The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
In the first wash in the washing machine (cold water and normal program) the labels have gone on several garments of different fabrics. I followed the instructions, but they did not give me a good result. I don't give them one star because they are nice and arrived well but the quality of the glue is not what I expected.
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Response from Petit-Fernand
Hello We appreciate your message. We really appreciate it when customers give us feedback. It is not normal for them to peel off, could you please contact us by email so we can help you? Regards, Sandra from Petit-Fernand
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Laura B.
Rating: 2 out of 5
My child's first name on the gourd comes off after 3 weeks of use. Yet it hasn't been machine-washed, only washed under water without a sponge!!!! I don't recommend
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Response from Petit-Fernand
Dear Laura, I've just sent you an email about the printing problem. I assure you, it's a quality anomaly. Have a good Monday? Sandra C-MonEtiquette
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Spiritu A.
Rating: 4 out of 5
So far so good, 9-month-old baby drinks well from this gourd/straw. Positive point: aspiration is not difficult Negative point: 1-Not suitable for the dishwasher (it's a detail, for me it doesn't bother me because I wash everything by hand) 2- does not exist with handles
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Barbara S.
Rating: 3 out of 5
I'm ordering textile stickers for the second time. Too bad the checkered background is no longer available. Delivery was quick. Unfortunately, some of the stickers came off after the second wash, even though they were applied according to the instructions.
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Response from Petit-Fernand
Hello, we are very sorry that our products are causing you problems. I have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Sarah F.
Rating: 4 out of 5
Delivery times are lengthy but that's likely because of Brexit!
Response from Petit-Fernand
Hi Sarah! We're overjoyed to hear your positive thoughts! Thank you for choosing us! ?? Warmly, Chiara, Petit-Fernand
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Javier
Rating: 4 out of 5
The first order was lost, but they quickly managed the second.
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Response from Petit-Fernand
Hi Javier, Thank you very much for sharing your opinion. Regards, Sandra de Petit-Fernand
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Nora
Rating: 1 out of 5
I have not received my order and no explanation has been given to me. Please I request a refund of my money.
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Response from Petit-Fernand
Hi Nora, We are sorry to hear that you have not received your order yet. We have just contacted you to help you as soon as possible ! Good morning, Camille Petit-Fernand
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Luca P.
Rating: 1 out of 5
I never received the labels and the service department never replied I will not buy again, little seriousness.
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Response from Petit-Fernand
Good morning Luca, Thank you for sharing your feedback. We are sorry to learn of your dissatisfaction regarding the labels and customer service. However, we would like to point out that we have not received any complaints from you. It is crucial for us to ensure the highest satisfaction of our customers. Therefore, we will contact you directly to better understand the situation and find an appropriate solution. We thank you, Chiara, Petit-Fernand ?
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Francoise T.
Rating: 4 out of 5
Well, I can do better.
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Response from Petit-Fernand
Hello Françoise, Thank you for sharing your opinion. We remain available by e-mail or telephone to discuss your recommendations with you. It's thanks to you that we can give the best of ourselves! ?? Have a nice day, Camille C-MonEtiquette
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Eva
Rating: 4 out of 5
I'm used to ordering from this site, but this time I'm having a lot of trouble peeling the labels off the backing, it's really not like usual. Maybe it's a defect, I don't know.
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Response from Petit-Fernand
Hello, Thank you very much for your loyalty! We've contacted you to help :) Beautiful day, Camille C-MonEtiquette
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severine
Rating: 2 out of 5
I ordered two pouches, one blue which is gorgeous with pretty patterns and writing. And a second one in beige. The color is dull and the writing is hardly noticeable.
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Response from Petit-Fernand
Hello Séverine, It is indeed not normal that your second bag is not as legible as your blue bag. We are very sorry about this. We have just contacted you by e-mail and by phone to help you as soon as possible :) Have a nice day, Camille C-MonEtiquette
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Marie F.
Rating: 1 out of 5
Clothing labels are much too big. Read the glue on the labels.
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Response from Petit-Fernand
Hello Marie, Thank you for sharing your opinion. We have just contacted you to help you :) In fact, the labels you have chosen are iron-on and are applied directly to the fabric with an iron. Our self-adhesive garment labels can be applied to the labels on your garments. We remain available to help you. Have a nice day, Camille C-MonEtiquette
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SYLVIE
Rating: 3 out of 5
I'm a little disappointed with the quality of the 2 items I ordered, isothermal bag !!!! and toiletry bag The bags are very light, I don't think they're high quality and the price was high. The plus is the writing of the child's first name and the decoration, but otherwise I'm disappointed.
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Response from Petit-Fernand
Hello Sylvain, Thank you for sharing your opinion. The quality of our products is essential for us. We can therefore guarantee that our cooler bag and toiletry bag are made to last :) Have a nice day, Camille C-MonEtiquette
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SMOG
Rating: 2 out of 5
I ordered at the beginning of the year, and the labels never arrived. However, I received a pleasant customer service which offered me a re-delivery or a refund of the order. I opted for a re-delivery, and the labels just arrived today, although delivery was estimated between the 20th and the 25th. In short, a month to receive a few labels, a very slow and dubious service (depends no doubt on the services of the post office - free letter with no tracking).
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Response from Petit-Fernand
Hello, Thank you for your review. We are sorry for the delay in receiving your order and hope that they correspond to your expectations. Our Customer Service remains available to help you? Have a nice day, Camille C-MonEtiquette
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Typhaine
Rating: 1 out of 5
I used iron-on labels. Despite following the 8sec procedure under the iron, the labels come off with each machine wash. I've already ironed the labels twice, but to no avail.
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Response from Petit-Fernand
Hello Typhaine, Following our telephone conversation, we can confirm that we will be sending you replacement labels. ?? We are very sorry to hear about the problem with your batch of labels. Please accept our best wishes for your new labels! Have a nice day, Camille C-MonEtiquette
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E V.
Rating: 4 out of 5
Good-quality labels, but the instructions should clearly state at the beginning that the tags are to be glued to the clothing labels. Unfortunately, we didn't see this until the end of the gluing process, and the tags came unstuck.
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Response from Petit-Fernand
Hello, Thank you for your message? We'll do our best to bring this information to your attention! Have a nice day, Camille C-MonEtiquette
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Arnaud
Rating: 1 out of 5
I wanted iron-on labels, not labels on clothes.
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Response from Petit-Fernand
Hi Arnaud, I've just left you a voicemail to help you. You've ordered thermo labels, but we'll help you. Have a nice day,? Sandra C-MonEtiquette
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Laurie M.
Rating: 4 out of 5
Top as usual I've been ordering for 4 years and I'm still as happy as ever.
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Response from Petit-Fernand
Hello Laurie, Thank you so much for your loyalty? It's a pleasure to continue to satisfy you! Have a nice day, Camille C-MonEtiquette
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Beton J.
Rating: 1 out of 5
I bought 100 self-adhesive labels, they come off in the wash, poor quality, disappointed, don't recommend.
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Response from Petit-Fernand
Hello Jean Louis, It's not normal for your labels to come off when they're washed. Our products are designed to withstand machines up to 60°C. Unfortunately, we don't have enough information to help you. We therefore recommend that you contact our customer service department with your order number so that we can provide you with a solution :) Have a nice day, Camille C-MonEtiquette
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GWENNAELLE C.
Rating: 4 out of 5
Impeccable customer service. I had a few problems with my last order, they got back to me very quickly and found a solution. Thank you very much.
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Response from Petit-Fernand
Hello, Thank you for taking the time to send us your feedback. As you may have noticed in the past, it's not normal for our labels to be so difficult to remove and not to stand up to washing. They are designed to withstand washing and drying at up to 60°. We hope that the labels we send you will meet your expectations this time :) Have a nice day, Camille C-MonEtiquette
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Audrey J.
Rating: 4 out of 5
It's very practical for clothes and school stuff. It prevents children from making mistakes. The quote is very well done. It would just miss a little more choice of drawings. The delivery time is respected. I'd recommend it.
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Response from Petit-Fernand
Hi Audrey, What a pleasure to read your review! Thank you so much for your positive feedback, it pushes us to give our best every time. ?? Beautiful day, Camille C-MonEtiquette
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Nathalie L.
Rating: 2 out of 5
Hello, I think the design is really nice, but I'm a bit disappointed because when I washed my daughter's clothes, a lot of the labels didn't stick. I waited more than 48 hours and they didn't stick directly on the fabric.
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Response from Petit-Fernand
Hello Nathalie, Following our telephone conversation, we can confirm that your replacement labels will be sent to you. It's not normal for your labels to come off like this :) Have a nice day, Camille C-MonEtiquette
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DENIS S.
Rating: 4 out of 5
Fast, quality service
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Response from Petit-Fernand
Hello Denis, We're delighted to be living up to your expectations! ?? Have a nice day, Camille C-MonEtiquette
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stéphanie
Rating: 4 out of 5
Ordered two personalized water bottles. They're pretty and true to the description, but I don't think the color will stand up to knocks and scratches for long.
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Response from Petit-Fernand
Hello Stéphanie, Thank you very much for your feedback! Your satisfaction is our priority? Have a nice day, Camille C-MonEtiquette
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Sara A.
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Hello Sara, We are very sorry that your order did not arrive. We have contacted you by phone and email to offer you a solution as soon as possible :) Have a nice day, Camille C-MonEtiquette
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N.R.
Rating: 2 out of 5
The labels never arrived at my home. On the plus side: very responsive after-sales service! However, to return the labels by express delivery, I had to pay the 9.50 charge. I don't think it's my responsibility to pay the express shipping costs in order to receive the labels in time at my home. I have therefore requested a refund. I will not be ordering from this site again.
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Response from Petit-Fernand
Hello Noémie, Thank you for your feedback. We are very sorry about this delivery incident. As exchanged together, we could return your order at our expense with the same delivery method you had initially chosen. We're sorry that this solution didn't work out for you and hope to see you again when you place your next order? Have a nice day, Camille C-MonEtiquette
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Be
Rating: 1 out of 5
Stickers fall off after a week. I do not recommend for clothing.
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Response from Petit-Fernand
Hi, Sorry to read your message. Our labels are designed to withstand repeated washings. We have just contacted you via email to help you as soon as possible. Hello, Camille Petit-Fernand
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Mme. N.
Rating: 4 out of 5
Very good and fast
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Response from Petit-Fernand
Hello Nadine, Thank you very much for your opinion! ?? Beautiful day, Camille C-MonEtiquette
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Sandra R.
Rating: 4 out of 5
Very satisfied with my purchase, it is the second purchase and we can trust them I recommend without worries!
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Response from Petit-Fernand
Hello Sandra, We really appreciate your feedback and thank you for sharing your positive experience with us. We're delighted to have been able to offer you a service that lived up to your expectations!?? Have a nice day, Camille C-MonEtiquette
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Daniel B.
Rating: 1 out of 5
Bjr I am still waiting for the labels since more than a month although they are paid. Labels in the name of Beyne Lucienne .
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Response from Petit-Fernand
Hello Daniel, Thank you for your message. Your order has indeed been returned to us by the carrier because the time limit had been exceeded, we are very sorry. As specified in our exchange, we will arrange for your order to be returned as soon as possible. ?? Have a nice day, Camille C-MonEtiquette
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Jessica G.
Rating: 2 out of 5
Iron-on labels don't stick at all. First wash and nothing.
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Response from Petit-Fernand
Hello Jessica, We're very sorry to read your message. Our iron-on labels are designed to last over time. For this reason, and in order to help you, we have just contacted you by phone and e-mail? Have a nice day, Camille C-MonEtiquette
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Marie G.
Rating: 4 out of 5
Just as I expected, very pretty labels
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Response from Petit-Fernand
Hello Marie, Thank you very much for your positive review! We're delighted that our service met your expectations and hope to see you again for a future order? Have a nice day, Camille C-MonEtiquette
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alice A.
Rating: 4 out of 5
fast delivery and perfect labels
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Response from Petit-Fernand
Hello Alice, Thank you for your enthusiastic feedback! Your satisfaction is our priority! Have a nice day, Camille C-MonEtiquette
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Logan
Rating: 4 out of 5
Beautifully finished labels
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Response from Petit-Fernand
Hi Logan, Thank you so much for your encouraging feedback! It's nice to know that you like our products? Have a nice day, Camille C-MonEtiquette
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Zabou
Rating: 4 out of 5
The order was dispatched quickly, just as I had ordered. The only downside might be the difficulty of taking the labels...but maybe I'm doing it wrong, otherwise I'm very happy with my purchase, which isn't for my grandchildren but for my mom who's in a retirement home and whose clothes are often interchanged...proving that use isn't just for children.
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Response from Petit-Fernand
Hello, Thank you very much for your email. We are delighted that you are happy with your order. We are here to guide you through the purchasing process and would be delighted to help you with your next order. ?? Have a nice day, Elise, C-MonEtiquette
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Patrick K.
Rating: 4 out of 5
Very good, only I didn't receive my order sooner.
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Response from Petit-Fernand
Hello Patrick, Thank you for sharing your opinion? We're delighted you like our products and hope the next delivery will be quicker for you! Have a nice day, Camille C-MonEtiquette
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Jacky P.
Rating: 4 out of 5
nice product, fast delivery, only drawback, difficulties to detach the labels
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Response from Petit-Fernand
Hello, it's a pleasure to read your message? We'll try to be more careful next time, and we'll always be available if you need us! Have a nice day, Camille C-MonEtiquette
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María
Rating: 2 out of 5
Resending to the Canary Islands
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Response from Petit-Fernand
Hello, Thank you for writing to us. Indeed we had to remove this option until we find a secure shipping method to get your orders without any problem. Sorry for the inconvenience. Hello, Camille Petit-Fernand
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Nicole M.
Rating: 4 out of 5
The stickers are beautiful and of good quality. The customer service is great. But unfortunately the delivery time of over 4 weeks is far too long.
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Response from Petit-Fernand
Hello, Thank you very much for your great review. We are sorry that the delivery took so long. ?? Have a nice day, Elise, EsIstMeins
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Caro
Rating: 1 out of 5
I am extremely disappointed. This is the 4th time I've ordered from them. Now my order hasn't arrived and I can't contact customer service. Money gone, no goods and no feedback. What a shame, I'm really disappointed.
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Response from Petit-Fernand
Hello, thank you for your feedback. We have contacted you via email, but it seems that your email address has blocked our message. We have sent another reply about your PayPal claim. We look forward to helping you and providing you with a solution. Have a nice day, Elise, EsIstMeins
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