Customer reviews of Petit-Fernand

Nothing received for my August 22 order. After a reminder, he sent me another one on September 16 and still nothing. It's scandalous, no follow-up, the post office definitely has its back to me. I don't recommend this site

I never received my order and no one is answering me...

The labels are quite good and nice (purchased before) but the shipping method should be reviewed and the delivery time should be well specified. This is bordering on a scam. You can't advertise "manufacture within 48 hours" (and a tiny asterisk refer back to who knows what information) and then once the order is sliced wash your hands by writing that delivery times are not guaranteed and not up to them. I find the message per sale misleading and deceptive. Eventually for school I will have to buy labels and handwrite the child's name. Very bad. Next time I will buy on other channels that protect the consumer more. Ps. The invoice on the other hand arrives on time ... the labels I am still waiting for them ...

I have been waiting several days for my order. I send an email and they don't answer. I call by phone and they don't answer... Very little seriousness... They were quick to collect the money.

Hello. I had a little problem with my back order. The labels stick very badly especially those for the shoes. Thank you for your feedback. Cdlt, Auriane

I have been waiting more than 17 days for my order!!!, I sent mail, call by phone and nothing, no answers anywhere. It seems to me very little serious. To make the collection if they were fast, but for delivery NOTHING!

I ordered labels on September 3 and on September 14 they still have not arrived. I am waiting for a response from the member service, but I see that there are several people complaining.... Commande effectuée le 3 septembre et toujours pas d'etiquette le 15 septembre. J'attends la réponse du service client mais je vois qu'il y a pas mal de plaintes concernant le même sujet.

After almost 10 days I'm still waiting for my order what a pity not to have read these comments before. What a scam!!!!! But to charge if they go fast! And seeing that they do not give me any solution, I will have to make a complaint to consumer, this can not be allowed.

I am still waiting for more than 10 days for a response to my order, I will file a claim at the appropriate place for my return, fatal this page.

I ordered two types of labels, only one arrived and the thermoadhesive ones have not arrived... I have written several emails and nothing! What a scam to pay 14 euros for some labels and you have nowhere to complain when part of the order does not arrive? the contact phone number is 902, another scam!

I made an order for the first time, I paid the express shipping which is almost ten euros because I urgently needed the labels, and they took more than a week to deliver it to me, I feel cheated, because if I paid the express shipping, it was theirs to deliver them soon, if not, I would not have paid, I complained and the petit-Fernando, they tell me that they sent it and they expect it to arrive soon, but they do not put any solution to what I have told them, freaking out with them, I will not buy here again, I do not recommend it.

Ordered 5 days ago (#4001249556) and haven't received any shipment notification even though website says made within 48h. The status online still shows processing! Definitely don't believe the "delivery within 2 to 6 working days" note on their website. After seeing the reviews here and other's experiences, I really regret ordering with them. I doubt I'll ever receive anything like many people on here. I emailed them yesterday but they haven't responded yet, it's a 72hr lead time to respond and no other way to contact them. The company seems great at marketing and design but awful at operations. Update: it's been shipped now after 5 days, will see when it actually arrives...

I placed an order for labels on the 03/09/2022 and gave still not received the labels. I have contacted petit Fernand concerning my order and still not received a reply.

I ordered and paid for some personalised labels. After 4 weeks they have still not arrived. I have emailed them 3 times and messaged them through the website and they have not replied, I have just been ignored. They do not have a working phone number.

Ordered on August 23rd, still nothing received. No tracking number, nothing. The only explanation according to them is the post office. And here I see that there are a lot of notices at the moment where people are complaining about the same thing. Not serious at all

I was looking for labels to mark my daughter's clothes and came across c-monetiquette.fr. The choice of labels is varied. I had no trouble placing my order and received it quickly.

Many friends had told me good things about this site but for me unfortunately it was not the same.... The labels never arrived at their destination, after several reminders telling me that they would arrive and that they could not track the shipment, after about 2 weeks out of the blue they tell me that the package went missingo..... I was extremely urgent about it and found myself without my materials obviously all refunded but I had ordered well in advance. Sorry!!!

Between order and delivery I count about a week. Good quality labels, no defects but some stickers didn't stand up to the machine but it did the job during my child's school trip.

I Woukd give 0 if I could I placed an order for labels 2 weeks ago, never received my order and emailed 3 times which they ignored, I'll have to try and request refund and order labels elsewhere. Do not waste your time with this company.

Lousy !!! I placed an order on August 20 to date order never received ! I have never been able to track them down at their contact center because of the countless requests ..sent endless complaint emails to date not even a response from them ! This was my first purchase ..but never again not recommended !

My order has been shipped several days ago, but it has not arrived. I have written several emails requesting information about the shipping company and tracking number and they do not answer. SCAMMERS!!!

Order placed on 08/27/22 shipped on 08/29/22 and to date still nothing , customer service as they call it practically nonexistent ,they tell me to wait at least until the 15th when school has already started and they don't know how to give me a tracking number......in the indications of shipping times they give lotto numbers ..really a very bad organization

Ordered at the end of August, it was supposed to be delivered on August 26, perfect! Except that they forgot my house number so the parcel was sent back to sender. I wrote to them to find out how things were going and then you had to pay 720 via PayPal to have the parcel sent back to you (whereas on the initial order it was 6delivery) so I didn't want to lose the 66 I'd already paid so I returned 720 and I'm still waiting for the parcel.

As for the order, it arrived within a short time and all complete. But both the thermo stickers and the stickers for the clothing label does not stay attached. I don't understand what is wrong. Respected time and washing. Too bad they are so beautiful.

Good evening, I placed an order (N°3000978945) on August 29, it turns out shipped the next day but still no news. I contacted customer service and they told me to be patient until September 15 ( school already started). I am very sorry about this inconvenience because this is the fourth year I have been buying from them so far there have been no problems, shipments have arrived after po ho days. Last year a label was found to be defective and within 3 days they sent me the new reprinted corrected ones. Hopefully everything arrives on time I would hate to change suppliers.

Too bad I didn't read these comments before... I paid 9 for express shipping and it took almost a week to get it to me, the timing of the standard order... although seeing what other parents have said I have to be grateful that at least I got my order...

It's been a week since I placed my order and for the last three days I have been told that it has been shipped and still nothing.

No receipt of my order... Several complaints with no reaction other than a reminder of the deadline.

The order has never arrived and their customer service never responds. My advice: do not buy from this store.

I ordered a pack of labels for back to school and they never arrived, I should have read the comments before.

I purchased nametags by wire transfer on August 29, to this day I know nothing about my order...there is no customer service! School will start on Monday and I will have to do it some other way! Be careful

Bought 30 labels on 25.08 and still haven't received anything! Knowing that it's for the school, I'm obliged to recommend some. Hoping it will finally arrive! I contacted customer service in September and got no answer. I'm very disappointed and hope to hear from you as soon as possible, as 9 x 2 doesn't suit me at all!

Correct labels. We'll see how long they last, especially the clothing labels.

Unfortunately, it is not immediately clear on the homepage that shipping takes a LONG time. It is mentioned everywhere that shipping takes 48 hours. But you have to find out for yourself that the whole thing comes from France and that shipping takes forever. I ordered on 30.08. By the way, it wasn't shipped until 06.09.. So here, too, the 48h deadline was not met. The goods have still not arrived. I am now forced to buy stickers from another supplier AGAIN, as I need them for the start of school. I very much hope that I will get my money back. The structure of the homepage and the delivery times should definitely be made clearer. If this had been clear to me before I ordered, I wouldn't have ordered there again as it would have been clear that it probably wouldn't arrive on time. Too bad.

Unfortunately, the quality of the labels has deteriorated a lot and they have already come off after one wash. The customer service is also not very customer-oriented and you only got the message that you can no longer send it back

These are terrible. Didn't even survive one day at school, let alone through the wash. They are too long for most clothing labels, which is where the manufacturer instructs the user to adhere them for best effect. There are better products than this on the market.

This year I am unfortunately disappointed. I'm not one for negative comments, but having received no reply from the company after two messages I'm writing my dissatisfaction here. I've been ordering from the site for years because I was satisfied with the self-adhesive labels, but here the labels don't stick properly, which is annoying when you're dealing with about 80 labels. I think it's a shame not to have any feedback from the company about this incident.

I AM STILL WAITING FOR MY ORDER, NO MATTER IF I PAY FOR EXPRESS OR NORMAL SHIPPING, IT WILL NEVER ARRIVE, THEY DON'T ANSWER NEITHER TO THE MAILS NOR TO THE PHONE, EXCUSE ...HIGH DEMAND. THEY ONLY ANSWER OR CONTACT YOU WHEN YOU EXPOSE THEM IN NETWORKS. CURIOUS TRUTH. SCAMMERS, MISLEADING ADVERTISING, RECOMMENDED ZERO. DO NOT WASTE TIME OR MONEY!!!

I ordered a personalized water bottle in June, but the cap on the bottle doesn't screw on properly anymore. I've reported it but they won't send me back a new cap... I think it's a shame that a product bought 3 months ago already has problems.

nul!!!! 1st and last time I order on this site! Lunch box ordered, wrong motif chosen, first name misspelled! ZERO customer service! no response despite several emails and impossible to reach anyone by phone! Very, very disappointed!!!!!