The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Although there was a significant delay in the order and I was dissatisfied, they have been interested in offering a solution. I received everything correctly and I am happy. The labels are very nice
Translated reviews
Response from Petit-Fernand
Hi Tania, I am very sorry for what happened. I just sent you a message, don't worry, we will find a solution as soon as possible. Best regards, Bea
D
Daniela S.
Rating: 4 out of 5
Always impeccable products and shipments on time .
Translated reviews
Response from Petit-Fernand
We are glad you are satisfied with our products. We thank you and wish you a good day! ?
C
cristina
Rating: 3 out of 5
The bottles are very nice but the caps do not work well. They break easily
Translated reviews
Response from Petit-Fernand
Hello Cristina, I am very sorry for what happened. I have just sent you an email to understand the problem and be able to provide you with a solution. I look forward to hearing from you and wish you a happy day! Bea
G
Godin Charlotte
Rating: 2 out of 5
The size of the labels is not practical either too large or too wide ... a little disappointed.
Translated reviews
Response from Petit-Fernand
Hi Charlotte, I'm sorry our labels aren't what you wanted. The dimensions of our labels are indicated on our page, directly when you personalize your products. Have a nice day! Bea
C
Carla Quesada
Rating: 4 out of 5
Shipping was a bit slow. Otherwise, great! We had already purchased but had to update labels :)
Translated reviews
Response from Petit-Fernand
Hi Carla, Thank you! Sorry for the delay and I wish you a happy day! Bea
L
Lien Van Bellinghen
Rating: 4 out of 5
Good label quality. Rather expensive.
Translated reviews
M
Marcella P.
Rating: 4 out of 5
I got some adhesive clothing labels. They adhere well but the writing is not very clear, maybe I made the wrong choice of colors. White writing on a pink background. Previous I got the labels that attach with iron, super happy, they attach easily and withstand washing. I usually wash at 40 degrees.
Translated reviews
S
Sabcha
Rating: 2 out of 5
I'm used to ordering from your site and I've never had a problem with the labels, but this time they're almost all peeling off, which is very disappointing.
Translated reviews
Response from Petit-Fernand
Hello Sabrina, I'm sorry you're having trouble with our labels. I've just sent you an e-mail so that we can understand the problem better and get back to you as soon as possible. Have a nice day! Bea
I
Isabelle
Rating: 3 out of 5
Super nice design, unfortunately the iron-on labels for clothes don't hold at all despite following the instructions exactly, most of them come off the clothes after just one wash. I now only buy adhesive labels.
Translated reviews
Response from Petit-Fernand
Hi Isabelle, we're really sorry to hear that. These should not come off. Can you please contact our customer service so that we can find a solution?
A
Arnaud Isabelle
Rating: 4 out of 5
The product was not shipped within 48 hours, but 72. Otherwise low
Translated reviews
Response from Petit-Fernand
Hello Isabelle, thank you for your feedback. Our personalized products are manufactured and shipped within 48 hours. Delivery can take from 1 to 6 days. Have a nice day! Bea
V
Virginie Dubois
Rating: 3 out of 5
the labels are great, no regrets the lunch box arrived damaged, it didn't take long for my little guy to finish the closure which was imperfect and the decoration is already starting to peel off after 2 weeks it's really disappointing :(
Translated reviews
Response from Petit-Fernand
Hello Virginie, I'm really sorry to read this. I've just sent you an e-mail to find out more about the problem. I look forward to hearing from you and wish you a lovely day! Bea
A
AleB
Rating: 4 out of 5
Very nice labels and arrived on time for delivery. Efficient and friendly customer service. Both heat and adhesive labels are wash resistant only for some fabrics, with others they come off easily.
Translated reviews
M
Maria
Rating: 3 out of 5
I placed the order and the next day I received a 20% discount promotion, it seems like a joke. The order arrived 20 days after I placed it and it came with Christmas gift tags (at the end of January). This time the experience has not been entirely satisfactory.
Translated reviews
Response from Petit-Fernand
Hi Maria, I am really sorry for what happened. I apologize for the delay and I am sorry that you placed an order before the promotion. Please do not hesitate to contact our customer service for any questions. Best regards, Bea
C
Claudia P.
Rating: 2 out of 5
Unfortunately, the order placed never arrived at its destination, despite reminders. I was teased and waited additional time, but nothing ever arrived. On a positive note, they gave me a refund after several months.
Translated reviews
Response from Petit-Fernand
We are sorry for the unpleasant experience. We have made every effort to resolve this shipping anomaly. We remain available for any clarification at [email protected]. Have a nice day ? Alessio
M
Maud GONCALVES
Rating: 3 out of 5
Very nice labels, fast delivery but labels missing on 2 plates.
Translated reviews
Response from Petit-Fernand
Hello Maud, thank you for your feedback. I'm sorry you didn't receive your order in full. I have just sent you an e-mail and we will send you the missing items as soon as possible. I look forward to hearing from you, and wish you a wonderful day! Bea
M
Marie Lamothe
Rating: 4 out of 5
Fast shipping. Product as described. Nice pattern and writing.
Translated reviews
Response from Petit-Fernand
Thank you very much Marie! Have a nice day! Bea
S
Séverine
Rating: 4 out of 5
Good products, fast delivery, but the price is still high.
Translated reviews
K
Kerstin G
Rating: 4 out of 5
As usual, very good and very efficient! Good value for money. Our creation looked just like it did on the computer, and was quickly delivered. Sometimes, the little boards in the "checkbook" aren't cut very neatly, but apart from that, it's perfect.
Translated reviews
C
Celine MARESTAING
Rating: 2 out of 5
Disappointed,because the labels come off in the wash.....
Translated reviews
Response from Petit-Fernand
Hello Céline, I'm really sorry to read this! I've just sent you an e-mail so that we can understand the problem and quickly find a solution. We look forward to hearing from you. Have a lovely day! Bea
M
Maëva LS
Rating: 2 out of 5
I'm writing another review because I'm finally disappointed! On the whole the delivery and the contents are great ... but the labels come off after the 2nd machine wash!
Translated reviews
Response from Petit-Fernand
Hello Maëva, thank you for your feedback. I can confirm that this is not normal. I invite you to send an e-mail to our customer service, [email protected] so that we can understand the problem and come back to you with a solution. Thank you very much! Have a nice day! Bea
N
Nadine S.
Rating: 4 out of 5
Everything is dispatched quickly after ordering. The labels come in a very child-friendly sticker booklet with additional small stickers for the kids. The labels are all nice and thin (especially the iron-on labels), so they don't get in the way when worn. Overall, the quality is also very good. The only reason for deducting a point is that some (very few) iron-on labels lost their grip after a short time (despite being used correctly). We are very satisfied all round.
Translated reviews
A
Andrea
Rating: 4 out of 5
Quality of the shoe stickers very good, only rather long delivery time.
Translated reviews
C
Caroline Dubois
Rating: 1 out of 5
I have not received my order....
Translated reviews
Response from Petit-Fernand
Hello Caroline, I'm sorry you didn't receive your order. I can confirm that it was dispatched on Friday January 28 to the confirmed address. It should be arriving in your mailbox shortly! A great start to your week! Bea
S
Stefanie
Rating: 4 out of 5
I've only had the lunch boxes for half a year and the sticker is already coming off even though it's supposed to be microwave and dishwasher safe. I've only ever washed it by hand. I think it's a shame for the price. Thought that it was like the drinking bottle is properly made on it and not just glued. Otherwise, the lunch boxes are really super practical, especially with the removable ice pack.
Translated reviews
R
Rachel
Rating: 1 out of 5
I have still never received my order
Response from Petit-Fernand
Dear Rachel, we are sorry to hear that you still did not receive your order. Could you please contact customer service to verify your address?
M
Michael H.
Rating: 4 out of 5
Great for quick labelling for nursery and primary school. They do come off so I have to replace and I wouldn't use for senior school as they can be peeled off too easily. Improvement suggestion: add a large vision of the sticker to the front of the booklet so you know who's stickers they are when owning a pack for more than one child.
Response from Petit-Fernand
Dear Michael, thank you for the improvement suggestion! The labels are normally not suppose to peel off. Please, contact customer service if you encounted a problem with the labels to find a suitable solution.
M
Marine Gustin
Rating: 3 out of 5
I am basing this rating on my last two orders, before these I would have given a 5/5. The first was an order for self-adhesive clothing labels and the second for iron-on labels. My last order of self-adhesive labels was a disaster, the labels simply wouldn't stick for more than 24 hours, and machine washing resulted in the labels sticking to the drum. So I tried iron-on and was disappointed again. Some don't stick to the lining of the garment (in velvet, a classic and common material) and some will adhere but come off, partially or totally, after a wash or on a garment worn for a day. So I'm going to look for another brand.
Translated reviews
Response from Petit-Fernand
Hello Marine, I completely understand your disappointment. I can confirm that this is not normal. I've just sent you an e-mail so that we can understand the problem and find a solution very quickly. Looking forward to hearing from you, I wish you a lovely day! Bea
B
bourgas51
Rating: 4 out of 5
We still appreciate the speed of delivery and the visuals of the labels, but we seem to have noticed that the labels don't hold up as well on our children's clothes.
Translated reviews
Response from Petit-Fernand
Hello Aurélie, thank you very much for your kind feedback. I've just sent you an e-mail so that I can better understand the problem and get back to you quickly with a solution. Have a nice day! Bea
N
Nathalie Barreto
Rating: 4 out of 5
Very good and practical for all textiles. I recommend this product
Translated reviews
Response from Petit-Fernand
Thank you very much Nathalie! We wish you a wonderful day!
S
Sofiane Imazatene
Rating: 1 out of 5
I ordered clothes labels that were even supposed to wash out. After a week my son lost them all.
Translated reviews
Response from Petit-Fernand
I'm sorry you've had trouble with our labels. It's not normal for them to come off like this. I've just sent you an e-mail so that we can understand the problem and come up with the best solution. Have a nice day! Bea
J
Justine Pruvost
Rating: 1 out of 5
order error sent request the same day could not be changed because reply several days later and order was already ready!
Translated reviews
Response from Petit-Fernand
Hello Justine, thank you for your feedback. I apologize on behalf of C-monEtiquette for this error on our part. I confirm that I have proceeded with the refund of your order. We apologize for the inconvenience. Bea
S
Sara
Rating: 1 out of 5
The purchase unfortunately was a disappointment, the labels after a few minutes came off all the pencils, pens and markers, despite the fact that even on your own site it was communicated as a usage scenario.
Translated reviews
Response from Petit-Fernand
Good morning Sara, We are sorry to hear that the product did not meet your expectations. We have sent you an email to find a solution to the inconvenience. Alessio
D
Dariia S.
Rating: 4 out of 5
Unfortunately Carmen and Carmelito pic no longer available. Everything else top
Translated reviews
N
Nicolle M.
Rating: 3 out of 5
Good quality sticker however quite pricey for what it is,
Response from Petit-Fernand
Dear Nicolle, we appreciate your honesty. We wishing well and good luck using any cheaper company. Should you need our products in the future, we can introduce you to our loyalty program and discounts.
C
claire leostic
Rating: 1 out of 5
I did not receive the parcel. Claire LEOSTIC-HERVE
Translated reviews
Response from Petit-Fernand
Hello Claire, I'm sorry you didn't receive your order. I've just sent you an e-mail to try to understand the problem and find a solution. I look forward to hearing from you and wish you a wonderful day! Bea
C
Christine Lemaitre
Rating: 4 out of 5
These labels are so useful! The only drawback is that the stickers don't hold very well...
Translated reviews
Response from Petit-Fernand
Hello Christine, thank you very much for your feedback. I'm sorry you're having trouble with the labels, and I can confirm that it's not normal for them to come off. I've just written you an e-mail to try and find a solution. I look forward to hearing from you, and wish you a wonderful day! Bea
M
M. W.
Rating: 4 out of 5
It would be nicer if you could freely choose the amount of glue. ( not in "steps of ten" ) A larger or changing selection of motifs would be great. ( gets boring quickly )
Translated reviews
N
Nelly DELMATTO
Rating: 4 out of 5
Very correct I recommend
Translated reviews
S
Sherezade
Rating: 3 out of 5
Thermoadhesive labels do not stick 100% to clothing. They will peel off after washing.
Translated reviews
Response from Petit-Fernand
It's a lot that has happened. It is not normal for this to happen. I have just sent you an email to understand the problem and to be able to provide you with a solution. Best regards, Bea
E
Erika Virin
Rating: 4 out of 5
Satisfied with my purchase, just need to see in the wash if it stays.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 