The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
When confirming my order, I forgot to mention the promotional code sent by email. I sent a request to the service department but got no answer...
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Response from Petit-Fernand
Hello Marianne, Unfortunately, we haven't received an email from you. I've just left you a voicemail to help you as soon as possible. Have a nice day!
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Stef
Rating: 4 out of 5
Fast, easy ordering and fast shipping. I still have one regret about the shoe labels, which at the time had a transparent film to be added and now you have to change the label several times a year because, without this film, the writing fades.
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charlotte barbot
Rating: 4 out of 5
Error, we received the labels of another child but out it always good quality but fortunately given the price
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Laurence Garreau
Rating: 4 out of 5
Very good purchase fast delivery ....the labels adhere well to the wash very satisfied with this purchase
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Helene S
Rating: 1 out of 5
I haven't received my labels and no reply to my e-mail.
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Response from Petit-Fernand
Thank you for your availability by phone, and very nice day to you.
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AURORE BRETON
Rating: 1 out of 5
Order not received even though it was placed a month ago. Very disappointed with the tracking of shipments. It's a shame because it's not the first time I've ordered and until now I've never had a problem. But I'm not about to recommend
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Response from Petit-Fernand
Hello Aurore, We have contacted you by email to help you as soon as possible. Have a nice day!
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sandrine
Rating: 4 out of 5
I've been ordering labels for school and field trips for several years now. They're very practical. It would be nice to make templates for teenagers. This year, my 2 children's labels were mixed up in 2 notebooks. Fortunately, these labels are for my children and not for gifts.
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Yolanda
Rating: 4 out of 5
Easy to use and so far they are holding up. So far, delighted with the purchase.
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Clothilde Jarraind
Rating: 4 out of 5
The labels are really great! Easy to glue or iron-on, and they hold up really well! I ordered the personalized snack box for my son who is in kindergarten. The box is quite large, but the only drawback is its weight... it's very heavy to carry for children on school outings, but it's solid enough!
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Chloe Linthout
Rating: 1 out of 5
I still haven't received my order placed on 23/07/22. Despite several e-mail contacts, the problem has still not been resolved.
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Response from Petit-Fernand
Hello Chloé, We are sorry for the delay of your order. We confirm that your order has been returned. Have a nice day!
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Sophie
Rating: 4 out of 5
Labels arrived promptly, as expected, except for one whose pink background with white writing was too light to read. Satisfied overall.
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Fatoumata Balde
Rating: 4 out of 5
Super happy with my order
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Charlène Piel
Rating: 4 out of 5
Fast delivery, good quality labels at first glance. To be seen over time and with washing, but conforms to initial request.
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Em
Rating: 1 out of 5
I have not received the order and contact customer service with little reply! Looks like I am going to have to buy more from someone who delivers the product. Shame as I did this very early to have with plenty of time.
Response from Petit-Fernand
Hi Emily, apologies for the long waiting time! We believe the order got lost in the transit. We will resend it again on our cost. Thank you for confirming your address over the email!
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SCB
Rating: 1 out of 5
Normally I'm very satisfied with the order because I've been ordering labels for my grandson since he was in kindergarten and now he's in CE2, he's almost 9 years old. But I'm not happy with my last order: the color chosen for the order was pretty, but once I received it I didn't like it, which is a shame.
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Response from Petit-Fernand
Hello Sophie, We have just sent you an email to help you. Have a nice day!
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Miriam Miliama
Rating: 1 out of 5
They came out wrong, they peeled off within a month of purchase, I wrote a review...they said they would contact me from customer service but never heard back....
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Response from Petit-Fernand
Hi Miriam, Thank you for your message. Could you call us during the day on our toll free number to help you as soon as possible ? Regards
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AAlvarez
Rating: 1 out of 5
They did not meet the delivery date and I never received them.
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Response from Petit-Fernand
Hi Agata, Thank you for calling us, greetings
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Rebeca
Rating: 4 out of 5
All good on delivery, the labels have not been used yet.
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Veronica
Rating: 4 out of 5
The quality is very good, I had to wash the child's shoes with the shoe labels, they are not supposed to withstand the washing machine and they are perfect?
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Response from Petit-Fernand
Thank you very much for your message Veronica :)
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Jade S.
Rating: 1 out of 5
Still have no item and cannot get in contact with anyone to help
Response from Petit-Fernand
Dear Jade, the address you registered for this order is missing the house number. I am afraid the post can not identify the right delivery address and therefore you did not receive the goods. We never had any messages from you previously. We will write you an email with more details and you can answer to us directly.
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Marie Garaig
Rating: 1 out of 5
Order never received
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Response from Petit-Fernand
Hello Marie, Further to your message, we confirm that the order was refunded following your request. Have a nice day!
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Sophie Pachikian
Rating: 2 out of 5
1 month later and still no delivery!
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Response from Petit-Fernand
Hello Sophie, We have just contacted you by email to help you. Have a nice day!
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Bettina W.
Rating: 1 out of 5
Unfortunately, the stickers on this order don't stick at all. Once washed and the stickers are gone.
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Response from Petit-Fernand
Hello Bettina. We are sorry to hear that your labels are peeling off - of course this should not happen! We'll send an email with more details! We can resend the replacement if you wish.
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Sonia Bentarfaya
Rating: 2 out of 5
I find that the quality of the sticker has changed. I've been ordering for a few years now. It's a shame
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Response from Petit-Fernand
Hello Sonia, We have just sent you an email to help you. Have a nice day!
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Elodie Pocholle
Rating: 1 out of 5
Never received!
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Response from Petit-Fernand
Hello Elodie, We have just sent you an email to help you. Have a nice day!
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Godfrin
Rating: 1 out of 5
The labels come off after the first wash (I spent 4 hours doing it all and paid 80e for the labels, I'm delighted).
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Response from Petit-Fernand
Hello Pauline, We have just contacted you by email to help you as soon as possible. Have a nice day!
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Nadja R.
Rating: 1 out of 5
Eternal waiting time
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Response from Petit-Fernand
Hello Mrs. Rödiger. We apologize for the inconvenience! Delivery times vary between 2-8 working days after ordering and depend on Deutsche Post!
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Nicola B.
Rating: 4 out of 5
Good value for money, good range of sizes for the stickers, fast delivery. Some stickers do not stay on as long as others and found after 2/3 washes they had fallen off.
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Jessica Annibale
Rating: 2 out of 5
Disappointed with the object labels. They come off!?? Iron-on labels are perfect.
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Response from Petit-Fernand
We have contacted you by phone to help you, and better understand what happened with your order. Have a nice day!
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Azucena Bravo Delgado
Rating: 4 out of 5
It took a long time because the order was lost and I had to send it again, but in the end it arrived and the labels were better than expected.
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Response from Petit-Fernand
Thank you Azucena :) Have a nice day!
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Francesca C.
Rating: 1 out of 5
Unfortunately, I ordered the labels in mid-July and they never arrived, I asked for my money back, and although they claim to have issued a refund on August 4, that hasn't arrived either. Really a bad experience
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Response from Petit-Fernand
Good morning Francesca, We are sorry for this shipping anomaly by the postal services. However, I would like to reconfirm that the refund was made on behalf of Lea C-mon etiquette. Please feel free to email us for any additional information. Alessio
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Sara Lopez
Rating: 2 out of 5
They peel off very quickly for my taste if you put it on clothes that are not washed very well, but if you stick it on clothes that need to be washed a lot, it will peel off in no time.
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Response from Petit-Fernand
Hi Sara, We would like to send you the order again, because it is not normal that they have come off. You can contact us by email or by phone :) Regards
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Kristdll
Rating: 4 out of 5
Good quality flask, but the color chosen for personalizing the first name is disappointing: it doesn't match the color on the site. A preview could have avoided disappointment. Not dramatic, but at almost 30 a gourd (including shipping), we deserve better!
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LoLo78
Rating: 2 out of 5
Today, August 8. Order placed on July 30. Still not received. Tracking blocked. 50.97 debited. Are you serious? Or should I estimate the amount paid as lost. 2 emails sent to the customer support reply. Do you really exist? Please explain!
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Response from Petit-Fernand
Hello , We're sorry we haven't been able to answer your request. We invite you to contact us by phone to help you as soon as possible. Have a nice day!
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Pamela Verliefden
Rating: 1 out of 5
Very long delivery times and often incomplete orders :(
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Response from Petit-Fernand
Hello Pamela, We are sorry for the delay in delivery. If your order has arrived incomplete, please contact us by email so that we can help you. Have a nice day!
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Annika
Rating: 3 out of 5
Nice selection of labels and simple design and the delivery time was as promised. Unfortunately, the iron-on labels do not stick to the clothes despite following the instructions exactly. They peel off after the first wash and the corners are already coming loose again on unworn clothes. I hope that at least the labels for the shoes hold as promised.
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Response from Petit-Fernand
We are sorry to hear that your labels are peeling off - of course this should not happen! Are you sure you have followed all the instructions for use? https://www.esistmeins.de/etiketten-kleben-aufbuegeln Set the iron to 200°C (cotton/linen setting, no steam) and wait a few minutes before using it. Ironing labels are applied directly to the garment. Caution: avoid elastic areas and seams. If all the instructions for use have been followed and the problem persists, please send us photos of the labels that are not sticking and of the item to which you want to apply the labels. We will then be able to better understand the problem and help you further.
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Sarah
Rating: 1 out of 5
Order never received after a week I sent an e-mail to customer service. They replied with a standard e-mail telling me to wait 6 working days, which was already the case, even though I had given them my order number and the date. So 3 complaint emails and no reply, but I was charged the same day. I won't be recommending them again because of the lack of communication in the event of a problem. I lost 12 and have to buy labels for the new school year. I hesitated with the "à qui s" site and should have ordered from them.
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Response from Petit-Fernand
Hello Sarah, We're very sorry to read your message. Free standard shipments arrive between 2 and 6 working days, and can sometimes be a few days late due to unforeseen events at the Post Office. Please do not hesitate to contact us by phone so that we can help you.
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Sara De torres
Rating: 1 out of 5
After placing two orders I had to get a refund because they never arrived.
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Response from Petit-Fernand
We apologize again for this shipping incident. Regards
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Jennessy Gruchy
Rating: 2 out of 5
Labels do not always hold after washing. Received package much too late. Shipment took too long.
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Response from Petit-Fernand
Hi Jennessy, We have just contacted you by email to help you with your latest order. Have a nice day!
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Lidia Andreu
Rating: 1 out of 5
It is the first time I buy online and I do not have a tracking of the order.on the web it says that my order is finalized since July 25. Last year I bought them in another online store and it didn't even take them two days. Why do they advertise something that is not true at all? I have been using them for a long time and I am very pleased with the quality of the products I have received. Totally reportable.fraudulent company.
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Response from Petit-Fernand
Hi Lidia, We responded to you yesterday by email, informing you that your order would arrive around August 6, with a lead time of 2 to 10 business days. We are sorry that you have to wait, as it is a standard shipment. We hope you will receive it very soon. Stay tuned, because they arrive directly to your mailbox :)
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