The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
So far I have always been satisfied. But this time not at all. Still 14 days like always nothing no order there. Then it was sent out but unfortunately not completely.
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Response from Petit-Fernand
Good day,
thank you for your nice feedback. It is nice to hear that you were satisfied with your order.
Have a nice day,
Customer Service EsIstMeins
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Nina H.
Rating: 3 out of 5
following a purchase from 05/06/2025
Average quality, long delivery times
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ludivine L.
Rating: 3 out of 5
following a purchase from 14/06/2025
The quality of the bottle is good but disappointed that they are stuck stickers. They wear out quickly. I prefer the quality of the children's bottles I bought about 5 years ago where the design was painted into the mass. Otherwise very nice, true to the rendering.
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Response from Petit-Fernand
Hello Ludivine,
Thank you for your transparency.
I just contacted you by email to discuss with you.
Have a very nice day,
Sandra
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Isabelle T.
Rating: 2 out of 5
following a purchase from 06/06/2025
On this order, the labels are very difficult to peel off and there is a plastic film left around the label.
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Response from Petit-Fernand
Hello Isabelle,
Thank you for taking the time to write to us.
I confirm the return of the order.
A big thank you for your trust,
Sandra
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Stéphanie A.
Rating: 1 out of 5
following a purchase from 12/06/2025
I stick my label, I press for a few seconds. The garment is not worn for 24 hours. And yet as soon as it goes into the machine in the wash, I find my clothes without labels. And sometimes I find them stuck on another garment in the middle of a pair of pants, in the middle, a blouse…
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Huet S.
Rating: 4 out of 5
following a purchase from 13/06/2025
The iron-on labels don't hold, what a pity. I ordered some 1-2 years ago, they were durable, but this time they came off immediately.
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Laetitiacyrille T.
Rating: 2 out of 5
following a purchase from 12/06/2025
The label does not stick and is impossible to remove from the plate
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Response from Petit-Fernand
Hello Laetitia,
I just sent you an email to help you.
Sorry to read your message. Rest assured, a new order is coming very soon.
Wishing you a very nice summer,
Sandra
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Noemie B.
Rating: 1 out of 5
following a purchase from 12/06/2025
The labels are difficult to remove and peel off
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Response from Petit-Fernand
Hello Noémie,
We are sincerely sorry to read your message.
Our customer service has just contacted you to assist you with your order.
You should indeed not encounter any difficulties in removing your labels from their supports.
Have a nice day,
Camille C-MonEtiquette
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Alyson G.
Rating: 1 out of 5
following a purchase from 06/06/2025
I have contacted several times to warn that I cannot peel off my labels without tearing them or impossible to peel them off so unusable no response from anyone
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Response from Petit-Fernand
Hello Alyson,
We are sincerely sorry to hear about this inconvenience with your order.
Following your conversation with our customer service, we are sending you replacement labels so that you can fully enjoy your products.
Have a nice day,
Camille C-MonEtiquette
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Jocelyne G.
Rating: 4 out of 5
following a purchase from 04/06/2025
A long "term" in collective washing (Life Home) no longer holds! Too bad
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Julien C.
Rating: 4 out of 5
following a purchase from 11/06/2025
Happy..
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Celine V.
Rating: 3 out of 5
following a purchase from 10/06/2025
I ordered 2 packs of iron-on labels and the printing on one of the packs of all the labels has a symbol that hides the end of the name. It's a shame....
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Response from Petit-Fernand
Hello Céline,
Thank you for your feedback.
We are sorry to hear that the labels you received do not fully meet your satisfaction.
In order to understand the problem encountered and thus be able to assist you better, we have just contacted you.
Have a nice day,
Camille C-MonEtiquette
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Constant O.
Rating: 4 out of 5
following a purchase from 10/06/2025
In line with my expectations. I recommend this site.
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Charlotte S.
Rating: 4 out of 5
following a purchase from 06/06/2025
A format that was previously available is no longer (x40), but there are still quite a few options for these durable labels! I hope the quality is still up to par with the ones I ordered (not tested yet as I am finishing the old ones).
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Gloria T.
Rating: 3 out of 5
following a purchase from 30/05/2025
I noticed a few days ago that you forgot to put the 'y' on Thierry
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Response from Petit-Fernand
Hello Gloria,
We are sorry to read your message.
Indeed, we see that the original order does not have a 'y', as received. You can check your order confirmation to verify the customization you chose.
We remain available if needed.
Have a nice day,
Camille C-MonEtiquette
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Giulia S.
Rating: 4 out of 5
following a purchase from 29/05/2025
Nice website, a bit clunky
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Esther C.
Rating: 1 out of 5
following a purchase from 09/06/2025
I was charged twice and only received one order!!
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Response from Petit-Fernand
Hello Esther,
We are sorry to read your comment.
We only have one payment registered in your name.
In order to resolve this situation as quickly as possible, we have just contacted you.
Have a nice day,
Camille C-MonEtiquette
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Fiori F.
Rating: 3 out of 5
following a purchase from 28/05/2025
very expensive
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Violene A.
Rating: 4 out of 5
following a purchase from 05/06/2025
For once I received the labels quickly and on time. Always happy with the products. The quality has slightly changed since my last order, I will see the result, I don't have enough perspective regarding washing and durability.
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Morineau M.
Rating: 4 out of 5
following a purchase from 07/06/2025
The products are in accordance with the images and explanations. However, removing the ice pack from the picnic box was a real struggle! Another system should be considered... Otherwise, my son is delighted! :D
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Nolwenn B.
Rating: 2 out of 5
following a purchase from 07/06/2025
Disappointed with this last order. Labels that peel off poorly, writing and color changed even though I requested a reprint of labels I had already ordered.
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Response from Petit-Fernand
Hello Nolween,
We are sorry to hear that your last order did not fully meet your expectations.
In order to better understand the situation and assist you, we have just contacted you.
Have a nice day,
Camille C-MonEtiquette
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Deb B.
Rating: 4 out of 5
following a purchase from 28/05/2025
Fab labels - we come back for them time and time again as they never peel off, and can also be put on lunchboxes and through the dishwasher. The only small drawback is sometimes they can be tricky to peel off the booklet they come in
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Soheila B.
Rating: 1 out of 5
following a purchase from 06/06/2025
Very disappointed this time the labels are impossible to peel off the packaging, I think it's a glue problem.
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Response from Petit-Fernand
Hello Shheila,
We are sincerely sorry that this time your order does not bring you complete satisfaction.
As you may have noticed in the past, our labels are normally easy to use. We have therefore just contacted you to help you!
Have a nice day,
Camille C-MonEtiquette
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Priscia G.
Rating: 3 out of 5
following a purchase from 06/06/2025
I have been ordering for 3 years, always happy with the quality and speed of the shipments, except that in this last order, the cutting edge is not well done, I have to use scissors, which is really not practical.
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Response from Petit-Fernand
Hello Priscia,
Thank you so much for your loyalty.
As you may have noticed in the past, our self-adhesive labels for clothing are usually easy to use.
We have just contacted you by email to assist you!
Have a nice day,
Camille C-MonEtiquette
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Haude B.
Rating: 4 out of 5
following a purchase from 05/06/2025
Simply effective..the prices are a bit high
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Mike H.
Rating: 4 out of 5
following a purchase from 26/05/2025
good
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cassandra W.
Rating: 4 out of 5
following a purchase from 26/05/2025
We have used ur labels previously for my son when at nursery and school. I purchased this latest batch for my elderly dad in a care home. With this batch I couldnt peel off the individual labels, I had to pull off the entire backing to get to the labels. Otherwise they still work well when stuck and washed!
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maureen A.
Rating: 4 out of 5
following a purchase from 05/06/2025
Very satisfied! Quick and efficient handling! The labels are great! Easy to apply and remove. However, it would be interesting to vary some images because for the past 4 years that I have been ordering, they are practically the same (for boys at least)
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Mylene D.
Rating: 3 out of 5
following a purchase from 05/06/2025
Practical product for traveling, the downside is that everything comes off in the wash
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Response from Petit-Fernand
Hello Mylene,
Thank you for your feedback.
Our labels are normally designed to withstand washes up to 60°C. Yours should not come off like that.
To assist you, we have just contacted you
Have a nice day,
Camille C-MonEtiquette
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Emmanuelle D.
Rating: 1 out of 5
following a purchase from 30/05/2025
Quite disappointed with the product received Personalized children's water bottle with straw Does not work properly at the straw level 34€ for a product that is useless!
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Response from Petit-Fernand
Hello Emmanuelle,
We are sincerely sorry to read your review.
Our water bottles are specially designed to facilitate use for your children. It is therefore with regret that we read your message. In order to understand the problem encountered and assist you, we have just contacted you.
Have a nice day,
Camille C-MonEtiquette
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Nadege D.
Rating: 4 out of 5
following a purchase from 03/06/2025
Of good quality
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Marie Hélène J.
Rating: 1 out of 5
following a purchase from 01/06/2025
The labels do not stick, I am annoyed
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Response from Petit-Fernand
Hello Marie-Hélène,
Thank you for informing us of this anomaly.
In order to assist you better, our teams have just contacted you to propose a solution.
Have a nice day,
Camille C-MonEtiquette
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Chloe C.
Rating: 1 out of 5
following a purchase from 05/05/2025
The labels come off after the first wash, yet I took the right clothing labels...
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Response from Petit-Fernand
Hello Chloé,
Thank you for sharing your feedback with us.
We are sincerely sorry to hear that your clothing labels have come off.
This is indeed not usual, therefore, we have just contacted you to assist you as best as we can.
Have a nice day,
Camille C-MonEtiquette
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Veronique B.
Rating: 2 out of 5
following a purchase from 01/06/2025
The labels do not stick to the clothes, the ones we use with the iron. I respected the deadline but nothing works. My daughter is going on a school trip, so I'm not very satisfied to have to go buy labels in a store.
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Response from Petit-Fernand
Hello Véronique,
We are sincerely sorry to read that your labels have come off. Our labels are indeed designed to be very durable, and we are sorry for this anomaly.
In order to assist you, we have just contacted you.
Have a nice day,
Camille C-MonEtiquette
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Ana A.
Rating: 3 out of 5
following a purchase from 21/05/2025
The stickers received on this occasion are not die-cut enough, making it very difficult to remove them from the booklet they come in.
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Response from Petit-Fernand
Hello Ana,
I am very sorry to read that your labels are difficult to peel off their supports. It must be a manufacturing defect, and we apologize for that.
To assist you in the best way possible, we have just contacted you.
Have a good day,
Camille Petit-Fernand
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Nassima I.
Rating: 4 out of 5
following a purchase from 31/05/2025
The labels are very beautiful but I would have liked different sizes for the object labels because they are too big for some objects concerning me.
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Response from Petit-Fernand
Hello Nassima,
Thank you for your positive feedback and we are delighted that you like our labels.
Have a nice day,
Elise, C-MonEtiquette
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Amandine P.
Rating: 3 out of 5
following a purchase from 30/05/2025
Disappointed with the backpack.
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Response from Petit-Fernand
Hello Amandine,
We are sorry to read that the product you received does not meet your expectations. We try to describe our products as accurately as possible and are sorry that this was not sufficient for you.
Your feedback is important to us. For this, we remain available by email and phone with pleasure.
Have a nice day,
Camille C-MonEtiquette
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Brigitte C.
Rating: 4 out of 5
following a purchase from 29/05/2025
Hello, we need more label formats because some are really large and therefore do not fit everything. Best regards.
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Response from Petit-Fernand
Hello Brigitte,
Thank you for your feedback and your suggestion regarding the label formats. We take your comments into account and pass them on to our teams.
Have a nice day,
Elise, C-MonEtiquette
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Manuella C.
Rating: 4 out of 5
following a purchase from 29/05/2025
Very beautiful bottle, too bad a straw brush is not provided, I take away 1 star for that.
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Response from Petit-Fernand
Hello Manuella,
Thank you very much for your positive feedback! We are delighted that you appreciate our water bottle. We take your comment regarding the absence of a cleaning brush for the straw into account and will evaluate it for future improvements.
Have a nice day,
Elise, C-MonEtiquette
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Mylène D.
Rating: 1 out of 5
following a purchase from 26/05/2025
Not only was the color wrong, but the design was too. To top it all off, the labels were unpeelable.
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Response from Petit-Fernand
Hello Mylène,
We are sorry to read your review.
Our teams have just contacted you to understand the incident encountered with your order and to assist you as best as possible
Have a nice day,
Camille C-MonEtiquette
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