Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 56 789 published reviews
5 48k 85% 4 3 498 6% 3 1 513 3% 2 1 042 2% 1 2 745 5%

Summary of reviews

Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.

Reviews 1, 2, 3 and 4 stars

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H
Hélène M.
Rating: 4 out of 5
following a purchase from 14/07/2025
The water bottle is great and practical. It's just a shame not to have received the chosen theme during my order.
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Victoria W.
Rating: 1 out of 5
following a purchase from 04/07/2025
I not received them yet but it says I should of had them on the 18th of July I am still waiting.
Response from Petit-Fernand
Hi Victoria, I am so sorry for that. I will contact you by email to help.

Kind regards, Chiara, Petit-Fernand
C
Christin K.
Rating: 2 out of 5
following a purchase from 03/07/2025
I find the stickers way too wide for pens. They are displayed on pens on the side, which is why I assumed they were the right stickers.
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Response from Petit-Fernand
Good day, Christin,
We offer various label formats for pens, including mini formats. Don't hesitate to call me next time so I can assist you further.
We offer
Have a nice day,
Customer service EsIstMeins
R
Rocío C.
Rating: 4 out of 5
following a purchase from 02/07/2025
They made it easy for me to change the delivery address without any problem, very grateful.
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Diane D.
Rating: 2 out of 5
following a purchase from 13/06/2025
The labels do not peel off, had to use a cutter to peel them off...
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Response from Petit-Fernand
Hello Diane,

We are sincerely sorry to hear that your labels are difficult to remove from their backing.
To assist you as quickly as possible, our customer service has just contacted you.

Have a nice day,
Camille C-MonEtiquette
M
Meyline A.
Rating: 2 out of 5
following a purchase from 12/07/2025
I ordered two personalized learning mugs, one was perfect, the other was delivered to me with a different design than the one I had chosen, so I was disappointed
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Response from Petit-Fernand
Hello Meyline,

We are sincerely sorry that the order received does not match what you ordered.
To assist you better, we have just contacted you directly.

Have a nice day,
Camille C-MonEtiquette
A
Audrey B.
Rating: 3 out of 5
following a purchase from 12/07/2025
Labels of lower quality than previous years. From the first wash, 4 labels found in the machine (despite washing 48 hours after applying the labels)
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Response from Petit-Fernand
Hello Audrey,

We are sincerely sorry that your labels have come off like this. Our products are designed to last over time. Therefore, our teams have just contacted you to assist you as best as possible.

Have a nice day,
Camille C-MonEtiquette
M
Marjolene T.
Rating: 3 out of 5
following a purchase from 12/07/2025
The quality is not amazing...
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Response from Petit-Fernand
Hello Marjolene,

We are sincerely sorry that the quality of the products received does not meet your expectations.
Our customer service has just contacted you to assist you.

Have a nice day,
Camille C-MonEtiquette
D
De Salvo A.
Rating: 1 out of 5
following a purchase from 01/07/2025
Good morning Alessia,

Thank you for contacting us.

We noticed that you left a 1-star rating, but without any comment. We are sorry to hear that your experience was not satisfactory and we would like to understand better what did not work, so we can assist you better.

If you would like to provide us with more details, we are fully available to resolve any potential issues.

Best regards,
Chiara – Petit-Fernand
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Response from Petit-Fernand
Good morning Alessia,

Thank you for contacting us.

We noticed that you left a 1-star rating, but without any comment. We are sorry to hear that your experience was not satisfactory and we would like to understand better what went wrong, so that we can assist you in the best way possible.

If you would like to provide us with more details, we are fully available to resolve any potential issues.

Best regards,
Chiara – Petit-Fernand
C
Carine G.
Rating: 4 out of 5
following a purchase from 11/07/2025
Very good durability of clothing labels. A little less for object labels, I added some tape.
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Patricia B.
Rating: 1 out of 5
following a purchase from 10/07/2025
The stamp is really not great... I am very disappointed. The labels are the best and I regret not having made that choice.
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Response from Petit-Fernand
Hello Patricia,

We are sincerely sorry that our stamp does not meet your expectations.
Our customer service is available to hear your feedback which would help us improve.

Have a nice day,
Camille C-MonEtiquette
A
Anaïs G.
Rating: 3 out of 5
following a purchase from 10/07/2025
The personalized green small cotton bag is also perfect. However, I absolutely do not recommend the stamp.
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Response from Petit-Fernand
Hello Anaïs,

Thank you very much for your feedback.

Regarding our ink stamp, your feedback is very important to us! We have therefore just contacted you.

Have a nice day,
Camille C-MonEtiquette
F
Fanny C.
Rating: 3 out of 5
following a purchase from 10/07/2025
Disappointed because the cutting of the labels cuts off a large part of the design... there is not much left in the end.
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Response from Petit-Fernand
Hello Fanny,

We are sincerely sorry to see that your order does not bring you complete satisfaction.
Our customer service remains available if needed.

Have a nice day,
Camille C-MonEtiquette
C
Chårløtt'  .
Rating: 4 out of 5
following a purchase from 29/06/2025
Nice design, nice price, just a shame to have to pay shipping fees.
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Karine E.
Rating: 3 out of 5
following a purchase from 10/07/2025
I received the order and I am missing some items. I am a bit disappointed because I made a complaint and now I have to wait to receive it.
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Response from Petit-Fernand
Hello Karine,

We are sincerely sorry for this oversight that affected your order.
However, we hope that the products returned by our teams meet your expectations.

We remain available if needed.
Have a nice day,
Camille C-MonEtiquette
C
Charlotte L.
Rating: 2 out of 5
following a purchase from 10/07/2025
1 missing product + 1 product from another customer received
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Response from Petit-Fernand
Hello Charlotte,

We are sincerely sorry to read your message.
We hope that the handling of this incident by our customer service and the proposed solution meet your expectations.

We remain available if needed.
Have a nice day,
Camille C-MonEtiquette
S
Sylvie M.
Rating: 3 out of 5
following a purchase from 10/07/2025
Disappointed with the water bottles, as soon as there was a small bump the decoration came off...
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Response from Petit-Fernand
Hello Sylvie,

We are sincerely sorry to read your message.

Our water bottles are designed to last over time. To assist you better, we have just contacted you directly.

Have a nice day,
Camille C-MonEtiquette
E
Emmanuelle R.
Rating: 2 out of 5
following a purchase from 10/07/2025
Delivery time too long The labels do not stick to all surfaces, especially pencils.
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Response from Petit-Fernand
Hello Emmanuelle,

We sincerely apologize for this delivery delay.

As for your labels, the quality of our products is our priority. Therefore, we have just contacted you to assist you.

Have a nice day,
Camille C-MonEtiquette
S
Santoro M.
Rating: 1 out of 5
following a purchase from 30/06/2025
A bent straw is not comfortable for a small child who splashes water all over themselves
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Response from Petit-Fernand
Good morning,

Thank you for your message and your feedback.

We are sorry to hear that the use of the foldable straw was not comfortable for your child. Indeed, as indicated on our website, our water bottle is recommended for children starting from 18 months, precisely because at a younger age it can be difficult to use independently without spilling water.

We remain available for any further information or advice on usage.

Best regards,
Chiara – Petit-Fernand
J
Janine R.
Rating: 4 out of 5
following a purchase from 29/06/2025
Everything is fine, although I initially received another customer's goods.
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Response from Petit-Fernand
Good day, Janine
Thank you very much for your review! We are sorry for this problem.
Have a nice day,
Customer Service EsIstMeins
M
Mia N.
Rating: 1 out of 5
following a purchase from 09/07/2025
I asked for very small labels for pencils and they are gigantic
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Response from Petit-Fernand
Hello Mia,

We are sorry that the labels you chose do not meet your expectations.
I see that you chose our pencil labels in 1 Line. If you want our smaller model, I recommend our "mini" labels.
Our customer service is available if needed.

Have a nice day,
Camille C-MonEtiquette
M
Marine T.
Rating: 3 out of 5
following a purchase from 03/07/2025
No problem with the site and good communication regarding the order processing. I am a bit disappointed because the bottle has leaked several times, it needs to be held upright which is not easy with a baby.
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Response from Petit-Fernand
Hello Marine,

Thank you for your feedback!

Our bottle is indeed designed for vertical use. However, once closed, it does not leak anymore. If you notice any anomalies, I invite you to contact our customer service via our contact form.

Have a nice day,
Camille C-MonEtiquette
E
Elodie L.
Rating: 3 out of 5
following a purchase from 09/07/2025
Late delivery, a bit disappointed with the adherence, on the cap and backpack. Otherwise, very nice print.
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Hélène G.
Rating: 4 out of 5
following a purchase from 09/07/2025
Nice, too bad small quantity, larger sheets of labels would be a plus because it goes quickly......
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Aurelie J.
Rating: 4 out of 5
following a purchase from 08/07/2025
Always on top
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Kim B.
Rating: 2 out of 5
following a purchase from 25/06/2025
Still have not recieved an order placed 3 weeks ago.
Response from Petit-Fernand
Hi Kim, so sorry to hear that§ I will contact you to help.


Kind regards, Chiara, Petit-Fernand
J
Julien M.
Rating: 4 out of 5
following a purchase from 07/07/2025
Very good label, great experience
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Noëlla L.
Rating: 3 out of 5
following a purchase from 08/07/2025
Nothing to complain about the labels. I wanted to order a personalized tasting box and I am disappointed. The design is actually a poorly stuck sticker with bubbles. Disappointing for the price of the tasting box.
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Response from Petit-Fernand
Hello Noëlla,
Thank you for your feedback.
I am sincerely sorry to see that the box you received does not fully satisfy you. I will contact you to provide a solution.
Have a nice day,
Elise, C-MonEtiquette
M
Maria M.
Rating: 4 out of 5
following a purchase from 27/06/2025
Good material, result. You have to give it time to stick well. I ordered several sizes for my children and the little books arrived mixed, which makes it difficult to control stock usage.
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Stéphanie L.
Rating: 3 out of 5
following a purchase from 07/07/2025
Too expensive for the few labels received... The quality seems to be there, however.
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Response from Petit-Fernand
Hello Stéphanie,

Thank you for your feedback.
We understand your comment about the price — quality and customization are at the heart of our products.
Glad you noted that!

Have a great day,
Chiara – C-MonEtiquette
C
Constance C.
Rating: 3 out of 5
following a purchase from 07/07/2025
Good product but expensive, it can double the price of the labeled material for a pencil, for example.
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Response from Petit-Fernand
Hello Constance,

Thank you for your feedback.
We understand your remark. Our prices reflect real quality work, made to last.
Glad that you like the product nonetheless.

Have a very good day,
Chiara – C-MonEtiquette
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Brigitte M.
Rating: 4 out of 5
following a purchase from 07/07/2025
Hello, Thank you for the package delivered quickly and very satisfied with my order.
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Sophie C.
Rating: 1 out of 5
following a purchase from 01/07/2025
Very disappointed. I ordered labels with Chronopost delivery for a quick goal and use. I paid a high price for delivery which made me lose 48 hours and there is a missing series of labels in the package.
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Response from Petit-Fernand
Hello Sophie,

We are truly sorry for this bad experience.
We have just contacted you by email to resolve this as quickly as possible.
Thank you for getting back to us so we can assist you promptly.

Best regards,
Chiara – C-MonEtiquette
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Pirovano S.
Rating: 1 out of 5
following a purchase from 25/06/2025
I did not receive the order. Now I don't care anymore. I would like a refund!
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Response from Petit-Fernand
Good morning Stefania, we are very sorry.
We have not received any complaint from you. We will therefore contact you directly.

Have a nice day,
Chiara, Petit-Fernand
A
Agnes D.
Rating: 3 out of 5
following a purchase from 26/06/2025
This time we ordered stickers for various items like clothing, shoes & objects. Everything is good here. Sensibly compiled in the small booklets and just as hoped. We also ordered 2 drinking glasses with straws. They turned out very, very nice and our children love them. Unfortunately, our daughter's drinking glass started to rust on the thread from the outside after just 1 week. That's really a shame. We will try to make a complaint and hope for the best. The other bottle did not have this issue. Maybe just a "Monday product".
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Response from Petit-Fernand
Good day Agnes,
Thank you very much for your review. I am very sorry to hear about this inconvenience regarding your order. I have just contacted you to get more information about it.
Have a nice day,
Customer Service EsIstMeins
C
Charlene L.
Rating: 2 out of 5
following a purchase from 07/07/2025
A customer for many years, I bought labels as I do every year and this year lunch boxes as well, but what a disappointment, a sticker on top and poorly stuck that overflows from the edges with bubbles (3 bought, all 3 are like this) extremely disappointed given the price.
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Response from Petit-Fernand
Hello Charlène,

Thank you for your message, and we are truly sorry for your disappointment regarding the lunch boxes.
We have just contacted you by email to offer you a quick solution.
Once again, our sincerest apologies.

Best regards,
Chiara – C-MonEtiquette
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Lauriane B.
Rating: 1 out of 5
following a purchase from 05/07/2025
I have been used to taking them for my daughter for 3 years, everything went well. But this time I also took some for my son, so 2 different packs, they mixed everything up, it doesn't look clean or professional at all, I have one pack full and a second with barely 4 pages! Now I have to flip through to find my daughter's or my son's labels. One pack each would have been perfect. Especially for 30 euros PER pack
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Response from Petit-Fernand
Hello Lauriane,

I am really sorry that your labels arrived mixed up in your notebooks.
Our customer service has just contacted you to help you.

Have a nice day,
Camille C-MonEtiquette
M
Mauricette M.
Rating: 4 out of 5
following a purchase from 07/07/2025
I haven't used the labels yet, it will be only in September
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Lo Giudice R.
Rating: 1 out of 5
following a purchase from 06/06/2025
I did not receive the package
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Response from Petit-Fernand
Good morning Roberta, I am sorry for what happened, I will contact you shortly to help you. Chiara, Petit-Fernand
N
Nathalie G.
Rating: 4 out of 5
following a purchase from 07/07/2025
Very nice labels and they stick well on the clothes.
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