The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I edit my opinion to thank Sandra from customer service for the trouble she took to attend my complaints. After waiting a bit longer than expected, I finally got the stickers ?
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Response from Petit-Fernand
Hi Alba, We have seen that you have contacted us a while ago by email. Don't worry, we will resend it to you again. Regards
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Noë
Rating: 2 out of 5
The labels do not stick to the pencils and notebooks, I have to stop all the labels.... I've been buying batches of labels for 5 years and this is the first year I've had this problem.... Otherwise the visual is nice
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Response from Petit-Fernand
Dear Noelline, We have just contacted you by email regarding your latest order. Have a nice day!
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Anastasia
Rating: 1 out of 5
I went through this site to buy a personalized quality water bottle for my 4 year old son and it didn't last 2 weeks. The cap broke quickly. [Thank you for your reply, but I never received the replacement cap.]
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Response from Petit-Fernand
Hello Anastasia, We will send you back the bottle stopper within the next 48 hours. We apologize for this quality anomaly. Have a nice day!
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Clavier
Rating: 4 out of 5
Received promptly. Good quality label, nice print
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Pauline B.
Rating: 4 out of 5
Good product speed delivery
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Céline
Rating: 4 out of 5
A wide range of products. Fast delivery.
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Rita Rodrigues
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Hello Rita, We are sorry for the delay of your order, and an email was sent to you yesterday . We look forward to hearing from you, and wish you a lovely day.
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Nicole M.
Rating: 2 out of 5
Stickers arrived quickly, easy to use. Unfortunately, the stickers for items in the dishwasher break after a very short time.
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Response from Petit-Fernand
Hi Nicole, We are sorry to hear that your labels are peeling off - of course this should not happen! Please contact our customer service for a replacement or refund!
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Aurelia Butera
Rating: 1 out of 5
We still haven't received our labels
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Response from Petit-Fernand
Hello Aurélia, We have just contacted you by email in order to help you :) Have a nice day
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Alícia Dominguez
Rating: 4 out of 5
The labels seem to be of good quality, although I have not used them yet. Package shipping and notifications were not synchronized.
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NB
Rating: 1 out of 5
No response from the customer service department, which I find borderline.
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Response from Petit-Fernand
We replied by email too :) I will confirm the return of your order within the next 48 hours.
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Nadège Montout
Rating: 1 out of 5
Absolutely all the iron-on labels came off after the first wash. Really disappointed. I validate the iron-on labels but the Thermos were a total waste of time and money.
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Response from Petit-Fernand
Thank you for your availability on the phone. Our apologies for this quality anomaly.
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Ludivine Lippens
Rating: 4 out of 5
Quite happy with my order but the pencils are not so good.
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Christelle Lebrard
Rating: 4 out of 5
Very good product
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Tamara Wolff
Rating: 1 out of 5
Delivery not yet received...
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Response from Petit-Fernand
Hello Tamara, We have just contacted you by email in order to help you. Have a nice day!
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Perrine
Rating: 3 out of 5
Fast and accurate delivery, but after several years of orders I was disappointed this time with the quality of the self-adhesive clothing labels. Many of the labels did not stand up to the first wash. Very disappointed.
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Response from Petit-Fernand
Hello Perrine, We invite you to contact us by email in order to help you . Very nice day
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Pilar Vila
Rating: 4 out of 5
All is well!
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Frauke
Rating: 3 out of 5
Beautiful presentation as a booklet, good quality. Unfortunately, the small labels are not very easy to read despite the high-contrast colors. Other fonts or the option to display in bold would be good. I would have liked more flexibility in the design in general as far as spaces etc. are concerned
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Response from Petit-Fernand
Hi Frauke, We are sorry to hear that you are not satisfied with the labels for the pens. We offer 11 different fonts and many different colors. We have sent you more information via email.
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Amelie Dheilly
Rating: 1 out of 5
Order never received I do not know if it is the fault of the company or the post office but in the meantime still nothing.
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Response from Petit-Fernand
Hi Amélie, I'm really sorry about this shipping anomaly. We have just contacted you by email :) Have a nice day
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Gaëlle Perlot
Rating: 4 out of 5
Problem with the delivery of my order but efficient customer service. Thank you for responding and helping me.
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Response from Petit-Fernand
Hello Gaelle, we're sorry for the delay in your order. We contacted you by email this morning to help you as soon as possible. Have a nice day!
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FANNY MARCHANDISE
Rating: 3 out of 5
I am satisfied with my last purchase concerning the labels for objects except that I had chosen black writing and I had white writing damage because you can hardly see what is written. After being contacted, the service asked me to send a photo of what I had received. Once I had opened my message, they replied that I would receive new ones in accordance with my order, and I received them within 48 hours. Nothing to say about the after-sales service, they are efficient.
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Response from Petit-Fernand
Hi Fanny, I've just left you a voicemail to chat with you and help you :) Have a nice day
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Sabrina S.
Rating: 4 out of 5
Good quality stickers that last even with frequent use
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Céline Franquenouille
Rating: 4 out of 5
We could do with a few more labels that stick on without an iron.
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Julia
Rating: 4 out of 5
It's a shame there aren't even smaller labels. They'd be handy for markers, pencils and pens.
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Amelie RAFII
Rating: 4 out of 5
Good product I made a mistake on my address, the problem was solved quickly Thank you
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Ana Fernandez
Rating: 4 out of 5
Great for my kids
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Benjamin
Rating: 3 out of 5
Arrived late ... labels were useless
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Response from Petit-Fernand
Hello Benjamin, We have just sent you an email to help you ! Have a nice day
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Vanessa
Rating: 4 out of 5
Delivery a little long but product conforms
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sarra boughazi
Rating: 4 out of 5
Quite disappointed because I asked for a small message and I got nothing and it's been 2 orders in a row that I do not receive a message for my daughters.
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Audrey Hermange
Rating: 4 out of 5
Hello, Very satisfied with the labels. It was a colony pack, and for my taste it just lacks iron-on labels. I'm a little less confident about self-adhesive clothing labels.
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emeline
Rating: 1 out of 5
The printing of the labels is not centered on the labels. I wanted to try it out, but I'm going back to another, higher-quality brand.
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Response from Petit-Fernand
Hello Emeline, we've just left you a voice to help you. We also invite you to email us some photos of the labels to help you. Have a nice day!
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Grégorysandra Cunin
Rating: 1 out of 5
Hello I am very disappointed I ordered a batch of 100 object labels for my son's school supplies two days after the break the labels have all peeled off more I sent a message on the site 15 days ago I have yet to get any response.
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Response from Petit-Fernand
Hi Gregory, Could you please give us your phone number by email or facebook, so that we can reach you and help you? We're sorry we haven't replied, but we haven't received an email from you. Very nice day
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Nat
Rating: 2 out of 5
After a week, the decoration on my gourd was already extremely disappointing.
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Response from Petit-Fernand
Hello Natacha, we're sorry to read this. We have left you a voicemail to help you quickly. We also invite you to send us a photo of the gourd by email to: [email protected]
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Michel
Rating: 4 out of 5
Very pretty, useful, practical and colorful order.it's my second.I haven't had a chance to try iron-on labels.I recommend it.
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Response from Petit-Fernand
Super!!! Thank you so much!!!
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Sylvie G.
Rating: 4 out of 5
Very pleased with the wide range of choices. The marking of clothes is essential in day nurseries and schools to facilitate the daily life of professionals and children!
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Jeanette K.
Rating: 4 out of 5
Beautiful labels Fast delivery
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AlexandraKuroczik
Rating: 4 out of 5
Super quality and long-lasting products! This time the delivery only took a little while!
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TFM
Rating: 1 out of 5
I haven't received my order after a long time. Still waiting for receipt from the postal office and the store to locate the parcel or send me another one.
Response from Petit-Fernand
Dear Talitha, apologies if the order got lost in the transit. We are sending you the replacement, as agreed per email. Many thanks for understanding !
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Océane
Rating: 3 out of 5
We love C-MonEtiquette products. The design and the website are great. Only on my orders of the last 2 years I've had problems, not the right number of labels requested, some quite numerous that don't come off the booklet properly. Each time, the after-sales service was difficult to contact and there was no solution. That didn't stop me from ordering this year. But I think it's a real shame.
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Response from Petit-Fernand
Dear Océane, Thank you for your time over the phone. We wish you an excellent day, and thank you again for your confidence.
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Florence F
Rating: 4 out of 5
Lots of label choices and customization options. On-time delivery.
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