Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 52 906 published reviews
5 44,4k 84% 4 3 391 6% 3 1 452 3% 2 999 2% 1 2 672 5%

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 1, 2, 3 and 4 stars

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D
Dorothy R.
Rating: 4 out of 5
following a purchase from 18/06/2025
Unable to give a review as bought as a present
A
Ambra F.
Rating: 4 out of 5
following a purchase from 17/06/2025
Very strong labels that are sometimes difficult to remove because the cut is a bit glued.
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Mickaële P.
Rating: 4 out of 5
following a purchase from 28/06/2025
Happy, and my daughter loves them, I would recommend if I need more, fast delivery
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Coralie C.
Rating: 2 out of 5
following a purchase from 28/06/2025
I usually get the labels from ludilabel, I found your aesthetic nice but after the first wash everything comes off
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Response from Petit-Fernand
Hello Coralie,

Thank you for informing us about this inconvenience regarding your order.
Our labels are designed to withstand many washes, so they should not come off like that.
To assist you better, we have just contacted you by email

Have a nice day,
Camille C-MonEtiquette
D
Diane D.
Rating: 4 out of 5
following a purchase from 28/06/2025
Article in accordance with the order and fast delivery. It's a shame to use so many sheets compared to the number of labels.
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MARCHIORI M.
Rating: 4 out of 5
following a purchase from 16/06/2025
Everything was great except for the shipping.. which got lost and it was a challenge to find it.
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Malewicz A.
Rating: 4 out of 5
following a purchase from 27/06/2025
The bottle is difficult to open
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Response from Petit-Fernand
Hello Aline,

Thank you for your feedback regarding your order.
If you are experiencing difficulties with the ordered product, we invite you to contact our customer service via our contact form on our website.

We will be happy to assist you!

Have a nice day,
Camille C-MonEtiquette
V
vanessa F.
Rating: 1 out of 5
following a purchase from 22/06/2025
Label that comes off after the first wash even before. A real disappointment
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Response from Petit-Fernand
Hello Vanessa,

We are sorry to read your comment.
Our labels for clothing are designed to withstand washing. We have just contacted you to find a solution for you.

Have a nice day,
Camille C-MonEtiquette
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Nigro A.
Rating: 4 out of 5
following a purchase from 16/06/2025
Great
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Claire-Lise C.
Rating: 4 out of 5
following a purchase from 26/06/2025
Very satisfied, but I find the price considerable for simple labels
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Anne-Marie P.
Rating: 4 out of 5
following a purchase from 26/06/2025
Very happy received quickly - waiting to see with the washing machine passages
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Floriane G.
Rating: 4 out of 5
following a purchase from 24/06/2025
Fast delivery, the labels are pretty, I haven't stuck them on the clothes yet so I don't have any feedback on that yet.
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Emilie P.
Rating: 3 out of 5
following a purchase from 24/06/2025
The labels peel off poorly, they tear when I try to peel them off their backing.... I did not have this issue with my previous orders...
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Response from Petit-Fernand
Hello Emilie,

I just sent you an email after reading your complaint.
Indeed, there was an anomaly, I assure you.
Everything is back to normal.
Thank you for alerting us :)
Have a nice summer to you and your little tribe.
Sandra C-MonEtiquette
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Maglie A.
Rating: 3 out of 5
following a purchase from 14/06/2025
The water bottles described should have a capacity of 450 ml, instead it says 350 ml on the bottom..what a shame
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Response from Petit-Fernand
Dear Annalisa,
The water bottle from your order is correctly 350 ml, as indicated on the bottom and on our website. Perhaps you are referring to the bottle with a straw, which has a capacity of 450 ml, but you ordered a different model.
Thank you for your understanding!
Chiara, Petit-Fernand
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Isabelle C.
Rating: 2 out of 5
following a purchase from 24/06/2025
The delivery is too long, I have not yet received my order, yet I paid for a relay delivery to make it faster
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Sarah L.
Rating: 2 out of 5
following a purchase from 14/06/2025
Product arrived and wasn’t happy with the quality
Response from Petit-Fernand
Dear Sarah,
We will contact you shortly via email to assist and resolve the issue.
Best regards,
Chiara, Petit-Fernand
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STEPHANIE C.
Rating: 4 out of 5
following a purchase from 24/06/2025
New laminated labels very difficult to remove compared to previous orders ++
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Juana G.
Rating: 3 out of 5
following a purchase from 27/04/2025
On one bottle, the cap fell off after a few days, so that the needle is sticking out of the holder and the toddler can no longer use the bottle for safety reasons. On the second bottle, after about 2 months of use, the writing has peeled off (only hand washing, no machine). The product itself is nice, but the quality of the individual parts and the print leaves much to be desired.
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Response from Petit-Fernand
Good day Juana,
Thank you very much for your review. I am very sorry to hear about this inconvenience regarding your order. I have just contacted you to offer you a solution.
Have a nice day,
Customer Service EsIstMeins
A
Apolline C.
Rating: 2 out of 5
following a purchase from 17/06/2025
The labels were delivered quickly but the cutting quality is very poor. The labels do not come off the notebook, you have to pull a bit in all directions. I have ordered several times but this time I am disappointed...
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Response from Petit-Fernand
Hello Apolline,

Thank you for your feedback.
I regret to read that your labels are difficult to remove from their supports.
In order to assist you better, I have just contacted you.

Have a nice day,
Camille C-MonEtiquette
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Pancaro C.
Rating: 4 out of 5
following a purchase from 13/06/2025
Order arrived in a timely manner and well finished. This is not the first time I purchase these items (iron-on labels and bags with name print). The only flaw of the bags is that the print tends to get damaged even on a delicate wash, perhaps it should be made less "thick".
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Response from Petit-Fernand
I thank you from the bottom of my heart, Chiara!
Chiara, Petit-Fernand
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Rachel M.
Rating: 1 out of 5
following a purchase from 13/06/2025
My first set of labels from 2023 are so much better than the set I just recently ordered. The new stickers are so hard to peel off from the booklet, when I do eventually get it off it’s usually crumpled up. Really disappointed
Response from Petit-Fernand
Dear Rachel,
We will contact you shortly via email to assist and resolve the issue.
Best regards,
Chiara, Petit-Fernand
M
M F.
Rating: 1 out of 5
following a purchase from 12/06/2025
The quality has worsened; the labels do not peel off...it's a shame because I have been a customer for five years and this time has been the ONLY one with such a bad experience. I don't know what happened but the quality has substantially declined. Thank you
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Response from Petit-Fernand
Hello M,

Thank you for your loyalty
We are sorry to hear that this time you are having difficulties peeling the labels from their backing.

To help you as best as possible, I have just contacted you

Have a nice day,
Camille Petit-Fernand
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Julie C.
Rating: 2 out of 5
following a purchase from 23/06/2025
I wanted to "invest" in a stamp, but I find this one disappointing. There are stains when I stamp and sometimes the ink seeps through the fabric or the ink shows if the fabric is not thick. I prefer adhesive labels for the neck.
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Response from Petit-Fernand
Hello Julie,

Thank you for your feedback.
This is one of our new products, so your feedback is very important to us. I have just contacted you to discuss together

Have a nice day,
Camille C-MonEtiquette
M
Marion C.
Rating: 1 out of 5
following a purchase from 17/06/2025
The labels do not peel off! They are poorly cut
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Response from Petit-Fernand
Hello Marion,

I am sincerely sorry to read your message.
This is a manufacturing anomaly, your labels should not be difficult to remove from their supports.
To help you, I have just contacted you

Have a nice day,
Camille C-MonEtiquette
P
Perucci D.
Rating: 4 out of 5
following a purchase from 12/06/2025
Great product and arrived in a few days
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Response from Petit-Fernand
Thank you very much, Daniela, for your kind comment! We are happy that you liked the product and that it arrived in a few days.
Chiara – Petit-Fernand
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Julie F.
Rating: 2 out of 5
following a purchase from 22/06/2025
Invisible tampon on black clothing. For 30 euros I thought I would get white tights for dark clothing. It's a shame.
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Response from Petit-Fernand
Hello Julie,

I am sorry that the product ordered does not fully meet your satisfaction.

Indeed, we currently do not have white ink for our stamps.
This is one of our new products, so your feedback is valuable to us.

Have a nice day,
Camille C-MonEtiquette
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AURIANE X.
Rating: 2 out of 5
following a purchase from 03/06/2025
This does not correspond to the product I thought I was buying (iron-on labels). Instead, I received labels to stick on the labels of the clothing, which does not meet my needs.
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Response from Petit-Fernand
Hello Auriane,

I am sorry that your order does not meet your expectations.
I see that you chose our self-adhesive labels that stick directly to the existing labels on your clothing. If you want our labels that apply with an iron, you can select our "iron-on labels" for your next order.

Have a nice day,
Camille C-MonEtiquette
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Manon V.
Rating: 1 out of 5
following a purchase from 21/06/2025
Very disappointed... I bought a water bottle for my daughter, unfortunately she dropped it and the cap broke... it didn't even last a week...
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Response from Petit-Fernand
Hello Manon,

I am sincerely sorry to read that the cap of your bottle broke after the fall.
To allow you to fully enjoy your product, we have made the caps of our bottles available on our website as spare parts. You can find them in our "bottles" tab and then in the "bottle cap" category.

Have a nice day,
Camille C-MonEtiquette
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Nathalie L.
Rating: 1 out of 5
following a purchase from 17/06/2025
The pre-cutting was poorly done for my last order, difficult to peel them off
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Response from Petit-Fernand
Hello Nathalie,

I am sincerely sorry that your labels are difficult to remove from their supports. I have therefore contacted you to help you as best as I can with this anomaly.

Have a nice day,
Camille C-MonEtiquette
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Laetitia T.
Rating: 3 out of 5
following a purchase from 21/06/2025
The writing on the labels is 2 lines and really very small, almost unreadable while there is still space around the writings, it's a shame.
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Response from Petit-Fernand
Hello Laetitia,

Thank you for your feedback.

I am sincerely sorry that the labels you received do not fully satisfy you.
The font size indeed changes depending on the number of characters you add. I regret that your text is consequently smaller. This is also why we limit the number of characters on our products.
I have just forwarded your feedback to the relevant department so that it can be taken into account for future orders.

Have a nice day,
Camille C-MonEtiquette
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Patricia M.
Rating: 4 out of 5
following a purchase from 20/06/2025
Satisfied with the order but after washing the adhesive labels have come off.
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Kirsty C.
Rating: 1 out of 5
following a purchase from 09/06/2025
The stickers se not pre cut very well making it hard to peel off, which causes the label to have torn or curled edge. Which means they won’t stick to the garment. Having to use scissors to cut the edges. Very disappointed at the previous ones I brought were wonderful.
Response from Petit-Fernand
Dear Kirsty,

Thank you for your feedback, and we're truly sorry to hear that you're disappointed with your recent labels — especially as your previous experience was positive.

This is certainly not the quality we aim to deliver. We will contact you shortly via email to better understand the issue and find a solution together.

Thank you again for bringing this to our attention.

Kind regards,
Chiara – Petit-Fernand
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clemence P.
Rating: 3 out of 5
following a purchase from 19/06/2025
The labels are really great, I order them every year... but the stamp is useless, despite its €30! It makes a big ink stain next to the first name...
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Response from Petit-Fernand
Hello Clémence,

Thank you for your trust.

I am sincerely sorry to read your feedback regarding our stamp.. This is one of our new products, so I have just contacted you by email to understand what happened.

Have a nice day,
Camille C-MonEtiquette
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Sarah S.
Rating: 1 out of 5
following a purchase from 08/06/2025
The stickers are not that good
Response from Petit-Fernand
Hi Sarah,
I'm really sorry to hear the stickers didn’t meet your expectations 😔
I'll reach out to you by email right away to better understand the issue and find a solution.

Chiara – Petit-Fernand
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Martine P.
Rating: 4 out of 5
following a purchase from 17/06/2025
Very satisfied however there were about ten unusable labels because they were poorly cut or the plastic was tearing.
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Response from Petit-Fernand
Hello Martine,

Thank you very much for your feedback and your loyalty.

As for your difficult-to-remove labels, I am sincerely sorry for this issue. I have just contacted you by email to assist you.

Have a nice day,
Camille C-MonEtiquette
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Cloe B.
Rating: 4 out of 5
following a purchase from 17/06/2025
Effective
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Response from Petit-Fernand
Thank you very much :)
Sandra C-MonEtiquette
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Cristina F.
Rating: 3 out of 5
following a purchase from 06/06/2025
This is the second time I order the labels and I love them....the only thing is that the ones I received are very difficult to unstick and some break... Thank you
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Response from Petit-Fernand
Hello Cristina,

Thank you for your comment and your trust.
We are sorry to hear that you are having difficulties peeling the labels from their backing.
To help you as best as possible, I have just contacted you

Have a nice day,
Camille Petit-Fernand
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Juliette T.
Rating: 4 out of 5
following a purchase from 16/06/2025
ok
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Response from Petit-Fernand
Dear Juliette, thank you for your positive feedback. I invite you to share your suggestions to further improve our service.
Sandra from C-MonEtiquette
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Nour K.
Rating: 1 out of 5
following a purchase from 16/06/2025
Delivery time not respected, I paid an extra fee for express delivery and still received my package a week later.
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Response from Petit-Fernand
Hello Nour,

I have just processed the refund for the shipping costs, as the initial deadline was unfortunately not met.
I hope that, despite this technical setback, you will continue to place your trust in us.

I wish you a very beautiful summer,
Sandra
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Rosa G.
Rating: 4 out of 5
following a purchase from 05/06/2025
Shipping with tracking, it did not arrive at the recipient's address but at a post office. This was not indicated during the ordering process, I thought it would be delivered by a courier.
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Response from Petit-Fernand
We apologize for the inconvenience regarding the shipment, Rosa, thank you for the report.
Chiara, Petit-Fernand
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