Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 52 906 published reviews
5 44,4k 84% 4 3 391 6% 3 1 452 3% 2 999 2% 1 2 672 5%

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 1, 2, 3 and 4 stars

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F
Fanny P.
Rating: 4 out of 5
following a purchase from 01/08/2025
I did not receive the correct order but the customer service was excellent.
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AMANDINE C.
Rating: 3 out of 5
following a purchase from 20/07/2025
Hello, The envelope arrived in a postal package because it had been opened and some labels and stickers were damaged and torn. Maybe not your fault but unfortunate!
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Response from Petit-Fernand
Hello Amandine,

Thank you for taking the time to share your experience with us. We are sorry to hear that your order arrived damaged. Although this may be due to transportation, we understand that it is disappointing. We have just sent you an email again to find a quick and effective solution. Your satisfaction is very important to us.

Have a nice day,
Alice C-MonEtiquette
J
Jennifer L.
Rating: 4 out of 5
following a purchase from 23/07/2025
Top stickers that also hold. Always happy to use again. Highly recommended.
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Response from Petit-Fernand
Good day, Jennifer,
It is nice to hear that you are completely satisfied with our service. Thank you very much for your review!
Have a nice day,
Customer Service EsIstMeins
K
Kerstin S.
Rating: 3 out of 5
following a purchase from 23/07/2025
Unfortunately, I received the wrong stickers first. Good that only the first name and no phone number was on it. The complaint was processed quite quickly and the stickers hold well.
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Response from Petit-Fernand
Good day, Kerstin,
thank you very much for your kind review. We apologize once again for these inconveniences.
Have a nice day,
Customer Service EsIstMeins
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Doretto I.
Rating: 4 out of 5
following a purchase from 23/07/2025
Excellent product, serves the purpose
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Response from Petit-Fernand
Dear Ilaria,

Thank you for your positive feedback and for choosing Petit-Fernand. We are pleased to know that the product met your expectations and achieved the desired purpose. If you have any further suggestions or requests, please do not hesitate to contact us.

Best regards,
The Petit-Fernand team
S
Sophie D.
Rating: 3 out of 5
following a purchase from 02/08/2025
It's just a bit complicated to peel off
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Response from Petit-Fernand
Hello Sophie,

Thank you for taking the time to share your opinion on C-Monetiquette. We are sorry to hear that you find peeling a bit complicated and we will take this into account to improve our users' experience. We have just contacted you by email to resolve this issue.

Have a nice day,

Alice C-MonEtiquette
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Thierry P.
Rating: 3 out of 5
following a purchase from 02/08/2025
Perfect labels, deplorable shipping, package lost 2 times 10 days for delivery
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Response from Petit-Fernand
Hello Thierry,

Thank you for your feedback regarding your experience with C-Monetiquette. We are glad that you are satisfied with the labels, but we are sorry to hear that you encountered problems with the delivery. We will forward your comment to our logistics department to improve this aspect. The shipping costs have been refunded to you : )

Have a nice day,

Alice C-MonEtiquette
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Sabrina C.
Rating: 4 out of 5
following a purchase from 02/08/2025
Very satisfied with my purchase, the shipping was very fast.
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Zambelli G.
Rating: 1 out of 5
following a purchase from 17/07/2025
Order never arrived for the second time
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Response from Petit-Fernand
Good morning Giampiera,
thank you for your feedback and we are sorry again for the delivery issue.
As requested, the refund has already been processed.
We remain at your disposal for any further needs.
Chiara, Petit-Fernand
M
Mégane D.
Rating: 4 out of 5
following a purchase from 02/08/2025
Fast and careful delivery, good quality items, however I ordered a water bottle, and my daughter's name is not facing the opening of the bottle as it should be. It looks like it is crooked, I bought 2 and it's the same.. disappointed
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Itziar A.
Rating: 4 out of 5
following a purchase from 23/07/2025
A lot of variety of letters, colors, and drawings. A lot of variety of labels. This is the second time I take it, delighted with the offers.
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Véronique B.
Rating: 3 out of 5
following a purchase from 31/07/2025
The delivery time is a bit long
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Response from Petit-Fernand
Dear Véronique, thank you for your feedback and we take your comment about the delivery time into account. We apologize for this wait and are working to improve our logistics to better satisfy you in the future. Please feel free to share your suggestions to continue improving our services.

Alice C-MonEtiquette
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Aude C.
Rating: 4 out of 5
following a purchase from 01/08/2025
I had already ordered labels, it was great. The box tasted a little disappointing, some "bubbles"
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Virginie M.
Rating: 4 out of 5
following a purchase from 01/08/2025
A bit disappointed with the tasting box, the sticker is stuck crookedly and I don't know why I didn't expect a big sticker stuck simply. But otherwise not bad
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Pascale E.
Rating: 4 out of 5
following a purchase from 01/08/2025
Very beautiful water bottle. Very practical for everyday use
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Sophie G.
Rating: 4 out of 5
following a purchase from 30/07/2025
Fast delivery time
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Elise B.
Rating: 3 out of 5
following a purchase from 30/07/2025
I received my package and the product meets my expectations, but despite several emails indicating a security issue with the site informing me of a fraud alert via Google, no one has contacted me back. I also indicated that several of my orders do not appear on my profile. I was contacted again to inform me of my tracking and that the shipment was made. So perfect. Everything is received and perfect. But my orders do not appear. So, I deleted my credentials but still no one to explain to me why. Apparently, the site is poorly protected.
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Response from Petit-Fernand
Dear Elise,

Thank you for your feedback, and we are glad that the product met your expectations. However, we would like to apologize for the concerns you encountered regarding the security of our site. Your security is our priority, and we take your concerns very seriously. We will closely examine these issues and ensure that a member of our team contacts you as soon as possible to clarify the situation. Thank you again for your understanding and patience.

Best regards,
The C-Monetiquette team
L
Lieto A.
Rating: 1 out of 5
following a purchase from 19/07/2025
I have not received the ordered and paid goods
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Response from Petit-Fernand
Good morning Anna Maria,
we are very sorry to hear that you have not yet received your shipment.
We will contact you immediately via email to verify the situation together and find a solution.
Chiara, Petit-Fernand
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Vanessa G.
Rating: 1 out of 5
following a purchase from 31/07/2025
I had ordered a glass that was ultimately refunded. I had to send a message to find out why something was missing from the order and to get the refund ...
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Response from Petit-Fernand
Hello Vanessa,

Thank you for taking the time to share your experience. We are sorry for the inconvenience regarding your order. Your feedback is valuable and will help us improve our service. Please do not hesitate to contact us directly for any questions. We hope to see you soon on C-Monetiquette.

Best regards,
Alice C-Monetiquette
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Stéphanie B.
Rating: 4 out of 5
following a purchase from 31/07/2025
Ease of use on the website, a lot of choices. Fast delivery. Prices a bit high.
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Janine M.
Rating: 1 out of 5
following a purchase from 21/07/2025
Very poor service & would not recommend your site to anyone
Response from Petit-Fernand
Hi Janine,
We’re truly sorry to read your comment, especially since we did our best to resolve the issue promptly.
As a goodwill gesture, we resent your labels free of charge, even though the error did not come from our side. The name entered during the first order 4002507210 is visible in your original confirmation email 🙂
We're always here to help if needed.
Chiara, Petit-Fernand
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Pauline B.
Rating: 1 out of 5
following a purchase from 31/07/2025
Package not received after 3 weeks of purchase
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Response from Petit-Fernand
Hello Pauline,

Thank you for taking the time to share your opinion. We are sincerely sorry to learn that you have not received your package within the expected time. Your satisfaction is essential to us, and we are committed to improving our services. Please do not hesitate to contact us directly so that we can assist you in this situation.

Best regards,
Alice from C-Monetiquette
K
Katrina B.
Rating: 3 out of 5
following a purchase from 21/07/2025
Whilst the bag was a good size and lined ,one of the webbing handles ,which are cream in colour,had purple threads running through it which spoilt the overall look of the bag. The decorations on the water bottle are stickers .Which to be honest I could have probably done myself.I don't think they will last very long . The water bottle does however seem of good quality,and my child's name was painted on it. Overall I felt that the products where over priced.
Response from Petit-Fernand
Hi Katrina,
Thank you for your detailed feedback. We're sorry to hear that some elements of the bag and water bottle didn’t meet your expectations.
We’ll be contacting you by email to learn more and see what we can do to improve your experience.

Chiara, Petit-Fernand
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Delphine M.
Rating: 3 out of 5
following a purchase from 31/07/2025
I am waiting for a new order because the first one never arrived. After, it's nice of them to offer me a new shipment at their expense hoping to receive this new order.
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Response from Petit-Fernand
Hello Delphine,

Thank you for your feedback. We are sorry to learn that your first order did not reach you. We have taken your situation into account and have indeed proposed a new shipment at our expense to resolve this issue. We hope that this time, you will receive your order quickly. Please do not hesitate to contact us if you have any other questions.

Best regards,
Alice C-Monetiquette
C
Christelle U.
Rating: 2 out of 5
following a purchase from 30/07/2025
I had requested two different formats and unfortunately received the same ones.
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Response from Petit-Fernand
Hello Christelle,

Thank you for taking the time to share your opinion. We are sorry to learn that your order did not meet your expectations.
Upon review, we observe that your order indeed consists of the same format for your two labels. We invite you to check your order confirmation containing the products you ordered.

Have a nice day,
Camille C-Monetiquette
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Emilie C.
Rating: 4 out of 5
following a purchase from 31/07/2025
Perfect as usual... just missing the possibility to mix the colors of the mini labels.
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Nicoletta G.
Rating: 4 out of 5
following a purchase from 20/07/2025
Satisfied
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Ophelie D.
Rating: 3 out of 5
following a purchase from 30/07/2025
Very practical water bottle, my son loves it, the designs and colors are great. Except that my son's name written on the bottle is already fading even though it was bought about 15 days ago, never put in the dishwasher, only hand washed.
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Response from Petit-Fernand
Hello Ophelie,

Thank you for your feedback on our water bottle, and we are delighted to hear that your son enjoys the designs and colors. We are sorry to learn that the name has faded so quickly! We have contacted you by email to resolve this issue as soon as possible.

Alice C-MonEtiquette
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Michèle P.
Rating: 3 out of 5
following a purchase from 28/07/2025
Solid labels, but very expensive shipping to Belgium even with an order over 50€...
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Response from Petit-Fernand
Hello Michèle,

Thank you for taking the time to share your feedback. We are glad to hear that you appreciate the quality of our labels. Regarding the shipping costs to Belgium, we understand your frustration and we have just refunded those costs to you. Your feedback is valuable and helps us improve our service. Please feel free to contact us if you have any other questions or suggestions.

Best regards,
Alice from C-Monetiquette
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Estelle B.
Rating: 4 out of 5
following a purchase from 30/07/2025
Maybe just adjust to the size of the pen
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Clarisse L.
Rating: 2 out of 5
following a purchase from 29/07/2025
This is the second time I order labels that I find great. But unfortunately this time, the writing is less clear. A bit blurry. I even compared it with the previous ones.
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Response from Petit-Fernand
Hello Clarisse,

Thank you for taking the time to share your opinion. We are delighted that you liked your previous labels! We are sorry to learn that this time, the writing does not meet your expectations. Your feedback is valuable, and we will look into this closely to improve our service. Please feel free to contact us directly to resolve this issue.

Have a nice day,
Camille C-Monetiquette
M
Manon B.
Rating: 2 out of 5
following a purchase from 29/07/2025
Too expensive compared to the quality
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Response from Petit-Fernand
Hello Manon,

Thank you for your feedback. We appreciate your comments and strive to offer quality products and impeccable service. Your opinion is valuable, and we will review it carefully to improve our offer. Please feel free to contact us with any other suggestions.

Have a nice day,
Camille C-Monetiquette
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Elodie T.
Rating: 3 out of 5
following a purchase from 29/07/2025
I have been ordering labels from C Mon Etiquette for years. I have two children and I take a school pack for each, but this year the labels were mixed in the packages, instead of having one pack for each child. I find that unfortunate.
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Response from Petit-Fernand
Hello Elodie,

Thank you for your feedback and your loyalty to C-MonEtiquette. We are sorry to hear that you encountered a problem with the packaging of your labels this year. Your satisfaction is our priority, and we will take your comment into account to improve our service. Please do not hesitate to contact us directly so that we can assist you.

Have a nice day,
Camille C-MonEtiquette
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Sarah N.
Rating: 4 out of 5
following a purchase from 29/07/2025
Not tested yet but the rendering is very good
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Fatu M.
Rating: 4 out of 5
following a purchase from 29/07/2025
The ability to customize our child's labels and the fact that you also respect delivery deadlines
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Cremona E.
Rating: 4 out of 5
following a purchase from 19/07/2025
Print and colors like in the prototype. Really good labels.
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Response from Petit-Fernand
Dear Elisa,

Thank you for your positive feedback regarding the labels from Petit-Fernand. We are pleased that the printing and colors met your expectations. We remain at your disposal for any further needs.

Best regards,
Chiara, Petit-Fernand
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MARIE-LINE L.
Rating: 4 out of 5
following a purchase from 29/07/2025
Pleasant site and very easy label creation!
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Isabelle B.
Rating: 4 out of 5
following a purchase from 29/07/2025
Very good products and easy to use
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Gianfranco C.
Rating: 4 out of 5
following a purchase from 19/07/2025
Perfect
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Response from Petit-Fernand
Dear Gianfranco,

We sincerely thank you for your positive feedback and for giving us an excellent rating! We are happy that you liked our service. We are committed to maintaining high standards and continuously improving.

Best regards,
Chiara, Petit-Fernand
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Eykel F.
Rating: 1 out of 5
following a purchase from 29/07/2025
I am disappointed because I had ordered two different styles of labels and I only received one type.
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Response from Petit-Fernand
Hello Eykel,

Thank you for your feedback and we are sorry to hear that your order did not meet your expectations. After consultation, we find that the products you chose are indeed identical.
We remain available in the future to advise you during your purchase.

Have a nice day,
Camille C-MonEtiquette
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