Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 52 905 published reviews

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 1, 2, 3 and 4 stars

Reset filters
M
Miss L.
Rating: 1 out of 5
Commande non reçue J'ai deja contacter le service client / vérifier mon adresse également Pas recu de réponse du service client à ce jour
Response from Petit-Fernand
Pouvez-vous contacter notre service clientèle pour confirmer votre adresse et nous vous renverrons les étiquettes à nos frais ?
S
sarah
Rating: 4 out of 5
Great this is our third order
Response from Petit-Fernand
Many thanks for been our customer Sarah!
V
Valentine Renaud
Rating: 4 out of 5
Very good Good quality
Translated reviews
A
Anne Sophie Leclercq
Rating: 4 out of 5
Disappointed with my first order two years ago. The labels peeled off quickly. I still dared to recommend them? no more worries this time! Top, speed, color, design, installation and resistance correct.
Translated reviews
M
MÉLISSA LEMARIÉ
Rating: 1 out of 5
Address error? I never received my order. It was supposed to be returned but never was! Very disappointed
Translated reviews
Response from Petit-Fernand
Hi Mélissa, Sorry to read that your order has not arrived. We have just contacted you to help you. Have a nice day!
1
1000699877
Rating: 4 out of 5
I really like the water bottles. Pretty, no taste in the water and it stays fresh. I bought 2 two years ago and they are still in good condition. The only downside is the caps. They're really fragile and I've had to buy new ones several times. I recently bought 2 more "can" size bottles, this time thinking that the stoppers would be stronger. But unfortunately this wasn't the case, and after 1 month the stopper didn't hold either. I'm a bit disappointed because I really like this brand.
Translated reviews
C
Christèle WYSEUR
Rating: 1 out of 5
Hello. My order went to the wrong address and I haven't heard from them since. This is not serious. I'm disappointed
Translated reviews
Response from Petit-Fernand
Hello Christèle, We have sent you a message to help you, Have a nice day
M
Marilor
Rating: 2 out of 5
Too bad the labels don't stick well. Delay respected as expected.
Translated reviews
Response from Petit-Fernand
Hello Marianne, I'm sorry your labels don't fit properly. I've just emailed you to help you find a solution together :) Have a nice day
A
Anne Meseguer
Rating: 1 out of 5
I had to sew all the labels back on. They won't stay on.
Translated reviews
Response from Petit-Fernand
Hello Anne, I'm sorry to hear that. A short message has been sent to you to help you as soon as possible. Have a nice day!
L
Luana
Rating: 1 out of 5
Poor product
Translated reviews
Response from Petit-Fernand
Hello Luana, We are sorry the order did not meet your expectations. However, coto that you sent us a message two weeks ago, which was followed by our response in which we asked you for photos to verify the problem and find a solution. We look forward to your riscotro A good day ? Alessio
L
Laila
Rating: 1 out of 5
It's good, but doesn't stick well enough to clothes or other objects.
Translated reviews
Response from Petit-Fernand
Hello Laila, We're sorry to read this. We have contacted you by email to help you find a solution. Have a nice day!
A
Amandine C
Rating: 4 out of 5
I haven't had a chance to try them out yet, but I can say: -Fast, easy service. On-time shipping and delivery. -Sending in a kind of notebook that allows easy filing, avoids losses and is very clear. -Conforms to the order placed on the website.
Translated reviews
S
Shannon RM
Rating: 4 out of 5
Quick delivery, very practical notebook. Only downside: the labels don't wash very well. On the other hand, they're great on objects! Even after sterilization, they hold very well. The designs are really nice and varied! I'm glad they exist!
Translated reviews
A
Amandine DIJOUX-THERME
Rating: 3 out of 5
Perfect adhesive labels for objects: resistant to various hand washes and dishwashers. Iron-on labels peel off more than half the time. Suitable for ironing and smoothing. On ironed clothes, not ironed. On cotton, on clothing labels. Very disappointed by these labels. I don't know how to get them to stay on without having to spend all day on them. Very nice design and fast delivery.
Translated reviews
Response from Petit-Fernand
Hello Amandine, We have just contacted you by email to help you find a solution together. Have a nice day :)
B
BF
Rating: 2 out of 5
The labels on the Giotto crayons do not adhere well and in putting them on and taking them off the 'case they come off, I am not satisfied.
Translated reviews
Response from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. We have sent you an email about it in order to find a solution. Alessio
D
Diana L.
Rating: 4 out of 5
The stickers are great. They adhere very well to objects and to clothing or shoes. Unfortunately, I find them just a little bit too small. They should almost be a little bigger. Nevertheless, I think the adhesion and quality are great.
Translated reviews
N
Najla El Hachem
Rating: 3 out of 5
Several options can be used to improve service quality
Translated reviews
Response from Petit-Fernand
Hello Najla , We have contacted you by email in order to better understand your request . Have a nice day :)
S
Sarah D
Rating: 4 out of 5
Very fast shipping. I had trouble sticking the labels on because I have a central steamer that adjusts the temperature according to the fabric. So it was difficult to follow the instructions.
Translated reviews
T
Thierry R.
Rating: 3 out of 5
Order takes too long to arrive... the 48 hour delivery time is not respected and if you want something faster you have to pay excessively! Unfortunately, I don't recommend it.
Translated reviews
Response from Petit-Fernand
Thank you for your feedback! The price for 48-hour delivery is set by Chonopost, not by us. You can choose free delivery if you agree to wait for standard delivery. Have a nice day.
S
Sandra
Rating: 4 out of 5
Highly recommended. I have been using them for years.
Translated reviews
Response from Petit-Fernand
Great Sandra, what an illusion :)
C
Caroline Humbert
Rating: 4 out of 5
Nice discovery with the Creche kit. To be seen in time?
Translated reviews
Response from Petit-Fernand
Thank you for your testimonial, Caroline!
S
Sandra Fernández
Rating: 3 out of 5
The protective film for the shoe labels was missing.
Translated reviews
Response from Petit-Fernand
Good afternoon Sandra, We have contacted you by email to help you, Have a nice day.
M
Maria laura Alves moura
Rating: 1 out of 5
I haven't received my order
Translated reviews
Response from Petit-Fernand
We are sorry about the delivery problem and unfortunately we cannot influence La Poste. Please let us know if you have received your refund.
L
Lyll Pargas
Rating: 4 out of 5
I received the stickers, they look very nice even though I haven't used them yet, the printing and the colors with the designs are beautiful.
Translated reviews
Response from Petit-Fernand
Thank you very much :)
L
Li
Rating: 3 out of 5
We used to receive the labels within 3 days, so I made an order for my son to have all his excrement nominated for his 5 day school trip. But I had to write everything down in marker because my order was not delivered after 7 days at home...if I had known....
Translated reviews
Response from Petit-Fernand
Hello , Thank you for your message and your interest in C-monEtiquette! All orders (unless otherwise specified on our site) are produced within 48 hours and then handed over to the postal services. Depending on the type of delivery chosen and the size of the order (parcel or envelope), delivery times may vary, but are generally between 2 and 6 working days. You can also opt for delivery with tracking number, or for faster delivery via Chronopost. You chose standard delivery and received your order within the normal delivery time. Have a nice day and see you soon! ?
G
Gwendoline
Rating: 4 out of 5
Perfect labels, just as requested! Top-notch lunch box too, great for my daughter's first day of school.
Translated reviews
Response from Petit-Fernand
Thank you very much for your opinion, Gwendoline!
M
Marta
Rating: 4 out of 5
Super cute, practical and very useful labels for clothes and objects. I love them! They were made very quickly and shipped within the time frame indicated. I will order more labels and I am looking forward to buying the fabric bags. Thank you so much for making such beautiful things!
Translated reviews
Response from Petit-Fernand
Thank you very much Marta, do not hesitate to contact us if you need advice on products :)
H
Hans
Rating: 2 out of 5
Goods were only received one week late.
Translated reviews
Response from Petit-Fernand
Hello Hans. We are very sorry to hear about the delivery problem! Could you please provide the date you received your labels? Our delivery frame for your order was between March 22nd and April 5th!
R
Raffaele D.
Rating: 4 out of 5
I have always purchased from Petit Fernand ,from thermoadhesive labels x clothing, to labels x items. Simply awesome!!! Kind, polite and efficient customer service. X me the numbers 1!!!!
Translated reviews
Response from Petit-Fernand
So many compliments in one message! We are the ones who thank you for your loyalty! Have a great day and see you soon on Petit-Fernand! ?
J
Joanna B.
Rating: 1 out of 5
Never received item
Response from Petit-Fernand
We are very sorry about this! Could you please get in touch with our customer service to confirm your address and we will happy to resent it on our cost?
I
IER
Rating: 4 out of 5
A little pricey but a great, useful product. Its stickers are easy to use and unavailable to organize children's stuff! Thanks again!!!
Translated reviews
Response from Petit-Fernand
We're glad to hear you liked our products!
M
Magali Adam
Rating: 4 out of 5
Very nice, very pretty labels
Translated reviews
Response from Petit-Fernand
We're glad you liked our labels!
A
Anónimo
Rating: 4 out of 5
Practical labels for everything and with a variety of label design options
Translated reviews
Response from Petit-Fernand
Thank you very much :)
K
Kristina Gonzalez Fernandez
Rating: 1 out of 5
During the purchase process the payment is made with paypal but the company does not complete the purchase. An error appears on their website and the order is not registered but the amount is charged to paypal. Contact with the company which does not respond, because despite being a website no one works on weekends. Curiously after claiming in paypal I receive an email in which they inform me that I have the products in the cart and that if I want them to PAY AGAIN. A scam and a total lack of customer service. PayPal at the moment is not responsible and does not allow me to claim the amount. I will return the receipts and they will explain me where is the order number and the merchandise.
Translated reviews
Response from Petit-Fernand
Hi Kristina, I don't think we have understood each other, of course you are not going to pay twice. Can you give us the number of the order to find the payment and understand what happened ?
C
Carolina
Rating: 3 out of 5
I have been ordering my children's labels from Petitfernand for years. For some time now I have seen that they have lost quality, the heat adhesive labels peel off easily. Even if you follow the instructions for use that come in the document. On the other hand, the object labels are going great.
Translated reviews
Response from Petit-Fernand
Good morning, I just sent you an email to help you. Have a nice day :)
A
Anne-Lise Robin
Rating: 3 out of 5
I received the labels quickly and exactly as on the website! However, I stuck the labels on following the instructions and after 2 washes most of them had peeled off! My children are going to camp for 10 days and I'm afraid it won't last!
Translated reviews
Response from Petit-Fernand
Hello and sorry that the quality of our labels is not satisfactory for you! We've just sent you an e-mail to help you find a solution. Have a nice day!
V
Vic
Rating: 3 out of 5
Really pretty, lovely choice of styles. About a quarter of my pack doesn't actually work that well unfortunately, the clothing labels have come off in the wash. The item labels on plastic bottles seem to work much better. I'd probably look around for another brand for the clothing labels next time.
Response from Petit-Fernand
Dear Vic, I am sorry to hear about the bad quality of the labels. Please contact our customer service with the photo of the problem for free replacement!
E
E.1995
Rating: 2 out of 5
Nice and very safe and fast site but they come off at the first wash , I was warned by other moms but I was stubborn .. anyway I took a few for this reason and I would not take back more
Translated reviews
Response from Petit-Fernand
We are sorry you are experiencing problems with the labels. It is not at all normal for them to come off! We have sent you an mmail to find a solution to this inconvenience. Good day Alessio
C
customer
Rating: 1 out of 5
Labels don't stick!!!
Translated reviews
Response from Petit-Fernand
Hello Charlotte, We have just contacted you by email to help you find a quick solution. I'm sorry the labels won't fit.
E
Eleonora
Rating: 1 out of 5
About a month after ordering, I have not received what I ordered nor any communication about the shipment.
Translated reviews
Response from Petit-Fernand
Good morning, we are sorry to hear that you did not receive your order. We have sent you an email regarding this in order to find a solution. Alessio