The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Last year I ordered them and phenomenal this time no, they come off in no time. They are like poorly made, it's not the same.
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Response from Petit-Fernand
Could you contact us by email to help you ?
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cliente
Rating: 3 out of 5
The order never arrived, I had to write several times through different channels until they finally replied that they will refund me the amount. It's a shame because the designs were beautiful and it is a store that had been recommended to me.
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Response from Petit-Fernand
Hi Miriam, we are sorry for the delay in delivery of your purchase. We hope to have you back in the future. Good day
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Andrea S.
Rating: 4 out of 5
Very good workmanship - delivery times slightly longer than stated
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Cinzia
Rating: 4 out of 5
Ottjmo product and speed in making and shipping
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Kerstin R.
Rating: 4 out of 5
Thank you, everything was fine so far. This is the 3rd time I've ordered. The sets, e.g. for school, can be used in a variety of ways. Too bad that you can only choose one motif within the labels in the set. However, the backgrounds could vary in color. There is still room for improvement with the delivery time. My nieces and nephews like the "Kleberle" and I will certainly order again. The quality is super!
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Arianna
Rating: 4 out of 5
Beautiful and quality labels.
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Mehrdad K.
Rating: 2 out of 5
We received the order later than expected, while we paid additional shipping costs.
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Response from Petit-Fernand
Hi Mehrdad, we sincerely apologize! We checked the express delivery time and it actually took 2 days longer than it should have! We have refunded you the delivery price and filed an official complaint with the delivery company. Thank you for letting us know!
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Alexandra
Rating: 4 out of 5
The stickers look nice and are well printed. However, they are not particularly well pre-punched and therefore really difficult to remove from the backing film.
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Sofia Ben
Rating: 1 out of 5
Label never received and customer service non-existent, they do not respond (email and phone) to complaints. I lost money, to be avoided
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Response from Petit-Fernand
Hello, we are sorry for this anomaly of delivery by the postal services. If you have contacted us by email at [email protected] we will get back to you as soon as possible and do our best to find a solution. Have a nice day? Alessio
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Valentina T.
Rating: 1 out of 5
I still haven't received the labels, although it has been more than two weeks.
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Have a nice day ? Alessio
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Fausta
Rating: 2 out of 5
Order never arrived
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Response from Petit-Fernand
Goodgioro Fausta, we are sorry for this delivery anomaly by postal services. We have proceeded to make the refund as you requested. Thank you for your understanding Have a good day ? Alessio
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SARA T.
Rating: 1 out of 5
Order arrived the very late!!! And poor quality.
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Response from Petit-Fernand
Good morning,we are sorry to hear that your order is not up to your expectations Do not hesitate to contact us by email at [email protected] communicating uan photo of the product in question and we will do our best to find a solution Good day Alessio
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Martina C.
Rating: 1 out of 5
The labels never reached me....
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Response from Petit-Fernand
Good morning Martina, we are unfortunate about this shipping anomaly by the postal services. I see that we have already contacted you to find a solution to this inconvenience. Have a good day?
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Valerio D.
Rating: 4 out of 5
Simple, useful and quick!
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Giovanni F.
Rating: 1 out of 5
Package never arrived At the moment no return made Contacted almost every day and never solved the problem. I now demand the return
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. We have sent you an email to resolve your problem We wish you a good day Alessio
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Vera
Rating: 2 out of 5
I recently placed 2 orders, mindful of the previous very positive experience. The labels ordered now are very shoddy and peel off quickly, especially compared to the ones from 2 years ago that are still all attached. To date, half of the new ones have already come off. Too bad
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Response from Petit-Fernand
Good morning, please feel free to contact us by email at [email protected] telling us uan photo of the defective product and we will do our best to find a solution. Have a good day ? Alessio
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Claudia P.
Rating: 1 out of 5
Order never arrived and no one responded from customer service
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Response from Petit-Fernand
Good morning Claudia, we are sorry for this delay. We sent you an email to ask you to confirm the address and find a solution. Good day Alessio
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Ludmila A.
Rating: 1 out of 5
The order has not arrived for me. I wrote multiple emails to try to solve the problem,but nothing was done.
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Response from Petit-Fernand
Good morning, we are sorry for this delay. However, I see that we have proposed a solution for you. We remain available and wish you a good day Alessio
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gabriella E.
Rating: 4 out of 5
Hi found the adhesive product really good and d aesthetically beautiful. The clothing labels a little less so because already after the first wash they came off at the ends despite the fact that I followed the instructions to apply them to the letter.
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Sarah B.
Rating: 3 out of 5
The package never arrived! But customer service was ready to meet me immediately!
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Response from Petit-Fernand
Good morning, we are sorry for this non-delivery. As per our exchanges, we can infer that the prblem is related to incomplete address. Waiting for your feedback Good day ? Alessio
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Manuel
Rating: 4 out of 5
I ordered some labels they were a little late compared to the minimum expected timeline but However they arrived within the maximums. Very nice and well made, easy to apply and resistant to first washes.
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Valentina G.
Rating: 3 out of 5
I like the product less this time, it comes off badly and sometimes the clear film remains in my hand Too bad
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Response from Petit-Fernand
Good morning, we are sorry to hear that your order is not up to your expectations. please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution. Good day Alessio
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Egzona S.
Rating: 3 out of 5
Figures were unfortunately not so well pixelated
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Response from Petit-Fernand
Hello Egzona. We sincerely apologize! Could you please let us know more about this issue via email and we will endeavor to find a solution
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Davide C.
Rating: 4 out of 5
Great as always and I have been using them for years. The only note is that on the last supply they were not die cut very well so a tough one to take off.
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Francesca G.
Rating: 1 out of 5
Unfortunately I waited and never received my order! Very bad experience
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Response from Petit-Fernand
Good morning Francesca, we are sorry for this delivery anomaly please feel free to contact us by email at [email protected] confirming your shipping address and we will do our best to find a solution Good day Alessio
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Beatrice
Rating: 2 out of 5
Package arrived more than a week late
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Response from Petit-Fernand
Good morning Beatrice, we apologize for this delay on the part of postal services. We thank you for your understanding and wish you a good day ? Alessio
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Federica
Rating: 4 out of 5
The labels are well made and very nice in graphics and design, they take a while to arrive but you just have to time them well based on when we need them
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PAOLA F.
Rating: 4 out of 5
ONLINE ORDER AND SHIPPING GREAT
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Barbara B.
Rating: 4 out of 5
This is my first time using this product and I found it very good. Only drawback that one clothes tag came off after washing in the washing machine. I think this is normal. I will try again with another label.
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Lorena
Rating: 1 out of 5
Lousy service. I placed the order on September 9 and I'm still waiting. I had not read the opinions but seeing the experiences of other users it is not something punctual. Companies like this deserve to lose all their customers. There are many companies that make similar stickers and shipments meet their deadlines. Sincerely I will not buy again
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Response from Petit-Fernand
Hello Lorena, we are sorry for the delay of your order. We will contact you as soon as possible. Good day
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Francesco
Rating: 2 out of 5
Shipment arrived early, but product did not live up to expectations. Followed instructions but labels came off after a short time.
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Response from Petit-Fernand
Good morning, It is not normal for the labels to come off if the instructions were followed correctly: https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please feel free to email us at [email protected] telling us uan photo of the defective product and we will do our best to find a solution. Buonna gioranta ? Alessio
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LuxHei
Rating: 4 out of 5
Nice design and the quality is ok. It's a shame that the ice pack is no longer included, as was the case 2 years ago.
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Lorena
Rating: 1 out of 5
Goods never received
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Response from Petit-Fernand
Goodgioro, we are sorry about this anomaly on the part of postal services. We have sent you an email to find a solution. Looking forward to your feedback Have a good day ?
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Selina
Rating: 4 out of 5
The only thing to criticize is the long delivery time
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Alessandra
Rating: 4 out of 5
Very good quality product, accurate printing, many graphic variations available. I order often and have always been satisfied. Maybe to improve the shipping service, with fast delivery in Italy it took a little more than 5 working days.
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Alessia A.
Rating: 3 out of 5
Unfortunately, I received my order after 21 days and numerous emails
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Response from Petit-Fernand
Good morning Alessia, We are sorry for this delay from the postal services, it is not normal. We thank you for your understanding and wish you a good day ? Alessio
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Francesca C.
Rating: 2 out of 5
Good morning, for the last order I had asked for delivery within 48 h with the addition of a surcharge, but the delivery was not within the requested time. For previous orders I have always been very well satisfied.
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Response from Petit-Fernand
Good morning Francesca, We are sorry for this delay on the part of the postal services. To apologize, we have made arrangements to refund the postage. Thank you for your understanding and have a nice day ? Alessio
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N.N.
Rating: 3 out of 5
Some of the stickers are very difficult to remove from the sheet.
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Response from Petit-Fernand
Hello N.N, we are very sorry! This should not happen! We will send you the replacement and need some more information by e-mail, please!
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Anna C.
Rating: 3 out of 5
The labels very nice but with water they come off
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Response from Petit-Fernand
Good morning, It is not normal for labels to come off if the instructions were followed correctly: https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please feel free to email us at [email protected] telling us uan photo of the defective product and we will do our best to find a solution. Buonna gioranta ? Alessio
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Katharina M.
Rating: 4 out of 5
The labels are great! Unfortunately, shipping took a relatively long time. Because the shipment could not be tracked, we didn't know if and when the labels would arrive. But otherwise everything was great!
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