The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Unfortunately, I still haven't received the missing stickers (paid for long ago). After I complained about it, I received a very friendly email saying that the stickers would be sent immediately. Unfortunately it has not happened.
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Response from Petit-Fernand
Hello Viktoriya, we are very sorry about the delivery problem! We will resend you the order on May 27th and hope it will arrive soon. Please, contact us again if you have any further questions.
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Ce
Rating: 1 out of 5
Very disappointed. Purchase for clothes that I will not renew. Labels all unstuck on 1st day !!!!!
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Response from Petit-Fernand
Hello Elodie, We have just contacted you by email to help you with the labels in question. Have a nice day!
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Agnès
Rating: 3 out of 5
Fast delivery
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Response from Petit-Fernand
Great! Thanks for your feedback!
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Manuel Pertiñez Martinez
Rating: 4 out of 5
The product is good but the delivery time is too long.
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Poignant Sandrine
Rating: 2 out of 5
Very disappointed with the service! I order every year, and this year it was anarchy in sending my order I was soon told that my bank account was not funded when it was not at all! What's more, I had a promotional code that wasn't taken into account, as I had to repeat my code 4 times and validate it 4 times! As a result, the parcel was delayed! In short, I wonder if in September I wouldn't order from another site! I have to say that the quality of the labels is unchanged, they're as beautiful, high quality and resistant as ever!
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Response from Petit-Fernand
Hi Sandrine, Sorry to hear about your latest buying experience . We have just contacted you by email :) Have a nice day
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Quentin Marneffe
Rating: 3 out of 5
The nominettes don't hold up as well as the 1st ones I bought, after 3 washes they're already peeling off, whereas the 1st ones still hold up perfectly well.
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Response from Petit-Fernand
Hello Carine, Thank you for your time. We're sorry again about this incident with your labels.
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Virginie RUBIN
Rating: 4 out of 5
Super quality, delivery within 48 hours.
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laurie ESTEBAN
Rating: 3 out of 5
I've been ordering from the site for several years now because I know that the products are generally of good quality, but I was a little disappointed with the last order, not in terms of the aesthetics of the labels but in terms of their quality and durability. In fact, some self-adhesive and iron-on clothing labels have already come off, either with the first machine wash or for no particular reason. Normally, labels last much longer on clothes, or even don't come off at all! I have clothes that are a few years old and the labels are still in place! It's a bit of a shame to have to re-glue everything! But the packs are complete and the fact that you can have several pieces of information on the labels is really an advantage compared to other sites of the same kind. Sincerely A loyal customer
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Response from Petit-Fernand
Hello Laurie! Thank you for giving us your time by phone. Very nice day to you
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Helene Beliard
Rating: 1 out of 5
Label stuck on with iron the next day they were unstuck. Sav very responsive thank you very much
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Response from Petit-Fernand
Hello Helene, Sorry to read this, we apologize for this incident. We have sent you an email regarding your order. Have a nice day
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Marcel LACROZE
Rating: 2 out of 5
Very fast delivery, good quality heat-seal labels that make work easier.
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Response from Petit-Fernand
Thank you very much for your feedback Marcel!
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Leprêtre Leprêtre
Rating: 1 out of 5
I tried the self-adhesive labels and the iron-on labels, but after the first one, there were no more labels on my clothes. I am very disappointed. I will not be ordering again. Claudie Leprêtre
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Response from Petit-Fernand
Hello Claudie, We are very sorry to read this. We have just contacted you by email to help you find a solution together. Very nice day to you
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Angélique
Rating: 4 out of 5
very good product but difficulty in catching the labels on the backing.
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Gemma Font
Rating: 3 out of 5
Labels fine, but shipping took a long time and no delivery forecast or tracking number was given
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Response from Petit-Fernand
Thank you very much for sharing your opinion with us Gemma :)
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Anais
Rating: 1 out of 5
I didn't receive my last order... It's a pity because it's already my 3rd order and I'm very satisfied with the products.
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Response from Petit-Fernand
Hello Anais, We have just contacted you by email to help you quickly with the follow-up of your order. Have a nice day!
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Jennifer Moreau
Rating: 4 out of 5
Very good site with a variety of items, fast delivery, great after-sales service. Quality items. Choice to personalize to our taste and that of our children. Reasonable prices. I recommend this site to everyone.
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Fred
Rating: 3 out of 5
Some labels peeled off on 1st wash.
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Response from Petit-Fernand
Hello Fréderique, We have contacted you by email in order to help you quickly. We apologize for any inconvenience. Have a nice day,
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Emeline RIFAUT
Rating: 4 out of 5
Good, beautiful product, well made, well packaged.
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KARINE CALCADO
Rating: 1 out of 5
I'm disappointed, I ordered from you for my daughter a few years ago and the clothing labels held very well. Now I have to remove the labels that have come off on the other clothes ....
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Response from Petit-Fernand
Hello Karine, Following our telephone conversation, we can confirm that we will be returning part of your order. Thank you very much for your feedback and availability.
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Brizzi
Rating: 4 out of 5
I had ordered with the rainbow logo but I received without any logo just the first and last name.
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Milie
Rating: 3 out of 5
I've been ordering self-adhesive labels for several times now, with a wide choice of colors and patterns allowing me to make 1 design that suits my 2 children. Very practical to use, I highly recommend it's my label around me!
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Response from Petit-Fernand
Thank you very much for your confidence :)
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Martine JEAN-JEAN
Rating: 4 out of 5
Super nothing to report
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Minoé
Rating: 1 out of 5
Hello I'm disappointed with the product. The labels come off at the first wash, obviously my children's clothes I do not wash at 60 °, but at 30 ° short cycle and for the most part no dryer. I don't recommend your site at all.
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Response from Petit-Fernand
Hello Noémie, We have just contacted you by email to help you. Have a nice day!
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Maria
Rating: 4 out of 5
Very fast shipping I ordered several to give as gifts and they came together I would have liked them to come separately to give each one their own package.
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Response from Petit-Fernand
Thank you for your feedback Maria . We are sorry that you did not come separately. Regards :)
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Felicitas W.
Rating: 1 out of 5
I'm disappointed really, bought these on recommendation but even following the instructions the stickers came off with first wash so quite pointless really.
Response from Petit-Fernand
Following our phone conversation I want to confirm that we will resend the new labels on our cost and ones again my apologies for the inconvenience , Felicitas!
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Oriane Simon-Oudiou
Rating: 4 out of 5
Choice and speed and a surprise in the order is very pleasant. The self-adhesive clothing labels start to peel off after 3 washes, which is a shame.
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Adela
Rating: 2 out of 5
The labels come off after just one wash, I'm very disappointed. I had no problems before.
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Response from Petit-Fernand
Hello Adelaïde, We're sorry you're having trouble gluing your labels. We have just sent you an email so that we can work together to find a solution. Have a nice day!
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Sohagani Kaur
Rating: 1 out of 5
Very disappointed. After a month, the gourd is already in the garbage can. There are splinters everywhere, the enamel is peeling off, and the stopper no longer works, so it's leaking. What's more, the opening system is not suitable for children, it's difficult to open. I don't recommend it, I'll have to buy another one.
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Response from Petit-Fernand
Hello, We are sorry to read this. We invite you to contact us by email via our contact form, sending us photos of the gourd in question. Very nice day to you
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Manuella
Rating: 4 out of 5
Lovely labels, order confirmation and fast delivery!
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Momo
Rating: 1 out of 5
I have already sent you an email which has been ignored until today. It's just not that good, rather garbage
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Response from Petit-Fernand
Hello, we are sorry that you have had a bad experience! We replied to you on May 10 and asked for the photos, but no response from your side so far. Please send the photos with the faulty labels to resolve the issues.
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Toni L.
Rating: 3 out of 5
Been using these for three years on my four childrens uniform for ease as they stuck straight on. Previously they lasted well but have noticed on the last year of orders the stickers don't stay stuck as well thought I had dodgy batch but all been same last year to point May try different company as fed up of having to replace ones that are coming off in wash
Response from Petit-Fernand
Dear Toni, we are sorry about the problem with the labels. They should not peel off this easy. I left you a voicemail and would like to find a suitable solution for you so please contact us back.
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Lindsay B.
Rating: 4 out of 5
Great quality product just too so long to arrive!
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Paula
Rating: 3 out of 5
Some labels have not been attached correctly.
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Response from Petit-Fernand
Hi Paula, We have just contacted you by email to help you :) Have a nice day
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Caroline
Rating: 2 out of 5
Very fast delivery. However, the label does not always stick properly.
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Response from Petit-Fernand
Hello Caroline, We're sorry to read that some labels are having trouble sticking. We have just contacted you by email to help you quickly. Very nice day to you
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Clementine Joffrin
Rating: 1 out of 5
Very disappointed with the quality. I gave a personalized water bottle to my 4 year old son, who dropped it the first time he used it and the cap broke. The price isn't worth the quality, but it's beautiful but useless !!!!
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Response from Petit-Fernand
Hello Clémentine, We're sorry the cork broke. We wish you a nice day
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Petra S.
Rating: 4 out of 5
All good so far. The writing on the labels could be a little darker/blacker. Ironing on worked well The delivery time was a little too long.
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Response from Petit-Fernand
Thank you for your review, Petra! We are sorry if the colors are not as expected! Please send us a message with some pictures to customer service if you would like to exchange the labels!
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Camille
Rating: 4 out of 5
Ordered in a hurry received very quickly Easy to use site
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Adeline
Rating: 4 out of 5
1st order and your satisfied fastgood quality I recommend
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Nathalie Leportier
Rating: 4 out of 5
Very practical and pretty
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Hafsa Edarazi
Rating: 1 out of 5
Second order on this site and unfortunately I did not receive my order! Too bad, I was very happy with my first order.
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Response from Petit-Fernand
Hello, We are sorry for the delay of the post office. We have just sent you an email to help you as soon as possible. Have a nice day!
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severine
Rating: 4 out of 5
Great labels, haven't used them yet but delighted with my purchase.
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Response from Petit-Fernand
Thank you very much Séverine :)
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