The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I ordered labels on August 9th. Today is the 29th and I still haven't received anything, neither the order nor an e-mail confirming that it has been sent. So I don't know what's going on, despite having sent 2 e-mails to your services.
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Response from Petit-Fernand
Hello Christelle, We sent you an email to help you this morning. We look forward to hearing from you, and wish you a good day.
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Audrey COLLOMBIER
Rating: 1 out of 5
I used the self-adhesive object labels for my 4 children's pencils, pens and markers (large order). I stuck the labels on and three days later everything was coming off. I reapplied the labels, pressing hard again, and it started all over again. I took everything off and threw it in the garbage can. I'm disgusted, it's literally money down the drain. I find this unacceptable.
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Response from Petit-Fernand
Audrey, We will send you back the self-adhesive labels of your order, as it is abnormal for our labels to come off. Have a nice day!
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Tizziana
Rating: 4 out of 5
I usually order my labels from this site. Fast delivery. Always spot on and very handy for labeling all the kids' stuff. Nice rendering. Just a shame the shoe labels aren't lined like they used to be.
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Alexb
Rating: 4 out of 5
I order every year correct product fast delivery and
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Marie dubois
Rating: 4 out of 5
I wanted to buy a gourd but the price was too high!
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Laetitia Deboudt
Rating: 1 out of 5
After a month and a half of waiting and not receiving anything I cancelled my order! That's a real shame! I don't have any labels for this season ! Well done to the after-sales service, they're there to help you!
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Response from Petit-Fernand
We are very sorry for the delay in the order. Good day to you Laetitia
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SANDRINE MUNIER
Rating: 1 out of 5
Order placed on August 6, here we are on August 29 and still nothing received!!!! I sent an e-mail to the complaints department and they told me "postal delays....". So I re-posted my order to A qui S on Thursday 25/08 and I was delivered today Monday 29/08 without paying for a fast delivery !!!! I will never recommend Cmon étiquettes !!!
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Response from Petit-Fernand
Hello Sandrine, We are sorry for the delay in delivery of your order. We have contacted you by email to help you. Have a nice day!
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K G.
Rating: 4 out of 5
Great looking and stick well when 1st applied. .. unfortunately after 1 wash they were kind of hanging off
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Sandra R.
Rating: 3 out of 5
Great quality. Unfortunately, I had to order twice because it was canceled after the first order. That's why I placed the same order again. In the end it came twice and the money was debited twice accordingly. Now I have more than I perhaps need.
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Response from Petit-Fernand
Hello, we are sorry for this inconvenience. We will get in touch with you to resolve this issue quickly. Have a nice day
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Muriel Lartaud
Rating: 2 out of 5
I've been ordering for 4 years, but for two years now the labels have been peeling off very badly and tearing before I've even used them. Too bad
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Response from Petit-Fernand
Hello Muriel, Please contact us by email with your order number so that we can better understand your request and help you find a solution.
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Hilde
Rating: 3 out of 5
Customizable labels, nice, lots of choice. Fast delivery, although I received someone else's order first. With today's computers, mistakes happen, so I don't hold it against you. I even received a discount voucher for a future order, which I appreciated. On the other hand, the labels don't hold up well. The first time I washed them in the washing machine (no tumble dryer), they started to peel off. It's a pity, I was convinced until then, but it's the most important argument in my opinion.
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Response from Petit-Fernand
Hello Hilde, Thank you for taking the time to write to us and share your opinion. We invite you to contact us by email so that we can help you. Have a nice day!
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Ela M.
Rating: 4 out of 5
We have been using the stickers for several years now and are satisfied. They generally hold up very well, even in the washing machine. However, we have also had cases where they didn't last half as long. They are unbeatable for labeling school and daycare items and my children can do it themselves and have fun doing it.
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Svenja
Rating: 4 out of 5
Fast delivery and great service if you have any questions. Great quality, so far all stickers are holding up. I have already recommended you and you have been recommended to me. ??
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F. S.
Rating: 4 out of 5
The stickers are great. The quality, motifs and colors are impressive. Unfortunately, shipping took a very long time.
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sazan S.
Rating: 1 out of 5
Unfortunately, I haven't received my order yet, which doesn't sound good.
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Response from Petit-Fernand
Hello, we are sorry that you have not yet received your order. We will contact you as soon as possible to find a solution as soon as possible. We apologize for this inconvenience.
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Daniela
Rating: 3 out of 5
I have a 6-year-old and a 3-year-old and I have always bought these quality labels. I have also given them to various friends for their children but this time I was really disappointed. I asked for labels for 4 children, so 4 different names and you sent me everything on two booklets only! So I couldn't give the booklet, which is nice packaging but I had to cut the sheets myself and divide them for the 4 children! I did not like this at all, also because the labels for each child were not few! I suggest that for each name the labels be given in a separate pad!
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Response from Petit-Fernand
Good morning Daniela We have taken note of your message. We are sorry if your order does not fully meet your expectations. However, we only send a separate booklet when it is a savings package (daycare, preschool...). For other cases, and even if the order includes several names, we do not necessarily send multiple booklets, for reasons of paper consumption and staples (eco-responsibility). Thank you for your understanding, Sincerely Alessio, Customer Service
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Charlotte Metra
Rating: 1 out of 5
Label never received... priority parcel sent on the 23rd and still nothing on the 28th! Very disappointed I won't have my labels for my daughter's first day of school.
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Response from Petit-Fernand
We have contacted you by email and telephone to help you. Your order is still being delivered, so it shouldn't be long now :) Have a nice day
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Sandra
Rating: 1 out of 5
Hello, I haven't received anything. It's been over 3 weeks and still nothing!
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Response from Petit-Fernand
Hello Sandra, We have contacted you by email and by phone in order to help you .
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Cassandra Jevin
Rating: 4 out of 5
Worried about my tracking delivery that I paid 2nd C my label had no tracking number with the post office They immediately refunded me these 2nd A few days later, it was in my mailbox. Very pretty and easy to stick, to be seen in time now
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Oriane Esserhiri
Rating: 3 out of 5
Well made labels but delivery takes far too long. The 24/48h as indicated on the site is false.
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Response from Petit-Fernand
Hello Oriane, An email has been sent to you to help you :)
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Jessica Morel
Rating: 1 out of 5
Order placed on August 6th and to date still nothing received, I sent an email to customer service, no response from them and impossible to reach them by phone, really disappointed at the lack of seriousness, in the meantime payment has been made and no trace of my labels. First and last order on your site.
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Response from Petit-Fernand
Hello Jessica, We are very sorry for the delay in your order. We invite you to come back to us by email, so that we can help you. Have a nice day!
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Tina F.
Rating: 1 out of 5
So overpriced! I chose 10 stickers - thinking it was 10 strips . No ten tiny stickers x 2 was £8 with delivery!
Response from Petit-Fernand
Hi Tina, we are sorry to hear that the prices are not as you expected. You can send the order back if you wish and we will refund it!
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cynthia lischka
Rating: 2 out of 5
order at the beginning of the month arrive at the end of the month parcel returned to sender... Otherwise fast and efficient after-sales service good quality labels
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Response from Petit-Fernand
Thanks for your feedback :)
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M.C
Rating: 1 out of 5
Run away from them like they run away from you when they don't want to solve their mistakes despite several reminders!
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Response from Petit-Fernand
Hello Malika, We have contacted you by email in order to help you. Have a nice day!
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Aurélie Aguirre Ojer
Rating: 4 out of 5
Nothing to say. Everything is perfect.
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Maryne Lemye
Rating: 2 out of 5
I'm really disappointed, the writing on the binder clip is really too small. An adult already has trouble reading, so imagine a child. The writing on your site is much more legible.
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Response from Petit-Fernand
Hi Maryne, Please send us a photo of the article in question so that we can help you. Have a nice day!
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Lucie Ghion
Rating: 1 out of 5
The order still hasn't arrived?
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Response from Petit-Fernand
Hello Lucie, We have just contacted you by email, in order to find a solution together. Have a nice day!
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Taylor Bary
Rating: 1 out of 5
I did not receive my order.
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Response from Petit-Fernand
Hello Taylor, An email has been sent to you to help you.
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Nadine
Rating: 2 out of 5
So far I have always been delighted with the stickers. With this delivery, however, the stickers were dirty, probably because the shipping bag had disintegrated from the inside. So you couldn't give them away as intended.
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Response from Petit-Fernand
Hello Nadine, We are very sorry to hear this! We will resend the labels. Can you please give us more details via email?
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Aurélie Gaume
Rating: 3 out of 5
1st order for me, careful and fast shipping but very disappointed with the size of the writing, you have to get really close to read the name, otherwise very pretty but not practical, I will not order again.
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Response from Petit-Fernand
Hello Aurélie, An email has been sent to you to help you. Have a nice day!
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Aurora F.
Rating: 1 out of 5
I ordered a custom water bottle, but it definitely arrived spoiled. It wouldn't have been a problem if customer service had gotten back to me. But unfortunately, despite the fact that I used the contact section on their website, and we tried to contact them via their Instagram page, to date I have not received a response. This is a real shame because I had bought labels from them before and was satisfied.
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Response from Petit-Fernand
Good morning Aurora, we are sorry for the late response, we are receiving a high number of inquiries at this time. We have taken steps to send you a message to find a solution to your inconvenience. Good day ?
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Mira
Rating: 3 out of 5
Nice choice of label customization. Very nice patterns and colors for our kids. However, I'm very disappointed because the clothes labels are very large and stick out on most of the clothes labels. I followed the instructions for the 1st application, but on the 1st run of the tumble dryer, I can already see the labels starting to shrivel and peel off! I'll have to wait and see for the rest of the garments.
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Response from Petit-Fernand
Dear Mirana, We have just contacted you by phone and email to help you. Have a nice day!
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Marco De almeida ribeiro
Rating: 1 out of 5
I'm very disappointed I've been waiting 3 weeks for my order and still nothing And it's not the first time Very disappointed with this site
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Response from Petit-Fernand
Our apologies for this delivery anomaly Marco . Your order has been refunded. Have a nice day
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Melissa Mata Perez
Rating: 1 out of 5
Hello disappointed as I have not yet received my order and school starts again on Monday :(
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Response from Petit-Fernand
Hello Melissa, I have just left you a voicemail to help you find a solution as soon as possible. We apologize for the delay in delivery.
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F.M
Rating: 4 out of 5
This was the second time I had ordered labels. There were delivery problems each time, but they were more than made up for by the speed of the customer service. The products themselves are good and well made.
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Christelle Romani
Rating: 1 out of 5
I still haven't received my order
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Response from Petit-Fernand
We apologize for this delivery anomaly with La Poste. We have contacted you by email to help you. Have a nice day
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Fanny
Rating: 1 out of 5
As specified in the instructions, I used my iron at 200 degrees, waited 15 minutes for the iron to heat up, and placed the label on each garment with the parchment paper. I pressed for 8 or 10 seconds on each garment. First wash 15 days after labeling the garments: surprise, all the labels come off in a 30-degree wash !!!!
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Response from Petit-Fernand
Hi Fanny, Please email us your order number so that we can return your order.
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sabine FORGES
Rating: 3 out of 5
bonjour, étiquettes magnifiques, rien à redire juste j'ai commandé un livret recettes à 2 euros, il est écrit moitié français moitié anglais et tout à l'air très bon, bon je peux traduire belle fin de journée
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Response from Petit-Fernand
Hello Sabine, Thank you for your message. Unfortunately, we do not see a recipe book in your indicated order. Please contact us by email with the order number, so that we can send you back the item in question :)
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schneider
Rating: 1 out of 5
the site doesn't work i'm trying to make a payment by paypal it doesn't work either on the computer or on the phone.
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Response from Petit-Fernand
Hello, We are sorry about this incident. The paypal payment method is still available. We invite you to use different browsers and renew your order.
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Céline
Rating: 4 out of 5
A good range of products with frequent new models. Great ideas for new products that we like to adopt. The site is customer friendly. On the other hand, delivery by chronoposte is not up to scratch! My parcel was badly routed by chronoposte, causing not only a delay in delivery but also a parcel received in very poor condition and ripped open!
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