Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
When I placed the order I sent an email because I had ordered the wrong option. I wanted them for clothing. I received an email saying that they would give me an answer in 24 hours approx. and not only did they not give me an answer but they sent me the order which is of no use to me.
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Response from Petit-Fernand
Hi Helena, we have contacted you by email, to help you. Greetings
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Caterina I.
Rating: 2 out of 5
I ordered the labels for the second time ! I must say that the first time I had a great time The second time though, very bad ! They took more than 20 days to arrive ! Very slow in shipping ! Absurd ! But the labels are of good quality, that yes !
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Response from Petit-Fernand
Good morning Caterina, we are sorry for this delay from the postal services, it is not normal. We thank you for your understanding and wish you a good day ?
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Cristina López
Rating: 1 out of 5
I never got the stickers.
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Response from Petit-Fernand
After having spoken with you, we confirm that the refund has been made. Greetings and apologies for the delay
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Rr
Rating: 3 out of 5
Delivery time a little long. But the products are great!
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Response from Petit-Fernand
Hello RR. We are sorry if the delivery took longer than expected! Normally it should take 2-6 working days. We are glad you liked the labels!
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Marie Casini
Rating: 1 out of 5
Hello, I've been a customer for several years and everything has always gone well, except this time when a month later my order still hasn't arrived. I've called and sent several messages with no reply or without managing to reach anyone. I'm very surprised at the sharp drop in service quality.
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Response from Petit-Fernand
Hello Marie, we apologize for the delay in responding. We've just left you a voicemail on the phone to help you. Have a nice day!
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Sig.ra L.
Rating: 4 out of 5
Very nice and sturdy items. Maybe a little pricey but quality
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Sonia Vázquez Carral
Rating: 2 out of 5
It took me a long time to receive my order. I have written to them explaining it and they have not even answered me. Very unhappy with the service I'm sorry
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Response from Petit-Fernand
Sonia, we have contacted you by email, to help you. Greetings
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Cascia
Rating: 4 out of 5
Petit-Fernand has excellent aesthetic taste, and the online booking service is easy to use, intuitive, and beautiful to look at. I ordered a number of labels for clothes and objects. I chose the background, colors, fonts, and designs. The labels that iron on fabrics hold up well, even to repeated washings. Only flaw to report: the printing graphics could be slightly improved, as they look a bit grainy.
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Valeria D.
Rating: 4 out of 5
Valid adhesive and thermoadhesive labels for personalizing items. Very nice patterns and rendering of customized products. Competitive prices. On-time shipping.
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Michela M.
Rating: 3 out of 5
This year's narrow and long version labels have found poor adhesion on crayons and markers . They lift over the entire length. A real shame!
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Response from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. please feel free to contact us by email at [email protected] communicating a photo of the defective product and we will do our best to find a solution Alessio
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Lisa
Rating: 4 out of 5
The stickers are very nice and hold well. However, this time the stickers are difficult to remove and get unsightly creases/cracks.
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Monica B.
Rating: 4 out of 5
Very beautiful and different kinds of labels useful for school
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Valentina
Rating: 4 out of 5
Delivery was a little long, customer service efficient and quick to try to resolve. Thank you ??
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Naiara Alvarez
Rating: 4 out of 5
Everything great but I would like it to arrive sooner.
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Eva P.
Rating: 1 out of 5
Labels come off both fabric and object labels, I was sent the wrong water bottle cap and when I asked for an explanation I was told it will arrive
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Response from Petit-Fernand
Good morning Eva, we are very sorry for this unpleasant experience. We have contacted you to find an appropriate solution. Have a good day ? Alessio
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Ilenia D.
Rating: 1 out of 5
My order never arrived!
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by the postal service. I confirm that we have made the refund as you requested. Have a nice day ? Alessio
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Ajuma E.
Rating: 4 out of 5
I have been buying these labels for 3 years already and they are a good product, but not perfect because I have had them come off, especially the ones for clothes despite having followed the given procedure. The company is serious because once I exposed the problem, they promptly sent me back more labels free of charge, unfortunately, however, the problem recurred.
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Jenny Moya
Rating: 3 out of 5
They take longer than stipulated and the product is very good, I am delighted and my children even more so.
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Response from Petit-Fernand
We apologize for the delay of your order. Have a nice day.
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Federica D.
Rating: 4 out of 5
Very cute labels ....long shipping times
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Sdr
Rating: 1 out of 5
We ordered items one of which had a missing piece We sent notification to customer service but no response.
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Response from Petit-Fernand
Good morning Sara, We could not trace your message, we have quidi tried to contact you to find a solution to this unfortunate inconvenience. Have a nice day ? Alessio
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Giulia
Rating: 1 out of 5
The order never arrived. I was offered a resubmission, I hope not to have a second disappointment.
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. We hope you will receive the new shipment soon A good day Alessio
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Ani
Rating: 4 out of 5
I would give 5 stars because the products are really original and quality, but one star was taken off because of the price, which seems a bit excessive.
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Olimpia S.
Rating: 1 out of 5
Never received order
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Good day Alessio
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Lam T.
Rating: 1 out of 5
Hello I have not received my order since September 4, 2022. Please check it again and let me know: Where is the package? I am looking forward to it. LAM
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Response from Petit-Fernand
Hello Lam. I am sorry that you have not yet received your order. Please see the reply to your email with further information.
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Maria
Rating: 1 out of 5
Did not receive the goods and no feedback from customer service. Can only advise against ordering here. Too bad, hope I get my money back.
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Response from Petit-Fernand
Hello Maria, we are sorry that you have not yet received your order. We reply to all customers and you probably did not reply to the general information email you received when you filled out the contact form. Please provide with your order number and and address confirmation and we will be able to provide with solution.
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Barbara B.
Rating: 1 out of 5
I HAVE ALWAYS BUYED FROM THEM WITH NO MAJOR PROBLEMS, ONCE IT HAPPENED TO ME THAT THE LABELS WOULD NOT REMOVE FROM THE SHEET AND THEY SENT THEM BACK TO ME, THIS YEAR IN ADDITION TO THE DELAY NOT ADDUCIBLE TO THEIR IMAGE , THE ADHERENCE OF THE LABELS ON THE COLORS LEAVES TO DESIRE .
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Response from Petit-Fernand
Good morning Barbara, we are sorry to hear that your order did not meet your expectations. Please feel free to contact us by email at [email protected] telling us uan photo of the defective product and we will do our best to find a solution Good day Alessio
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Lehrgeldzahlerin
Rating: 2 out of 5
The labels look very nice but don't last two washes. It's a shame, because they don't last long when used to mark clothes and are unfortunately not worth the very reasonable price. However, they stick very well (so far and for the last 4 weeks) on flat items and items that are less exposed to wear and tear or do not need to be washed. They can therefore be recommended. I can recommend them less for clothing. Therefore only 2.5 out of 5 stars.
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Response from Petit-Fernand
We apologize for the problem with the labels. Can you please contact our customer service to find a solution?
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Danielle
Rating: 3 out of 5
Unfortunately very small so shitty that you can hardly read names. Unfortunately, they didn't last long either... they look cute in themselves, so it's a shame that they didn't last properly with us
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Response from Petit-Fernand
Hello Daniella. We are sorry to hear that your labels are peeling off - of course this should not happen! We have more info via email please.
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Abbie
Rating: 1 out of 5
I have brought from you for years for my daughters school uniform and this year they iron on labels have came off after 2 washes! I emailed but was told because I purchased them in July there is nothing you can do! Disappointed and won't be purchasing from you again.
Response from Petit-Fernand
Dear Abbie, we are sorry again about this situation. Our policy stated that the claim can be taken into account within a period of one month after the purchase. We are very sorry we could not help you in this particular situation. We will surely think of changing the terms and conditions in the future.
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Mimi
Rating: 4 out of 5
excellent product
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Stephanie H.
Rating: 2 out of 5
Ordered iron on labels for daughters school uniform. Look amazing however started peeling after first wash.
Response from Petit-Fernand
Dear Stephanie, our sincere apologies! Please, see the offer over the email.
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Lyne Pronovost
Rating: 1 out of 5
Hello, I have already given my opinion but no response from you. I left you my cell number to reach me on September 19, 2022. It's been almost a month since I ordered my labels and I haven't received any labels or tracking. Very disappointed with the company. Yet the amount is deducted from my card
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Response from Petit-Fernand
Hello Lyne, sorry for the late reply, I noticed that your email was in the spam folder, so we didn't receive it. We have contacted you to find a solution as soon as possible. Have a nice day? Alessio
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Carolina
Rating: 4 out of 5
Always a little long delivery, not cheap, but durable.
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Patricia Vico
Rating: 2 out of 5
The quality of iron-on garment labels has declined dramatically.
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Response from Petit-Fernand
Patricia, contact us by email in private so we can contact you to better understand and help you. Greetings
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Antonio
Rating: 3 out of 5
Helpfulness on the part of customer service in resolving shipping issues
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Response from Petit-Fernand
Good morning Antonio, we are sorry for this delivery anomaly by the postal service. We have contacted you proposing a solution. Have a nice day ? Alessio
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M B.
Rating: 1 out of 5
Slow in delivery and, most importantly, labels that come off after just one wash (I used the thermo-adhesive one for clothes)!
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Response from Petit-Fernand
Dear Martina, I am very sorry to hear that you have experienced problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva If the problem persists, please do not hesitate to contact us by email at [email protected] telling us uan photo of the defective product and we will do our best to find a solution. Have a nice day Alessio
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Alice C.
Rating: 1 out of 5
Unfortunately, the purchased labels have not arrived to me and I cannot review it. I am sorry since I have been buying from your site for years and it had never happened.
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Response from Petit-Fernand
Goodgioro Alice, we are sorry for this delivery anomaly by postal services. We have already contacted you to resolve the problem. Have a good day
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Aly
Rating: 4 out of 5
Perfect in every way...except delivery.... Although I was already aware of the time it took to receive them (which was fine), it took even longer...thus delaying the delivery of the school supplies.
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Loredana C.
Rating: 2 out of 5
This time I was very disappointed! I ordered the labels on September 2 I received them wrong (alas yes with another baby's name) and to this day I still haven't received the right ones!!!
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Response from Petit-Fernand
Good morning, we are sorry for this error. We have contacted you to find a solution. Have a nice day ? Alessio
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Giulia R.
Rating: 4 out of 5
Very nice thermoadhesive labels!!! I've already had some come off but it could be my fault too
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