The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Order never received, after sending an e-mail twice I never got a reply.
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Response from Petit-Fernand
We have sent you an email to help you. We apologize for this delivery anomaly.
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Emilie Diarra
Rating: 3 out of 5
Perfect self-adhesive labels. Glue very well, nice aesthetics. Fast delivery. Iron-on label a little disappointed. It melts a bit despite the parchment paper and the iron being well adjusted. Does not adapt well to certain fabrics. I've seen that sticky labels for clothes have just come out. Would be nice to have designs for teenagers.
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Response from Petit-Fernand
Hello Emilie, we're sorry to read this about the quality of the thermo labels. We invite you to contact us by email, with photos of the labels in question so that we can help you. Have a nice day!
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Jeanne davis
Rating: 3 out of 5
The labels are attractive and consistent. The price is interesting. However, delivery times are much longer than indicated and customer service is non-existent as I never received a reply despite two emails sent several days apart...
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Response from Petit-Fernand
We are very sorry for our late response. We will contact you as soon as possible to help you. Have a nice day!
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Graziella Candelon
Rating: 1 out of 5
I never received my order
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Response from Petit-Fernand
Hello Gaziella, an email has been sent to reassure you that your order is on track.
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Maura B.
Rating: 4 out of 5
I placed two separate orders for personalized stationery labels and for notebooks/books. Really very very nice, my daughter delighted. The first order in late August, I don't know for what reason, arrived on 9/15, several days after the second order arrived. some difficulty peeling off the small labels for pencils
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silvia
Rating: 2 out of 5
products did not arrive on time, shipping via mail without tracking, ----EDIT: ----- I have to admit they were very kind and sent me back the labels and then the first ones arrived a little late as well. Problem maybe due to slow postal service. thank you regards
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Response from Petit-Fernand
Good morning, we are sorry for this delay. We have sent you an email to find a solution Good day ? Alessio
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Marica S.
Rating: 1 out of 5
What opinion did not come of it ????
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Good day Alessio
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Monica
Rating: 2 out of 5
Beautiful labels; colors and options numerous and nice well made. Unfortunately, the thermo stickers don't stay on well after two washes, in fact they just fall off and can't be resealed. The adhesive ones for clothing labels are much more valuable
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Response from Petit-Fernand
Good morning, please do not hesitate to contact us by email at [email protected] telling us uan photo of the defective product and we will do our best to find a solution. Good day Alessio
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Invité
Rating: 4 out of 5
Package received on time. Overpayment refunded promptly. The only problem is that the labels come off in the washing machine.
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Invité
Rating: 4 out of 5
Top of the line Various personalizations Nice receipt and it holds up really well
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Invité
Rating: 1 out of 5
Delivery times exceeded 3 weeks! It's just unacceptable
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Response from Petit-Fernand
Hello Lynda, we have contacted you by email in order to help you as soon as possible. Have a nice day!
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Elena O.
Rating: 1 out of 5
I placed an order for school labels and thermo adhesive labels on September 2. As of today September 22,I still have not received anything I ordered,I tried resetting my account password to write to customer service and I never received an email acknowledgment for the password change despite the procedure being done correctly.I am not at all satisfied with the service.
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Response from Petit-Fernand
Good morning Emanuela, we are sorry for this anomaly on the part of postal services. We have sent you an email to find a solution. Good day Alessio
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Loiacono Emilie
Rating: 1 out of 5
Lame! Never received my order of labels several tries of complaint without answers!!!!
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Response from Petit-Fernand
We have contacted you by email in order to help you. We apologize for the delay in responding. Have a nice day Emilie
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Stella
Rating: 4 out of 5
Very well made labels and quality lunchboxes. Efficient and fast customer service.
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JESSICA
Rating: 1 out of 5
Package never arrived and they don't respond to emails
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Response from Petit-Fernand
Good morning Jessica, we are receiving an exceptional number of requests at this time, that is why there is a delay. We will get back to you as soon as possible to find a solution to your inconvenience. Good day Alessio
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Roberta S.
Rating: 4 out of 5
First time buying on this site,and I was really pleased. Great material,and most importantly really short time to receive the product compared to what was indicated. Thank you very much
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E. R.
Rating: 1 out of 5
I never received my order, although they later refunded what I paid, I was very disappointed. The shipping system without tracking gives no guarantee.
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Response from Petit-Fernand
Good morning Emanuela, we are sorry for this delay on the part of postal services, it is not normal. We have tried to do everything possible to find a solution. Good day Alessio
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Giulia
Rating: 1 out of 5
Order never received
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Response from Petit-Fernand
Good morning Julia, We are sorry for this delay on the part of postal services. We have sent you an email to find a soolution as soon as possible. Good day Alessio
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Fausto M.
Rating: 1 out of 5
The cap on the Personalized Water Bottle broke right away. The taxes are too high.
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Response from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. We have sent you an email to find a solution Good day Alessio
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Rosanna T.
Rating: 4 out of 5
All perfect
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Rose-Marie Beignion
Rating: 1 out of 5
I bought a gourd, the edge of the stopper broke and split, the paint peeled off, after barely a week's use, no response from the site, just that I shouldn't send out reminders, I'm waiting for a refund.
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Response from Petit-Fernand
We have contacted you by email to help you. Have a nice day!
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Anna
Rating: 4 out of 5
I have been ordering from you since my son started kindergarten Now he is already at school and we continue to order - a customer for many years and for good reason The only thing I have to say is that the adhesive labels for clothes no longer hold as well as they used to We still have stickers from kindergarten that are still up - after countless washes - the new labels come off after just a few washes It would be nice if the quality was as good as it used to be
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Lisa
Rating: 1 out of 5
I simply never received my labels after numerous reminders. Poor service.
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Response from Petit-Fernand
We have contacted you by email in order to help you. We are sorry for the delay in delivery. Have a nice day!
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cliente
Rating: 1 out of 5
Unfortunately, ordered labels 2 weeks ago and still have not arrived
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Have a nice day
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Mimie M.
Rating: 2 out of 5
It's the second time we've bought. Last year and this year, but unfortunately the quality was not the same. The labels do not collent well on the colors. We are very disappointed and are already thinking about ordering elsewhere.
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Response from Petit-Fernand
We are sorry to hear that you are having problems with your labels. Can you send us photos of the labels that are missing or photos of the place where they were applied? Nous avons plus d'informations sur l'email.
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Lorena Martinez
Rating: 1 out of 5
Nefarious service. The order date was September 2 and it still hasn't arrived after 20 days. I have tried to contact them on 2 occasions and they do not respond to emails. You make accounts that you will have them by a certain date and then it is not so. Very disappointed with their treatment and customer service.
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Response from Petit-Fernand
Hello Lorena, we are sorry for the delay in the delivery of your order. We will contact you as soon as possible to help you.
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VERA
Rating: 4 out of 5
Accurate, easy to use, and well-rounded package. Just a little few of the smaller ones.
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Maria
Rating: 4 out of 5
This is already our 3rd order with C-MonEtiquette. On-line personalization is easy, thanks to the interface that lets you see the results "live". The labels are attractive, legible, of good format and quality. We order them mainly for clothes, shoes and now school supplies. The only reservation is that on some boards, they can be difficult to remove from their place.
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Eva
Rating: 1 out of 5
I gave 1 star xbecause 0 was not possible. Ordered merchandise in early September,never arrived. Money taken immediately. Assistance nonexistent, teasing many.
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Have a nice day
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Invité
Rating: 2 out of 5
Unfortunately, the labels wash off.
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Response from Petit-Fernand
We have contacted you by email in order to help you. We apologize for this quality anomaly. Have a nice day!
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silvia
Rating: 1 out of 5
You have not solved my problem. Order placed on August 29 and I still haven't received anything. I have already sent several reminders to customer service but have not received a response yet!
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Response from Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Good day Alessio
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Monika F.
Rating: 1 out of 5
unfortunately the stickers do not hold. very annoying for the price
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Response from Petit-Fernand
Hello Monika, we are very sorry that this problem has occurred. Normally this should not happen. We would like to solve this problem by offering you some solutions via e-mail. We await your reply!
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Sigrid Delvaux
Rating: 1 out of 5
Still haven't received my order after a month of waiting
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Response from Petit-Fernand
We have contacted you by email in order to help you. We are very sorry about this delivery anomaly. Have a nice day!
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Invité
Rating: 1 out of 5
I still haven't received anything
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Response from Petit-Fernand
We have contacted you by email in order to help you. We are very sorry about this delivery anomaly. Have a nice day!
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Pauline Marquet
Rating: 1 out of 5
Catastrophic delivery time for a 990 delivery. An e-mail was sent to the customer service department with a mediocre response. I will not order from you again.
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Response from Petit-Fernand
Hello Pauline, we have reimbursed you for the shipping costs, and we apologize again for this shipping incident. Have a nice day!
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DARIA B.
Rating: 4 out of 5
Labels with very nice graphics, in this order I found it a bit difficult to peel off the individual labels, some were flaking off
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Janny Aurore;
Rating: 4 out of 5
I haven't given the product a 100% rating yet, but we're happy with it - it's well made.
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Zizi
Rating: 1 out of 5
My order has not yet arrived. I think it's a real shame !!!! I'm very sad about it, I didn't get any money back either !!!!
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Response from Petit-Fernand
Hello Zena, you could not receive your order because the house number was missing. We have offered you some options in the email.
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Bonny Timblene
Rating: 3 out of 5
Arrived on time with great labels, unfortunately I was missing the shoe labels that were supposed to be included in the back-to-school pack.
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Response from Petit-Fernand
Dear Bonny, We have tried to reach you by phone, in order to help you. Have a nice day :)
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FRANCESCA A.
Rating: 3 out of 5
Thermoadhesive labels come off very easily and quickly
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Response from Petit-Fernand
Good morning, we are sorry for this inconvenience, it is not normal for labels to come off. I confirm that we have sent you a message in order to find a solution. Have a nice day ?
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