The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Unfortunately, the first delivery did not arrive. After waiting 14 days for it, I wrote to the support team. I was sent a replacement immediately. The email exchange went without a hitch and was very friendly. As always, the quality is impeccable. I always like to order.
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Response from Petit-Fernand
Many thanks for the feedback! Sorry again for the delivery problem the first time.
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Emma E.
Rating: 1 out of 5
Order not yet received despite ordering nearly 4 weeks ago, and now I'm being asked for feedback.
Response from Petit-Fernand
Dear Emma, we are very sorry that you still did not receive your order. We wrote to you an email to check the address and we will surely resend the order again on our cost.
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elodie Billen
Rating: 1 out of 5
object label, doesn't stick to the objects, which is the last straw. I read that the object had to be clean for a perfect adésions, it was the case. Disappointed, it's not even back to school yet and it doesn't fit. I'll never buy again.
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Response from Petit-Fernand
Hi Elodie, Sorry to read this. We have contacted you by email to help you with your order. Have a nice day!
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MauMau
Rating: 4 out of 5
Great lunch boxes! And I also think it's great that the stickers are sent as a booklet. What I didn't find so great was that I received an invoice for import costs (over CHF 20 for 2 lunch boxes and a few stickers). On the website it says that shipping is free worldwide for stickers and 6 euros for lunch boxes, but there was no mention of import costs. The print on the lunch box is not on the box itself, but on an adhesive film that is then stuck to the lid. This is ok, but I wasn't aware of this when I ordered.
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Response from Petit-Fernand
Thank you for your feedback! Can you please get in touch with our customer service to find out more about the additional taxes? They should not be paid extra!
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M. K.
Rating: 4 out of 5
Hello, I have already ordered clothing stickers 3 times. The first batch was easy to remove and stuck well to the clothing, the second hardly came off the film and the third had labels coming off from time to time. The experiences became increasingly disappointing, but I will order again because the quality and design, the price, the shipping time and the easy handling of the order make me want to try again.
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Response from Petit-Fernand
Thank you for your review! Normally the labels should not come off if all instructions have been followed! Please send our customer service the picture with the labels that are peeling off for replacement!
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Aurelie Abou
Rating: 3 out of 5
Good product but I chose the stick-on labels and they have to be stuck on the labels of the clothes, but there are fewer and fewer labels on the clothes and they are too small.
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Response from Petit-Fernand
Thank you for your feedback Aurélie! Have a nice day
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So
Rating: 3 out of 5
I'm a bit disappointed with my order for a rather large number of labels for my children. The labels are sometimes difficult to remove from the backing, and the sides remain transparent and sticky. They're still pretty, though.
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Response from Petit-Fernand
Hello Soraya, Thank you for your feedback. We have contacted you by email in order to better understand your request and be able to help you. Have a nice day!
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Hivert N
Rating: 1 out of 5
I ordered the clothes labels to stick on with the iron, a disaster impossible to make them fit on any kind of fabric. It's a shame.
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Response from Petit-Fernand
Hello Noemie, We have just sent you an email to help you with your latest order. Very nice day to you
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emma H.
Rating: 4 out of 5
The stick on labels are great. So far they are holding up to washing and drying. Pleased they came in a book to keep them together. Delivery took a while.
Response from Petit-Fernand
Many thanks for the review! Apologies if the delivery took longer than usual!
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Sandra Leroux
Rating: 1 out of 5
I haven't received my labels!
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Response from Petit-Fernand
Hello Sandra, We are very sorry for the delay of your order. We have just written to you by email in order to help you. Have a nice day!
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Diana
Rating: 1 out of 5
I placed the order 21 days ago and it has not arrived yet.
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Response from Petit-Fernand
Hi Diana, We just sent you an email to help you with your order. We are sorry for the delay of your purchase. Regards
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ma_home
Rating: 4 out of 5
Delivery as fast as ever, quality of clothing labels not as good as before!
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Nathalie Michiels
Rating: 1 out of 5
Labels peel off too quickly
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Response from Petit-Fernand
Hello Nathalie, Our apologies for this quality incident. Thank you again for being available on the phone. Have a nice day
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Aitziber
Rating: 4 out of 5
they are easy to design and look very nice.
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Response from Petit-Fernand
Thank you very much for your comment Aitziber :)
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Marie annick
Rating: 1 out of 5
Nothing held even though I followed the instructions. Disappointed
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Response from Petit-Fernand
Hello Audrey , We apologize once again, and thank you for your availability. Have a nice day
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Alma D'Amico
Rating: 1 out of 5
Not yet received the product after 3 weeks
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Response from Petit-Fernand
Hello Alma, We've just sent you an email to work out a solution together. Have a nice day!
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MARIA MAGDALENA OLIVER ROTGER
Rating: 1 out of 5
The labels are useful, nice and as I expected. The only downside is that I expected them to arrive sooner. Otherwise all good ?? ??
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Response from Petit-Fernand
Thank you for your confidence Maria Magdalena, we hope that next time you will not be late. Best regards
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Istar
Rating: 4 out of 5
The format of collecting the labels is very cool. The labels are also very nice. The shipping time could be improved.
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Response from Petit-Fernand
Great ! Thank you for your confidence Esther !
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mina
Rating: 3 out of 5
Hello... Unfortunately, the colors in the selection were different than how they arrived in the end.
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Response from Petit-Fernand
Can you please send the photo to our customer service department so that we can better understand the problems?
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Tamara
Rating: 3 out of 5
This second time I have made a purchase the order has not arrived on the date indicated. It has been delayed for more than 7 days.
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Response from Petit-Fernand
Hi Tamara, We are sorry for the delay of your order. Thank you for your confidence
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Katharina K.
Rating: 3 out of 5
Stickers good, delivery takes a little longer, but the price is very expensive
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Response from Petit-Fernand
Thank you very much for your comment, Katharina! I wish you will find the same quality for cheaper price
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MARLENE
Rating: 4 out of 5
Cool design, super practical, large selection, fast shipping. I've always been delighted except for my penultimate order, where the labels don't stick as well as before (labels fell off in the 2nd wash). We'll see with the latest labels we received.
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Merche Lagunas
Rating: 4 out of 5
I have loved the labels.
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Audrey HOEFFERLIN
Rating: 1 out of 5
Disappointed did not hold on clothes even though I followed the instructions exactly
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Response from Petit-Fernand
Hello Audrey, I have just contacted you by email in order to help you as soon as possible. I'm really sorry about this quality issue. Bonne journée
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Gabriele K.
Rating: 3 out of 5
Unfortunately does not hold on all things
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Response from Petit-Fernand
Hello Gabriele. You ordered the iron-on labels for the clothes, that's why they don't hold.
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Ludivine Prieux
Rating: 4 out of 5
Hello I received new thermo labels, they are much more efficient. Thank you for referring me, and for listening to my customer service! Have a nice day!
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Marjig
Rating: 1 out of 5
the garment tags did not last long. after one wash they did not stay on the garment. Very disappointed.
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Response from Petit-Fernand
Hi Marjorie, We have just contacted you by email so we can help you with your last order. Best regards
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Michèle SUPERVIELLE
Rating: 4 out of 5
I'm very happy with the result. I'll order again.
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gaétane rogel
Rating: 2 out of 5
I was satisfied with my personalized water bottle until the stopper stopped working after 2 months and customer service told me to buy another one! What a shame, because other brands would never have said that! The stopper is defective and I have to buy a new one myself, and after telling customer service, they give me a 20% discount! Magnifique .
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Response from Petit-Fernand
Hi Gaétane, We're sorry to hear about this problem with the bottle stopper. Unfortunately, we have deadlines for returning products. That's why we've offered you a promotional code, to help you find a solution. Have a nice day!
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J L.
Rating: 4 out of 5
The labels are great quality, however the delivery was longer than anticipated and arrived after they were required. We will use them for other items now and not the initial purchase requirement.
Response from Petit-Fernand
We are sorry to hear about the delivery problems. We normally ship withing 10 working days however Royal Mail may extend this time frame due to the various reasons.
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Sonia
Rating: 4 out of 5
Great product and good impression. I recommend
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Maria
Rating: 1 out of 5
I never received my order
Response from Petit-Fernand
Hi Maria, I am sorry that you have not yet received your order. Can you please confirm your address with our customer service and we will resend you the order.
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XYZhang
Rating: 4 out of 5
If there is a problem, you can solve it very quickly through smooth communication. The signs are cute.
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Response from Petit-Fernand
Hello, I believe you did not receive this because you wrote something else instead of your name. We have sent you an email with more information.
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Michele
Rating: 4 out of 5
great products just a little bit expensive
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Mrs C.
Rating: 1 out of 5
Absolutely terrible service. I still haven't received my order which was done nearly 2 months ago and I have emailed the company on numerous occasions.
Response from Petit-Fernand
Hi, We are sorry to hear about the delivery issues ! We did not receive any emails under your email address or the order number . Please , contact our customer service over [email protected] to confirm your address.
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COVADONGA Álvarez martin
Rating: 1 out of 5
I put one because it does not let me put zero. I have not received the order nor have you answered my message. I am waiting for the money back. Best regards
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Response from Petit-Fernand
Good morning ! We are sorry to hear that you have not received your order. We have contacted you by email to help you as soon as possible. Regards
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Lucia D.
Rating: 3 out of 5
Nice products, fair price and more than reasonable shipping time but the thermo adhesive labels I ordered unfortunately won't stick! I'm thinking of an alternative way to use them because it's such a shame. I'd like to give them a second chance with the adhesive ones and hope I don't have any problems!
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Response from Petit-Fernand
Good morning Lucia. I am very sorry to hear that you are experiencing problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva If all instructions were followed and the problem persists, can you provide me with photos of the labels coming off at [email protected] ? I will then be able to provide you with a solution as soon as possible. Looking forward to your reply. Have a great day ! Alessio
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Marie CERNERO
Rating: 1 out of 5
Flask that doesn't close after 3 days, very disappointed at the price.
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Response from Petit-Fernand
Hi Marie, Sorry to read this. We've just sent you an email to try and find a solution together. Have a nice day!
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Jessica
Rating: 3 out of 5
The stickers are great, hold great and look great now but the big ABEr .waited 2-3 weeks for the order. Wasn't really nice, although it was advertised on the internet that you can send it in 48 hours or it will be sent.
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Response from Petit-Fernand
Hello Jessica, We are pleased that you have received your labels. We apologize for the long delivery time, but we cannot influence Deutsche Post and point out in the email confirmation that delivery can take up to 10 working days.
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Elodie B
Rating: 2 out of 5
Iron-on labels that come off in the first wash... (40° cotton cycle) Really disappointed, no future orders for me.
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Response from Petit-Fernand
Hello Elodie, We have just sent you an email to help you with your labels. Have a nice day!
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