The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Very disappointed. The labels are pretty, but they peel off and won't stick to markers and pencils.
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Response from Petit-Fernand
Hello, Please contact us by email with a photo of the labels in question, so that we can find a solution together as soon as possible. Have a nice day!
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Carole L
Rating: 4 out of 5
Label conforms to my order. Children delighted
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Rébecca
Rating: 4 out of 5
Fast processing and shipping, satisfied child and mother.
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Michael M.
Rating: 4 out of 5
Fast and complete delivery. Unfortunately one part of the lunch box was broken. Replacement part was sent without complications after a short complaint. Packaging was apparently undamaged. Quality otherwise very good. Therefore only 4 instead of 5 stars.
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Priscila Poncin
Rating: 3 out of 5
The labels are perfect, as are the children's wishes. It's a shame, though, that they don't hold on to the crayons and markers. I had to add sticky paper. But that won't stop me from recommending them.
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Response from Petit-Fernand
We have just sent you an email :)
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Melissa
Rating: 1 out of 5
Received the labels with a name that was not the one I had requested! Really disappointed
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Response from Petit-Fernand
Hello Melissa, Your order will be resent within the next 48 hours. A confirmation email has been sent to you. We apologize for the inconvenience. Have a nice day!
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Gemma
Rating: 2 out of 5
I wanted plain stickers with no logo and couldn't see where I could order these so in the notes I wrote what I requested. When they arrived they came with the logo and I was told the message I had written was only read at the packing stage. It would of been useful to know this (maybe a note by the box to say it won't be read until then) as I wouldn't have ordered them or would have sent the message some other way.
Response from Petit-Fernand
Hi Gemma, we are sorry that you could not find how to order without the image. We tried to explain the difference in our previous emails and provide with solution. If you still wish to reorder the right labels, we will be happy to offer you a personalised discount.
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Amélie
Rating: 3 out of 5
Very good, very practical, but still expensive.
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Response from Petit-Fernand
Thank you for your feedback Amélie
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Fernandez Nataly
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello Nataly, We have just contacted you by phone in order to help you. Have a nice day!
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Valentine Brom
Rating: 1 out of 5
Unreachable customer service, no response after a week
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Response from Petit-Fernand
Hello Valentine, We're sorry for the delay in our reply. I have just replied to your email, informing you that the order will be reshipped again. Have a nice day!
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MISS A.
Rating: 1 out of 5
Order never arrived
Response from Petit-Fernand
Dear Amy, we are very sorry for the problems with delivery. It must probably got lost in transit. We can resend it if you wish on our cost.
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Elodie
Rating: 4 out of 5
Labels ordered several years ago. Very good quality. More suitable for younger children, as the pen format is cheaper elsewhere, but I'm very happy with them for my youngest, who is taking over the labeling this year.
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henner
Rating: 4 out of 5
Super label, pretty design and perfect bag for my son's dirty clothes.
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Elodie Drollet
Rating: 1 out of 5
Order not received since July 30th ?
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Response from Petit-Fernand
Hello Elodie, Our apologies for the delay in delivery with La Poste. I've just left you a voice message. Have a nice day!
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Pauline GOUERY
Rating: 2 out of 5
Very disappointed with the bottle gourd, which is normally isothermal but does not hold water either cool or hot.
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Response from Petit-Fernand
Hello Pauline, We're surprised to read your message, because our water bottles can withstand both cold and heat, as they are double-walled and insulated. Have a nice day!
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Marie Berthelon Gaviard
Rating: 1 out of 5
The design is not printed on the label, only the name. I am very disappointed
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Response from Petit-Fernand
Hello Marie, We have just sent you an email to help you. Have a nice day!
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Aude Berthon
Rating: 1 out of 5
Package not delivered to date, impossible to reach you by phone.
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Response from Petit-Fernand
Hello Aude, We have called and emailed you to help you as soon as possible.
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florence bergue
Rating: 1 out of 5
Order paid but never received
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Response from Petit-Fernand
Hello Florence, We're sorry about the delay in delivery by the Post Office. As we told you yesterday by email, the order will be returned as soon as possible. Very nice day to you
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Pauline Willame
Rating: 4 out of 5
Label for school material: Lots of choice for everything, there's something for everyone, the color sometimes comes off if there's too much rubbing moment, and sometimes, if the label is in contact with something h24 the lamination comes off, but otherwise the labels are perfect.
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Laura Carre
Rating: 4 out of 5
Super pretty!
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Adélie
Rating: 1 out of 5
Misleading advertising It doesn't add up
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Response from Petit-Fernand
Hello Adélie. An email was sent to you a few days ago concerning your order. Have a nice day!
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Anastasia Guichard
Rating: 4 out of 5
Fast delivery, good quality. Only small remark, the chosen pattern is cut (shrinks), it's a shame but otherwise nothing to say. Thank you very much!
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Sheila Louissaint
Rating: 1 out of 5
I can't give an opinion since the order never arrived. I paid for nothing.
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Response from Petit-Fernand
Dear Sheila, I'm sorry to hear about the delay in your order. We have just left you a voice to help you as soon as possible. Please do not hesitate to reply by email. Have a nice day!
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Godoy
Rating: 2 out of 5
I'm disappointed because I paid for an express delivery to Belgium to my home and DPD didn't deliver and I have to go pick them up at a relay point! why am I doing this? because the previous time I had to wait almost 1 month to have them delivered.
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Response from Petit-Fernand
Hello,µ We're sorry that the order arrived directly at a relay point. Normally, they are delivered by the carrier directly to the home of our customers. We apologize for the inconvenience.
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Hélène Prats
Rating: 1 out of 5
It's been 15 days since I placed my order and I still haven't received anything.
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Response from Petit-Fernand
Hi Hélène, After several reminders calls, we are waiting for your reply by email, so that we can help you as soon as possible. Have a nice day!
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Anonyme
Rating: 4 out of 5
Labels received in checkbook form, ideal for me. Not yet tested.
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Mme Séverine Lacoste
Rating: 3 out of 5
I ordered a personalized fabric bag to hold my son's change of clothes, but I'm disappointed by the size. It's too small and I find the prints rather minimalist. I much prefer personalized labels. Receipt was fairly quick for a summer period and the follow-up impeccable.
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Response from Petit-Fernand
Thank you very much for your message. We have forwarded your message to the appropriate department. Have a nice day!
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F. E.
Rating: 3 out of 5
The adhesives do not last long on pens and are too thick for thick pens.
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Response from Petit-Fernand
After the phone call I would like to confirm that I have sent over the discount and I am happy to know that the labels are holding!
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Elisa Di Gregorio
Rating: 1 out of 5
Hello, I'm really disappointed... I usually buy iron-on labels for my daughter's clothes, but this time, I wanted to take stick-on labels and the results are really not good... 1 wash at 30° and the label ended up in the window of my washing machine... How can I tell you that my dissatisfaction is at its peak...
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Response from Petit-Fernand
Hello Elisa. We have contacted you by email to help you with your latest order. Have a nice day!
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Fischer
Rating: 3 out of 5
A valid voucher code was simply not accepted - a written request was not answered. A 20% discount was advertised, but this was not honored. Product in and of itself really okay.
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Response from Petit-Fernand
Hello Ms. Fischer, we are sorry that you missed the promotion. The discount was valid until July 28th and your order was placed on August 1st. We were unable to apply the invalid code.
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Bgg
Rating: 4 out of 5
The product I love the only thing you do not know when it arrives because you have no possibility to track the order. Otherwise very good.
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Response from Petit-Fernand
Thank you for sharing your opinion Beatriz.
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QUIEVRE
Rating: 4 out of 5
The labels are beautiful and were quickly dispatched. I haven't had a chance to test them out yet.
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Nathalie Gimenez
Rating: 4 out of 5
The only thing I would like to point out is that I could not make the label on 1 line, I had no choice! Thank you
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Zena
Rating: 4 out of 5
Second time l have ordered this product. Good quality stickers, that stay on . Cute pictures and easy to order.
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Jennifer
Rating: 1 out of 5
Labels didn't arrive, been waiting for 2 weeks now and no response to emails. Annoys me as it wasn't my first order. I would have hoped for more from customer service.
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Response from Petit-Fernand
Hello Jennifer, we are very sorry if the order was lost in transit! We will send it again at our expense! We apologize for the inconvenience!
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Joanna
Rating: 1 out of 5
The iron-on labels I received don't stick! It's balo
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Response from Petit-Fernand
Hello Joanna, We're very sorry to hear that you're having problems with your labels. It's not normal for them to come off if the instructions have been followed correctly. You'll need to set your iron to 200°C (cotton/linen setting, no steam) and wait a few minutes before use. The labels are applied directly to the fabric. Caution: avoid elastic areas and seams. We've also sent you an email, so don't hesitate to get back to us if the problem persists. Have a nice day? Alessio, Customer Service
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Giuseppa Pascia
Rating: 1 out of 5
I made an order more than 1 month ago and I still have not received my order very disappointed
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Response from Petit-Fernand
Hello Giuseppa, we are sorry to hear that you have not yet received your order. We have sent you an email to verify your delivery address. Have a nice day Alessio
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Ana Maria
Rating: 4 out of 5
I have bought two years in a row and I would definitely repeat. I think the personalized tupper is amazing and very worthwhile. I bought it last year and it is like new after all the use it has had. The identification stickers for clothes and objects are very durable. The ones on the clothes do not peel off no matter how many times you wash them. Recommended 100%.
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Funda D.
Rating: 4 out of 5
Everything went well
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Anaïs D.
Rating: 4 out of 5
This is the 1st time I've ordered from this site, and the prices are affordable! Navigating the site is easy, and the choice of writing, colors and motifs is top-notch. I've already tested a few labels on my daughter's clothes and they fit!
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