Customer reviews of Petit-Fernand

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9,3 /10
Overall rating: 9,3 out of 10
Based on 56 679 published reviews

Summary of reviews

Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.

Reviews 1, 2, 3 and 4 stars

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Radjabaly
Rating: 3 out of 5
I've ordered from the site several times before, but this time I was disappointed with the iron-on labels, which didn't stick to the clothes.
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Response from Petit-Fernand
We have just contacted you by email in order to help you. Sorry to see that your labels have come off. Have a nice day :)
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Claire Fauve
Rating: 1 out of 5
Order still not received after 3 weeks! Now I don't need it ...
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Response from Petit-Fernand
Hi Claire, Sorry to read about the delay in delivery of your order. We have just written to you by email to help you quickly. Have a nice day!
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Carsten H.
Rating: 1 out of 5
No delivery despite collection from credit card!
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Response from Petit-Fernand
Hello Carsten. We are sorry to hear that you have not received your order. Please contact our customer service with the address confirmation so that we can resend it. So far we have never received a message from you
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Giada
Rating: 2 out of 5
I will preface this by saying that I have not yet had a chance to check the quality of the labels because I live abroad and had purchased them convinced that they would arrive during our stay at my grandparents'. But the delivery time is not as much of a problem as the manner. In fact, the envelope with the labels inside was not mailed in the mailbox but left outside stuck in a dark window in the rain. My parents noticed the envelope by accident after days. Now, for the price of the labels (they cost twice as much as many others that are just as effective) I would at least expect the product to be delivered to the recipient and not for the recipient to have to work hard to find them. I give three stars because even if they were the most beautiful labels in the world, the service can be far improved and I certainly will not buy them again. That is, if the ones I received are usable.
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Response from Petit-Fernand
Good morning, We are sorry to learn of this unfortunate inconvenience from the postal services. We will open an investigation on our part to make sure that cases like this do not rupture. You, on your part, please do not hesitate to contact us should you encounter a product quality problem. A good day Alessio
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Mme Nguyen
Rating: 4 out of 5
Fast but cannot be stuck to the garment label
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Cassandre Chambry Lorancy
Rating: 3 out of 5
Fast shipping, a bit expensive and a shame not to be able to change the symbol in the packs.
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Response from Petit-Fernand
Hi Cassandre, Thank you for your feedback. We'll pass it on to our graphics department. Very nice day to you
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Iole M.
Rating: 1 out of 5
Product not delivered
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Response from Petit-Fernand
Good morning, we are sorry to hear that you did not receive your order. I have sent you an email in order to verify that the address you entered when placing your order is correct. I remain available and wish you a good day.
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Customer
Rating: 1 out of 5
I have order 1 month ago so far haven't received it.
Response from Petit-Fernand
Hello, We are very sorry to hear aboth the delivery problem. Could you please contact our customer service and we will resend your order again!
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Nathalie Coulaudon
Rating: 4 out of 5
Very good product Fast delivery
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Laura
Rating: 2 out of 5
I have ordered on several occasions and always perfect but not this time, I do not know if it is because they have changed the quality or because I did not include the paper to stick them with iron but all the stickers peeled off at the first use.
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Response from Petit-Fernand
Good morning Laura, I just sent you an email to help you , Greetings : )
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Ana Rosa
Rating: 4 out of 5
Very useful. Recommended
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Response from Petit-Fernand
Thank you very much Ana Rosa : )
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Norma Bourcy
Rating: 4 out of 5
Good quality label. And fast shipping.
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Sarah R.
Rating: 3 out of 5
Very cute design but unfortunately a few stickers for the clothes come off during washing.
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Response from Petit-Fernand
Hello Sarah, this should not be!!! Can you please contact our customer service with the photos for the replacement ?
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Nuri
Rating: 3 out of 5
In the last two orders the thermo adhesive labels peeled off shortly after having put them on (they last a few days). I hooked it with the iron at the indicated temperature and the seconds indicated, and I don't use the garment immediately, I let it rest for a day. The rest of the labels adhere well. Order arrived in the agreed time.
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Response from Petit-Fernand
Hello Nuria, We have just sent you an email to help you. Good day : )
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Miriam F.
Rating: 4 out of 5
Very good because it is not the first time I bought these labels, the quality is very good and the delivery time is good. I did not give 5 stars because compared to last years, there are no more free stickers in the pad, and it was a pity not to find them because they were very beautiful and original.
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Response from Petit-Fernand
Good morning Miriam Indeed the giveaway is still there, it must have been an oversight. Thank you for conndividing your opinion? see you soon on Petit-Fernand! ?
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Sylvia Mahy
Rating: 2 out of 5
Pretty and practical, but they didn't stand up to washing.
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Response from Petit-Fernand
Hello Sylvia, We have just contacted you by email in order to help you : )
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Sophie Vincent
Rating: 1 out of 5
Order never received!!! I received the 1st order 15 days after ordering.
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Response from Petit-Fernand
Hi Sophie, Sorry for the delay, we have contacted you by email to help you . Have a nice day : )
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Olesea
Rating: 3 out of 5
The delivery service is very bad, I was acasa on purpose all week to wait for the parcel and no one called they left me the parcel in Poste with all the services that offers poste Italiane;((
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Response from Petit-Fernand
We are sorry to hear that the postal service did not live up to your expectations. Thank you for your report, we will initiate an investigation on our part so that the inconvenience does not happen again. Good day Alessio
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Nathalie
Rating: 4 out of 5
Perfect fit for my pots. Impeccable water resistance.
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Laura G.
Rating: 4 out of 5
PUNCTUAL,ACCURATE , FFIABLE
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Roxy
Rating: 1 out of 5
Unfortunately I had to wait so long because my order was lost!!! With the next shipment 3/4 days
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Response from Petit-Fernand
Good morning Rosaria, we are sorry to hear that you have not yet received your order. As agreed, we have rescheduled at our expense, so you should receive your order soon. We wish you a good day and remain at your disposal. Alessio
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Solange Lembe
Rating: 2 out of 5
Well collected
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Response from Petit-Fernand
Hello Solange, We don't understand your message. Is everything ok for you? Please send us an email using our contact form. Have a nice day :)
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Mme Dumont Laurence
Rating: 3 out of 5
I ordered and I did not receive my order I had to send you an email but it took 15 days for me to be able to say that I had not received it before you sent me one and therefore no use because it arrived much too late.
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Response from Petit-Fernand
Hello Laurence, We are very sorry for the delay in your order. We have sent you an email to help you. Have a nice day!
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Lejola
Rating: 1 out of 5
Unfortunately, the drinking bottle always leaks when it contains mineral water. My little one, aged 5, can't close the lunch box herself. That's a shame. I also think there are too many individual compartments. One compartment would be enough. Because you can't leave one out, otherwise the bread flies around in the tin. And so you always have to wash everything. The stickers for the clothes are great and hold well.
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Response from Petit-Fernand
We are sorry to hear that you have had an unpleasant experience. Can you please contact our customer service with more details for the replacement?
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Danika77
Rating: 4 out of 5
Goods not received until today Update 2022-05-27: After consultation with customer service very fast subsequent delivery.
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Response from Petit-Fernand
Hello Daniela, We are sorry for the delivery problems. Can you please contact our customer service with your address confirmation?
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Melanie
Rating: 4 out of 5
The corks were received on time and in perfect condition. I just hope they'll be stronger than the first cap, which broke pretty quickly after falling out of my daughter's hands.
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Vlr
Rating: 4 out of 5
I've only been using them for a short time, but they were very easy to put on clothes and none of them have come off, not even the ones on the objects, so I'm happy with them.
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Response from Petit-Fernand
Thank you very much for your comment Vanesa : )
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Sabrina Rossel
Rating: 1 out of 5
All the glued labels came off almost immediately?
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Response from Petit-Fernand
Hi Sabrina, Sorry to read this. We have just sent you an email to help you :) Have a nice day
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Anouka
Rating: 3 out of 5
The parcel has not yet arrived... I placed the order 23 days ago! It was for a birthday. I'm disappointed because delivery costs 6 euros, but it's incredibly slow. It's true that it's in a French overseas department, but in that case, it should be specified on the site that the delivery time is very long: I wouldn't have made that choice. I probably wouldn't do it again.
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Response from Petit-Fernand
Hello Eloïse, We are sorry to read that your order has been delayed. We have just contacted you by email to help you. Have a nice day!
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G.z.
Rating: 4 out of 5
If several different stickers are ordered, it would be nice to receive them loose rather than bound like a booklet. It was a bit difficult to take apart as the gift was for two children in our case.
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Response from Petit-Fernand
Thank you for your review! However, we only send a separate booklet if it is a practical set (crèche, school...). In other cases, and even if the order contains several different names, we do not necessarily send several brochures for reasons of paper consumption and staples (eco-responsibility).
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Sandra Bastardo Toquero
Rating: 1 out of 5
The order never arrived. It was for a children's trip and I had to find another last minute solution.
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Response from Petit-Fernand
We apologize again for this incident Sandra, Have a nice day.
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A. O.
Rating: 4 out of 5
Very nice stickers that you can design yourself. Let's see how well they hold up.
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Response from Petit-Fernand
Thanks for the 4 stars and feedback!
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Ruth
Rating: 4 out of 5
Great, fast delivery
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Saray Perejón
Rating: 4 out of 5
Hot melt adhesives for laundry last for years of washing machine and dryer use
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Response from Petit-Fernand
Thank you very much Saray for sharing your opinion with us :) Greetings !!!
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Emmanuelle J.
Rating: 3 out of 5
The site is beautiful... but not always very clear. There are a lot of products on offer and it's a bit confusing... I made a mistake ordering stick-on labels for clothes when in fact I wanted iron-on labels .
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Response from Petit-Fernand
Hello, We're sorry to hear that you had problems confirming your order. We offer the possibility to see the labels on the summary page before payment. We produced and shipped the order as requested. Thank you for your understanding. Have a nice day Alessio
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Estelle Grischko
Rating: 1 out of 5
Labels that fall off after washing!
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Response from Petit-Fernand
Hello Estelle, I'm very sorry to hear that you're having problems with your labels. It's not normal for them to come off if the instructions have been followed correctly. We've sent you an e-mail on the subject to try and find a solution. Alessio
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Mme. Emilia G.
Rating: 3 out of 5
Self-adhesive labels don't stick to garment labels. Or disappear after the 1st wash. Thermo-adhesive labels are more effective
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Response from Petit-Fernand
Hello, We are taking note of your experience in order to provide a better service to our customers. We have also sent you an e-mail on this subject in order to find a solution. Have a nice day Alessio
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Claire Thieulart
Rating: 2 out of 5
I had ordered this product a few years ago, these labels still hold but this time they fall off! WHAT A SHAME
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Response from Petit-Fernand
Hello Claire, we're sorry to hear that your order did not meet your expectations. We have sent you an e-mail to try and find a solution. Have a nice day Alessio
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Elis
Rating: 1 out of 5
They are very nice but they never arrive on time and you have to claim them, it says that they arrive between 2 and 10 working days and here I have been waiting 16 and they have not arrived, it is not the first time I have had to claim for them to be sent to me because it seems that they are lost.
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Response from Petit-Fernand
Good morning Elisa, We are sorry to hear that you did not receive your order. We have sent you an email to find a solution. Good morning Alessio
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Cassandra Coliche
Rating: 1 out of 5
Design and delivery times respected but I am very disappointed with the quality of my order. More than half of my iron-on labels peeled off after the 2nd wash, despite following the instructions. Considering the price and my expectations, I'm very disappointed.
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Response from Petit-Fernand
Hello, we're sorry to hear that your order did not meet your expectations. We have sent you an e-mail to try and find a solution. Have a nice day Alessio