The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I still haven't received my order. Confirm my address Rue La Roche Fatale 81 1200 Woluwe Saint Lambert
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Response from Petit-Fernand
Hi Jordana, I've just sent you an e-mail confirming that your order has been sent to the address you requested. Have a nice day! Bea
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Emilie HILL
Rating: 1 out of 5
Never received Mail sent to customer service almost 15 days ago 0 returns No reply received Please contact me Or refund me Pr info... on my last order... the labels didn't stick.... The ... never received
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Response from Petit-Fernand
Hello Emilie, thank you for your message. You wrote to us on January 13th and I replied on January 14th asking if the delivery address was correct. Without a reply from you, we are unfortunately unable to take any action. Looking forward to hearing from you, Very nice day! Bea
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Jérémie
Rating: 2 out of 5
I paid for express delivery, and the package arrived 72 hours later. Chronopost was labelled "standard delivery".
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Response from Petit-Fernand
Hello Jérémie, our personalized products are manufactured and delivered to the postal service within 48 working hours. In your case, delivery took 24 hours. I remain available and wish you a beautiful day! Bea
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Luisa
Rating: 4 out of 5
The stickers on the items stick very well. Only very rarely does one slip out of place. We will order again.
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Rebecca
Rating: 4 out of 5
Super quality. The labels are great and hold up very well on all textiles. I recommend... A small problem with the express delivery... I paid for nothing because my delivery arrived a week later instead of 48 hours.
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Response from Petit-Fernand
Thank you so much Rebecca! We are delighted to read that! Have a nice day! Bea
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Sarah G.
Rating: 1 out of 5
Still not received my order, where is it?
Response from Petit-Fernand
Hi Sarah, Sorry to hear that you still did not receive your order. Could you please confirm your address with the customer service so we can resend to you the missing goods?
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Paola B.
Rating: 4 out of 5
Order arrived in 3 days. Labels well made and easy to apply. This is the 3rd order I have placed.
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Response from Petit-Fernand
We thank you for your opinion and loyalty. A good day ?
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ANNE-SOPHIE GAVORY
Rating: 2 out of 5
Labels that don't stay on after the first wash. It's a shame because I liked them
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Response from Petit-Fernand
Hi Anne-Sophie, I'm sorry you're having trouble with the labels. It's not normal for them to come off. I've sent you an e-mail so that we can better understand the problem and provide you with a solution as soon as possible. Looking forward to hearing from you, I wish you a wonderful day! Bea
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Elea
Rating: 3 out of 5
Too bad there isn't a size below for the object labels.
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Response from Petit-Fernand
Hello Elea, thank you for your message. We take note of your comment and wish you an excellent day! Bea
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Charlotte
Rating: 4 out of 5
Satisfied with my order of labels for my daughter, fairly fast delivery, very pretty labels that stick well ?
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Response from Petit-Fernand
Thank you very much Charlotte! The whole team wishes you a wonderful day!
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Jacqueline FORGES
Rating: 4 out of 5
The 48-hour delivery deadline was not met.
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Response from Petit-Fernand
Hello Jacqueline, thank you for your order. Our personalized products are manufactured and delivered to the postal service within 48 hours. You then need to add the delivery time, from 2 to 6 working days. Have a nice day! Bea
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Chrystel
Rating: 4 out of 5
The labels are varied and beautiful. My son loved his. The only downside is that I have the impression that the labels peel off very quickly, which is a real shame because they're normally meant to stay on for a long time....
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Stephanie ROGER
Rating: 1 out of 5
Order never received but payment was taken and no way of contacting anyone, except by sending a message via "contact" with the warning that the message may take a long time to process. One thing's for sure, I'll never order from this site again.
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Response from Petit-Fernand
Hello Stéphanie, thank you for your message. You can contact customer service by writing to [email protected] and we'll get back to you within 24 hours. I've just written to you to find out more about why the order didn't arrive at its destination. Looking forward to hearing from you, I wish you a great start to the week! Bea
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Karine
Rating: 4 out of 5
They're always pretty, you can change them with every order, the choices are endless. The only downside is that self-adhesive clothing labels often come off in the wash and end up stuck on other garments.
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PAPIN49
Rating: 4 out of 5
Very good product
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Alice C.
Rating: 4 out of 5
Perfect object labels, I have been getting them from you for 5 years now,just note they should be a little more adhesive.
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Severine Mota
Rating: 1 out of 5
Merchandise still not received my son left without labels
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Response from Petit-Fernand
Hi Severine, I'm sorry the labels didn't arrive in time for departure. I completely understand your frustration. I have written to you by e-mail so that we can find a solution. Have a nice day! Bea
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Franziska L.
Rating: 4 out of 5
Print quality super One star deduction because the stickers are difficult to remove in order to use them.
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Betta
Rating: 1 out of 5
Unfortunately, my assessment can only be negative. It has been 15 days since the order, which was given for delivery after 3 days at the time of purchase, and I still have not received the goods. I cannot express an opinion on the goodness of the product but I think that for a company customer care is also very important. Despite asking where my package is the only response I received from customer service was an automated email saying that they entrust shipping to the post office and have no record of it. I hope to receive what I ordered...sooner or later
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Response from Petit-Fernand
Good morning elisabetta, We are sorry you did not receive your order. I have sent you an email about the confirmation of the address so that we can proceed with a solution. Looking forward to your, Good day Alessio
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Vanessa
Rating: 4 out of 5
The delivery was very fast and the process was uncomplicated. The stickers look good. I can't say anything about the durability yet. So for now?
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Elisabetta S.
Rating: 4 out of 5
Seriousness and quick delivery time. Wide choice and good quality.
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Benoît P.
Rating: 2 out of 5
The iron-on labels don't stick to the edges. Not great for such a simple product.
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Response from Petit-Fernand
Hello, thank you for your feedback. I can confirm that this is not normal. I've just sent you a message so that I can better understand the problem and provide you with a solution. Bea
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Jareeporn
Rating: 4 out of 5
Quick, easy to use and good quality
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Élodie LANGLOIS
Rating: 2 out of 5
Disappointed, in 3-4 washes the labels have already peeled off.
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Response from Petit-Fernand
Hello Elodie, thank you for your feedback. I'm sorry you're having trouble with our labels. I've just sent you an e-mail so that we can find a solution together. Have a nice day! Bea
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Laura GIORDANO
Rating: 4 out of 5
My order never arrived but customer service was very reactive My order was reshipped immediately
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Response from Petit-Fernand
Thank you for your feedback Laura. The C-monEtiquette team wishes you a wonderful day! Bea
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Elisa G.
Rating: 3 out of 5
Beautiful labels, unfortunately thermoadhesive labels have a hard time sticking to clothes.
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Response from Petit-Fernand
Good morning Elisa, I am very sorry to hear that you are experiencing problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva For thermoadhesive labels: You will need to program your iron to 200°C (cotton/linen position, no steam) and wait a few minutes before using it. Labels are applied directly to the fabric. Warning: avoid stretchy areas and seams. Should these tips not be enough to solve your inconvenience, do not hesitate to contact us at [email protected] Alessio
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Ioana A.
Rating: 1 out of 5
Not worth the price for the quality. Extremely bad for delivery.
Response from Petit-Fernand
Hi Ioana, we are sorry to hear about your bad experience. Could you please provide with the details of the problem to the customer service so we can help to solve the problem.
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Guido R.
Rating: 2 out of 5
Unfortunately much too long delivery time > 1 week Only read in small print 48 hours with logo envelope is misleading Quality of the product is ok.
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Response from Petit-Fernand
Thank you for your message and your interest in EsIstMeins! Hello Guido, All orders (unless otherwise stated) are produced and handed over to the delivery service within 48 hours. Depending on the delivery method and order (envelope or parcel), it can then take between 4 and 10 working days for the post office to deliver your order.
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LORENA
Rating: 2 out of 5
The last orders I have placed, the clothing stickers for plnacha stick regularly, in the first wash they are lifted.
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Response from Petit-Fernand
Hi Lorena, thank you for your message. I am very sorry for what happened. It is not normal for this to happen. I have just sent you an email so that we can find a solution. Best regards, Bea
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Ele
Rating: 3 out of 5
Beautiful products but waiting time to receive orders too long. I ordered things on Jan. 4, haven't received them yet and don't know if they will arrive.
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Response from Petit-Fernand
Good morning Elena, We are sorry about the delivery time. The postal services probably had some mishap in getting your order delivered within the agreed time frame. We have sent you an email to verify that the shipping address is correct. Awaiting yours. Have a nice day ? Alessio
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Julie DELPORTE
Rating: 1 out of 5
Hello All the labels come off after 1 wash even though they were glued correctly. I had already ordered on your site and I am very disappointed.
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Response from Petit-Fernand
Hello Julie, I'm sorry to read this. I have just sent you an e-mail so that we can find a solution. I look forward to hearing from you and wish you a lovely day! Bea
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Kim
Rating: 4 out of 5
I love these stickers - really easy to apply, last ages and if you do need to remove them then you are able to. The colours and designs are great, and I love that you can change your design each time. This is my second purchase and I will definitely be making more in the future.
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Faiza
Rating: 2 out of 5
Service nothing to fire as usual except that despite the proper use of the instructions some labels go completely or by half in the wash I regret not having taken the one that sticks directly to the garment as I usually do.
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Response from Petit-Fernand
Hello Faiza, thank you for your message. Self-adhesive labels work just as well as iron-on labels when the instructions are followed correctly. I've just sent you an e-mail so that we can find a solution for you. Have a nice day! Bea
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lautre_6109
Rating: 3 out of 5
Labels came right off on this order. Too bad
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Response from Petit-Fernand
Hello Alexandra, I can confirm that it's not normal for the labels to come off. I've sent you an e-mail so that we can understand the problem and come up with the best solution. Have a nice day! Bea
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Daniela D.
Rating: 1 out of 5
Failure to receive labels
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Response from Petit-Fernand
Good morning Daniela, Sorry you have not yet received your order. We have sent you an email to find an appropriate solution. Have a good day ? Alessio
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Amandine Touvron
Rating: 4 out of 5
Super satisfied!
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Response from Petit-Fernand
Thank you Amandine for your feedback. The C-monEtiquette team wishes you a wonderful day!
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Lia
Rating: 3 out of 5
Everything perfect as usual except for the very long wait times..which I find a very big flaw..too bad because the products are outstanding....
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Response from Petit-Fernand
Good morning Lia, We are sorry about the delivery time. Probably the postal services had some accidents in getting your order delivered in the agreed time. We remain available for any additional resignation at [email protected] Good day ? Alessio
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Flavie
Rating: 4 out of 5
Easy to use and very practical
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Response from Petit-Fernand
I'm glad to hear that, Flavie. Thank you so much! Bea
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Aline P.
Rating: 2 out of 5
The first time I bought the stick on labels were great. Second time I the iron on didn't work as I expected. Now I have bought other set of stick on labels and again I got a bit disappointed with the quality as it doesn't seem to stay in place after a few weeks depending on the material. In materials like aluminium, plastic, it stay in place perfectly for long time.
Response from Petit-Fernand
Hi Aline, We are very sorry to hear that you have encountered problems with your order. This is very rare however, it is possible that you have received a faulty batch. Please, provide us with more details over [email protected] so we can find the suitable solution.
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Marika P.
Rating: 4 out of 5
Excellent products
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