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A
Rating: 4 out of 5
The pack for labeling canteen and tapper is very practical and economical, to ask, I would like some more background model and drawing.
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 905 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 1, 2, 3 and 4 stars
Reset filtersL
Rating: 3 out of 5
I thought the labels would wash out, but not all of them.
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Response from Petit-Fernand
Hello Laurence, Sorry to read this. I have just sent you an email so that we can find a solution together. Have a nice day!
I
Rating: 2 out of 5
So disappointed I'm not receive my kids iron label yet, I ordered about 40labels. I tried email them but don't get any reply back from them. Not happy at all.
Response from Petit-Fernand
Hi Indri, we are sorry to hear about this. We never received any emails from you, however our customer service wrote to you to find out more about your problem. Please , reply with the more details so we can find a suitable solution for you!
E
Rating: 3 out of 5
They have taken a long time to arrive and the labels peel off after the first wash. I have used your labels in the past and have never had this happen.
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Response from Petit-Fernand
Good morning Elisabeth, We have sent you an email to help you with your order, Greetings :)
L
Rating: 1 out of 5
Well, the order arrived safely and the first heat seal label I put on a t-shirt started to peel off the edges and finally peeled off in one piece. I hope it's just this one label because I have a few left. I put it on the clean t-shirt, my daughter used that t-shirt two days after marking it and when she took it off the edges started to peel off and it came out of the washing machine completely peeled off.
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Response from Petit-Fernand
Hi Laura, Thank you for your message. We are sorry to read that you have been unstuck. We have sent you an email to help you as soon as possible. Regards
M
Rating: 3 out of 5
The products are always great and I have placed several orders. Packaging could be improved; I happened to order for multiple children, specifying that I wanted to receive separate labels but then having them all arrive stapled together.
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Response from Petit-Fernand
Good morning Marta, We have taken note of your message. We are sorry if your order does not fully meet your expectations. However, we only send a separate booklet when it is a savings package (daycare, preschool...). For other cases, and even if the order includes several names, we do not necessarily send multiple booklets, for reasons of paper consumption and staples (eco-responsibility). Thank you for your understanding, Sincerely Alessio
C
Rating: 4 out of 5
The order and processing went very quickly and well. However, the iron-on labels had different font sizes (I have already ordered twice. The first time I had a different font and it was stronger in color). This doesn't seem so bad at first, but sometimes the label doesn't fit properly in the desired place. The adhesive labels are also good, but sometimes even these are too big for the snippet in the garment. Thank you!
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L
Rating: 1 out of 5
Hello, I still haven't received my labels, it's been a month.
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Response from Petit-Fernand
Hello Laila, An email has been sent to you to help you with your order as quickly as possible. Sorry again for the delay in delivery. Have a nice day!
A
Rating: 4 out of 5
I've been ordering for a few years now - I'm actually quite satisfied Only the ironing labels have to be ironed after a while as they come off a bit after washing But I would definitely order again or continue to do so
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Response from Petit-Fernand
Hello Anna, thank you for your review! Normally the iron-on labels should not be ironed again. I think you did not follow the instructions correctly and left the iron too short the first time. Please check these instructions https://www.esistmeins.de/etiketten-kleben-aufbuegeln
B
Rating: 4 out of 5
Satisfied, I recommend
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A
Rating: 1 out of 5
Pathetic! I placed a large order for my 2 children's summer camps (iron-on labels and labels for objects), followed the instructions carefully and yesterday an iron-on label was found in the washing machine and labels stuck on my son's flip-flops, which came off in less than 5 minutes! I was stupidly fooled by a pyb on Facebook... a few years ago I ordered from Ludi Label...it was IMPECCABLE! even the iron-on labels (for objects) held super well on clothes! I should have ordered from Ludi Label! No need to throw away a fortune!
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Response from Petit-Fernand
Sorry to read about your experience. We have just sent you an email to find a solution. Have a nice day Alexandra
L
Rating: 4 out of 5
The service is as good as ever. Thank you very much.
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F
Rating: 4 out of 5
Well explained, order confirmation, message when delivery is due.
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I
Rating: 1 out of 5
Package not received
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Response from Petit-Fernand
Hello Christel, We have just contacted you by email to help you. Have a nice day!
S
Rating: 4 out of 5
All very good as always. As an improvement I would give the option of having the stickers come in one pack or in several. In my last order I ordered for several children and it arrived stapled together. Thank you.
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Response from Petit-Fernand
Thanks for sharing your opinion with us Sara :)
R
Rating: 1 out of 5
They lost the labels in transport or something, and their solution was to return the money, after I had to claim it myself, but after waiting more than 20 days, I had to find my own way.
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Response from Petit-Fernand
Good morning Rosa, We are sorry again for this logistical incident. We sent you an email a few days ago. Regards
A
Rating: 1 out of 5
The order hasn't arrived yet...
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Response from Petit-Fernand
Hello Alice, We have just sent you an email to help you. Have a nice day!
I
Rating: 1 out of 5
I PLACED AN ORDER A FORTNIGHT OR MORE AGO AND I STILL HAVEN'T RECEIVED IT, NOR HAVE I RECEIVED A CREDIT NOTE OR BEEN CONTACTED BY THEM OR ANYTHING ELSE.
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Response from Petit-Fernand
Good morning Irene, We have contacted you by email to help you. Best regards
J
Rating: 4 out of 5
Very good service
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M
Rating: 4 out of 5
I've been ordering stickers for my son's clothes since he started kindergarten. The design is nice and the labels seem to be of good quality. However, depending on the garment, they don't always wash well, but that depends on the material and where the label is stuck.
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S
Rating: 4 out of 5
Beautiful, high-quality prints
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K
Rating: 4 out of 5
The stickers are great and in and of themselves the Tupperware but unfortunately the color is already partly off. Was for the price is really not okay
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Response from Petit-Fernand
Thank you for your review! Can you please send us the photo with the labels with bad color?
V
Rating: 4 out of 5
Excellent product as always
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A
Rating: 4 out of 5
Very satisfied with the products ordered but a little disappointed with the length of time my labels stayed on the clothes.
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M
Rating: 3 out of 5
The delivery time was too long. It took 3 days to make the labels and 15 days for delivery.
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Response from Petit-Fernand
Hello Magali, We have just written to you by email regarding your order. Have a nice day, and thank you for your understanding.
L
Rating: 1 out of 5
I bought for the second time a set of 3 caps, because at the previous ones the colored lid was coming off and of these last 3 none of them close . My daughter goes to school with the lid leaning against the closure . On the quality of the water bottle nothing to say but the caps unfortunately ruin everything
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Response from Petit-Fernand
Good morning Lydia, The choice of this type of cap is to avoid as much as possible the spillage of water from the water bottle being intended for children. ? In any case we will keep in mind your indication for which we thank you. I have sent you an email to discuss this issue further. ? Good day Alessio
A
Rating: 2 out of 5
The iron-on labels often peel off. I'm disappointed. I have to iron them again.
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Response from Petit-Fernand
Hello Anne-Cécile, We're sorry to hear that your labels are coming off. We have just contacted you by email to help you. Have a nice day!
S
Rating: 4 out of 5
Very good quality and matches the visual
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S
Rating: 4 out of 5
Labels as ordered. Labels in the form of "Cheque book" is very practical!
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G
Rating: 3 out of 5
They came off after the first wash, too bad! I ordered them so many years ago but they were fine but now
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Response from Petit-Fernand
Hi Cristina, An email has been sent to you to help you with the self-adhesive labels. Have a nice day!
R
Rating: 3 out of 5
Very practical even if I would have liked a little more choice in the designs and very disappointed by the shoe labels which faded after 2 weeks.
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Response from Petit-Fernand
Hi Rebecca, Thank you for your feedback, and so sorry about your shoe tags. We have contacted you by email to help you as soon as possible. Very nice day to you
G
Rating: 3 out of 5
Unfortunately the tags didn't hold on some garments. Otherwise affordable price and nice labels.
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Response from Petit-Fernand
Hello Djemaa, Thank you for your time on the phone. Very nice day
A
Rating: 4 out of 5
When I complained about not receiving my order, they contacted me and tried to give me the best solution for my situation.
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Response from Petit-Fernand
Good morning Alicia, I am sorry you did not receive your order. We have just sent you an email to help you as soon as possible. Regards
M
Rating: 4 out of 5
Thank you for all you have done. I received my order this time and just in time. You are very commercial and above all you know how to meet our needs just in time for his excursion on Monday. I wish you all the best for the future. Thank you. Sincerely Mathilde
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Response from Petit-Fernand
At the top! Thank you for your loyalty Mathilde :) A beautiful day
L
Rating: 2 out of 5
Labels don't fit?
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Response from Petit-Fernand
Hello Ludivine, Sorry again that the labels don't fit. Thank you for your time on the phone. I can confirm that they will be resent again. Have a nice day!
C
Rating: 1 out of 5
Never received the labels
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Response from Petit-Fernand
Hello Olympe, Thank you for your message. We have sent you an email to help you. Have a nice day!
G
Rating: 1 out of 5
Customer service was the worst I have experienced. I placed my order from an advert they put up on Instagram, assuming it would take me to the advertised product. This was not what it did and I ended up purchasing the wrong item due to false advertisement. I explained my situation to them in an email and asked if I re buy was there any chance I could have a free shipping code due to the misleading advertisement and they simply couldn't care less as they had their money already. If it wasn't for the false advertisement links I wouldn't have been in that position. Rude, rude rude.
Response from Petit-Fernand
Hi Gemma! As we mentioned in the emails ,we can not provide with the discount code upon request or to change the type of the labels after the shipping of the products. We wishing a good day.
C
Rating: 4 out of 5
Top product, I liked the fact that I could personalize the labels. I'm not giving it 5 stars because of the long delivery time (order placed on 05/05 and received on 14/05), so you have to plan to order well in advance for the event in question, and customer service never answers (voicemail unable to receive messages).
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M
Rating: 4 out of 5
Delivery much longer than announced, but very good products.
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L
Rating: 1 out of 5
I don't normally leave bad reviews but this company should be avoided at any cost! Their products are very expensive and bad quality. I bought two bottles which cost nearly £40 and the flask stopped working after a few uses. Also bought the iron labels and what horrible quality. They are all peeling off after first wash.
Response from Petit-Fernand
Hi Lulu, we are sorry to hear about this. Can you please contact our customer service with more details so we can find a suitable solution for you?