Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Merchandise still not received my son left without labels
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Response from Petit-Fernand
Hi Severine, I'm sorry the labels didn't arrive in time for departure. I completely understand your frustration. I have written to you by e-mail so that we can find a solution. Have a nice day! Bea
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Franziska L.
Rating: 4 out of 5
Print quality super One star deduction because the stickers are difficult to remove in order to use them.
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Betta
Rating: 1 out of 5
Unfortunately, my assessment can only be negative. It has been 15 days since the order, which was given for delivery after 3 days at the time of purchase, and I still have not received the goods. I cannot express an opinion on the goodness of the product but I think that for a company customer care is also very important. Despite asking where my package is the only response I received from customer service was an automated email saying that they entrust shipping to the post office and have no record of it. I hope to receive what I ordered...sooner or later
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Response from Petit-Fernand
Good morning elisabetta, We are sorry you did not receive your order. I have sent you an email about the confirmation of the address so that we can proceed with a solution. Looking forward to your, Good day Alessio
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Vanessa
Rating: 4 out of 5
The delivery was very fast and the process was uncomplicated. The stickers look good. I can't say anything about the durability yet. So for now?
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Elisabetta S.
Rating: 4 out of 5
Seriousness and quick delivery time. Wide choice and good quality.
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Benoît P.
Rating: 2 out of 5
The iron-on labels don't stick to the edges. Not great for such a simple product.
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Response from Petit-Fernand
Hello, thank you for your feedback. I can confirm that this is not normal. I've just sent you a message so that I can better understand the problem and provide you with a solution. Bea
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Jareeporn
Rating: 4 out of 5
Quick, easy to use and good quality
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Élodie Langlois
Rating: 2 out of 5
Disappointed, in 3-4 washes the labels have already peeled off.
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Response from Petit-Fernand
Hello Elodie, thank you for your feedback. I'm sorry you're having trouble with our labels. I've just sent you an e-mail so that we can find a solution together. Have a nice day! Bea
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Laura Giordano
Rating: 4 out of 5
My order never arrived but customer service was very reactive My order was reshipped immediately
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Response from Petit-Fernand
Thank you for your feedback Laura. The C-monEtiquette team wishes you a wonderful day! Bea
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Elisa G.
Rating: 3 out of 5
Beautiful labels, unfortunately thermoadhesive labels have a hard time sticking to clothes.
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Response from Petit-Fernand
Good morning Elisa, I am very sorry to hear that you are experiencing problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva For thermoadhesive labels: You will need to program your iron to 200°C (cotton/linen position, no steam) and wait a few minutes before using it. Labels are applied directly to the fabric. Warning: avoid stretchy areas and seams. Should these tips not be enough to solve your inconvenience, do not hesitate to contact us at [email protected] Alessio
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Ioana A.
Rating: 1 out of 5
Not worth the price for the quality. Extremely bad for delivery.
Response from Petit-Fernand
Hi Ioana, we are sorry to hear about your bad experience. Could you please provide with the details of the problem to the customer service so we can help to solve the problem.
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Guido R.
Rating: 2 out of 5
Unfortunately much too long delivery time > 1 week Only read in small print 48 hours with logo envelope is misleading Quality of the product is ok.
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Response from Petit-Fernand
Thank you for your message and your interest in EsIstMeins! Hello Guido, All orders (unless otherwise stated) are produced and handed over to the delivery service within 48 hours. Depending on the delivery method and order (envelope or parcel), it can then take between 4 and 10 working days for the post office to deliver your order.
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Lorena
Rating: 2 out of 5
The last orders I have placed, the clothing stickers for plnacha stick regularly, in the first wash they are lifted.
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Response from Petit-Fernand
Hi Lorena, thank you for your message. I am very sorry for what happened. It is not normal for this to happen. I have just sent you an email so that we can find a solution. Best regards, Bea
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Ele
Rating: 3 out of 5
Beautiful products but waiting time to receive orders too long. I ordered things on Jan. 4, haven't received them yet and don't know if they will arrive.
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Response from Petit-Fernand
Good morning Elena, We are sorry about the delivery time. The postal services probably had some mishap in getting your order delivered within the agreed time frame. We have sent you an email to verify that the shipping address is correct. Awaiting yours. Have a nice day ? Alessio
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Julie Delporte
Rating: 1 out of 5
Hello All the labels come off after 1 wash even though they were glued correctly. I had already ordered on your site and I am very disappointed.
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Response from Petit-Fernand
Hello Julie, I'm sorry to read this. I have just sent you an e-mail so that we can find a solution. I look forward to hearing from you and wish you a lovely day! Bea
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Kim
Rating: 4 out of 5
I love these stickers - really easy to apply, last ages and if you do need to remove them then you are able to. The colours and designs are great, and I love that you can change your design each time. This is my second purchase and I will definitely be making more in the future.
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Faiza
Rating: 2 out of 5
Service nothing to fire as usual except that despite the proper use of the instructions some labels go completely or by half in the wash I regret not having taken the one that sticks directly to the garment as I usually do.
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Response from Petit-Fernand
Hello Faiza, thank you for your message. Self-adhesive labels work just as well as iron-on labels when the instructions are followed correctly. I've just sent you an e-mail so that we can find a solution for you. Have a nice day! Bea
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Lautre_6109
Rating: 3 out of 5
Labels came right off on this order. Too bad
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Response from Petit-Fernand
Hello Alexandra, I can confirm that it's not normal for the labels to come off. I've sent you an e-mail so that we can understand the problem and come up with the best solution. Have a nice day! Bea
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Daniela D.
Rating: 1 out of 5
Failure to receive labels
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Response from Petit-Fernand
Good morning Daniela, Sorry you have not yet received your order. We have sent you an email to find an appropriate solution. Have a good day ? Alessio
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Amandine Touvron
Rating: 4 out of 5
Super satisfied!
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Response from Petit-Fernand
Thank you Amandine for your feedback. The C-monEtiquette team wishes you a wonderful day!
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Lia
Rating: 3 out of 5
Everything perfect as usual except for the very long wait times..which I find a very big flaw..too bad because the products are outstanding....
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Response from Petit-Fernand
Good morning Lia, We are sorry about the delivery time. Probably the postal services had some accidents in getting your order delivered in the agreed time. We remain available for any additional resignation at [email protected] Good day ? Alessio
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Flavie
Rating: 4 out of 5
Easy to use and very practical
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Response from Petit-Fernand
I'm glad to hear that, Flavie. Thank you so much! Bea
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Aline P.
Rating: 2 out of 5
The first time I bought the stick on labels were great. Second time I the iron on didn't work as I expected. Now I have bought other set of stick on labels and again I got a bit disappointed with the quality as it doesn't seem to stay in place after a few weeks depending on the material. In materials like aluminium, plastic, it stay in place perfectly for long time.
Response from Petit-Fernand
Hi Aline, We are very sorry to hear that you have encountered problems with your order. This is very rare however, it is possible that you have received a faulty batch. Please, provide us with more details over [email protected] so we can find the suitable solution.
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Marika P.
Rating: 4 out of 5
Excellent products
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M. H.
Rating: 1 out of 5
I placed an order on August 28, 2021 that I paid for in advance and never received. I complained several times by email to no avail. Finally they told me they would resend the order but they lied again. I never received anything , only emails for me to leave a valuation. As of January 19, 2022, I think I can already confirm that the company Petit Fernand is unprofessional to use no other words to describe them. They have my money for nothing. Very very disappointed
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Response from Petit-Fernand
Hello, I am very sorry for what happened. I confirm that your order has been shipped to the confirmed address. I am really sorry that you did not receive the labels. I have requested the refund from our accounting department. It will be reflected in your account in 2 to 5 working days. I remain at your disposal for any further information. Have a nice day! Bea
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Ke
Rating: 1 out of 5
I have not received my order for more than two weeks. The money was booked immediately, but no delivery So outrageous. Never again
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Response from Petit-Fernand
We are sorry to hear that the labels were lost in the post. The new batch was sent to you on January 11. We hope that you will receive them soon.
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Delphine Hamel
Rating: 3 out of 5
The labels come off in the 1st wash, I'm disappointed.
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Response from Petit-Fernand
Hi Delphine, I'm sorry you're having trouble with our labels. I have just sent you an e-mail to try and find a solution. Looking forward to hearing from you, I remain available and wish you a lovely day, Bea.
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Arin F.
Rating: 4 out of 5
Good quality stickers
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Javier Escudero
Rating: 4 out of 5
Good product but shipping was delayed.
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Response from Petit-Fernand
Hi Javier, I'm sorry for the delay. We love to know that you like our products. Best regards, Bea
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Ludivine
Rating: 4 out of 5
I use self-adhesive clothing labels. I find them practical, they hold well. Just hard to remove from the notebook. I've damaged a few. That's where I need to improve. They are pretty.
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Response from Petit-Fernand
Glad to hear it Ludivine! Thank you so much for your feedback! Bea
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Clara
Rating: 1 out of 5
Unfortunately I ordered a replacement cap for a personalized water bottle that my sister had given to my son arrived yesterday also this cap does not close defective in short 10 euro cap thrown away
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Response from Petit-Fernand
Good morning Clara, we are sorry the product did not live up to your expectations. The cap in question has an anti-leakage system that makes it complex to open. For additional reassurances on the matter, I invite you to contact us at [email protected] Alessio
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Sabina
Rating: 1 out of 5
Very bad delivery the order arrived after a month Absurd
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Response from Petit-Fernand
Good morning Sabina, we are sorry about the delivery time. The postal services must have surely encountered a problem in getting the package delivered to them. We thank you for your understanding and remain available for any additional information at [email protected] Alessio
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Léora Peraud
Rating: 3 out of 5
The labels are super pretty! Glued last week and already peeling off! A little disappointed by the quality
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Response from Petit-Fernand
Hello Léora, thank you for your message. I've just sent you an email, it's not normal for the labels to come off. I look forward to hearing from you, and wish you a wonderful day! Bea
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Sarah
Rating: 4 out of 5
The stickers are beautiful and hold well. Depending on the size of the label and the length of the name, sometimes only the first name or the surname fits in the line/label. Unfortunately, shipping took a little longer for us... otherwise we are satisfied!
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Response from Petit-Fernand
Thank you for your kind comment! Please enjoy our products!
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Diana Torres Ibáñez
Rating: 1 out of 5
My order never arrived I placed it in September
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Response from Petit-Fernand
Hi Diana, I am very sorry for what happened. I have just sent you an email in order to find a solution. I am waiting for your reply. Best regards, Bea
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Jessica
Rating: 4 out of 5
The labels are of great quality and last a very long time. Despite repeated washing and drying. It would be great to have a few more options for designing the labels. But otherwise great?
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Dulce Gracia
Rating: 4 out of 5
They took a little while to arrive but they are very cool and stick very well!
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Response from Petit-Fernand
Thank you for your message Dulce! I'm so sorry for the delay and I'm glad to hear you like the labels. Best regards, Bea
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Nora Bekhti Moussaoui
Rating: 4 out of 5
The service was impeccable and I received my labels on time. The problem is that the labels didn't stay on the clothes, so I'm very disappointed!
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Response from Petit-Fernand
Hello, we are sorry that your labels do not give you complete satisfaction. I've just sent you a private e-mail to solve the problem.
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Luisa F.
Rating: 4 out of 5
The thermo adhesive labels are very cute and easy to apply. They arrived in a very short time!
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Response from Petit-Fernand
Thank you for sharing your experience. Have a great day and see you soon! ?
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Antonio D.
Rating: 4 out of 5
excellent quality
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Response from Petit-Fernand
We thank you for your review and loyalty. Have a good day ?
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