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S
Rating: 4 out of 5
Good products, fast delivery, but the price is still high.
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 56 662 published reviews
Summary of reviews
Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Reviews 1, 2, 3 and 4 stars
Reset filtersK
Rating: 4 out of 5
As usual, very good and very efficient! Good value for money. Our creation looked just like it did on the computer, and was quickly delivered. Sometimes, the little boards in the "checkbook" aren't cut very neatly, but apart from that, it's perfect.
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C
Rating: 2 out of 5
Disappointed,because the labels come off in the wash.....
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Response from Petit-Fernand
Hello Céline, I'm really sorry to read this! I've just sent you an e-mail so that we can understand the problem and quickly find a solution. We look forward to hearing from you. Have a lovely day! Bea
M
Rating: 2 out of 5
I'm writing another review because I'm finally disappointed! On the whole the delivery and the contents are great ... but the labels come off after the 2nd machine wash!
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Response from Petit-Fernand
Hello Maëva, thank you for your feedback. I can confirm that this is not normal. I invite you to send an e-mail to our customer service, [email protected] so that we can understand the problem and come back to you with a solution. Thank you very much! Have a nice day! Bea
N
Rating: 4 out of 5
Everything is dispatched quickly after ordering. The labels come in a very child-friendly sticker booklet with additional small stickers for the kids. The labels are all nice and thin (especially the iron-on labels), so they don't get in the way when worn. Overall, the quality is also very good. The only reason for deducting a point is that some (very few) iron-on labels lost their grip after a short time (despite being used correctly). We are very satisfied all round.
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A
Rating: 4 out of 5
Quality of the shoe stickers very good, only rather long delivery time.
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C
Rating: 1 out of 5
I have not received my order....
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Response from Petit-Fernand
Hello Caroline, I'm sorry you didn't receive your order. I can confirm that it was dispatched on Friday January 28 to the confirmed address. It should be arriving in your mailbox shortly! A great start to your week! Bea
S
Rating: 4 out of 5
I've only had the lunch boxes for half a year and the sticker is already coming off even though it's supposed to be microwave and dishwasher safe. I've only ever washed it by hand. I think it's a shame for the price. Thought that it was like the drinking bottle is properly made on it and not just glued. Otherwise, the lunch boxes are really super practical, especially with the removable ice pack.
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R
Rating: 1 out of 5
I have still never received my order
Response from Petit-Fernand
Dear Rachel, we are sorry to hear that you still did not receive your order. Could you please contact customer service to verify your address?
M
Rating: 4 out of 5
Great for quick labelling for nursery and primary school. They do come off so I have to replace and I wouldn't use for senior school as they can be peeled off too easily. Improvement suggestion: add a large vision of the sticker to the front of the booklet so you know who's stickers they are when owning a pack for more than one child.
Response from Petit-Fernand
Dear Michael, thank you for the improvement suggestion! The labels are normally not suppose to peel off. Please, contact customer service if you encounted a problem with the labels to find a suitable solution.
M
Rating: 3 out of 5
I am basing this rating on my last two orders, before these I would have given a 5/5. The first was an order for self-adhesive clothing labels and the second for iron-on labels. My last order of self-adhesive labels was a disaster, the labels simply wouldn't stick for more than 24 hours, and machine washing resulted in the labels sticking to the drum. So I tried iron-on and was disappointed again. Some don't stick to the lining of the garment (in velvet, a classic and common material) and some will adhere but come off, partially or totally, after a wash or on a garment worn for a day. So I'm going to look for another brand.
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Response from Petit-Fernand
Hello Marine, I completely understand your disappointment. I can confirm that this is not normal. I've just sent you an e-mail so that we can understand the problem and find a solution very quickly. Looking forward to hearing from you, I wish you a lovely day! Bea
B
Rating: 4 out of 5
We still appreciate the speed of delivery and the visuals of the labels, but we seem to have noticed that the labels don't hold up as well on our children's clothes.
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Response from Petit-Fernand
Hello Aurélie, thank you very much for your kind feedback. I've just sent you an e-mail so that I can better understand the problem and get back to you quickly with a solution. Have a nice day! Bea
N
Rating: 4 out of 5
Very good and practical for all textiles. I recommend this product
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Response from Petit-Fernand
Thank you very much Nathalie! We wish you a wonderful day!
S
Rating: 1 out of 5
I ordered clothes labels that were even supposed to wash out. After a week my son lost them all.
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Response from Petit-Fernand
I'm sorry you've had trouble with our labels. It's not normal for them to come off like this. I've just sent you an e-mail so that we can understand the problem and come up with the best solution. Have a nice day! Bea
J
Rating: 1 out of 5
order error sent request the same day could not be changed because reply several days later and order was already ready!
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Response from Petit-Fernand
Hello Justine, thank you for your feedback. I apologize on behalf of C-monEtiquette for this error on our part. I confirm that I have proceeded with the refund of your order. We apologize for the inconvenience. Bea
S
Rating: 1 out of 5
The purchase unfortunately was a disappointment, the labels after a few minutes came off all the pencils, pens and markers, despite the fact that even on your own site it was communicated as a usage scenario.
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Response from Petit-Fernand
Good morning Sara, We are sorry to hear that the product did not meet your expectations. We have sent you an email to find a solution to the inconvenience. Alessio
D
Rating: 4 out of 5
Unfortunately Carmen and Carmelito pic no longer available. Everything else top
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N
Rating: 3 out of 5
Good quality sticker however quite pricey for what it is,
Response from Petit-Fernand
Dear Nicolle, we appreciate your honesty. We wishing well and good luck using any cheaper company. Should you need our products in the future, we can introduce you to our loyalty program and discounts.
C
Rating: 1 out of 5
I did not receive the parcel. Claire LEOSTIC-HERVE
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Response from Petit-Fernand
Hello Claire, I'm sorry you didn't receive your order. I've just sent you an e-mail to try to understand the problem and find a solution. I look forward to hearing from you and wish you a wonderful day! Bea
C
Rating: 4 out of 5
These labels are so useful! The only drawback is that the stickers don't hold very well...
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Response from Petit-Fernand
Hello Christine, thank you very much for your feedback. I'm sorry you're having trouble with the labels, and I can confirm that it's not normal for them to come off. I've just written you an e-mail to try and find a solution. I look forward to hearing from you, and wish you a wonderful day! Bea
M
Rating: 4 out of 5
It would be nicer if you could freely choose the amount of glue. ( not in "steps of ten" ) A larger or changing selection of motifs would be great. ( gets boring quickly )
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N
Rating: 4 out of 5
Very correct I recommend
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S
Rating: 3 out of 5
Thermoadhesive labels do not stick 100% to clothing. They will peel off after washing.
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Response from Petit-Fernand
It's a lot that has happened. It is not normal for this to happen. I have just sent you an email to understand the problem and to be able to provide you with a solution. Best regards, Bea
E
Rating: 4 out of 5
Satisfied with my purchase, just need to see in the wash if it stays.
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J
Rating: 1 out of 5
I still haven't received my order. Confirm my address Rue La Roche Fatale 81 1200 Woluwe Saint Lambert
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Response from Petit-Fernand
Hi Jordana, I've just sent you an e-mail confirming that your order has been sent to the address you requested. Have a nice day! Bea
E
Rating: 1 out of 5
Never received Mail sent to customer service almost 15 days ago 0 returns No reply received Please contact me Or refund me Pr info... on my last order... the labels didn't stick.... The ... never received
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Response from Petit-Fernand
Hello Emilie, thank you for your message. You wrote to us on January 13th and I replied on January 14th asking if the delivery address was correct. Without a reply from you, we are unfortunately unable to take any action. Looking forward to hearing from you, Very nice day! Bea
J
Rating: 2 out of 5
I paid for express delivery, and the package arrived 72 hours later. Chronopost was labelled "standard delivery".
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Response from Petit-Fernand
Hello Jérémie, our personalized products are manufactured and delivered to the postal service within 48 working hours. In your case, delivery took 24 hours. I remain available and wish you a beautiful day! Bea
L
Rating: 4 out of 5
The stickers on the items stick very well. Only very rarely does one slip out of place. We will order again.
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R
Rating: 4 out of 5
Super quality. The labels are great and hold up very well on all textiles. I recommend... A small problem with the express delivery... I paid for nothing because my delivery arrived a week later instead of 48 hours.
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Response from Petit-Fernand
Thank you so much Rebecca! We are delighted to read that! Have a nice day! Bea
S
Rating: 1 out of 5
Still not received my order, where is it?
Response from Petit-Fernand
Hi Sarah, Sorry to hear that you still did not receive your order. Could you please confirm your address with the customer service so we can resend to you the missing goods?
P
Rating: 4 out of 5
Order arrived in 3 days. Labels well made and easy to apply. This is the 3rd order I have placed.
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Response from Petit-Fernand
We thank you for your opinion and loyalty. A good day ?
A
Rating: 2 out of 5
Labels that don't stay on after the first wash. It's a shame because I liked them
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Response from Petit-Fernand
Hi Anne-Sophie, I'm sorry you're having trouble with the labels. It's not normal for them to come off. I've sent you an e-mail so that we can better understand the problem and provide you with a solution as soon as possible. Looking forward to hearing from you, I wish you a wonderful day! Bea
E
Rating: 3 out of 5
Too bad there isn't a size below for the object labels.
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Response from Petit-Fernand
Hello Elea, thank you for your message. We take note of your comment and wish you an excellent day! Bea
C
Rating: 4 out of 5
Satisfied with my order of labels for my daughter, fairly fast delivery, very pretty labels that stick well ?
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Response from Petit-Fernand
Thank you very much Charlotte! The whole team wishes you a wonderful day!
J
Rating: 4 out of 5
The 48-hour delivery deadline was not met.
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Response from Petit-Fernand
Hello Jacqueline, thank you for your order. Our personalized products are manufactured and delivered to the postal service within 48 hours. You then need to add the delivery time, from 2 to 6 working days. Have a nice day! Bea
C
Rating: 4 out of 5
The labels are varied and beautiful. My son loved his. The only downside is that I have the impression that the labels peel off very quickly, which is a real shame because they're normally meant to stay on for a long time....
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S
Rating: 1 out of 5
Order never received but payment was taken and no way of contacting anyone, except by sending a message via "contact" with the warning that the message may take a long time to process. One thing's for sure, I'll never order from this site again.
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Response from Petit-Fernand
Hello Stéphanie, thank you for your message. You can contact customer service by writing to [email protected] and we'll get back to you within 24 hours. I've just written to you to find out more about why the order didn't arrive at its destination. Looking forward to hearing from you, I wish you a great start to the week! Bea
K
Rating: 4 out of 5
They're always pretty, you can change them with every order, the choices are endless. The only downside is that self-adhesive clothing labels often come off in the wash and end up stuck on other garments.
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P
Rating: 4 out of 5
Very good product
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A
Rating: 4 out of 5
Perfect object labels, I have been getting them from you for 5 years now,just note they should be a little more adhesive.
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