Customer reviews of Petit-Fernand

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9,3 /10
Overall rating: 9,3 out of 10
Based on 52 904 published reviews

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 1, 2, 3 and 4 stars

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A
Anna Roig Raig
Rating: 1 out of 5
All the labels I have stuck on different garments (T-shirts, bibs, pants...) have peeled off after the first wash. Bad product and expensive
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Response from Petit-Fernand
Hi Anna, I'm sorry to hear about your labels peeling off. I just sent you an email so I can help you :)
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Emilie Pires
Rating: 1 out of 5
I never received my order...
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Response from Petit-Fernand
Hello Emilie, Sorry to read this. We have contacted you via email to find a solution together :)
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Tamara García
Rating: 3 out of 5
The labels for sticking on objects are very good and resistant, but the hotmelt labels peel off after the first use.
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Response from Petit-Fernand
Thanks for your feedback Tamara . I just emailed you to give you a hand :)
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yoa gomez
Rating: 1 out of 5
I ordered a pack for daycare on March 7, Day 09 tells me that they are leaving, today March 24 they still have not arrived. 15 dias......las I need for next week when the nursery starts.
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Response from Petit-Fernand
Hello :) We are sorry for the delay of your order. Can you contact us by email with your order number ?
A
Aurelie
Rating: 1 out of 5
I ordered 2 personalized bottles and after 2 days of use, my son's bottle cracked at the plastic cap and the cap came off. I contacted the after-sales service to ask them to suggest a solution and have had no response to date... this experience leaves a bitter taste in my mouth. I won't be ordering from them again and won't be recommending them.
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Response from Petit-Fernand
Hello Aurélie, We're sorry to hear that our products don't meet your expectations. I've sent you an e-mail so that we can find a solution together? Good day and see you soon!
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Rocio Mantuano Soriano
Rating: 3 out of 5
They are very cool stickers. The bad thing is that in the first wash the sticker is gone.
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Response from Petit-Fernand
Thank you for your message Rocio :) We are sorry to hear that you had difficulties with the stickers. We have just contacted you by email to help you.
G
Gilvan
Rating: 4 out of 5
Labels as ordered. Fast delivery
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Response from Petit-Fernand
Thank you very much?
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N. G.
Rating: 3 out of 5
I love the stickers and have ordered them for the umpteenth time. Unfortunately, this time they are very difficult to remove from the foil, which was never the case before.
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Response from Petit-Fernand
We are very sorry to learn that the quality of the goods you received is not satisfactory. It is very rare, but you seem to have received a defective product. Please contact our customer service with further information for replacement.
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Anna P.
Rating: 4 out of 5
I had recently ordered 2 water bottles, one for a gift the other for my daughter, already second to have one more. Aesthetically they are really wonderful until they fall which unfortunately for children inevitable, the construction remains solid fortunately but the white enamel comes off right after first fall or cracks appear, in fact first time brought to kindergarten fall and unfortunately ruined, same thing happened also to the little friend to whom we had given the gift. Total of the story I don't know how to protect them from falls to have them in excellent condition I think almost impossible but how nervous. Water stays cool, quality stainless steel really.
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Response from Petit-Fernand
Thank you for sharing your experience. Your opinion is important in order to help improve our products! Have a good day?
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Cristina
Rating: 2 out of 5
They took 10 days to arrive. I bought them two years ago and they were better quality. The bottoms are not as I expected.
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Response from Petit-Fernand
Thank you for your comment Cristina. We have sent you an email for your feedback.
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Angela Fallea
Rating: 1 out of 5
I still haven't received my order n°1001764381
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Response from Petit-Fernand
Hello Angela, We have sent you an email to help you. We are very sorry for the delay in delivery.
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Jennifer LERAY
Rating: 3 out of 5
The labels to stick on the garment label don't stick well and come off in the washing machine. The others I bought, to stick on with a nickel iron, don't come off in the wash.
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Response from Petit-Fernand
Hello Jennifer, Thank you for your feedback. We have contacted you by email for more information.
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pauline
Rating: 4 out of 5
Good quality labels But it's a shame when you order several sheets not to be able to choose different models
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Response from Petit-Fernand
Thank you for your confidence Pauline :)
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Sandra Gb
Rating: 2 out of 5
2nd or 3rd time I've ordered and this time I'm quite disappointed. Lack of adhesion, practically peeling off most of the labels.
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Response from Petit-Fernand
Hello Sandra, We're sorry to read this. We have just contacted you by email to help you.
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C. W.
Rating: 4 out of 5
Great name stickers. I use these for everything, clothes, shoes, and other items. The kids love designing them, however they are growing out of wanting pictures on the name stickers now. These withstand the test of time and are easily removable when the time comes to pass them on.
Response from Petit-Fernand
Thank you for this review! We are very glad that your kids enjoy creation part!
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Angy Millan Gallardo
Rating: 2 out of 5
They peel off! I have had other brands and this has not happened to me.
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Response from Petit-Fernand
Hi Angy, We are sorry to hear that you have been unstuck. We have just contacted you so we can help you.
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Ariadna Rangel Soldevila
Rating: 1 out of 5
20 days and I still have not received my order
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Response from Petit-Fernand
Hi Ariadna, We understand, and we apologize again for this delay.
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Angélique Leggio
Rating: 4 out of 5
Very pretty patterns and colors, multiple choices and customizable, I love it, it would be nice to have tiny labels for pacifiers or to stick on the labels of clothing.
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Response from Petit-Fernand
Thank you for your message Angélique, we really appreciate it. We'll pass on your idea :)
J
Jo A.
Rating: 3 out of 5
Unfortunately, the overfoil has not been separated properly so that the foil is torn off the sticker HAVE SENT AN EMAIL ABOUT THE CONTACT FORM
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Response from Petit-Fernand
We are sorry to hear about this problem. Could you please show our customer service team some proof photos and we will be happy to replace it!
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Anne Sophie Godé
Rating: 3 out of 5
Some of the labels I received were not pre-cut and therefore unusable.
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Response from Petit-Fernand
Hello Anne Sophie, We're sorry about this. We have just contacted you by email to help you.
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Lorena Sanz
Rating: 4 out of 5
The stickers are very nice, but too big for 1 year old clothes. I'll keep them, they don't seem useful today
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Response from Petit-Fernand
Thanks for your comment Lorena :)
M
Mara
Rating: 1 out of 5
Slow to reply after missing an order,,,, I am waiting for them to resend it to me after a fifteen day wait. I will not buy anything again
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Response from Petit-Fernand
Sorry for the delay with your order Mara
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Alicia
Rating: 2 out of 5
The stickers are very nice, but despite following the recommendations, they have peeled off.
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Response from Petit-Fernand
Hi Alicia, We are sorry to hear that they have come off. We just sent you an email for you to send us pictures.
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cliente
Rating: 4 out of 5
EVERYTHING VERY FAST AND JUST AS DESCRIBED.
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Response from Petit-Fernand
Thank you Laura :)
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Meral Bayri
Rating: 1 out of 5
I placed the order on the 28th and to date still not received! We like March 15!!!
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Response from Petit-Fernand
Hello Meral, We're sorry for the delay in your order. We have just sent you an email to help you.
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Nathalie
Rating: 3 out of 5
Fast delivery but the labels don't stick. They peeled off during the week and pop off with the 1st wash.
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Response from Petit-Fernand
Hi Nathalie, Please email us some photos to help you. We have sent you an email :)
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Ana Loureiro
Rating: 1 out of 5
It's been a month since I placed the order and it still hasn't arrived. They give me no solution.
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Response from Petit-Fernand
Hi Ana, We are sorry there is such a long wait. We just sent you an email to help you.
S
Séverine Tulle
Rating: 1 out of 5
I never received my order.
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Response from Petit-Fernand
Hello Séverine, We have contacted you via email to help you as soon as possible. We are very sorry for the delay.
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JuCa
Rating: 1 out of 5
Does not stick to certain fabrics (e.g. fleece) Peels off on 1st wash.
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Response from Petit-Fernand
Hello Justine, We have contacted you by email to help you quickly, very sorry for this transport incident.
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Federica
Rating: 4 out of 5
Product conforms to the description. Serious and punctual service. Recommended
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Response from Petit-Fernand
Thank you for your review and for being our customer ?
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Ziq
Rating: 3 out of 5
The label leaves after 1 wash
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Response from Petit-Fernand
Sorry to read this Sylvain. Please send us your photos via email so that we can understand and help you. An email has been sent to you to help you.
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Patricia S.
Rating: 4 out of 5
I am delighted with the stickers. This is already my third order from you. They stick really well to the clothes. One star deduction because they are relatively large. The old ones were smaller and therefore practical. I have to cut off the new ones for shoes.
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Response from Petit-Fernand
Dear Patricia, thank you very much for your lovely review! Just to mention that the iron-on labels are smaller than the stickers ;)
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Michaela M.
Rating: 1 out of 5
After 20 days of waiting, the order has still not arrived
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Response from Petit-Fernand
We are sorry to learn of this delivery anomaly by the postal services. I have sent you an email in order to find an appropriate solution. I remain at your disposal and wish you a good day. Alessio
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Georgiana Rusu
Rating: 1 out of 5
I have not received my order yet?
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Response from Petit-Fernand
We are sorry for this delay in transportation. We have just sent you an email, hoping we can help you quickly.
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SDG83
Rating: 3 out of 5
Fast delivery, model corresponds to my order. However, the quality leaves something to be desired: it's difficult to peel off the labels because the pre-cut is not done correctly.
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Response from Petit-Fernand
Hi Sophie, Very sorry to hear that. Please email us the photos to help you. We have sent you an email.
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CHEMIN
Rating: 4 out of 5
This is the first time I have used your services and I am completely satisfied with the order I received.
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Delphine Husson
Rating: 4 out of 5
Fast delivery and gourds to expectations
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CHRYSTELLE CHABA
Rating: 3 out of 5
Hello, these labels are practical but increasingly difficult to remove from the substrate. Best regards Chrystelle Chaba
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Response from Petit-Fernand
Hi Chrystelle, Sorry to read this. You can email us your photos to help us help you better.
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Talisa D.
Rating: 4 out of 5
Great selection of designs. You can really personalize the stickers. Our two small children can't read yet, but they immediately recognize who something belongs to from the symbol. We particularly like the adhesive labels for clothes. The iron-on ones also hold really well, but are of course a little more difficult to apply. We don't think the shoe stickers are so good. They are not really easy to apply to most small children's shoes. The fact that sand constantly gets on them means that they come off relatively quickly at the edges. If you look very closely, the adhesives also look a little pixelated.
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Lorena A.
Rating: 1 out of 5
Very long delivery time. The stickers come off the pencils are not as good quality as before. I was very disappointed
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Response from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. We have sent you an email about it in order to find a solution. Alessio