English 
M
Rating: 4 out of 5
Fast, easy to install. Impeccable
Translated reviews
Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 56 662 published reviews
Summary of reviews
Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Reviews 1, 2, 3 and 4 stars
Reset filtersM
Rating: 4 out of 5
Labels delivered promptly to the mailbox. Too bad there aren't more font options to choose from (that's why one star is removed). Would recommend.
Translated reviews
M
Rating: 2 out of 5
For my last order, the labels didn't come off, I had to cut them out. This is the first time this has happened to me. I wanted to inform you anyway
Translated reviews
Response from Petit-Fernand
Hello Melanie, Thank you for your feedback. I've just sent you an e-mail to help you understand the problem. I look forward to hearing from you. Have a nice day! Bea
M
Rating: 4 out of 5
Accurate punctual helpful and very kind. the product arrived on time and without any problems, conforming to what I had ordered.
Translated reviews
Response from Petit-Fernand
Thank you for your recesion and loyalty. Have a nice day and see you soon on Petit-Fernand ?
C
Rating: 1 out of 5
I bought two personalized water bottles. For one of them I had to change the cap, which was cracked. The caps are unsuitable for children. It's impossible to open or close them. Today my children have bottles with the cap still open. It's very disappointing for a product at this price!
Translated reviews
Response from Petit-Fernand
Hello, thank you for your feedback. I'm very sorry that you've had problems with the caps on our water bottles. I invite you to write to us at [email protected] so that we can understand the problem and provide you with a quick solution. I look forward to hearing from you and wish you a pleasant day! Bea
T
Rating: 4 out of 5
Lots of choice and very nice. Fast delivery. Would recommend. Thank you
Translated reviews
J
Rating: 4 out of 5
Very happy with the labels. The only downside was the long delivery time.
Translated reviews
J
Rating: 2 out of 5
I'm extremely disappointed with iron-on clothing labels! Despite following the instructions to the letter, the labels come off, sometimes even before they've been washed... As for self-adhesive labels for objects, I recommend them! They hold well on objects, they're pretty and there's a wide choice of personalization options.
Translated reviews
Response from Petit-Fernand
Hello Justine, thank you for your feedback. I'm really sorry you've had trouble with our labels. I've just sent you an e-mail so that we can better understand the problem and get back to you quickly with a solution. I look forward to hearing from you and wish you a wonderful day! Bea
M
Rating: 3 out of 5
Great site, packaging and instructions. unfortunately, however, half of the labels came off in the first wash.
Translated reviews
Response from Petit-Fernand
Good morning Maurizio, we are sorry to hear that our order did not meet your expectations. It is probably a defective batch, I have sent you an email in order to find a suitable solution. Have a nice day ? Alessio
C
Rating: 2 out of 5
Unfortunately, the three sets were put together like a set and not like individual ones, which is bad because sue should get them from several people for her birthday. Furthermore, I found it a pity that each sheet was put in the first row, which probably wouldn't have happened if they hadn't put so many in one go. That would definitely be better
Translated reviews
Response from Petit-Fernand
Hello Carina. Thank you for your review. We send all the labels in one folder as they all have the same name. If you would like separate booklets, you can make a note of this when ordering. Regarding the stapled labels, please show the photo to customer service so that we can find a solution.
A
Rating: 4 out of 5
Perfect, very good quality, fast and careful delivery
Translated reviews
E
Rating: 4 out of 5
Perfect products, too bad x the post office took a while to get it in.... Highly recommended, this time it was a gift and the little girl super appreciated
Translated reviews
Response from Petit-Fernand
Thank you for sharing your experience. Have a great day and see you soon! ?
M
Rating: 4 out of 5
Fast delivery, attractive labels. Easy to apply. I tested the machine wash and dryer and it didn't budge. To be seen after several washes. Overall, I'm satisfied.
Translated reviews
M
Rating: 1 out of 5
Although there has been some difficulty in communication, they wrote to me to solve a problem with the shipment. I hope that the product will now arrive. Thank you!
Translated reviews
Response from Petit-Fernand
Hello Monica, thank you for your message. I am sorry that you did not receive your order. Yesterday I asked you if you would like to keep the same address for the new shipment. Without a reply from your side unfortunately we can't do anything. I am waiting and I wish you a good day! Bea
B
Rating: 3 out of 5
Not what expected at all. For the price you pay they are tiny. They seem pretty sticky but have only been on things a few days & not washed yet. Don't believe they are value for money, very disappointed
Response from Petit-Fernand
Dear Becky, we display the measurements on the website for everyone to know the actual size. All labels are machine washable at up to 60° and dryer safe if the instruction is followed correctly. Did you receive anything different from what you have ordered?
S
Rating: 3 out of 5
a tad long delivery time, otherwise great labels
Translated reviews
Response from Petit-Fernand
Good morning, we apologize for the delivery time. We are glad you like our items and look forward to seeing you soon on Petit Fernand! ? Alessio
K
Rating: 1 out of 5
I did not receive my order
Translated reviews
Response from Petit-Fernand
Hello Khadija, thank you for your message. I can confirm that your order is being processed and will be shipped as soon as possible to the confirmed address. I remain available and wish you a beautiful day! Bea
J
Rating: 4 out of 5
Good delivery time. I've been using these labels for my son's shoes and clothes for over a year now. The stick-on clothes labels have never come off due to wash or wear. The shoe labels have also stayed on. The iron-on clothes labels are not as good so I've stopped ordering those. If you have kids in nursery/daycare I would highly recommend these labels. I would have given it 5 stars except that, for a repeat customer, it works out very expensive since kids grow out of clothes so quickly. Also the iron-on labels were disappointing.
Response from Petit-Fernand
Dear Jay, thank you for taking your time to write the review! We value our loyal customers! Can you please share with our customer service what did you found dissapointing with iron-on labels so we can improve it?
E
Rating: 1 out of 5
I am awaiting the requested order on 09/01/2022
Translated reviews
Response from Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order. We have sent you an email to confirm the address. Looking forward to Sue, Have a nice day ? Alessio
M
Rating: 2 out of 5
So far always very happy but the last order has not been as expected. First wash and labels peeled off after having ironed them thoroughly!!!
Translated reviews
Response from Petit-Fernand
Hi Marga, I am very sorry for what happened. I just sent you an email so that we can find a solution. I confirm that it is not normal for this to happen! Best regards, Bea
R
Rating: 1 out of 5
Order still not received after 20 days.
Translated reviews
Response from Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order. We have sent you an email in order to find a suitable solution. Have a nice day ? Alessio
N
Rating: 4 out of 5
I'm happy with my purchase but the little blue cap often breaks and I'd like to be able to buy just this part and not the whole cap every time... my son often breaks them...
Translated reviews
M
Rating: 4 out of 5
Product as expected, customer service very good. The shipment took 3 weeks to arrive.
Translated reviews
Response from Petit-Fernand
Hi Marilo, thank you for your words and sorry for the delay. The whole team wishes you a happy day!
S
Rating: 2 out of 5
The labels for clothes are very good but I had also ordered labels for small jars which I didn't receive.
Translated reviews
Response from Petit-Fernand
Hello Stéphanie, thank you for your feedback. We are sorry to hear that you have not received your order in full. We have put the missing elements back into production, and they will be manufactured and shipped within 48 hours and delivered within 2 to 6 working days. We apologize for the inconvenience. Have a nice day? Bea
T
Rating: 4 out of 5
Although there was a significant delay in the order and I was dissatisfied, they have been interested in offering a solution. I received everything correctly and I am happy. The labels are very nice
Translated reviews
Response from Petit-Fernand
Hi Tania, I am very sorry for what happened. I just sent you a message, don't worry, we will find a solution as soon as possible. Best regards, Bea
D
Rating: 4 out of 5
Always impeccable products and shipments on time .
Translated reviews
Response from Petit-Fernand
We are glad you are satisfied with our products. We thank you and wish you a good day! ?
C
Rating: 3 out of 5
The bottles are very nice but the caps do not work well. They break easily
Translated reviews
Response from Petit-Fernand
Hello Cristina, I am very sorry for what happened. I have just sent you an email to understand the problem and be able to provide you with a solution. I look forward to hearing from you and wish you a happy day! Bea
G
Rating: 2 out of 5
The size of the labels is not practical either too large or too wide ... a little disappointed.
Translated reviews
Response from Petit-Fernand
Hi Charlotte, I'm sorry our labels aren't what you wanted. The dimensions of our labels are indicated on our page, directly when you personalize your products. Have a nice day! Bea
C
Rating: 4 out of 5
Shipping was a bit slow. Otherwise, great! We had already purchased but had to update labels :)
Translated reviews
Response from Petit-Fernand
Hi Carla, Thank you! Sorry for the delay and I wish you a happy day! Bea
L
Rating: 4 out of 5
Good label quality. Rather expensive.
Translated reviews
M
Rating: 4 out of 5
I got some adhesive clothing labels. They adhere well but the writing is not very clear, maybe I made the wrong choice of colors. White writing on a pink background. Previous I got the labels that attach with iron, super happy, they attach easily and withstand washing. I usually wash at 40 degrees.
Translated reviews
S
Rating: 2 out of 5
I'm used to ordering from your site and I've never had a problem with the labels, but this time they're almost all peeling off, which is very disappointing.
Translated reviews
Response from Petit-Fernand
Hello Sabrina, I'm sorry you're having trouble with our labels. I've just sent you an e-mail so that we can understand the problem better and get back to you as soon as possible. Have a nice day! Bea
I
Rating: 3 out of 5
Super nice design, unfortunately the iron-on labels for clothes don't hold at all despite following the instructions exactly, most of them come off the clothes after just one wash. I now only buy adhesive labels.
Translated reviews
Response from Petit-Fernand
Hi Isabelle, we're really sorry to hear that. These should not come off. Can you please contact our customer service so that we can find a solution?
A
Rating: 4 out of 5
The product was not shipped within 48 hours, but 72. Otherwise low
Translated reviews
Response from Petit-Fernand
Hello Isabelle, thank you for your feedback. Our personalized products are manufactured and shipped within 48 hours. Delivery can take from 1 to 6 days. Have a nice day! Bea
V
Rating: 3 out of 5
the labels are great, no regrets the lunch box arrived damaged, it didn't take long for my little guy to finish the closure which was imperfect and the decoration is already starting to peel off after 2 weeks it's really disappointing :(
Translated reviews
Response from Petit-Fernand
Hello Virginie, I'm really sorry to read this. I've just sent you an e-mail to find out more about the problem. I look forward to hearing from you and wish you a lovely day! Bea
A
Rating: 4 out of 5
Very nice labels and arrived on time for delivery. Efficient and friendly customer service. Both heat and adhesive labels are wash resistant only for some fabrics, with others they come off easily.
Translated reviews
M
Rating: 3 out of 5
I placed the order and the next day I received a 20% discount promotion, it seems like a joke. The order arrived 20 days after I placed it and it came with Christmas gift tags (at the end of January). This time the experience has not been entirely satisfactory.
Translated reviews
Response from Petit-Fernand
Hi Maria, I am really sorry for what happened. I apologize for the delay and I am sorry that you placed an order before the promotion. Please do not hesitate to contact our customer service for any questions. Best regards, Bea
C
Rating: 2 out of 5
Unfortunately, the order placed never arrived at its destination, despite reminders. I was teased and waited additional time, but nothing ever arrived. On a positive note, they gave me a refund after several months.
Translated reviews
Response from Petit-Fernand
We are sorry for the unpleasant experience. We have made every effort to resolve this shipping anomaly. We remain available for any clarification at [email protected]. Have a nice day ? Alessio
M
Rating: 3 out of 5
Very nice labels, fast delivery but labels missing on 2 plates.
Translated reviews
Response from Petit-Fernand
Hello Maud, thank you for your feedback. I'm sorry you didn't receive your order in full. I have just sent you an e-mail and we will send you the missing items as soon as possible. I look forward to hearing from you, and wish you a wonderful day! Bea
M
Rating: 4 out of 5
Fast shipping. Product as described. Nice pattern and writing.
Translated reviews
Response from Petit-Fernand
Thank you very much Marie! Have a nice day! Bea