Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
All very good as always. As an improvement I would give the option of having the stickers come in one pack or in several. In my last order I ordered for several children and it arrived stapled together. Thank you.
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Response from Petit-Fernand
Thanks for sharing your opinion with us Sara :)
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Rosa Diez
Rating: 1 out of 5
They lost the labels in transport or something, and their solution was to return the money, after I had to claim it myself, but after waiting more than 20 days, I had to find my own way.
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Response from Petit-Fernand
Good morning Rosa, We are sorry again for this logistical incident. We sent you an email a few days ago. Regards
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Alice Paini
Rating: 1 out of 5
The order hasn't arrived yet...
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Response from Petit-Fernand
Hello Alice, We have just sent you an email to help you. Have a nice day!
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Irene Mateos Galan
Rating: 1 out of 5
I PLACED AN ORDER A FORTNIGHT OR MORE AGO AND I STILL HAVEN'T RECEIVED IT, NOR HAVE I RECEIVED A CREDIT NOTE OR BEEN CONTACTED BY THEM OR ANYTHING ELSE.
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Response from Petit-Fernand
Good morning Irene, We have contacted you by email to help you. Best regards
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Julie Richet
Rating: 4 out of 5
Very good service
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Mimi
Rating: 4 out of 5
I've been ordering stickers for my son's clothes since he started kindergarten. The design is nice and the labels seem to be of good quality. However, depending on the garment, they don't always wash well, but that depends on the material and where the label is stuck.
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Stéphanie
Rating: 4 out of 5
Beautiful, high-quality prints
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Kunde
Rating: 4 out of 5
The stickers are great and in and of themselves the Tupperware but unfortunately the color is already partly off. Was for the price is really not okay
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Response from Petit-Fernand
Thank you for your review! Can you please send us the photo with the labels with bad color?
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Virginia
Rating: 4 out of 5
Excellent product as always
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Adeline
Rating: 4 out of 5
Very satisfied with the products ordered but a little disappointed with the length of time my labels stayed on the clothes.
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Magali
Rating: 3 out of 5
The delivery time was too long. It took 3 days to make the labels and 15 days for delivery.
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Response from Petit-Fernand
Hello Magali, We have just written to you by email regarding your order. Have a nice day, and thank you for your understanding.
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Lydia
Rating: 1 out of 5
I bought for the second time a set of 3 caps, because at the previous ones the colored lid was coming off and of these last 3 none of them close . My daughter goes to school with the lid leaning against the closure . On the quality of the water bottle nothing to say but the caps unfortunately ruin everything
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Response from Petit-Fernand
Good morning Lydia, The choice of this type of cap is to avoid as much as possible the spillage of water from the water bottle being intended for children. ? In any case we will keep in mind your indication for which we thank you. I have sent you an email to discuss this issue further. ? Good day Alessio
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Anne-Cécile Massart
Rating: 2 out of 5
The iron-on labels often peel off. I'm disappointed. I have to iron them again.
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Response from Petit-Fernand
Hello Anne-Cécile, We're sorry to hear that your labels are coming off. We have just contacted you by email to help you. Have a nice day!
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So
Rating: 4 out of 5
Very good quality and matches the visual
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Stephanie Baillot
Rating: 4 out of 5
Labels as ordered. Labels in the form of "Cheque book" is very practical!
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Gherman
Rating: 3 out of 5
They came off after the first wash, too bad! I ordered them so many years ago but they were fine but now
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Response from Petit-Fernand
Hi Cristina, An email has been sent to you to help you with the self-adhesive labels. Have a nice day!
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Rebecca Lubin
Rating: 3 out of 5
Very practical even if I would have liked a little more choice in the designs and very disappointed by the shoe labels which faded after 2 weeks.
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Response from Petit-Fernand
Hi Rebecca, Thank you for your feedback, and so sorry about your shoe tags. We have contacted you by email to help you as soon as possible. Very nice day to you
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Gemaa
Rating: 3 out of 5
Unfortunately the tags didn't hold on some garments. Otherwise affordable price and nice labels.
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Response from Petit-Fernand
Hello Djemaa, Thank you for your time on the phone. Very nice day
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Alicia Franco Molina
Rating: 4 out of 5
When I complained about not receiving my order, they contacted me and tried to give me the best solution for my situation.
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Response from Petit-Fernand
Good morning Alicia, I am sorry you did not receive your order. We have just sent you an email to help you as soon as possible. Regards
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Mathilde Malapert
Rating: 4 out of 5
Thank you for all you have done. I received my order this time and just in time. You are very commercial and above all you know how to meet our needs just in time for his excursion on Monday. I wish you all the best for the future. Thank you. Sincerely Mathilde
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Response from Petit-Fernand
At the top! Thank you for your loyalty Mathilde :) A beautiful day
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Ludivine Prieux
Rating: 2 out of 5
Labels don't fit?
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Response from Petit-Fernand
Hello Ludivine, Sorry again that the labels don't fit. Thank you for your time on the phone. I can confirm that they will be resent again. Have a nice day!
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Cocco
Rating: 1 out of 5
Never received the labels
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Response from Petit-Fernand
Hello Olympe, Thank you for your message. We have sent you an email to help you. Have a nice day!
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Gemma L.
Rating: 1 out of 5
Customer service was the worst I have experienced. I placed my order from an advert they put up on Instagram, assuming it would take me to the advertised product. This was not what it did and I ended up purchasing the wrong item due to false advertisement. I explained my situation to them in an email and asked if I re buy was there any chance I could have a free shipping code due to the misleading advertisement and they simply couldn't care less as they had their money already. If it wasn't for the false advertisement links I wouldn't have been in that position. Rude, rude rude.
Response from Petit-Fernand
Hi Gemma! As we mentioned in the emails ,we can not provide with the discount code upon request or to change the type of the labels after the shipping of the products. We wishing a good day.
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Cliente Du Quatorze Mai
Rating: 4 out of 5
Top product, I liked the fact that I could personalize the labels. I'm not giving it 5 stars because of the long delivery time (order placed on 05/05 and received on 14/05), so you have to plan to order well in advance for the event in question, and customer service never answers (voicemail unable to receive messages).
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Mia
Rating: 4 out of 5
Delivery much longer than announced, but very good products.
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Lulu
Rating: 1 out of 5
I don't normally leave bad reviews but this company should be avoided at any cost! Their products are very expensive and bad quality. I bought two bottles which cost nearly £40 and the flask stopped working after a few uses. Also bought the iron labels and what horrible quality. They are all peeling off after first wash.
Response from Petit-Fernand
Hi Lulu, we are sorry to hear about this. Can you please contact our customer service with more details so we can find a suitable solution for you?
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Viktoriya V.
Rating: 1 out of 5
Unfortunately, I still haven't received the missing stickers (paid for long ago). After I complained about it, I received a very friendly email saying that the stickers would be sent immediately. Unfortunately it has not happened.
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Response from Petit-Fernand
Hello Viktoriya, we are very sorry about the delivery problem! We will resend you the order on May 27th and hope it will arrive soon. Please, contact us again if you have any further questions.
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Ce
Rating: 1 out of 5
Very disappointed. Purchase for clothes that I will not renew. Labels all unstuck on 1st day !!!!!
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Response from Petit-Fernand
Hello Elodie, We have just contacted you by email to help you with the labels in question. Have a nice day!
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Agnès
Rating: 3 out of 5
Fast delivery
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Response from Petit-Fernand
Great! Thanks for your feedback!
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Manuel Pertiñez Martinez
Rating: 4 out of 5
The product is good but the delivery time is too long.
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Poignant Sandrine
Rating: 2 out of 5
Very disappointed with the service! I order every year, and this year it was anarchy in sending my order I was soon told that my bank account was not funded when it was not at all! What's more, I had a promotional code that wasn't taken into account, as I had to repeat my code 4 times and validate it 4 times! As a result, the parcel was delayed! In short, I wonder if in September I wouldn't order from another site! I have to say that the quality of the labels is unchanged, they're as beautiful, high quality and resistant as ever!
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Response from Petit-Fernand
Hi Sandrine, Sorry to hear about your latest buying experience . We have just contacted you by email :) Have a nice day
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Quentin Marneffe
Rating: 3 out of 5
The nominettes don't hold up as well as the 1st ones I bought, after 3 washes they're already peeling off, whereas the 1st ones still hold up perfectly well.
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Response from Petit-Fernand
Hello Carine, Thank you for your time. We're sorry again about this incident with your labels.
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Virginie Rubin
Rating: 4 out of 5
Super quality, delivery within 48 hours.
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Laurie Esteban
Rating: 3 out of 5
I've been ordering from the site for several years now because I know that the products are generally of good quality, but I was a little disappointed with the last order, not in terms of the aesthetics of the labels but in terms of their quality and durability. In fact, some self-adhesive and iron-on clothing labels have already come off, either with the first machine wash or for no particular reason. Normally, labels last much longer on clothes, or even don't come off at all! I have clothes that are a few years old and the labels are still in place! It's a bit of a shame to have to re-glue everything! But the packs are complete and the fact that you can have several pieces of information on the labels is really an advantage compared to other sites of the same kind. Sincerely A loyal customer
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Response from Petit-Fernand
Hello Laurie! Thank you for giving us your time by phone. Very nice day to you
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Helene Beliard
Rating: 1 out of 5
Label stuck on with iron the next day they were unstuck. Sav very responsive thank you very much
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Response from Petit-Fernand
Hello Helene, Sorry to read this, we apologize for this incident. We have sent you an email regarding your order. Have a nice day
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Marcel Lacroze
Rating: 2 out of 5
Very fast delivery, good quality heat-seal labels that make work easier.
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Response from Petit-Fernand
Thank you very much for your feedback Marcel!
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Leprêtre Leprêtre
Rating: 1 out of 5
I tried the self-adhesive labels and the iron-on labels, but after the first one, there were no more labels on my clothes. I am very disappointed. I will not be ordering again. Claudie Leprêtre
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Response from Petit-Fernand
Hello Claudie, We are very sorry to read this. We have just contacted you by email to help you find a solution together. Very nice day to you
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Angélique
Rating: 4 out of 5
very good product but difficulty in catching the labels on the backing.
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Gemma Font
Rating: 3 out of 5
Labels fine, but shipping took a long time and no delivery forecast or tracking number was given
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Response from Petit-Fernand
Thank you very much for sharing your opinion with us Gemma :)
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Anais
Rating: 1 out of 5
I didn't receive my last order... It's a pity because it's already my 3rd order and I'm very satisfied with the products.
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Response from Petit-Fernand
Hello Anais, We have just contacted you by email to help you quickly with the follow-up of your order. Have a nice day!
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