 out of 5
Bad. Despite the fact that the order went out some time ago, I have not received it.
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Response from Petit-Fernand
Good morning Barbara, we have just contacted you by email to help you with the tracking of your order. Have a nice day
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Prescilla Dupuis Bigey
Rating: 3 out of 5
Problem with the order and shoe labels that don't stick - shame. I'll try again to see if it's just bad luck.
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Response from Petit-Fernand
Hello Prescilla, thank you for your message. Please contact us by email, with 1 or 2 photos of the labels in question. We'll get back to you as soon as possible. Have a nice day!
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Karen S.
Rating: 1 out of 5
Order placed September 29. So far October 25 nothing has arrived.
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Response from Petit-Fernand
Good morning, We are sorry that you did not receive your order. There seems to be an error in your shipping address. We have taken steps to send you an email to resolve this. Good day Alessio
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Invité
Rating: 1 out of 5
Parcel received 1 week later theoretically in 24h/48h it happens and there more than 1 week
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Response from Petit-Fernand
Our apologies for the delay in delivery. A very nice day
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Lydie
Rating: 1 out of 5
Order never received
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Response from Petit-Fernand
Hello Lydie, we have just contacted you by email to help you as soon as possible. Have a nice day!
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Cliente Mécontente
Rating: 2 out of 5
I stuck 1 label on one of my son's vests and after a day it wasn't stuck anymore. I ordered on purpose because he's going on a school trip and all the clothes have to be named.
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Response from Petit-Fernand
Hello Perrine, we have contacted you by email to help you. We apologize for this quality anomaly. Have a nice day!
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Laura Berlemont
Rating: 2 out of 5
I ordered the label to stick with the iron unfortunately once in the machine comes off yet I do as it says! I'm disappointed.
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Response from Petit-Fernand
Hello Laura , we have contacted you by email to help you. We apologize for this quality anomaly. Have a nice day!
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Jessica S.
Rating: 1 out of 5
Never received anything
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Good day ? Alessio
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Stéphanie
Rating: 4 out of 5
Very happy with my purchase. My iron-on labels are great. Received quickly
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Response from Petit-Fernand
Thank you very much Stéphanie :)
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Lindsay Duez
Rating: 2 out of 5
Despite following the instructions, most of the labels peeled off when I washed them at 30 degrees, so I was really disappointed. I had to order elsewhere because it was for my son's first day of school.
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Response from Petit-Fernand
Hello Lindsay, we have just contacted you by email to help you with your order. Have a nice day!
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Valentina D.
Rating: 1 out of 5
The order never arrived, I can't contact support, and I can't get a refund. It almost seems like a scam since there are several reviews like mine. I am very disappointed
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Response from Petit-Fernand
Good morning Valentina, we are sorry for this delivery anomaly by the postal service. We note that your message had ended up in spam; unfortunately, we were unable to read it. We wrote to you to ask you to confirm the address and agree toward a solution. Have a good day ? Alessio
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Invité
Rating: 4 out of 5
Super practical Colle very well The only negative point is that the washing machine comes off which is a shame...
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Carla Meza
Rating: 4 out of 5
I am posting a comment again to say that I am finally happy with the product. The delay in arriving was because there was a missing piece of information in the address. Thank you very much. Very nice labels, now let's see how the quality and resistance.
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Response from Petit-Fernand
Hi Carla, we will resend it to you as soon as possible. Let us know if you need anything else. Good day
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