The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
The snack container is of good quality, but I expected the customization to be printed directly on the lid, not on a sticker that was then applied. In any case, it is very nice. The experience with customer service was certainly positive, as they were immediately available to replace the damaged product. Thank you!
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Nadia C.
Rating: 4 out of 5
following a purchase from 27/03/2025
Super nice water bottle! Snack box is nice too, but when opening it, one of the sides is already broken.
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Pauline P.
Rating: 2 out of 5
following a purchase from 27/03/2025
My last order was satisfactory, but since the previous one was defective and I received no response after sending an email, the labels were very difficult to peel off their pouch, which distorted them. No response, no compensation.
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Response from Petit-Fernand
Hello, We are surprised to read your review, as we have not received any email from you. We have just contacted you to offer a solution. Have a nice day, C-MonEtiquette Customer Service
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charline M.
Rating: 2 out of 5
following a purchase from 25/03/2025
The thermal labels for clothing have changed in quality, they do not 'stick' and smell like melted plastic when we apply them with an iron, (despite following the instructions carefully) we did not have this problem before.
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Response from Petit-Fernand
Hello Charline, Thank you very much for your feedback. I am sincerely sorry to see that the labels do not meet your expectations. I have just contacted you to offer a solution. Have a nice day, C-MonEtiquette Customer Service
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marine M.
Rating: 1 out of 5
following a purchase from 26/03/2025
Don't notify when they are out of stock, I've been waiting for the new cap for two weeks and still nothing.
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Response from Petit-Fernand
Hello,
We sincerely apologize for this out of stock situation, the caps in the color you initially selected have indeed been victims of their success.
Our teams are doing their best to send you your caps as soon as possible 😊
Have a nice day,
C-MonEtiquette
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Sarra A.
Rating: 2 out of 5
following a purchase from 26/03/2025
However, used to making labels. Very disappointed with the quality, the labels detach very difficultly and get damaged one time out of two. The only positive point is the design and color chosen by my daughter.
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Response from Petit-Fernand
Hello Sarra,
We have just received your feedback and are sincerely sorry. Our teams have just contacted you to assist you in this situation.
Have a nice day,
C-MonEtiquette
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Barbara L.
Rating: 4 out of 5
following a purchase from 25/03/2025
Ras
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Sue G.
Rating: 2 out of 5
following a purchase from 13/03/2025
Problem was rectified but wrong name on labels were sent out firstly. Ordered a boys name, girls arrived. Had to wait again. Prob wouldn't recommend
Response from Petit-Fernand
Hi Sue,
We're truly sorry for the mix-up with your order. We did our best to make it right by sending a corrected set as quickly as possible. Thank you so much for your patience and understanding — it means a lot to us!
Chiara, Petit-Fernand
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Noémie P.
Rating: 2 out of 5
following a purchase from 24/03/2025
Half of the labels do not peel off well at all. Sometimes it is even impossible to detach them from their backing.
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Response from Petit-Fernand
Hello Noémie,
Your labels should indeed come off easily from your notebook. To assist you with the issue you are experiencing, our team has just contacted you 😊
Have a nice day,
C-MonEtiquette
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Lucy F.
Rating: 4 out of 5
following a purchase from 14/03/2025
Great stickers!
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Lise D.
Rating: 1 out of 5
following a purchase from 24/03/2025
The bags are really too small.
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Response from Petit-Fernand
Hello Lise,
We are sorry that our bags do not fully meet your expectations.
We provide the dimensions of our bags on our website to help you get a better idea of the actual size. We regret that this was not enough 😔
We remain open to any suggestions to improve your experience on our site!
Have a nice day,
C-MonEtiquette
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Florie J.
Rating: 3 out of 5
following a purchase from 22/03/2025
The adhesive clothing labels are very hard to remove and this is not the first time I have lamented this problem.
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Response from Petit-Fernand
Hello Florie,
We regret to read your message.
Our labels should not be difficult to remove from their backing but rather easy to use.
We have just contacted you to assist you!
Have a nice day,
C-MonEtiquette
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Catherine V.
Rating: 3 out of 5
following a purchase from 21/03/2025
Not yet tried the labels when cleaning clothes.
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Response from Petit-Fernand
Hello Catherine,
Thank you for your order, we look forward to your feedback 😊
Have a nice day,
C-MonEtiquette
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France F.
Rating: 2 out of 5
following a purchase from 16/03/2025
The duffel bag is much smaller than the one shown in the photos.
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Response from Petit-Fernand
Hello France,
We are sorry that our bag does not fully meet your satisfaction.
The dimensions of our products are available on our website to help you better visualize the final result.
We regret that this information was not sufficient for you😔
Have a nice day,
C-MonEtiquette
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Yasmina M.
Rating: 3 out of 5
following a purchase from 19/03/2025
Good. This is the second time I order a water bottle for my daughter this year. They are very pretty and sturdy, however the inscriptions do not last a full school year, which is annoying given the price. The last one I ordered has my daughter's name already partially worn off and yet I do not put it in the dishwasher. But my daughter loves her personalized water bottles.
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Response from Petit-Fernand
Hello Yasmina,
Thank you for your feedback. We are sorry that the inscription did not last as long as expected. We have just contacted you to assist you 😊
Have a nice day,
C-MonEtiquette
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AMELIE P.
Rating: 2 out of 5
following a purchase from 19/03/2025
The labels are very nice, but on the practical side, it remains to be reviewed: it is not easy to detach them from the support. Pieces of the plastic film remain stuck to the label.
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Response from Petit-Fernand
Hello Amélie,
Thank you for sharing your feedback. We have just contacted you to assist you.
Your labels should not be difficult to remove from their supports 😊
Have a nice day,
C-MonEtiquette
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Dominique K.
Rating: 4 out of 5
following a purchase from 19/03/2025
Effective
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Séverine G.
Rating: 3 out of 5
following a purchase from 13/03/2025
Despite my claims, I still have not received the cap corresponding to my order to this day.
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Response from Petit-Fernand
Hello Séverine,
Following our email exchanges, we confirm the reshipment of the cap corresponding to your order.
We sincerely apologize for this error and remain available if needed.
Have a nice day,
C-MonEtiquette
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Dominique P.
Rating: 4 out of 5
following a purchase from 17/03/2025
Very satisfied
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Davina K.
Rating: 2 out of 5
following a purchase from 03/03/2025
Unfortunately, many stickers were not really peelable, and when you tried to do so, they broke. I found that very disappointing.
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Response from Petit-Fernand
Good day,
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COLLEONI L.
Rating: 4 out of 5
following a purchase from 06/03/2025
Order received with a few days delay but overall I am satisfied.
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Response from Petit-Fernand
We appreciate your feedback and are happy that you are satisfied with your purchase, Laura! 🙌
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Marie-Ange B.
Rating: 3 out of 5
following a purchase from 13/03/2025
2 : Child's backpack arrived on time, beautiful but the straps are way too long despite the adjustment and a rather tall child. Too bad!! Disappointed
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Response from Petit-Fernand
3 : Hello Marie-Ange,
Your feedback is very important to us.
The relevant service has just been informed of your experience. We only have one size for our backpack and we are sorry to learn that it is currently too big for your child 😔
Have a nice day,
C-MonEtiquette
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Chantelle D.
Rating: 2 out of 5
following a purchase from 04/03/2025
I don't know if there was a mistake with my stickers, but some are of very poor quality and color.
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Response from Petit-Fernand
Hello Chantelle,
Our customer service has just contacted you.
We are here to help you!
Have a good day,
Camille Petit-Fernand
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Florence L.
Rating: 2 out of 5
following a purchase from 13/03/2025
0 : Font too small
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Response from Petit-Fernand
1 : Hello Florence,
We are sorry that the rendering of your labels does not meet your expectations.
We do everything on our site to allow you to visualize the final result.
It is with regret that we note that in your case this has not been sufficient 😔
We remain available if needed.
Have a nice day,
C-MonEtiquette
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Guatieri F.
Rating: 1 out of 5
following a purchase from 01/03/2025
I have never received my order twice
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Response from Petit-Fernand
Dear Federica,
We are very surprised to read your comment, as we have already assisted you and shipped a second order, which is currently in transit. You should receive it very soon.
We apologize for the inconveniences and remain at your disposal for any further information or assistance.
Best regards,
Chiara, Petit-Fernand
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Sonia J.
Rating: 4 out of 5
following a purchase from 02/03/2025
Everything was correct except that the color of the label was not exactly what I expected; I ordered red and it was more of a bright orange. Other than that, everything was fine.
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Jennifer T.
Rating: 4 out of 5
following a purchase from 12/03/2025
Perfect. Labels that hold very well.
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Liliana S.
Rating: 4 out of 5
following a purchase from 11/03/2025
Satisfied with the received labels, they stick perfectly on most materials, a bit long delivery...
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Angelique S.
Rating: 2 out of 5
following a purchase from 11/03/2025
I'm so disappointed, the little cherries are starting to fade! I love the concept but really for the price I'm disgusted! I've only washed it by hand 3 times and without rubbing the outside. If I had known, I wouldn't have bought it! It's a shame because I love your site.
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Response from Petit-Fernand
Hello Angélique,
The quality of our products is essential to us. Therefore, the illustrations on your water bottle should not fade as you describe.
To assist you in this situation, our customer service has just contacted you!
Have a nice day,
Camille C-MonEtiquette
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Carp S.
Rating: 1 out of 5
following a purchase from 28/02/2025
I have not received my order until today and I have not been contacted by anyone to tell me what happened or even to get my money back. Disappointing
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Response from Petit-Fernand
Dear Sabrina,
We are very sorry to hear about your disappointing experience. According to the tracking data, your order is marked as delivered. However, we are committed to contacting you directly to ensure that everything went well and to resolve the situation in the best possible way.
Thank you for your patience and we remain at your disposal for any further information.
Best regards,
Chiara, Petit-Fernand
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Angélique C.
Rating: 3 out of 5
following a purchase from 10/03/2025
2: Label quality is very good, however despite the extra cost for express delivery, it was not only not delivered on time but to a different pickup point. Running around the city for a standard envelope upset me. The outer envelope was disgusting but despite that, the product quality is impeccable. Only the delivery is not good. Best regards
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Response from Petit-Fernand
3: Hello Angélique,
We are sorry for this delivery delay 😔
If you notice any anomalies with your labels, please do not hesitate to contact our customer service so we can assist you!
Have a nice day,
Camille C-MonEtiquette
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Johannes S.
Rating: 4 out of 5
following a purchase from 25/02/2025
very nice, colorful and above all practical thing - not only for children but also for older people/home residents, where items need to be marked. The labels stick very well to objects. Unfortunately, the adhesive labels intended for clothing do not hold up well in the wash, they slip or fall off. For clothing, it is better to only order the iron-on labels. Otherwise, nice products and fast delivery.
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Response from Petit-Fernand
Good day,
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Paola L.
Rating: 4 out of 5
following a purchase from 10/03/2025
Thank you
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Cindy C.
Rating: 3 out of 5
following a purchase from 10/03/2025
0: Ordering labels for clothing. The peeling off of the labels is difficult in the booklet.
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Response from Petit-Fernand
1: Hello Cindy,
We sincerely apologize for this cutting defect. Our customer service has just contacted you to offer a solution as soon as possible! 😊
Have a nice day,
Camille C-MonEtiquette
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Isabella G.
Rating: 4 out of 5
following a purchase from 28/02/2025
High quality labels and a wide choice of fonts and designs.
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Response from Petit-Fernand
Dear Isabella,
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Dalla Palma V.
Rating: 1 out of 5
following a purchase from 27/02/2025
Order never received
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Response from Petit-Fernand
Good morning Valentina,
We are very sorry for the inconvenience, but we have not received any complaint from you. We will contact you as soon as possible to resolve the issue.
Chiara, Petit-Fernand
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Tom C.
Rating: 1 out of 5
following a purchase from 23/02/2025
Very poor quality of lunchbox for the price paid! Used 2 times, barely fell to the ground and completely broken!
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Response from Petit-Fernand
Hello Tom,
We are sorry to read your message.
I see that our customer service was able to respond to your complaint through our form by offering you a solution 😊
We remain available if needed!
Have a nice day,
C-MonEtiquette
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Jessica D.
Rating: 1 out of 5
following a purchase from 23/02/2025
Order never arrived.
Response from Petit-Fernand
Hello Jessica,
We're really sorry to hear that your order hasn't arrived. However, we have already processed a refund for your order. If you have any further questions or concerns, please feel free to reach out, and we’ll be happy to assist you.
Best regards,
Chiara, Petit-Fernand
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Ria B.
Rating: 4 out of 5
following a purchase from 25/02/2025
Nice labels, stick well after washing.
Response from Petit-Fernand
Dear Ria, thank you for your positive feedback! We're delighted to hear that you appreciate our labels and their durability after washing. If you have any further suggestions or needs, please feel free to reach out.
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Romain V.
Rating: 4 out of 5
following a purchase from 04/03/2025
Very good quality product. Delivery time a bit longer than announced.
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